Rated 4 out of 5 by jll888 Excellent SPG Recognition
I was following a tour group to check in this hotel which I believe the room rate paying by the tour operator is way below the standard rate. But to our suprise, when I mentioned I was a SPG Platinum member, the front desk officer was offering me an upgrade to a suite! Among our group, I am the only one that staying in the Suite while the rest was just getting a standard room. What a compliment by SPG Elite Member benefit. Guess they are wondering why I am so special to get a suite room with the same price paying for the tour.
September 8, 2012
Rated 5 out of 5 by FlyIntl Great Service and Good Facilities
The front desk staff was warm, welcoming and recognized my SPG Platinum status right away. My exective floor room was spacious and had a balcony (rare in hotels these days). The executive floor lounge is open 24 hours a day with a computer, tea coffee and cold drinks. The gym well was equipped. The outdoor pool was large enough to do laps. The meals at The Bistro were good.
Overall, a good stay.
September 6, 2012
Rated 5 out of 5 by paul88 soothing and restful
We were allowed early checkin to a club floor suite, which had a king bed and an adjoining room with a sofa bed. The doors to the small balcony opened to let the cool breeze circulate. The sound of running water from the central court fountain promoted tranquility. The continental breakfast, free parking, and access to a printer for boarding passes made for relaxing stay.
September 5, 2012
Rated 4 out of 5 by Brett25 This hotel has all the amenties needed
Great location and all the amenities needed to feel comfortable. The entire staff was great and provided good recommendations on food, directions, and making the stay feel welcome.
August 30, 2012
Rated 5 out of 5 by Cinoma2001 Relaxing Stay
I only had one night at this location and I didn't expect much from a hotel next to a freeway but I was pleasantly surprised. This was a very relaxing hotel with a fantastic pool and exercise room. The hotel's Bistro restaurant was also very good as there weren't any dining choices nearby. The freeway location though made it very easy to get to anywhere in the San Jose/Bay area. I will stay again.
August 22, 2012
Rated 5 out of 5 by Adri Great hotel
clean and excellent and comfortable.
August 21, 2012
Rated 4 out of 5 by etan15908 Hotel Parking
Lots are very narrow, impossible to get out after car manage to fit between two cars.
Stay was good and will come back again.
Have to remember to return to hotel early to get a suitable parking space, even when I drive a compact rental.
August 11, 2012
Rated 5 out of 5 by marc5 great pool
I was disappointed with the maid service and was left without shampoo, towels and toilet paper. I had to run downstairs at 12 at night as we had just returned to our room. our maid service wasn't good but it got worse and then it made us very upset as we love staying at Sheraton's all over the world.. We have never experienced such a lack of care on the part of the housekeeping service. I I hope when we don't ever have this annoying experience again as we visit San Jose a lot as i have 2 sons who attend college in the area and really love visiting California.
August 4, 2012
Rated 5 out of 5 by NellyGirl Water Polo Weekend
Hotel is clean, staff is very accommodating, location is close to many freeways...we were there for water polo tournament with boys of all ages. The hotel staff was very helpful and tolerant of the chaos that comes with a busy weekend. They even let me bring our family dog and she had an amazing time too! I would highly recommend this facility for business or pleasure!
August 3, 2012
Rated 5 out of 5 by Donald25 Recent stay
Another excellent stay at this excellent and very friendly hotel.
July 29, 2012
Rated 3 out of 5 by SD5027 Front desk needs to be more thorough when checking in guests
I stayed in this hotel for two nights. While the front desk was friendly, I found the thoroughness of our check-in to be some lacking. We were not greeted at SPG members and provided with info regarding wifi and directions to our room. In addition, the room was not prepared with the bed linens needed as stated in our SPG profile. (Down allergy) The front desk was also very slow to respond when we called down to ask for help with these things. In general, the rooms are very nice and the staff very courteous, but I was disappointed that we had to ask for things that we have always come to expect as the norm for an SPG property.
July 25, 2012
Rated 4 out of 5 by rawhide619 mixed experience here
Hotel was not in location I expected so when I checked in, I indicated we may be leaving after one night to which clerk stated I may have to pay for entire stay even if I left. I have never been told that before as SPG platinum member. Quite rude and irritating. Nonetheless, the rooms are very nice and the pool area is nice also.
July 16, 2012
Rated 2 out of 5 by PlatniumBizTraveler Small and smelly
Our room had a strong odor (perhaps stale smoke) and seemed rather outdated.
Because the hotel was at 100% occupancy, there was not another available room.
Would not recommend staying here (despite the friendly staff).
July 15, 2012
Rated 5 out of 5 by Dave45 Great Staff
Great Hotel with a wonderful staff. This is a hotel with a friendly, homey feel that makes other hotels inferior. While not the most modern of properties this is a place that we always like to stay at in San Jose.
July 4, 2012
Rated 3 out of 5 by zm2012 unreliable internet service stay after stay
i stayed at this hotel in march. i could not use their internet without manual intervention by the "service" provider. Their excuse: I use an Apple laptop!
I came back this week and had the same issue. Shift manager intervened personally and got me internet. their comment " still working on that Apple compatibility!"
June 30, 2012
Rated 5 out of 5 by Marvin Excellent in every aspect
We have use the meeting space, hotel rooms and facilities of this hotel for over 5 years and it just keeps on getting better.
Staff are excellent, friendly, courteous.
Our attendees come from different parts of the world and they have all praises.
Thank you Thank you Thank you
May 24, 2012
Rated 5 out of 5 by britelite61 One of the BEST Westins for service!
We came just as a night before and night after trip to Kauai. Frankly, the service was better than the resort in Princeville. I'm coming back as my place to stay when visiting San Jose!
May 12, 2012
Rated 2 out of 5 by Robert123 Not my favourite Starwood Experience
Not a great experience; went to my room, it was not a king, but two doubles, had to change rooms. Gold Member, didn't get an SPG floor; got an unsolicited wake up call at 6AM; took the SPG points for one of the two rooms I had; free internet for the other. The internet was horrible, wasn't even worth taking it, I gave up after trying to work for an hour. Told the front desk, there was no effort to credit my account with any SPG points, and in fact, they didn't even credit my account for the points on the room I didn't take the internet. I will not return to this hotel.
May 11, 2012
Rated 2 out of 5 by sdman36 I did not expect this poor SPG Recognition
When you walk in the lobby, there is a big sign about the "new better" SPG program. I have stayed here once before the difference between the two stays was Night & Day.
This is the first Starwood hotel, that when I checked in, did not mention or seem to reconize your SPG status. They did not mention if they had any SPG floors, a club lounge, your welcome gift or choice, just handed the keys to me, and only when I asked if i have access to club lounge, I was told yes, and they will send somehting to the room.
Saturday night I was in a Starwood property in Los Angeles, I felt like a king, so I guess it all depends on the mangement of the hotel. I think I may rethink my hotel next time in San Jose
April 23, 2012
Rated 3 out of 5 by Itsjstus Seriously needs a consierge.
This hotel is used for corporate travel. There are industries surrounding the hotel. The shuttle is only available to take you to one of those industries or the airport. No one at the front desk knew anything about the area. There are other restaurants in the area but you have to walk in unsafe areas or take a very expensive taxi. (30.00 for a couple of miles). This is misrepresented in the hotel information online. It says that the shuttle is available for travel within 5 miles of the hotel. We could not get a straight answer about public transportation to and from San Francisco.
The fire alarm goes off when you shower and the staff didn't seem the least bit concerned. Leaves your ears ringing for a long time because it is so loud.
We were billed twice for the room as it had been prepaid and my card was charged again. I can get that fixed but it is annoying.
The restaurant is fair, pricy and boring. We were over charged for our meal on our credit card but have the recipt so again, I can get that fixed.The room service is good.
Don't stay here if you expect the staff to be helpful. I didn't have much choice as it was the conference hotel.
February 29, 2012
Rated 5 out of 5 by TimY2012 Excellent Club Floor and Service
We used our SPG points to stay on the Club Floor. We enjoyed the comfort of our room, as it was very nice and large. The view from our room was spectacular. This is our first time on the Club Floor, and we found that the Club Lounge is a very nice addition to the floor. We loved the 24-hour availability for drinks and relaxation. We enjoyed both the evening reception and morning continental breakfast immensely.
When we had a need, the staff answered our requests in a prompt, courteous, and professional manner. We are very pleased with the service we received.
We plan to stay on the Club Floor again when we stay at the Sheraton San Jose.
February 25, 2012
Rated 3 out of 5 by Henry0712 Staff members... not so professional
I hosted a very important meeitng in San Jose and I recommend this hotel to them.
However, during the check out, there was an item(extra bed for single person stay?) was in the bill and it was found out by the customer. Then, when hotel staff removed the item, they had to give him two seperate bills which my customer has to give extra explanation to get it reimbursed.
I was also asked to put the receipt in the envelop by myself rather than she put it.
February 20, 2012
Rated 5 out of 5 by MLD31 Loved the club floor!
I was offered automatic upgrade because of gold status. I asked for a club floor upgrade and my request was granted! Thank you so much! I loved the club floor amenities. Breakfast was OK but evening snacks were excellent.
January 12, 2012
Rated 3 out of 5 by kahului Away from it all
Don't stay here if you actually want to do something in San Jose.
Not only is it not *in* San Jose, it's not really convenient to most of the city. Unless you're going to one of the nearby offices to which the hotel will shuttle, you must have a car. And there are no nearby restaurants that I found. Pretty useless for most business travelers.
The only recognition of my status was the key holder. I received a room on one of the SPG floors, but you don't have to be elite to get that!
I usually stay at the Four Points, which is actually in downtown San Jose and walkable to many places, including the convention center. I suggest that people stay there, instead.
December 6, 2011
Rated 2 out of 5 by Steelers123 Multiple Issues
Alarm went off twice due to moisture from shower and I was told that is normal. Ridiculous.
Three bad card keys (and it was not due to credit cards impacting).
Reservation screwed up.
December 5, 2011
Rated 4 out of 5 by Manju Amazing expericence
I stayed at this hotel when I visited my friend in San Jose for weekend, great location with an Asian's food court not far away and the food there is so great.
The room is big and clean, made my stay so comfortable and I would like to stay here if I visit this city again in the future.
November 6, 2011