Rated 1 out of 5 by libstudent07 Best part was the ocean view
The best part of this experience was the ocean view and the valet team. The valet team was awesome, polite, helpful and always friendly. The rest of the experience was mortifying, disappointing and embarrassing. When making the reservation asked (gold member status) for early check in due to a wedding we had to attend locally. They told me that can not guarantee but would do everything possible to accommodate the request since it was a valid reason. Well, arrived at 12:30 and was not accommodated, the receptionist was a robot, just telling me that the request was not guaranteed. She told me the room was vacant and that housekeeping was aware. 1 1/2 hours later (2pm) the room still wasn't ready. Finally 2:15 we were able to check in (3pm is check in time) The wedding was 3pm. The room was a old square box cinder block room at the end of the outside walkway. Small, the lamp was falling over the TV reception was terrible and the air conditioner did not cool the room. As I invited a friend who was also attending the wedding to stay I was embarrassed that the room was no better than an old side of the road motel. I did not have time to ask for another room as we had 15 minutes to dress for the wedding in a small room that barely two people could move in with the two full size beds. Such a disappointment. I have never been so upset in my life at Starwoods The photos on the web LIE, my room doesn't look anything like those in on the web. I will never stay at another Sheraton hotel. The room was terrible, the service was less than acceptable at the best. I am not a happy person and the day was ruined, I could not wait to check out. This hotel is an old rundown disappointment based on the room assignment I received. .
November 25, 2013
Rated 5 out of 5 by TheVic57 A Room with a View!
The staff was very welcoming after a long airport day with delays etc. The view from the room was spectacular-ocean and intercoastal! My only regret was that there was no refrigerator in the room and unfortunately, the ice machine on our floor was broken. Due to our very late arrival, we did not feel like venturing to another floor to get ice. We got drinks from the vending machine which could not be kept cold.
December 6, 2013
Rated 5 out of 5 by PAtraveler55 Awesome Staff
I just spent Thanksgiving vacation with some of my family at this hotel, and once again, the staff went above and beyond my expectations. Vivienne, from the VIP desk made sure my niece's 16th birthday was special. Monica and Patrick at the pool bar sang for her and kept us in food and drink. Rudy, Jackson, and Anthony kept us happy at the beach. If you love a relaxing beach hotel, this is the place to visit. The location of the hotel is perfect for families.
December 4, 2013
Rated 1 out of 5 by Esp1012 Very poor example of Starwood hotels
Very disappointed. we booked a non refundable HOTEL room two months in advance required to pay in full. One would assume they were an exceptional facility with such a stringent payment policy. When we got to the hotel it was after the check in time and the rooms were not ready yet. We went to the outside bar to sit and wait; they called us 20 minutes later and we walked back inside to stand in line for another 15 minutes. Afterwards they were unsure where our bags were. I told them who I gave them to and HAD A CLAIM ticket!!!!! the attended at the claims desk hadn't looked through the pile of 6 or so that was right in front of him. We book a hotel room and we were brought to an outside MOTEL style room. They need to say it is renovated to a hotel and there are old motel rooms. we also told the attendant it was our honeymoon several times and they never even acknowledged the occasion with a congratulations! We will not return to this location!
November 5, 2013
Rated 5 out of 5 by BeaandJosh2013 Pleasently surprised
I do not know if it is your HR department or your PR department, but ALL of your employees, from the valet guys always ready to give directions - even if I did not ask- to the maid who did our rooms - always willing to serve - all had the best disposition and helped with a smile. I was also the wedding planner for the wedding that took place Nov/30 and the Banquet personnel is also included here. Hats off to you! This is rarely seen nowadays.
December 3, 2013
Rated 1 out of 5 by maoagain Tired not vintage
The staff here is very good and tried hard,but it is an uphill battle.
The first room was dank and the AC was making a loud gurgling noise in the ceiling. The second room was a great location but there was no closet because it was ADA, but the clothes bar was so low, my dress dragged on the floor. Ironically, the towel bar was very high and out of reach of most wheelchair bound people.
The TV was disconnected and to fix it the furniture had to be moved. The light switches for the desk lamp were hidden, all the lamps were plugged into an overcrowded power strip which was in plain sight. There was no hot water in the sink unless I ran hot water in the tub. Overall, the water was only lukewarm with poor pressure.
My sheets were never changed in 5 days (I made a mark to see what happened) and the bathrooms were barely touched as evidenced by the placement of my toiletries and the hair dryer.
This franchisee is a lousy operator.
November 18, 2013
Rated 3 out of 5 by Craiger12345 Warning
When you check in, be explicit about your needs. We booked a $425 per night suite. Great room except that it sits right over the room that they rent out for weddings. It's 9pm and the walls are still pounding. The receptionist reaction? "What noise? Oh, that's a wedding. It might stop at 10pm." Nice customer service. Otherwise, good location and nice gym but I can't recommend for the price you pay.
November 30, 2013
Rated 5 out of 5 by theoneandonly Hotel Right on the Beach
We can not say enough about the staff during our stay. We especially want to thank those responsible for getting us an upgrade into a suite, it was a great room.
November 30, 2013