Rated 4.2 out of 5 by 296
Rated 3 out of 5 by Austin8017 No Double Stay credit
I like this hotel. I have stayed twice now. Both times I booked two rooms in my SPG account. I usually travel with Chinese guests and prefer they settle the bill. Last time I was told at check in I couldn't use their card and get SPG points and recognition. This time no such warning. I will easily re qualify for Platinum but they will only give me one stay credit and night credit. No warning. SPG says they are within their right. I think their response is ridiculous. Especially as platinum and 2nd time. Never happened at any other hotel.
April 1, 2015
Rated 5 out of 5 by Nomad28 Great Service
Stayed in a room at the Club Level. Service was very good. Room was comfortable and the exercise facilities were good. Breakfasts at the Club Level were the best I have had. McKinley Grill was good. Only slight negative was we were asked if we would like a room by the elevator or away from the elevator. We said away from the elevator, but then our room was next to the service elevator. Wasn't real noisy, but you could occasionally hear it.
December 3, 2014
Rated 5 out of 5 by stevehd Mckinleys grill- excellent food and service
We enjoyed great food and exceptional service every time we dined here during our business trip.
November 18, 2014
Rated 5 out of 5 by Pamela50 Escellent
Very good service. Four star décor and comfort at a good price. Very Pleased!
November 12, 2014
Rated 2 out of 5 by verdict720 Poor Managment of staff
I was hoping to have something nice to say but the check in procedure was horrible. There was a line of people waiting for the rooms to become available it was sad. I've never been to a hotel not prepared for its hotel guest i even arrived later. All guest had to wait until a room was available. We waited in the lobby until there was one available this is completely unacceptable to me.
November 4, 2014
Rated 2 out of 5 by Jeff36 Customer Service
Upon arrival I was told I should have been there a day earlier. Exact words I was told.
I told the guy that I wasn't scheduled to be there until the day I arrived.
He said he'd get the charge removed; it was not removed. Now I'm forced to dispute it on my credit card.
I hate being lied to.
October 30, 2014
Rated 4 out of 5 by Mel21131 Comfortable and convenient
We were in the area for a wedding so our use of the facilities was limited. However, the sofa bed in the pricey room was horrible; remedied by a portable bed that was excellent. The staff was great. Noisy late night arriving guest was disturbing. After an exhausting weekend filled with wedding events, our visits to the cafe and lounge were excellent. The farm fresh menu at the cafe/lounge was amazing. The wine tastings paired well with the items we ordered. Relaxed and rested, we returned home. Thank you Fairplex. Our rate for the suite ( BOGO @50%) was still expensive.
October 23, 2014
Rated 1 out of 5 by ta52 Front Desk
Very disappointed with Arron Pearson at front desk. I made a mistake and booked for 2 nights vs 3 nights. When I returned that night and found my key wouldn't work I went to the front desk to find out my mistake. I was given no option but to pay the highest rate since it was late and I couldn't retrieve my luggage. I was told I could go on line to see if I could get a better rate but computer was in the locked room and so I had no choice to pay the high rate. He was very passive aggressive and arrogant about my situation. Bottom line he could have given me a $10 discount and I would have at least felt he tried vs. giving me no other option but to pay.
October 20, 2014