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Admittance Policy

Guests must present a credit card and valid identification in order to register at the hotel. Guests must be at least 21 years old to occupy a guest room.

Rated 4 out of 5 by 173 reviewers.
Rated 5 out of 5 by Front Desk Associates Upon arrival I was greeted warmly by Clarisse. She was very pleasant and professional and provided our family with all of the information required to ensure our visit was beyond our expectations. She is a very good ambassador for the hotel. December 5, 2013
Rated 4 out of 5 by Wished for whirlpool Everything was just fine. Staff were all super nice/friendly/helpful. Loved the pool. Super disappointed that there was no whirlpool. It looked like there was one from the pictures, and I wished I confirmed first with a call. I'd give this a five star rating if they put in a spa. May 14, 2013
Rated 5 out of 5 by Excellent in every aspect We have use the meeting space, hotel rooms and facilities of this hotel for over 5 years and it just keeps on getting better. Staff are excellent, friendly, courteous. Our attendees come from different parts of the world and they have all praises. Thank you Thank you Thank you May 24, 2012
Rated 4 out of 5 by Business Stay Stayed here a night on a quick business trip. Wasn't there long enough to have much to say: Pros: - Clean, well appointed room - Nicely landscaped courtyard area with pond, pool, fitness center and spa Cons: - Internet was not free, this would affect decision for my next stay January 23, 2013
Rated 3 out of 5 by Excellent front desk staff The front desk staff went of of their way to provide excellent service. From beginning to end, Kimberly, Valerie and all of them were fantastic! I wish we could say the same for the restaurant staff. They were very unfriendly and unhelpful. June 17, 2013
Rated 4 out of 5 by Hotel Parking Lots are very narrow, impossible to get out after car manage to fit between two cars. Stay was good and will come back again. Have to remember to return to hotel early to get a suitable parking space, even when I drive a compact rental. August 11, 2012
Rated 5 out of 5 by Beautiful Facility and mini-suite The mini-suite was spacious and very comfortable. It had everything I needed. It has a living room area with doors to separate it from the bathroom/vanity and the bedroom. Very well thought out for the layout. November 11, 2013
Rated 4 out of 5 by Relaxing Bartender We went into the lounge both nights for a night cap before bed. We had the best bartender. Unfortunately we did not get her name but she worked Fri. & Sat. night, She was pleasant to everyone and made them feel welcomed. September 30, 2013
Rated 4 out of 5 by very helpful staff.. we were there as a central point to travel south..the staff was excellent with helping us with our plans for each day...The restaurant was great and we enjoyed the company and advice of the young lady bartender Andrea each night. June 12, 2013
Rated 5 out of 5 by Vintage Baseball We came all the way from the East coast and were very impressed by the Sheraton. Staff was friendly and helpful. Rooms were gorgeous as well as the grounds and pool area. Thank you so much for making our trip a great one. September 5, 2013
Rated 4 out of 5 by Front desk service The front desk was very profesional and acknoledged my status. I was treated great and would be back for this reason. The bar and the breakfast was not very good, poor service at the bar and the breakfast food was not so good. May 27, 2013
Rated 4 out of 5 by Great Stay...Great Staff Stayed here for a conference and the hotel was great! I dined at the hotel for much of my stay and the service and food was great! The staff was friendly and it was quite. I will come again to this hotel for business travel. October 14, 2012
Rated 2 out of 5 by Small and smelly Our room had a strong odor (perhaps stale smoke) and seemed rather outdated. Because the hotel was at 100% occupancy, there was not another available room. Would not recommend staying here (despite the friendly staff). July 15, 2012
Rated 5 out of 5 by Great Staff Great Hotel with a wonderful staff. This is a hotel with a friendly, homey feel that makes other hotels inferior. While not the most modern of properties this is a place that we always like to stay at in San Jose. July 4, 2012
Rated 4 out of 5 by Nice hotel Hotel was comfortable with convenient amenities. I think that there are some improvements that could be made to make it more east coast traveler friendly (particularly if you normally wake up before 9 am EST). December 12, 2012
Rated 2 out of 5 by Multiple Issues Alarm went off twice due to moisture from shower and I was told that is normal. Ridiculous. Three bad card keys (and it was not due to credit cards impacting). Reservation screwed up. December 5, 2011
Rated 4 out of 5 by Good accomodations Susan coordinated a lot of my sheraton SJ accomodations. She was amazing!! She helped me book everything and cancel other hotel reservations. She was patient, friendly and efficient! December 4, 2012
Rated 4 out of 5 by This hotel has all the amenties needed Great location and all the amenities needed to feel comfortable. The entire staff was great and provided good recommendations on food, directions, and making the stay feel welcome. August 30, 2012
Rated 5 out of 5 by Perfect hotel Perfect hotel, close to highway, great pool, staff was great and if you can upgrade to a cabana suite as you get private parking and a great room overlooking the pool. May 9, 2013
Rated 4 out of 5 by Nice Hotel Staff was very friendly at the front desk and bar. Workout room has dumbells and 6 treadmills, very clean. But, the WiFi coverage in my room was poor. September 9, 2012
Rated 5 out of 5 by Comfortable business stay good location in the heart of the bay area. not a good location to get out in the evening during grid lock traffic but the hotel restaurent is nice. May 10, 2013
Rated 5 out of 5 by Excellent Hotel As usual, I was treated with respect and given an excellent room. It is always a pleasure to stay at the Sheraton in San Jose. December 23, 2012
Rated 5 out of 5 by One of the best hotels Great hotel! Great management and staff! We have been staying at this hotel several times each year for more than 20 years. December 9, 2012
Rated 5 out of 5 by close to airport and many ammenities great place to stay. we have stayed here several times and they always treat us royally. would recommend this place always. January 2, 2013
Rated 4 out of 5 by Noisy In-Room A/C Unit It is very roomy and clean. The only issue we had was the AC unit, it is loud (sleep is distrubed) when it is on. March 12, 2013
Rated 5 out of 5 by Extremely clean and spacious rooms.. The hotel is very well kept, and he staff courteous and helpful. Will definitely stay here again. September 13, 2013
Rated 5 out of 5 by Location The location of this hotel is excellent with lots of restaurants nearby as well as easy access. June 25, 2013
Rated 5 out of 5 by Great breakfast service The private breakfast service for our youth baseball team was fantastic and a fantastic value. October 10, 2012
Rated 4 out of 5 by Good Stay, but something to be improved I stayed in Sheraton San Jose on May 26th. Overall this was a very nice stay, I used a suite night award certificate and got upgraded. The room was clean and quiet. My wife and my son like the hotel a lot. But there are a couple of things left to be desired: 1. The club lounge was closed on both May 26th and May 27th. When I checked in, I was notified that club lunge was on the 9th floor and I could use my room key to enter. So on the night of 26th, I took my son to visit the lounge, and couldn't open the door. So I called and was told it is closed for 26th but should be open in the morning on the 27th. So we tried again in the morning of 27th, only to find it is closed again. My son was quite disappointed. 2. I bought some milk from the hotel on the night of 26th, and noticed the expiration date was May 26th. I wanted to buy some more on the 27th, and noticed those expired milk were still on the shelf for sale. I notified the front desk and they throw those milk away, but there was not fresher milk available. So again, overall I enjoyed this stay, and would definitely come back. But I hope we will get a chance to see the lounge next time, and the more fresh food/drink will be available. May 29, 2013
Rated 5 out of 5 by Friendly staff I love this place will definitely keep coming back November 5, 2013
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