Rated 5 out of 5 by CMT1 The hotel is right on the beach
I have stayed here many times before and each time we go back there are improvements and upgrades, The staff is friendly and helpful, the beds are comfortable and the pools are great!
December 17, 2013
Rated 2 out of 5 by SP2652 Needs management oversight - lack of responsiveness
When I checked-in I was not recognized as a Gold SPG Member. When I called down and spoke to Guest Services I was told I was not in their system as a Gold. Stopped by the front desk and the employee had the nerve to question me as to whether I was a Gold or not. I happened to have my account open on my iPad and showed her. She then did something and all of a sudden, the system refreshed my record. She said the status is based on the booking time and is not automatic. I then wrote SPG and they said no, when status is updated it automatically updates all reservations. In the meantime I attained Platinum and ALL of my reservations were automatically updated. The staff at the hotel were horrible, other than valet service. Housekeeping, or lack of, was not good. Never replaced all of the towels, never received any soap and had to get from front desk every morning. Room was never vacuumed.
Paid for oceanfront with balcony and exterior was outside. Room was mildewed and bathroom pocket door was warped. If they had my Gold could have had an upgrade, but they then said not available.
Will never stay at this hotel again.
September 11, 2012
Rated 5 out of 5 by terelecas Beach umbrellas
I think the beach umbrellas and parking service are too expensive for hotel guests.
September 28, 2012
Rated 5 out of 5 by Shazoo Great Staff
Great and helpful staff that were very accommodating and aimed to please
July 24, 2014
Rated 5 out of 5 by JDFromCanada Highly Recommend this Hotel
All of the staff were excellent. The only thing better than the professional staff and the location (not across from the beach - YOU ARE RIGHT ON THE BEACH) is the food at Dos Caminos! It was the best Mexican Food I've ever had and the breakfasts are second to none (try the Chef's Omelette or one of the Mexican Breakfasts - WOW!) I though the hotel was great value for my money. P.S. We are now home in Canada where the temperature is -5 degrees Celsius - we miss the Florida sunshine already. Thank you for everything.
January 19, 2013
Rated 2 out of 5 by ccm117 Sadly disappointed
I was excited to stay at this hotel on Ft. Lauderdale beach that is in a convenient location and home to one of my favorite Mexican restaurants. The staff was nice & polite....however, we were put in a (very small) room located in the middle of their construction zone. After the 2nd morning of being awaked by concrete cutting, we asked to be moved. I understand that the hotel may be working to improve the facility, but don't understand why they would house anyone in this area. We didn't see anyone else around our room, so we assumed that we were the unlucky winners of the worst room contest.
We were disappointed that the room did not have a mini-fridge or microwave and felt the prices were a little high for parking & beach services ($15 for an umbrella / $20 to SELF park).
November 26, 2012
Rated 5 out of 5 by Gab14 Had a Great Time
We had a great time in your hotel until the room above ours leaked and we were moved to another room. Unfortunately we were moved into a room that did Not have an Ocean view and were told that the reason was the hotel was full when, in fact we found out from house-keeping that most the 10th floor was vacant and there were other Ocean facing rooms available. We made the best of it and had a great time.
August 18, 2014
Rated 2 out of 5 by elaine1129 ok but not wonderful
We arrived early to check in and they called when the ro rooom was ready, a nice
feature.We were disappointed that we had to pay to park and nobody told us.The parking garage was difficult to move around in.They closed the pool on a Saturday morning, it should have been done after hours or during the week.The
room was ok, could have used a microwave and a frig,Trying to charge us 9.9.95 for internet was a huge diappointment.A hot tub at the pool area would have been a plus.We gave our stay a 3.75 out of 10.
August 15, 2012
Rated 2 out of 5 by Manuel46 In overall it was a nice place
The location of this hotel is great and its right on the beach. The room furniture needs updating and it looks very cheap and dated. My main complaint about this hotel is the WI-FI internet service in the rooms, IT TOTALLY SUCKS! Considering that I was paying $254.00 a night and that they are charging 9.95 a day for the internet service, I would expect my money's worth. The service is VERY slow (1 mbps), the connection is constantly dropping and when I called tech help, they were absolutely no help.
December 7, 2011
Rated 2 out of 5 by PlatinumTim This Hotel needs Updating
We were disappointed with this Sheraton property. It appears old and really needs an update. Although upgraded to a suite the room we had old furniture that was in poor conidtion and there was no book providing information about the services or room service (and when we called to get one they just told us there should be one in the room) and then found out there was no shampoo or conditioner in the bathroom. For a Starwood Property I would say this is below average.
March 11, 2014
Rated 2 out of 5 by Magpie1209 Such a let down :(
We arrived at this Sheraton after cruising on Celebrity. We were given room 503. Absolutely TERRIBLE!! This room & it's location is simular to a cheap motel. Not what I expect from the Sheraton.The entrance to the room is outside with an extremely worn hall & doorway. (Chip paint & rust) The door is missing it's seal, so light, noise and critters have open accesss to the tired old room. Furnishings are that of a college dorm. Noisy old air conditioner & a single sink without a counter top! TERRIBLE! We requested another room and were told that the only available was a double that was an upgrade. #545 was a bit better. QUIET and CLEAN. We appreciated that! We did enjoy the beach & pool. Beach & pool staff were very nice.
If I hadn't booked & paid online I would have left this hotel.(non-refundable) Live and learn I guess?
March 21, 2013
Rated 4 out of 5 by megee333 Great stay
Cleve at the front desk made our stay special. The location is great and the food ok but pricey. Facilities good and entertainment fun too. Overall a great stay.
August 18, 2014
Rated 4 out of 5 by Valerie338 Lovely quiet hotel
Calm efficient quiet hotel. Excellent in room facilities including microwave if asked for. Great for re- heating the leftovers of the humongous meal from the on site restaurant. The beach is a stones throw away, turtles nesting added a unique bonus.
August 17, 2014
Rated 5 out of 5 by Davel53 Ft lauderdale
This place is very nice, right on the beach. Close to nite life.
August 18, 2014
Rated 1 out of 5 by maoagain Tired not vintage
The staff here is very good and tried hard,but it is an uphill battle.
The first room was dank and the AC was making a loud gurgling noise in the ceiling. The second room was a great location but there was no closet because it was ADA, but the clothes bar was so low, my dress dragged on the floor. Ironically, the towel bar was very high and out of reach of most wheelchair bound people.
The TV was disconnected and to fix it the furniture had to be moved. The light switches for the desk lamp were hidden, all the lamps were plugged into an overcrowded power strip which was in plain sight. There was no hot water in the sink unless I ran hot water in the tub. Overall, the water was only lukewarm with poor pressure.
My sheets were never changed in 5 days (I made a mark to see what happened) and the bathrooms were barely touched as evidenced by the placement of my toiletries and the hair dryer.
This franchisee is a lousy operator.
November 18, 2013
Rated 5 out of 5 by Suzanne13 This hotel has a friendly staff
From the moment we pulled up at the front entrance to the moment we drove off at the after checkout , we had a very attentive and friendly team of staff members that were diligent in ensuring that our stay was pleasant and memorable. I have made it known to my family members and friends the level of service that was given and my recommendation for future stays.
June 28, 2013
Rated 5 out of 5 by tjl1 Service Outstanding
I'd tried to give examples for everyone but ran out of space so her are the names to seek out if you stay: Stephanie at beach bar, Rola, front desk; Christopher the bellman and Jenifer at the Concierge desk. Servers Jameson and Monica and Rudy and Jackson on the beach. All of the above went over and above to help make our stay a great time! Thanks Everyone!
July 25, 2013
Rated 5 out of 5 by Frank42 Beach personnel
I can't say enough about how well we were treated.The staff on the beach went out of their way to make us comfortable especially Rudy and Jackson.Also all the staff inside the hotel from the wait staff ,front desk ,concierge and transportation staff made our vacation wonderful and thanks for the great weather added bonus we will be back.
October 23, 2013
Rated 3 out of 5 by Tejay28 Service Needs Attn
We enjoyed the cabanas and the beach bar. Monica at the bar was exceptional. Our others servers not nearly as attentive, we had to search them down for service, sad when you are paying $75 for the cabana + tip. your website reflects drinks and snacks as a part of the cabana although I was told that was not correct upon arriving. I was charged for another guests meal bill. I had to call 3 times to get it taken care of. The pm front desk phone greeter was not apologetic or empathetic for the situation- he was plain rude.
The room was dated. The wreck bar karaoke was fun. All in all I felt service needs attn. El Camino was good brunch.
July 15, 2014
Rated 2 out of 5 by oceanfront Very Old
The renovations were done very cheaply. This Marina building is about 3 years away from the wrecking ball. The only great thing about the room was the view. It was most spectacular. The WiFi was intermittent and most often very slow. It was not worth 9.95 a day. Not mentioned anywhere was, additional charges of 9.95 for each device that you have. They assumed we had an iphone or ipad, so they automaticaly charged the 9.95 twice on the bill. We only had a cell phone without internet connection, so they did credit the charge. We would have been much better off paying more for a room and not so much for the extras.
August 12, 2012
Rated 1 out of 5 by Horatio Awful experience
I stayed in this hotel the night before departure for a 14 day cruise. The receptionist at checkin did not acknowledge my platinum status. I asked her to check the SPG site online where it is clearly posted. She said I would have to go up to room to my own computer to change the status from gold to platinum. I finally produced my SPG card to prove I was a platinum member. The receptionist then confused the benefit options available to me, denying that breakfast was included. I finally sorted this out. Our room with a view of the beach was OK but it was in a separate building and hard to find. Finally I found a helpful hotel assistant willing to show us the pathway to our room.
April 21, 2013
Rated 3 out of 5 by GeoCon Average
This hotel was fine as a 3.5 star hotel. Everything needed was there. Our superior room was large and comfortable. Unfortunately the weather was not great therefore we did not use the pool and beach services.
August 14, 2014
Rated 4 out of 5 by cookie121185 Great First Stay
It was my first time staying at any Sheraton, and I must admit that it was a good one.
The check in was fast and efficient, there had been a problem with the reservation but it was solved quickly.
The room that was given to us was not the best, and considering there weren't that many people staying in the hotel i think we could have been upgraded, at least to a higher floor, we were facing the street and a tree was covering us...
The staff was great, from the beack boys, to the valet.
Didn't use the facilites all that much since we stayed for a short time, but the ones that we did use, i can't complain.
The room (apart from the bad view) was very nice, it had all the amenities needed, safety box, the bed was THE BEST! a minibar would have been nice!
The only thing that i don't agree with is the charging of internet. Now days the fact that hotels are still charging for internet access i think is ridiculus!
Nevertheless, the majority of the points were good to exellent, and i will be definately staying in a sheraton the next time I travel!
November 11, 2012
Rated 5 out of 5 by JOE88 HOTEL HAS GREAT FEATURES
HAD A GREAT EXPERIENCE AT THIS HOTEL AGAIN, BEACH POOL AND SERVICE WAS GREAT, FRIDAY NIGHT MIRMAID SHOW WAS EXCELLENT.
STAFF WAS ALSO GREAT IN TENDING TO ALL OUR NEEDS.BEACH TOWER ROOM WAS GREAT ALSO FOR EASY ACCESS TO EVERYWHERE
June 30, 2013
Rated 5 out of 5 by avalonbob STILL THE BEST
I watched them build this hotel back in the 1950's when my uncle kept his boat in Bahia Mar Marina across A1A, which was a two lane road then. Few people visited South Florida during the summer months back then, but it is really the best time of the year to go, because that's when the ocean warms up. My Aunt used to say, "No self-respecting Floridian would go into the ocean before Memorial Day." When I was growing up, there were no hotels that matched The Yankee Clipper, and while there may be plenty now that imitate it, why settle for substitutes? Stay at the original, now The Sheraton Fort Lauderdale Beach Hotel, but always The Yankee Clipper to me. The service from the staff is what really makes the place, still the same as 60 years ago, and, of course, the location can't be beat. Charter boat fishing is available right across the road, but is best during cooler months.
June 25, 2014
Rated 5 out of 5 by Susie2054 GREAT LOCATION
Best hotel in the area ! Service, friendliness, cleanliness, location , price ! We always look forward to our stay at the Sheraton Fort Lauderdale Beach Resort ! Management is the BEST !! Location is superb !!
December 17, 2013
Rated 5 out of 5 by CharlieNY The Staff makes the Difference
Everyone I encountered was most helpful and clearly were prepared to do whatever necessary to assist me.
August 15, 2014
Rated 5 out of 5 by Kathleeeeny Great Hotel for All Ages
I went on vacation with a friend from college. We are in our mid twenties and worried that the hotel would be too family oriented; however, that was not true. Yes, the resort had plenty of entertainment and fun for families (so, if you have a family, it will be great!), but it was also well suited for any other age. There is something for everyone. Our room was the lowest possible rate to be booked, and it was still phenomenal. The bed was unreal, and the room had plenty of space. The pools were fun and well maintained. All of the food onsite was awesome, and the staff was fantastic. The poolside bar was so convenient. The food was great, and the servers were excellent. Overall, the hotel staff was more than accommodating. The location was also great. This is one of the only properties in the area that is actually beach front. The hotel is far enough away from the crowds to be quiet and nice, but it is also close enough to walk to shops, restaurants, and more. I would highly recommend this hotel. It was honestly much better than I ever could have imagined. I can't wait to go back.
July 9, 2012
Rated 5 out of 5 by theoneandonly Hotel Right on the Beach
We can not say enough about the staff during our stay. We especially want to thank those responsible for getting us an upgrade into a suite, it was a great room.
November 30, 2013
Rated 5 out of 5 by SoloTraveler55 Great Staff
The staff at the hotel was very friendly and helpful. The restaurant and bar personnel always had a smile on their face and eager to please.
August 27, 2013