Rated 5 out of 5 by Mway40 Best Customer Service
I had the pleasure of staying here for about 2 weeks February 2014. The customer service is by far one of the best I have ever experienced! When you check-in there is a young man by the name of Danny that will "hand" you your key with both hands! This may not seem like much but it is the little things that count! The smiles at the front desk welcome you coming and going!
This is an older property; nevertheless, it is well maintained. The suites are roomy and airy with a wet bar, microwave and refrigerator. The housekeeping staff is courteous and thorough. This is one of the few hotels where housekeeping have a mop, broom and vacuum on the cart!
The club lounge is well managed and stocked on a continuum. Tim, one of the club lounge managers personally took the time to have a dialogue with my entire family. He let us know that the fruit served is "home grown" and gave us a tad bit of history about the area. Members of his team Alexandra and Jenny were attentive, remembering our names, printing off directions, and catered to our needs without fail. Even days when the club lounge was extremely crowded they were able to greet and mingle with a smile.
We have stayed at numerous SPG properties in the past and to date, this customer service stands out among the best, if not, the best!
12 de Março de 2014
Rated 5 out of 5 by LynetteKB Friendliest Staff
From the moment we arrived, we were greeted and treated so very well. We had each staff member of the front desk and SPG lounge ask my daughter about our plans in California. We actually had nice conversations. Great to be engaged by Alex, Daniel and Melanie (sp?) who were all amazing. The accommodations were fabulous and relaxing!
24 de Fevereiro de 2014
Rated 5 out of 5 by Deuce Location, location, location...
As always the hotel and staff exceeded my expectations...I've enjoyed the pleasure of staying at the Sheraton for over 15 years...
28 de Janeiro de 2014
Rated 5 out of 5 by mom70 Great employees
Every one we met was friendly and courteous. Best service we have received in a long time from a hotel.
Moreno Valley, Calif
20 de Janeiro de 2014
Rated 5 out of 5 by Funone Comfortable
Check in was very smooth and customer service was great. Without asking, our room was upgraded and complimentary. The room was very comfy and well equipped with all that we needed. Would return.
20 de Janeiro de 2014
Rated 5 out of 5 by CLS11 Outstanding Property!
I have been staying at the Sheraton Fairplex regularly over the past two years, and I have never been disappointed. This is a wonderful property particularly for long-term stays. The staff remembers my name each time I come, and the service is impeccable. The food served in their restaurant is exceptional, with all of the fresh vegis and herbs grown organically on the property. I will never stay anywhere else when I am in town for work/school.
18 de Janeiro de 2014
Rated 5 out of 5 by Cecil55 Great Service and location
Friendly and exhilarating staff; good food and location is convenient to the beaches, Los
Angeles, and other attractions in California.
9 de Janeiro de 2014
Rated 5 out of 5 by GCX13 Diamond In The Rough
Don't let the location of this hotel deceive you, this is a great place to stay. The hotel staff is amazingly friendly and the accommodations were top notch. The service provided by the hotel staff deserves 5 stars. If I'm in Pomona again, I will stay here.
5 de Janeiro de 2014