Rated 4 out of 5 by SuperSoprano Book with confidence
A warm welcome awaits with attentive service. All staff were friendly and helpful. The room was well appointed and the bed....oh my, sleigh bed style with the most comfortable mattress I have ever slept on. Beautiful white linens complete.
The bathroom had a good range of complimentary products and these were always replenished.
I personally did not like the coffee available in the room or the creamers.
The woodwork is looking rather tired and very scuffed.
I will not hesitate to stay here again when I am back in Ottawa.
November 24, 2013
Rated 5 out of 5 by Jimmy Great stay! Steps away from major attractions!
Stayed for two nights (July 27-28). Got upgraded to Club floor.
The club lounge was under renov, and I was given vouchers to breakfasts and evening snacks on both days.
Room is a bit older, but spacious and well appointed.
Just steps away from the Parliament Hills!
July 30, 2012
Rated 5 out of 5 by czarrudy Outstanding comfort!
More than exceeded our expectations. Room was large with lots of space and beds were the ultimate in comfort. We went in November to visit our son at the University and found this hotel to be at the centre of it all. Close to all local attractions and convenient access to downtown. Excellent hotel.
November 17, 2013
Rated 4 out of 5 by Giselle11 IMPROVE YOUR ROOM SERVICE
I like this hotel a lot, normally is where I stay when I come to Ottawa.
Just to let you know that the WORST CHICKEN WINGS I have ever eaten has been at your hotel. Seems like they took it out of the freezer, boiled them and put sauce over!. Your advertisment is they are crispy.
I paid 24 dollars and it was a wasting of money., Unfortunately I did not say anything in that moment and they could not refund it.
November 14, 2013
Rated 2 out of 5 by Chuck53 This Hotel is old and tired and needs a change
As a Platinum Starwood member I was unhappy with my recnt stay at the Ottawa Sheraton. The service provided by staff and the effciency of the hotel did not meet even the minumum acceptable standard. The hotel cable system failed, room was noisy, and staff did not seem to care about identifying the problem and/or informing all guests about what was happening.
November 8, 2013
Rated 5 out of 5 by nate32 Great Location
This is an extremely comfortable hotel centrally located and near just about everything in downtown Ottawa. The rooms are extremely clean, large and roomy and the beds are among the most comfortable I've slept in at any hotel. I will definitely stay here again on any return trip to Ottawa. Great experience!
October 11, 2013
Rated 5 out of 5 by Kolotordoc1 Great stay
The hotel is about what we expected on a Sheraton but there were some people making the difference, very helpful, educated and ready to help and they are at the front line, they guys from valet parking, the concierge and the lady at the front desk!
November 4, 2013
Rated 5 out of 5 by Chatygrl Amazing and Comfy!
We only stayed for one night, but would have loved to stay for more! The bedding and pillows, especially were so cozy and luxurious that we all slept well. The staff was very helpful as we unloaded a car full of bags and two small children. Our kids loved the pool, small but very warm and great for a quick swim. We were able to walk to the market and to the rideau Center and will definitely come back again. We also loved the spacious room we had (on the 8th floor, next to the elevator) that made it easier, as we had a stroller with us and there was still room for our kids to play and move around.
Thanks for a great time! We'll be back. :)
August 13, 2013