Rated 5 out of 5 by Linda16 Great staff
I travel a lot both for personal and business and this hotel by far was the most pleasant stay I have had in a long time. Everyone was so friendly and accommodating, both to my family and my dog. I can't wait to stay there again.
12. März 2014
Rated 5 out of 5 by globetrotters Good hotel for the area.
The hotel is not in downtown San Jose. A plus for us. It has complimentary parking, a plus for us. It is in a business park, so if business takes one there, a good hotel. The staff recognized our platinum status and we received a club room courtyard side, which is nice since the other side is freeway. We have stayed on the freeway side prior to this. There is negligible noise from the freeway, but nice to be courtyard/pool side. The club lounge is not the best, minimal cold breakfast, with only hot oatmeal. Most offer at least hot scrambled eggs. Don't know how the evening is as we went out for dinner both nights. The doors open to a small patio with chairs. Nice on courtyard side and good to have fresh air in the room. We have stayed several times and each time the rooms are well maintained.
10. März 2014
Rated 5 out of 5 by 1PJE Has friendly Staff and very helpful
We enjoyed our short stay and will come again and will recommend to others going to the convention center.
22. Februar 2014
Rated 5 out of 5 by Stan123 Our weekend in San Jose
We came to San Jose to attend a family wedding. We selected the Sheraton Hotel because it was located near both the airport and the wedding & reception. Upon arrival we had no wait to check in, no problem with our room reservation, and we were greeted by the friendliest personnel at the front desk - Charles (who checked us in) and Joy. Since no one else was checking in at the time, we stayed to just chat with them about San Jose and our reason for visiting - for about 10 minutes. Charles upgraded our room reservation and allowed us to put in for an extended check-out time if we so desired. He also told us that our reservation package included our choice of various amenities (we chose a bottle of champagne), as well as vouchers for free buffet breakfasts for each of the days we stayed at the hotel. Each morning we enjoyed the buffet (it was excellent as was the service) at the Bistro that adjoined the hotel, and we certainly did not let the bottle of champagne go unattended. While we stayed at the Sheraton, we used the computers (for free) that were available on the lobby floor to - among other things - print our flight departure boarding passes, and we were given helpful assistance in using them by Randy and Chris who were also working at the front desk at various times. We did not check out on our last day until around 2 pm, and the front desk had no problem with this (and we used our in-room TV to avail ourselves of express check out). But the most enjoyable part of our stay at the Sheraton was that EVERYONE we encountered there (Charles, Joy, Chris, Randy, the waiters in the Bistro) was so very friendly and desiring to be helpful and attendant to our needs. Although we don't travel a whole lot, it is rare (if ever) that we have been treated with so much courtesy, respect, and professionalism. Now that we have family in the San Jose area and will likely be traveling back there, we intend to ALWAYS stay at the Sheraton - and, as to its staff, we would like to wholeheartedly say, "Thanks" and "Well done!"
28. Januar 2014
Rated 5 out of 5 by DonaldJ Front Desk Associates
Upon arrival I was greeted warmly by Clarisse. She was very pleasant and professional and provided our family with all of the information required to ensure our visit was beyond our expectations. She is a very good ambassador for the hotel.
5. Dezember 2013
Rated 5 out of 5 by JKuser Excellent Customer service....
I have stayed here maybe 3-4 times last year. I can not say enough of how much I appreciate the customer service here, from Angel to Hannah to Ryan and everyone else! Thanks You, every time I stay here Im extremely happy with the service. I am plat and I do get recognized for it, but I do have some small issues. Why is the breakfast in the lounge so bad? What happened to snacks? Please just issue breakfast passes to the restaurant and trail mix or rice crackers for snacks. My room was fully functional except my tv had issues and all the lamps were unplugged.
25. November 2013
Rated 5 out of 5 by Kenk Beautiful Facility and mini-suite
The mini-suite was spacious and very comfortable. It had everything I needed. It has a living room area with doors to separate it from the bathroom/vanity and the bedroom. Very well thought out for the layout.
11. November 2013
Rated 5 out of 5 by Midori Friendly staff
I love this place will definitely keep coming back
5. November 2013