Rated 5 out of 5 by lugrif great stay
Very clean, very friendly, great stay!
June 10, 2013
Rated 5 out of 5 by Hanges07 Another great stay...
I really like staying here. It's location is convenient to the interstate, Philly and NJ. The staff is great and the food is really good. A nice place to stay after a long day of work.
June 20, 2014
Rated 3 out of 5 by EFRO Very worn out
The hotel is due for a serious update. Everything from mattress, furniture and carpets is very worn out and in bad condition. The elevator carpets are a disgrace, lamps in the room are broken, the A/C is operational but noisy, the overall condition is bad. Also, when there are event, guests need to park too far away having to walk (at night and under the rain) a very long way.
June 14, 2014
Rated 3 out of 5 by Sandy48 Great staff...needs updating
This is the 5th year that we have stayed at this hotel. As in the past the staff was wonderful and makes the stay worthwhile. We were greeted by Michael, who took our bags to our room, got us set up and arranged for additional towels and pillows. Throughout the stay Michael was there to help and offer advice about the hotel and area. The rest of the staff was also very accommodating and friendly. Having said that the hotel facilities are in need of substantial updating. The rooms are worn. The bathtub needs to be replaced or reglazed. The drains in the tub and sink were clogged. I would come back to this hotel only because of the staff.
August 21, 2013
Rated 3 out of 5 by esther0302 Hotel needs an upgrade
I found that the staff was very friendly and ready to assist with any request. The day after I arrived I heard a slow leak in the toilet and maintenance came right up to fix it. The next day I heard the toilet running even when I had been out all day. Again they fixed right away and it was fine after that.
Showers are great. Beds are comfy. Just what I expect from a Sheraton. Pillows are a little too soft. Great French Onion Soup from their restaurant! Nice breakfast buffet. Please invest in lids for your teapots. Two days out of 4 they put coffee cup lids on it. It would be nice to get a teaspoon with the tea, without asking too. That would be a nice touch. The last day of my stay, the service elevator broke down which put a strain on the other 2 elevator traffic, with all the young families going to Sesame Place or checking in & out. Housekeeping never did show up the second day, even I called to report it. Front desk was very apologetic and offered to credit SPG points. My colleague in the room across from me also had no housekeeping the second day. Perhaps they missed our floor? Don't know.
The biggest thing I would suggest is to clean the carpets in the lower level. They are disgusting. Stained and filthy. Due to limited parking, we had to park in the back and walk through to the elevators every night. The lower level mostly looked abandoned, and dirty.
June 21, 2014
Rated 4 out of 5 by Rharris980 Staff is great Hotel needs a makover
The only reason I would not recommend this hotel is because it has not been updated in a long time. The carpet in my room was in bad shape as was in other rooms my co workers stayed in. The price of the room was high for the rooms we were in.
June 16, 2014
Rated 4 out of 5 by JenZ Great Hotel for Trips to Sesame Place
We love to stay here when we go to Sesame Place. The staff is wonderful, it is very close to SS, and there is a shuttle. I wish, however, that the walls were a bit thicker! With so many families staying at the hotel, it is not quiet in the rooms making it difficult to sleep. Babies crying in the middle of the night, other kids up late at night (sometimes in the hallway - even if there are signs prohibiting it), and some (like mine) up very early. Otherwise, its a nice hotel with a great staff and we will be back.
May 28, 2014
Rated 4 out of 5 by MMLM NICE PLACE
STAY FOR A WEDDING IN THE AREA. RIGHT ACROSS THE STREET FROM SESAME PLACE. THIS IS DEFINATELY A FAMILY FRIENDLY HOTEL. THEIR GYM FACILITIES IS THE ABSOLUTE BEST. UNFORTUNATELY THE POOL AND WHIRLPOOL WAS FULL OF KIDS IT WOULD BE NICE IF THEY HAD AN ADULT ONLY AREA OR TIME. HAD SOME PROBLEMS WITH CHECKOUT AND DIDN'T REALIZE UNTIL I CHECK MY E-MAIL FOR RECEIPT. I USUALLY GET RECEIPT PRINTED AT HOTEL SO ANY DISPUTES CAN BE RESOLVE WHILE STILL AT THE FACILITIY NOW I HAVE TO TAKE TIME OUT OF MY BUSY WORK DAY TO CONTACT THE HOTEL AND RESOLVE THIS ISSUE.
May 19, 2014
Rated 1 out of 5 by momofmore Worst Hotel Experience Ever
We arrived on Friday afternoon to check in. I asked if it was possible to have a room near my sister in law, and was told we would both be on the same floor. However, when she arrived 20 minutes later she was placed on the 4th floor in the room directly above us (412). That was competely ok. When I visited her room, which was the same type of room (2 doubles), I realized my room was only half furnished. My room (312) was missing 2 ottomans and a table. I decided not to mention it, as I knew the hotel was fully booked. We went to the pool that evening to swim with the kids. There was dirty bandaids both on the deck and floating in the pool. After returning to our room to go to sleep, we could not. There was a dog in the room next door that kept barking. I went to the front desk and my husband called. We were assured the barking would stop. It went on for over an hour from 10pm until after 11pm, and myself and my children could not fall asleep because of it.
On Saturday night after returning from the park, it took us over 30 minutes to get into our room. Your service elevator was not working all weekend, and they were doing work on 1 of the 2 working elevators at that time, leaving just 1 working elevator for a sold out hotel. Once we got to the room we found that our key was no longer working, and we had to return to the front desk to get a new one. We again dealt with a barking dog next door, though not as bad. We didn't bother to call since nothing had been done the night before. Our big issue Saturday night was the internet not working. I ended up bringing my Ipad downstairs and the front desk did something to finally get it online. We still could not get my husbands to work.
Sunday morning brought the final straw. We were attempting to check out and get to the park prior to the 10am opening. However, that did not happen. My husband went downstairs at 9am to get a cart for our belongings. He came back and said they would bring one to us. We waited almost 30 minutes and then attempted to bring our belongings down ourselves. Again, the elevators were an issue. We had to split up and make several trips with our stuff since a cart never came. We finally got to check out after 10am, and did not get to the park until 1045am.
Also, there seemed to be a lack of air conditioning. It is mid July and 90 degrees, air conditioning should be on. The whole hotel was warm and humid.
July 16, 2012
Rated 5 out of 5 by Scampers786 The hotel has great service
We arrived late, after a ten hour drive. We were exhausted . I am handicapped and needed a wheel chair. .We were traveling with my service dog, Maggie Doodle, a golden retriever. We were met at the front door by the front desk manager, Deaja. and a valet with a wheel chair and a brass luggage rack! Deaja made everything smooth and easy to register. We were then whisked up to our room. To Maggie Doodle's delight,, Deaja had put a big comfy dog bed in the room! On the table was a large bottle of cold apple juice and two huge peanut butter cookies for the weary travelers. The room wasn't fancy, but it was very comfortable.,with the best bed I had slept in in a long time. The hotel was extremely clean, everywhere.The housekeepers, Buthaina, Enteresar and Hain went the extra mile to keep our room clean and see we had everything we needed. One afternoon I went to lunch in the dining room and again, the service was great.The concierge wheeled me down. The dining room wait person, Dan, who said he had been with the Sheraton Bucks County Hotel for 23 years, took
Maggie and myself out for a short walk and back to the room after lunch. I give this hotel 5 stars for service ! And that is what counts most with me. The Sheraton's service was unparallelled in my travels.
Sincerely, Princess -------
June 17, 2014
Rated 5 out of 5 by newdadat58 Perfectly met our needs
This was the last leg of our vacation on our way home and the Sheraton at Bucks County perfectly met our needs. Traveling with two young boys (2 and 3 years old) is challenging under perfect conditions and having a clean and comfortable place to rest the kids just makes our lives a whole lot easier.
Naturally they loved Sesame Place and the shuttle bus made our back and forth trips to the hotel a breeze. (My wife and I loved it too!)
Sure there are several other hotels in the area (we stayed at two others) at comparable prices, but the Sheraton was hands down the best value when factor in the location, facility, service, and the people that make it all work.
June 1, 2012
Rated 2 out of 5 by LisaBB Not a pleasant second time experience
Just recently stayed in the Sheraton in Bucks County, PA for a trip to Sesame Place. We chose to stay here because we have stayed here in the past but this time it was not so great.
I booked my room about four weeks prior to our scheduled arrival. We arrived close to two hours after check in time and the gentleman behind the desk was having a hard time finding a king room with a sofa sleeper room that was ready. We were traveling with a toddler who was very eager to get to Sesame Place. After almost 3 hours in the car with her, I just wanted to get in the room and take her to the park to burn off some of that excited energy. Seeing as we brought her little cot and there was little need for a sofa sleeper, I asked him to just get us into an available room with a king size bed. He was able to do that immediately which I was thankful for. However, it was a handicapped room and a heads up as to that would have been nice as the configuration was not ideal for us. Not even so much as a “sorry, the room you booked four weeks ago and drove three hours to get to is not ready two hours after it’s supposed to be, here is a couple of extra bottles of water or a breakfast voucher.”
There was a long wait for the elevators because one of the three (the service elevator) was out of service and had been for a day already as we were told by other guests. We got in the room, dumped our stuff and left for the park. When we arrived back around 10, that is when we noticed, the lights you would turn on when you first walked in were broken. Not the end of the world tho. However, the problems just seemed to pile up from there.
Time for a bath and I was stoked to see a handheld shower nozzle. However, it did not work. In addition, the bathroom sink faucet for the cold water was broken. The drain pull for the sink was also missing. I went to call down to the front desk but our phones had no wires that went into the wall. So, I went down to the front desk which meant another very long elevator wait as everyone was coming home from the park with a parade of strollers. An engineer was sent us to the room who deemed the handheld shower nozzle broken, forgot a phone wire, but fixed the faucet handle.
The following day, we enjoyed breakfast at the hotel grille before heading off to the park. We decided in the afternoon to go to the hotel pool. It was closed. It remained closed all day Thursday and Friday. Returning that evening again, we waited in a very long line for the elevators as the service elevator was still not fixed. Finally, we got up to our room and our keycard did not work. Down we went again and were told that an employee spilled coffee on the main board and all the keycards had to be reset. ALL. The. Keycards.
Would it have been so terrible to have an employee standing by the elevators at heavy traffic times giving the visitors a heads up to stop at the front desk first to have their card reset before waiting a long time with tired antsy kids who have been in the sun all day? I really don’t want to come off as a whiny me, me, me parent, but if you are the hotel closest to Sesame, that’s pretty much a good chunk of your summer patrons. Believe me when I tell you that 99% are already stressed out from trying to keep track of our kids in a crowded park, listening to a lot of whining, standing in long lines. To return to a hotel where you are paying $189 a night to have to deal with more aggravation does not make for a pleasant stay.
August 24, 2012
Rated 2 out of 5 by Doc24 Old & Tired Hotel
Worst Starwood hotel I have ever stayed in. As a Starwood Gold member and Vacation Owner I was shocked at the condition of this Sheraton. No need to iron my shirts as the room's A/C belted out plenty of humidity to melt any wrinkles. All my clothes felt damp in the closet and the drawers. Evalators were incredibly slow - I was on the 9th floor and waited 15 minutes for one once until I gave up and walked down the 9 florrs a couple of times during my 3 night stay. Room service was slow (waited 65 minutes) and the food was terrible (hot was cold and cold was warm). This property needs to be closed and completely renovated.
August 14, 2013
Rated 3 out of 5 by aprillee stuck on elevator
Well my expierence was not great. Checkin early was great switched room from one king to two double beds ..until we got to our first room..smelled like something died in the room..called front desk and quickly changed our room..that was good...the room rate was too expensive for a double bed..sat evening while riding elevator down myself two other guest and a employee..got stuck at 4th floor..doors would not open...emp attwmpted to open and tried to contact maintenance..finally elevator doors closed and we proceeded down...foor was good but pricey...room was fairly clean but for the price not worth it..upon checkout..staff member did not ask how my stay was either.
August 26, 2013
Rated 4 out of 5 by Toni53 My recent stay
I enjoyed my stay overall with the exception of two things. When I arrived I spoke with the staff person who checked me in about being there for my church. I asked if I could give a copy of the church's state tax exemption letter so that the tax could be waived from my bill. She advised me that she would notate it and that I could present it at checkout and the taxes would be waived. When I checked out, I did just that and was told that the information that I had been given was incorrect. He advised the tax could not be waived because my room was a part of a group rate and that they could only waive the tax when they direct bill to Calvary (the conference host). Secondly, there were some guests on my floor that were noisy at times in the hallway.
May 12, 2014
Rated 2 out of 5 by JohnSesamePlace Below Average treatment for Platinum members
This occurred to us on our last visit. DESPITE THE FACT THAT I AM PLATINUM WITH SPG.
we were put on the first floor, because they gave my requested room away.
it was very noisy due to foot traffic and the elevators nearby us. My kids did not get a good night sleep.
We were not given breakfast vouchers by the same front desk employee who stuck us on the first floor. I specifically had to ask the morning front desk staff for breakfast passes in the restaurant. Esther, who was there in the morning was very polite and provided us with Breakfast vouchers for the restaurant.
Normally, we are treated better at this sheraton, but we were treated like non-SPG guests.
November 21, 2012
Rated 3 out of 5 by Johan12 Events management needs improvement
Overall personal experience was average, however dealing with the details for a group stay had many frustrations. Our group spent a lot of money for minimal service. That spending was not acknowledged in the final accounting. Told we would have a sit-down dinner;given a buffet. Told we'd have our own cash bar; sent to the lounge. Food did not meet expectations. Fran in the restaurant was the only truly helpful staff member. Overall the place suffers from being short-staffed.
May 22, 2014
Rated 5 out of 5 by CMC22 Great Stay
Nice room, great buffet breakfast.
June 10, 2014
Rated 3 out of 5 by ATL1234 Paper thin walls..
I've spent hundreds of nights in Sheraton properties all over the country and I can't recall ever staying in a hotel with so little sound barrier between the rooms. When my "neighbors" arrived in the late evening it was almost as though we were sharing a room (although luckily we couldn't see each other). They weren't yelling, or even being loud - but I could hear every word they spoke very easily.
May 29, 2014
Rated 4 out of 5 by SuzyA Excellent staff :)
If you are headed to Sesame Place, this is the perfect place to stay. They have a shuttle that takes you there or to other local places if needed. We didn't even need to rent a car. Flew into a small airport in NJ, Trenton-Mercer, unbeatable fares flying with Frontier. Perfect long weekend family vacation.
June 3, 2014
Rated 4 out of 5 by dadov2 Not bad experience
Everything is ok but the musty odor in my room. Their staff are all nice and the complimentary breakfast is decent. I requested to have two rooms adjacent near corner on high floor when I booked one month ago. Finally,we got 1 room on 5th FL and another on 7th FL. A little disappointed.
June 3, 2014
Rated 5 out of 5 by LISA700 The hotel is terrific.
My husband and I paid a little extra to stay on the 15th floor which provided access to the Club room and the amenities were perfect; the hostess Kristine was kind and gracious, especially to my granddaughter who spilled the M & M on the floor.
We had a late check out, which we did not take advantage of but it was a nice extra. The sofa bed along with the king size bed was a plus for my husband. Upon our return from a long day at Sesame Street, we were greeted with cookies and strawberries.
We went to the club room for the evening treats and the hostess whose name I cannot recall was about to cart the food away but she stayed so that we could have a light meal before returning to our room.
We stayed at this hotel a few years earlier with our first trip to Sesame Street with our granddaughter and we knew we would return to this hotel. We had breakfast in the University Grille and our waitress Fran was delightful. I made sure to sit at her station both mornings.
Thank you for a ideal getaway.
June 2, 2014
Rated 5 out of 5 by Jfab1208 Great Hotel!!!!
Stayed at this hotel with my family as we were doing a mini-getaway to Sesame Place. What a perfect hotel. The pool was large and clean. Kids had a great time. The room was a perfect size for my family of 5 with one king bed and a pull-out sofa. The beds were some of the most comfortable hotel beds I've ever stayed in. In the morning we enjoyed the breakfast buffet downstairs. Again completely perfect for my kids and they actually had egg whites with spinach which I enjoyed and have never seen at a breakfast buffet before. All the staff was very friendly and I will definitely be staying at this hotel again.
July 17, 2012
Rated 2 out of 5 by CKone Declined Significantly in Past Year
This was my second stay as we'd done the same Sesame trip last year. This time, the room was not ready because housekeeping was very behind (we checked in at 6pm). The room itself was dirty compared to last year and our door would not shut without slamming it shut. On the second day, we returned to find the door open after housekeeping didn't realize that they had to pull the door shut.
We were also very disappointed that the pool was closed on our second night. Part of the reason why we stay there is to use the indoor pool for the kids so there was major meldowns that occurred as a result.
Overall, I won't be going back an d I'm shocked how much a Sheraton could decline in a year.
August 27, 2012
Rated 3 out of 5 by Nuerotic Caveat on Recommendation...
If you have kids, young kids, then stay here. Otherwise...do not. This Sheraton is in a class by itself. Seseme Place is right next door and the place is crawling with little kids excited to see Elmo. Watch out and be carefull because there are plenty of toddlers underfoot and cranky parents. Sheraton has conformed this hotel to accomadate that crowd and NOT the business class. If you are on business you will NOT find a satisfactory internet connection. The breakfast is not complimentary. and there are hardly any plugs to plug ion a laptop. DO NOT RECOMMEND THIS PLACE FOR BUSINESS TRAVELERS
August 22, 2013
Rated 3 out of 5 by Matt4242 Needs a remodel in near future
With the exception of housekeeping the stay was awesome. Even the front desk was having problems with house keeping. I attempted to check in early 1300 but was told that the room wasn't ready yet so took the family to Sesame Place and had a great time. Upon return around 1900 the room was still not ready. The desk attendant apologized and helped me with a drink and reduced rate. 30-45 minutes later we were in the room. The room was nice but the wall paper could use some attention since it was coming down in some places. Other than that the bed was stiff and the pillows were the best ever.
August 26, 2012
Rated 3 out of 5 by max2012 the staff where every nice . but club lounge wad horrible
I made sure the hotel has a club level and with2 kids and special need . When I arrived at7 . The club had no food. Or coffee or tea.
I called the front desk and they told me to go down to the bar.
When I went to the bat the bartender said the kids can't seat there. The reason I up graded to club was to be able to have a coffee in peace and be able to work. I was very disappointed the way the club lounge was. I have traveled to many of your hotels and this was the worse club lounge. Ended up spending $50 for food and drinks and they delivered it to the club . :( I still love Sheraton.
December 4, 2012
Rated 5 out of 5 by ladyt324 This hotel offered great features.
I attended the PAMWMW Weekend Conference in April. This is a every year conference held at different locations & hotels. I'm pleased to say I did enjoy! Thank you.
May 27, 2014
Rated 2 out of 5 by steve2150 This hotel needs to get better
1) upon arrival - i placed some cold drinks in my refrigerator. To my surprise, the food from the prior guest was still in the refrigerator. Soda and fruit and dips.
2) lamps and clock were unplugged from prior guest. had to move furniture to plug in the digital clock.
3) the A/C in the room was nice and cold and LOUD. There was a rattle that i just couldn't stop.
4) i sat in the lounge for a beer and dinner on Monday night. There was an A/C unit in the ceiling directly above the chair where i was sitting that made enough noise to actually drown out the sound of the television.
September 11, 2013
Rated 3 out of 5 by CHristian31 Pool
One of the main reasons that I booked the hotel was for the pool that I had intended to spend an entire day with my family. I do not have a pool at my home and my children where excited at the chance to swim in a pool. Upon arrival, I was notified that the pool would be closed for the length of my stay. I actually left the hotel, drove to another hotel to spend the day by their pool with my children.
I was very disappointed that my daily rate was not reduced on days the temperature was well over 90 degrees and we had to drive to another hotel just to be in a pool with my children.
July 3, 2012