Rated 5 out of 5 by AMM101 They made my birthday special!
I had to travel on my birthday for work and I wasn't particularly looking forward to it. But when I checked into the Sheraton they wished me a happy birthday. And not just that, they helped me celebrate with a treat for me and my coworker. I never expected anything past the "happy birthday" at the front desk, but everyone was amazing!! Thanks for making my travel birthday special!!!
October 3, 2016
Rated 5 out of 5 by Zorin Great staff
The hotel has a great staff with lovely work ethic. They seem like they are friends & work well with each other. They are professional, courteous and always willing to help. This goes for the front desk, restaurant and cleaning staff. One of the most hospitable places to stay in the SJ area.
September 27, 2016
Rated 5 out of 5 by Vicky09072016 Excellent Staff
I had stayed in this Hotel almost every other week in 2016.This Hotel is one of the best SPG property in San Jose area. The staffs are great especially Jenny at the Club Lounge.
September 7, 2016
Rated 4 out of 5 by MrZero Hotel was okay,
Hotel was okay overall, but IMHO not a category 5. The staff were great, especially Miguel at the front desk. The room we ended up with on the club floor was clean and renovated - a definite plus (the first one we were shown was dark and had carpet stains)..
Our room had little/No WIFI and internet access issues (always resetting on all phones/laptop asking to re-enter information). Brought it to the attention of the front desk multiple times - they couldn't help. We paid through points for a suite and would expect more.
Lounge was okay, with a continental breakfast only in the morning.
Overall, a good facility with some small improvements.
August 29, 2016
Rated 5 out of 5 by Momo21 The staff is really good
The hotel is very comfortable. Staff and service is impressive. We want to recommend staff Jenny Johnsan, she's been taking great care of my family especially my 2 year old son. She is very lively, kind and attentive, my family had a good time because of her.
August 16, 2016
Rated 3 out of 5 by TST2016 Pool Suite isn't it
I ended up getting the pool suite and wasn't really impressed by the functionality of the space. The room lacked plugs for any electronics devices. The only plug I was able to find was a power strip that was connected to the plug the light switch was connected. Computer and Cell phone were not charged in the morning because the lights were turned off along with the chargers. It is outdated and better off staying in a regular suite.
August 15, 2016
Rated 5 out of 5 by nellie3016 hotel is superb
im not expecting the room will be so huge and clean. i was accomodated really good .
July 18, 2016
Rated 5 out of 5 by Cheryl35 Excellent customer service!
The rooms, bathroom and hotel is very clean. During our stay, Joy, Francis and Ara were great! Excellent customer service! l will definitely recommend this Hotel to my family, and friends! Over all experience is excellent!
April 23, 2016