Rated 2 out of 5 by sdman36 I did not expect this poor SPG Recognition
When you walk in the lobby, there is a big sign about the "new better" SPG program. I have stayed here once before the difference between the two stays was Night & Day.
This is the first Starwood hotel, that when I checked in, did not mention or seem to reconize your SPG status. They did not mention if they had any SPG floors, a club lounge, your welcome gift or choice, just handed the keys to me, and only when I asked if i have access to club lounge, I was told yes, and they will send somehting to the room.
Saturday night I was in a Starwood property in Los Angeles, I felt like a king, so I guess it all depends on the mangement of the hotel. I think I may rethink my hotel next time in San Jose
April 23, 2012
Rated 5 out of 5 by globetrotters Good hotel for the area.
The hotel is not in downtown San Jose. A plus for us. It has complimentary parking, a plus for us. It is in a business park, so if business takes one there, a good hotel. The staff recognized our platinum status and we received a club room courtyard side, which is nice since the other side is freeway. We have stayed on the freeway side prior to this. There is negligible noise from the freeway, but nice to be courtyard/pool side. The club lounge is not the best, minimal cold breakfast, with only hot oatmeal. Most offer at least hot scrambled eggs. Don't know how the evening is as we went out for dinner both nights. The doors open to a small patio with chairs. Nice on courtyard side and good to have fresh air in the room. We have stayed several times and each time the rooms are well maintained.
March 10, 2014
Rated 5 out of 5 by Linda16 Great staff
I travel a lot both for personal and business and this hotel by far was the most pleasant stay I have had in a long time. Everyone was so friendly and accommodating, both to my family and my dog. I can't wait to stay there again.
March 12, 2014
Rated 1 out of 5 by Mike101 worst Sheraton I've ever stayed
service was terrible and the staff didn't know what they were doing. room is old and definitely needs renovation to match with its category...not too much choice of food unless you go out...in general, this is definitely not a recommended SPG hotel to stay in the bay area.
March 5, 2014
Rated 1 out of 5 by Magicalfox Poor Service with limited staff
I am a global business traveler and my comments are based on comparison to many SPG in different countries.
-poor service level especially in the evening-when I check in there is no door man nor concierge and no one to help
- room is old without much facilities
- Restaurant manager is rude, and argue with customer on Platinum member coupon
- It's quoted that this is a franchised sheraton and "therefore does not serve as a usual Sheraton"
September 7, 2013
Rated 3 out of 5 by BusinessTraveler Disappointing Stay
I am a frequent traveler and resident of the Milpitas Sheraton. I know the hotel can book-up, so I will frequently make my reservation early. In mots recent trip, I booked 2-3 weeks ahead.
I am a a recurring Gold status member, and as such expect a certain level of accomodations. I was disappointed when I was given my room, and not on SPG floor, not the room configuration requested, and frankly not a very good room overall. The back piece of porcelain on the toilet msut have broken, and was replaced with a piece of plastic. It looked like something from a one star hotel. disappointing for Sheraton.
I was most disappointed when I checked out, and was asked about my experience. I told them was just an "ok" stay. the front desk staff immediately knew why I made the comment, as he went to 'explain" why they couldn't accommodate me. while he tried to explain, came across as defensive and making excuses.
June 28, 2013
Rated 1 out of 5 by Tony3429 Not a good experience especially when someone ruined your breakfast!
I'm a platinum member with two other major hotel groups. This year I have just started to stay at SPG properties and made platinum in 2 months because I regularly stay at hotels globally 200+ nights yearly. If anything, I know hotels well. This leisure trip my wife and I booked at our own expense, we decided to stay one week at San Jose Sheraton in Milpitas, California. We now regret this decision. We are disappointed for the following reasons:
1. Lounge is small and breakfast every morning is the same oatmeal, boiled eggs, croissants, etc.
2. Slippers are $8 if you ask for them. This is a first for me anywhere I’ve stayed.
3. Prior to the long Labor Day weekend, they decided to shut down lounge breakfast service and gave us vouchers to the Bistro to have breakfast there. The first morning at the Bistro, we had full breakfast and it was all good. The second morning, restaurant manager Qasim came over to our table at the tail end of our breakfast and told us we'd have to pay 8 dollars each for eggs we had because our vouchers were only good for continental breakfast. We were first of all appalled by Qasim's condescending attitude and rudeness. We then realized it did not make any logical sense. First of all, no one told us about this "rule" when we were given the vouchers; second, in the lounge when we had had breakfast a few mornings earlier, we had continental breakfast which included boiled eggs; third, the previous morning, we handed our voucher to the server at the Bistro and had full breakfast with eggs without any issue.
4. Hotel manager on duty by the name of Luke came over and talked to me and my wife extensively and understood the situation. Luke was nice and apologized repeatedly for what transpired and gave us 1,000 SPG points as a nice gesture, but after conferring with his boss, Luke called to say "rules" are "rules", and we could only have "continental breakfast" the next morning without any eggs. We just felt it is extremely not wise on the hotel's management to allow this to happen. Perhaps here in Silicon Valley everything is more expensive and that every penny counts. Perhaps here in Silicon Valley, it is a bustling environment and hotel management is not worried about repeat business or business in general at all. But that is still no excuse for this type of treatment to any customer, let alone a supposedly “valued” customer like a platinum member.
I will never stay at this hotel ever again. In fact, I likely will go back to the two other hotel groups going forward with both my leisure and business stays. SPG can kiss my 200+ nights a year business good bye. At other hotel groups, nothing remotely close to this ever happened.
A bit of advice to SPG: I believe you should standardize your service across the globe and not let certain hotels and their management ruin your image and reputation. Company cultures begin at the top. I believe rude attitude and condescending manners Qasim displayed might have reflected culture here at San Jose Sheraton. Whoever high up at SPG, you should definitely take notice!
Last but not least, and to be fair, when we first booked, the rate was at $239 a night, after I checked in, I discovered on SPG web site that rates have come down to $159 a night. I called hotel GM and he was nice enough to have latter portion of our stay re-rated. This I appreciate especially when we travel on leisure out of our own pocket.
September 2, 2013
Rated 3 out of 5 by SD5027 Front desk needs to be more thorough when checking in guests
I stayed in this hotel for two nights. While the front desk was friendly, I found the thoroughness of our check-in to be some lacking. We were not greeted at SPG members and provided with info regarding wifi and directions to our room. In addition, the room was not prepared with the bed linens needed as stated in our SPG profile. (Down allergy) The front desk was also very slow to respond when we called down to ask for help with these things. In general, the rooms are very nice and the staff very courteous, but I was disappointed that we had to ask for things that we have always come to expect as the norm for an SPG property.
July 25, 2012