Rated 4 out of 5 by janetphillygirl great location
great location..friendly staff..great beach views..My husband and I stay here at least 2x per year..
December 18, 2013
Rated 5 out of 5 by Susie2054 GREAT LOCATION
Best hotel in the area ! Service, friendliness, cleanliness, location , price ! We always look forward to our stay at the Sheraton Fort Lauderdale Beach Resort ! Management is the BEST !! Location is superb !!
December 17, 2013
Rated 2 out of 5 by Viking64 This hotel as good location
Used points and reservation was completely screwed up. Took 40 minutes to register and then room was not ready at 3:00. Took another hour for room to be ready. Second night had to change rooms because I used points and cash. Bill for that night reflected no discount for points and I will now have to deal with that. Very disappointing.
December 16, 2013
Rated 5 out of 5 by CMT1 The hotel is right on the beach
I have stayed here many times before and each time we go back there are improvements and upgrades, The staff is friendly and helpful, the beds are comfortable and the pools are great!
December 17, 2013
Rated 1 out of 5 by libstudent07 Best part was the ocean view
The best part of this experience was the ocean view and the valet team. The valet team was awesome, polite, helpful and always friendly. The rest of the experience was mortifying, disappointing and embarrassing. When making the reservation asked (gold member status) for early check in due to a wedding we had to attend locally. They told me that can not guarantee but would do everything possible to accommodate the request since it was a valid reason. Well, arrived at 12:30 and was not accommodated, the receptionist was a robot, just telling me that the request was not guaranteed. She told me the room was vacant and that housekeeping was aware. 1 1/2 hours later (2pm) the room still wasn't ready. Finally 2:15 we were able to check in (3pm is check in time) The wedding was 3pm. The room was a old square box cinder block room at the end of the outside walkway. Small, the lamp was falling over the TV reception was terrible and the air conditioner did not cool the room. As I invited a friend who was also attending the wedding to stay I was embarrassed that the room was no better than an old side of the road motel. I did not have time to ask for another room as we had 15 minutes to dress for the wedding in a small room that barely two people could move in with the two full size beds. Such a disappointment. I have never been so upset in my life at Starwoods The photos on the web LIE, my room doesn't look anything like those in on the web. I will never stay at another Sheraton hotel. The room was terrible, the service was less than acceptable at the best. I am not a happy person and the day was ruined, I could not wait to check out. This hotel is an old rundown disappointment based on the room assignment I received. .
November 25, 2013
Rated 1 out of 5 by Jbrub1 Disgusting example of an SPG hotel
I cannot tell you how disappointed I was the moment I entered the bridge to cross the road into the hotel. We came to this hotel to enjoy the beach on the last night of our vacation. The lobby, restaurant and common area are typical of what I would expect. The SPG rep who booked the hotel via phone, using my reward points said, (paraphrase) for 14,000 points, I can put you in a "one bedroom ocean view suite with two beds." Although it was double the points of a nice standard room in typical SPG hotels, our last night was worth the splurge, so I accepted. When I arrived, the counter rep informed me that the room only had one bed, but a pull out sofa. I have a 3 & 5 year old, so that wasn't a good situation, but figured I would deal with it. We went to the room and we were disgusted when we opened the door. The carpet looked older than me, the room and hallways smelled of old smoke, the outdated artwork looked like blue cigarette smoke rising in the air. Room service had to search other rooms high and low to find a cushion that was missing to turn our sofa into a bed, then our TV wouldn't work. The stand-in manager finally fixed that. But-- on the bright side, the bathrooms were modern... The only saving grace. In the morning, we went to the hotel's beach, which was as dirty as our room. The sand was filled with drink cups and cigarette butts. Needless to say, I have never been so displeased with an SPG hotel. This hotel room reminded me of a poor college kid's destination for boozing and spring break. Just gross for a family of four. I think my point has been made. As an SPG Gold owner, I am now skeptical-- and wondering how I avoid this situation in the future, when I book with SPG. It actually occurred to me that, because the pics on the hotel's website are totally not representative, that they put me in this hole-room, because I used points, not cash. I would like a refund to my points bank for this AWFUL experience, which was worlds away from the luxurious beach stay with which I had hoped to end my vacation.
December 15, 2013
Rated 2 out of 5 by Amgraham53 Not Clean, Noisy
The Bathroom had hair behind the door, in the tub & around the toilet. There were beads on the floor near the bed & the telephone was really dusty & gross. The chair at the desk was very worn & ready for the garbage. I used my slippers the entire time, was afraid to walk on the rug. Furthermore there was a musty, cigarette odor that was awful. Since I was only staying overnight, did not bother to change rooms. Assumed the others were no better.
December 11, 2013
Rated 4 out of 5 by loboexp On the beach
We have stayed there 3 times so far. The location is fabulous, Right on the beach and minutes walking distance to where the action is. Check in this time was quick and easy. The bartenders at the beach bar are fabulous and friendly. The food is five start for being on the beach. Never a problem getting to get someone to wait on you while sunning in the sand. Pay the little extra and stay in the Beach tower, it's well worth it. We traveled with another couple, and whoever got to the beach first got 4 chairs together. One morning the attendant Rudy, would not allow them to get set up because we weren't there, even though they had our room number. I got the chairs together myself and went back to get towels. Rudy refused to hand me towels, said I had to wait till he set someone else us. It would have taken him 10 seconds to hand them to me. It most definitely put a damper on my day. The other thing to watch out for in cleaning service. Although the girl that cleaned our room did a great job, she never showed up till after 4 pm. A few days we were off the beach early than that and didn't have towels to shower and go out. I'm guessing they clean the people that are checking out first, but in any case, they need to hire more people to be able to have your room serviced at a decent hour. The pool is pretty, but it in Dec when we were there, there is no sun by noon so don't pan on laying there. It's not a 5 star facility, but it's clean, has most anything you could want and is on the BEACH. I know we will be back.
December 13, 2013