Rated 1 out of 5 by vewilliams Did not live up to Sheraton Quality
Upon checking in with Courtney, who was extremely courteous and professional, we were assigned to a room on the 5th floor. Absolutely awful, the carpets were stained, the room was just not up to what you would expect from Sheraton. I have stayed at this location in the past and have never had a room as awful as this. We were reassigned to a room on the 12th floor which was only slightly better than the previous room. I was completely disappointed and just dreaded coming back to the room for each of the three nights we stayed. Our rate included the buffet which was also terrible. The service was very poor, although the waitresses/waiters were very pleasant, just slow, slow slow. Example, we asked for ketchup for has browns, which were served cool, by the time we received the ketchup, the hash browns were already eaten, otherwise they would have been cold. The pancakes were dry, the scrambled eggs terrible, french toast rock hard around the edges, waffles like bricks, just terrible. Not at all what you would expect at a Sheraton hotel. I don't plan to stay again. Thank you.
April 23, 2014
Rated 2 out of 5 by wfd53 Not for business travelers
Only one poorly accessable recptacle in my room to plug in and charge my devices.
I had to carry the coffemaker across the room and put it on the floor to plug it in to the only recptacle I could find to the left of the AC unit and obscured by the couch.. This is unacceptable as a business traveler in 2014.
April 18, 2014
Rated 2 out of 5 by kadish0930 Tired hotel
The looks of the rooms could be updated, and more accessible outlets would be appreciated, but these two concerns are overshadowed by the service, attention, and concern of the staff towards guests.
April 11, 2014
Rated 4 out of 5 by Astay Great Staff
My wife and I went to a show in town for our anniversary and then stayed at this hotel. Alicia, at the front desk, really took care of us and made our stay wonderful. She was great!
February 19, 2014
Rated 4 out of 5 by Eskies Home Away From Home In An Ice Storm
It's never fun to have to leave your home, but Sheraton made it a little warmer. A dog friendly hotel, we were able to bring my two 20 lb white American Eskimos. They had a good time in the elevator.
Rooms are large but the beds are small.... Full instead of queen! That meant floor sleeping. They ran out of quilts and pillows too...so it was very uncomfortable.
Our first room sprung a leak in the bathroom but they were able to get us another room in the booked (?? How?) hotel promptly.
No real complaints except that there's no dog area for a supposedly dog friendly hotel. The beds were small (as mentioned) and the staff was understandably overwhelmed. Would stay here again if I had to... But I hope that I don't have to!
February 7, 2014
Rated 4 out of 5 by DJAce New Years Eve
A group of us booked rooms to bring in the New Year. There was a mis-communication re: the Club Lounge. We were told that we could use the room to gather and that it would be available 24 hours. Due to a complaint from a room w/ children we were asked to disperse shortly after the new year came in. Management handled it the best they could considering the fact that we were all guests but they had to choose whose request they would accommodate. We are a respectable party group and understood the hotel's dilemma. We were disappointed but we made the best of it. I don't think the hotel expected such a large group ready to celebrate. We have been getting together as families/friends for 13 years and have never had an issue at previous hotels. Next year we will be clearer on our needs. The hotel was perfect and we were very happy minus the short-lived party!
January 2, 2014
Rated 5 out of 5 by SesameDad Great Hotel! Even better staff!!!
Have stayed here with my wife and 2 children about 15 times. The staff is great! Hotel is also great and location is unbeatable for Sesame Place. Steve at the front desk is and has always given over the top customer service. The shuttle and restaurant are also great. Would recommend to anyone with children who want to go to Sesame Place. Have been there 2 times this year and will be going back for the Very Furry Christmas next month.
November 18, 2013
Rated 1 out of 5 by KimberlyP Extremely Disappointed
I booked this room, because I was attending a wedding in the area. I had only a short period of time to get ready in the room, or else I would have asked to be moved. The room smelled like damp mold. There were stains on the carpet, and one section was actually ripped up, and a patch was put down.
I returned to the hotel after the wedding, and did not feel like moving rooms at that point. When I went back in the room, the temperature had not cooled down from the warm 75 degrees it was when I left. Despite having turned the thermostat down to 65, the room never cooled off.
The next morning , I attempted to shower, but it was nearly impossible, because there was no water pressure. My sister, who also stayed at the hotel in another room did not have a pleasant experience either. She had to call down to the desk four times in the middle of the night to have them quiet her neighbors.
Upon checking out, the front desk staff did not even ask how my stay was, as if they knew it wasn't good. I have stayed in many Sheratons before, but this definitely did not live up to standards.
November 5, 2013
Rated 2 out of 5 by MEDRED Questionable Experience
Clerk was friendly upon check in. Room 108 is NOT a room that you want to stay in because the window opens up to a Pool where there is music blaring and people yelling and screaming. The instructor really did not have to yell so loud but I digress. Since my Medical treatment was across the street, this proved to be most ideal but it was not. Our room was not fully cleaned. No trash bags in the trash cans. We asked for towels but received towels with stains, brown and black which was disgusting.. The rugs were dirty as well as in the bathroom. I was not up for complaining or changing rooms due to me being under heavy medications. I stayed for 2 days and added a 3rd night to recoup from medical treatment. I was startled out of my sleep at 7 am from yelling in the pool area. When I called the front desk, the clerk assured me that the yelling would stop. No sooner I fell back to sleep, the yelling started to get louder and I could not go back to sleep. I cleaned the room before I left. In fact, much better in which I originally found it. After a 4 hour drive, I had no energy to move to another room. I am sick and didn't need this nor deserve any of this. I hope to stay there again with better service. If not, I will make sure that everyone I know who stays at this Hotel never uses it again for rooming. And I will use social media to share my experience as well as the videos and pictures that I have taken- Tonight upon my return, when I looked at my online banking account, I had found questionable withdraws made... For a king size with free breakfast here were the charges...
Pre auth SHERATON HOTELS
LANGHOR LOC: LANGHORNE PA
-$126.55<< THIS WAS NOT SUPPOSED TO BE REMOVED AND NO ONE TOLD ME ABOUT THIS SO I EXPECT THIS TO BE RETURNED IN A TIMELY FASHION
Pre auth SHERATON HOTELS
LANGHOR LOC: LANGHORNE PA
-$395.20 << SInce the problems that I incurred, I was told that 50% would be removed from my bill as I expect them to be responsible enough to hold to their word.
521.75 total for 3 nights with all the problems that I had, no thanks- Again, if the refund is not returned as promised, I will do what I said I would do because that was not right. My experience should have been much better taking into consideration that I was there to only receive Medical treatment- Also be warned THAT IF YOU OPT FOR FREE BREAKFAST, KEEP AN EYE ON YOUR BANKING STATEMENTS. THEY WILL CHARGE YOU FOR SOMETHING THAT WAS SUPPOSED TO BE OF NO CHARGE- MY HUSBAND WAS CHARGED FOR TWO MEALS WHICH INCLUDED: FRENCH TOAST, COFFEE AND BACON, WAFFLE BACON AND ORANGE JUICE. HE WAS CHARGED FOR THIS- MISTAKE OR NOT, FIX IT AND AS FOR THE UNEXPLAINABLE CHARGE OF 126.55 DOLLARS, RETURN THAT AS WELL AS THE 50% AS PROMISED BECAUSE I DO WANT TO STAY THERE AGAIN BUT IN A DIFFERENT ROOM AND WITH A BETTER EXPERIENCE- THANKS FOR LETTING ME VENT.... BY THE WAY 2 SODAS AND TWO PACKS OF CRACKERS THAT WAS PURCHASED FROM THE PANTRY COST 20.00 DOLLARS EVEN.... THE FOLLOWING NIGHT, THE SAME BUT IT WAS 17.00... WHAT WAS THAT ALL ABOUT??? AND BRING YOUR OWN FOOD OR ORDER OUT- LESS MONEY, BETTER EATS! AND I WAS ALSO SUPPOSED TO BE A PREFERRED MEMBER WHEN I MADE MY RESERVATIONS, UPON MY COMPLAINT ABOUT MY STAY, WHEN I CONTACTED THE CENTERAL RESERVATION CENTER, THEY HAD NO RECORD OF MY RESERVATION OR STAY UNDER MY NAME, PHONE NUMBER OR CC#.... WHERE DID THAT INFORMATION GO OR WAS THE REP TO LAZY NOT TO GET INTO IT WITH ME? THAT IS ALL
November 1, 2013
Rated 1 out of 5 by 13unhappy No privacy from room next door!!!! No peace!!
The room was very comfortable but maybe because it had a door to be an adjacet room, I shared my room with the family in the next room. It was like there was no separation between us. I could clearly hear a child sneeze! Much less everything else!!! Room service even acknowledge the fact. I have NEVER experienced that in all my travels. A family member in another room experienced the same thing. When this was mentioned at check out..totally ignored!!!
October 15, 2013
Rated 2 out of 5 by NCgal Disappointing Experience
We had resevations for 2 rooms for a Sunday night, one of which we needed to be accessible. The front desk appeared to struggle with the request. When we checked in, we were given 2 rooms on the Club level, neither of which were accessible as requested. We had to go back down to the front desk and work through getting another set of rooms. This required a manager to get involved. The accessible room we were moved to was not completely cleaned and lacked soap, shampoo, etc. The other room was fine. Because we were late for a family dinner, we did not have time to wait nor request another room. I have always been very loyal to Sheraton and as a lifetime Gold member, I have almost always been delighted with the hotels and customer service. This was not a good representation of your brand.
October 15, 2013
Rated 1 out of 5 by KatieT729 Very Poor Customer Service to a Wedding Party
We recently stayed at the Sheraton Hotel in Langhorne, PA as part of a wedding group. Our room arrangements were average, however we were disappointed (actually appalled) at how they treated the wedding party that we were a part of. The party had 55+ rooms booked for this wedding and hosted two on-site events at the hotel (a cocktail reception and a post-wedding breakfast) and at the cocktail reception the staff acted very bothered by the party and tried to close the bar early. When we arrived back at the hotel after the wedding at 11:45PM the bartender was surly and immediately began to close the bar upon seeing us arrive. They proceeded with closing the bar around midnight and turned away 75+ people who were returning from the wedding and willing to spend money at the bar. A manager remarked "I absolutely hate it when we're busy" within earshot of the wedding party. We all went across the street to another bar to continue our celebration - and the wedding party was very clear about the fact they chose this hotel due to the fact that promised to leave the bar open late. At breakfast an entire tray of glasses clearly weren't washed and had lipstick marks on them. Terrible experience - they shouldn't take wedding parties if they plan to act this way toward them.
October 14, 2013
Rated 2 out of 5 by Nancy32 This hotel poorly managed.
Hotel was not able to accommodate multiple events with efficiency. People waited to check in for over an hour. My room wasn't cleaned until I called after 7:00 p.m., restaurant wasn't open for lunch and lounge decided to close early overwhelmed by the amount of guests. Very disappointed in the facility.
October 14, 2013
Rated 1 out of 5 by pamom3 Stay home if this is where you plan to stay
This hotel should be closed and reopened after renovations and a management overhaul. Attended a wedding here. My room was not available until 4 hours after the wedding started. The room was mediocre at best. During the reception, they ran out of glasses at the bar, telling guests that they couldn't serve drinks because they had no glasses. The staff was beyond rude. There are so many things that were out of order that there isn't enough space in this review to share. If you do plan to stay in the general vicinity of this hotel, there are plenty of other options.
October 13, 2013
Rated 4 out of 5 by TaylinElf Beautiful Hotel/Great Breakfast Buffet/Slower Internet
This hotel is beautiful. All the staff were very pleasant and eager to help in any way. I have stayed here a few times when out this way on business and would highly recommend it. The breakfast buffet is wonderful - with wide selection and very fresh. The roomservice however was a bit lack luster - the food tasted "warmed up" instead of freshly cooked and I had ordered a pot of coffee and was provided a single cup. The delivery individual righted the oversight immediately though. They participate in a tiered internet plan which means the free internet is the slowest and if you are just browsing etc. should suit your needs. However, if you plan on working (especially using VPN) you'll want to upgrade to the Platinum Tier of internet at the login screen. I personally was dismayed that with a business suite the internet offering included wasn't better.
September 30, 2013
Rated 1 out of 5 by Council68 Sheraton Bucks County
Dumpy. Dirty. Outdated. Inadequate parking. Uncomfortable. Laughable club room with low quality snacks and beverages.
September 30, 2013
Rated 3 out of 5 by Shelley189 Good Location, Pool not Available
We booked this hotel because of it's proximity to Sesame Place and the fact that there was an indoor pool to entertain the kids in the evening. The shuttle service back & forth to Sesame was wonderful. However, we were extremely disappointed that the indoor pool heater was broken & the hot tub was not functioning during our stay. While the room was spacious & clean it was lacking electrical outlets (we had to unplug lamps to charge our cell phones & lap top). Not worth the money compared to other hotels close to Sesame.
September 29, 2013
Rated 3 out of 5 by Dave000001 Concerns with this visit
Several items were sub par -
1 - Large stains on the room carpet and carpet throughout the hotel needed to be vacuumed.
2 - TV only worked on about half the channels
3 - No kleenexs in the bathroom, no bathroom floor mat the first night.
Expect more than this from a Sheraton.
September 26, 2013
Rated 4 out of 5 by nybg Helped Me When I was Sick
I've stayed at this hotel before and had a good experience. Unfortunately, this time I was sick. The staff, especially Kelly with Room Service and Alicia at Front Desk got me food when kitchen was closed, included foods that would be helpful that i hadn't thought of and weren't on menu. Thank you!
September 26, 2013
Rated 4 out of 5 by gloworm88 Best Staff
We have stayed in many hotels and resorts over the years. This was our first trip with children and our first time at this Sheraton. I was surprised not so much by the hotel itself but by the staff. We have never encountered everyone from the shuttle driver, Sue to the waitstaff during breakfast to Bill at the front desk going beyond to help us out and happy to do so. I recommend this hotel to any family traveling especially while staying for Sesame. The food is great, the rooms are clean and comfy and location is perfect.
September 22, 2013
Rated 5 out of 5 by Cglass7 Great experience
I only stayed one night but had a wonderful experience. Very knowledgeable and friendly staff. Enjoyed the morning breakfast too!
September 20, 2013
Rated 2 out of 5 Surprisingly let down this time
My family and I stay at this hotel often and have always been pleased. This time the pool wasn't working right and had no heating which was a big disappointment for my son. On Saturday night only one of the three elevators were working and we had to wait for over ten minutes to get to our room. I'm an insomniac, so I watch a lot of television overnight. All night long the channel kept blinking out saying that a signal was lost. Odd, that never happened before. As usual, though, the desk staff was great and very friendly, but the reason I didn't give five stars was because some gentleman in a suit bumped into my wife and gave her a snippy comment as he walked on. In the past I've always been happy with this hotel. This time, I was surprisingly let down. Will I come back? Maybe, maybe not.
September 16, 2013
Rated 2 out of 5 by steve2150 This hotel needs to get better
1) upon arrival - i placed some cold drinks in my refrigerator. To my surprise, the food from the prior guest was still in the refrigerator. Soda and fruit and dips.
2) lamps and clock were unplugged from prior guest. had to move furniture to plug in the digital clock.
3) the A/C in the room was nice and cold and LOUD. There was a rattle that i just couldn't stop.
4) i sat in the lounge for a beer and dinner on Monday night. There was an A/C unit in the ceiling directly above the chair where i was sitting that made enough noise to actually drown out the sound of the television.
September 11, 2013
Rated 1 out of 5 by Dlb49er Awful
My room had urine on the toilet seat upon check in and the carpet was soaked due to a leaky AC unit. One of 3 elevators broken so it took forever to go any where. Tried to email management but email address on website does not work. Avoid this hotel.
September 3, 2013
Rated 4 out of 5 by gpn4fun Inconvenience
This particular hotel visit was for our friend's wedding. The hotel experienced a breakdown of one of their 2 elevators. We all understand problems/issues happen, that's life. What we found unacceptable for a Sheraton was that no compensation was offered for our inconvenience; we missed the shuttle to the reception because we were stuck on our floor waiting for an elevator. We felt the least the hotel should have done was to offer a "free drink" at their lounge; the most they could have done was offer a "discounted" breakfast. All they kept saying was they were sorry.
September 3, 2013
Rated 4 out of 5 by Relax123 Good but issues
2 of the 3 elevators were not working during our 2 night stay with 2 small children. We were staying on the 12th floor. We waited for at least 10 minutes when leaving or going back to the room. After one 25 minute wait for the elevator, we found out that housekeeping was keeping the only working elevator on the floor they were cleaning. Other than the elevators, it was a nice stay.
September 3, 2013
Rated 5 out of 5 by Augie10 Sheraton Bucks hotel is a "10"
Everyone we encountered and the hotel itself is a "10"
August 30, 2013
Rated 5 out of 5 by NelsonT Great hotel and staff
Great hotel, staff and location to Sesame Place.
August 28, 2013
Rated 3 out of 5 by aprillee stuck on elevator
Well my expierence was not great. Checkin early was great switched room from one king to two double beds ..until we got to our first room..smelled like something died in the room..called front desk and quickly changed our room..that was good...the room rate was too expensive for a double bed..sat evening while riding elevator down myself two other guest and a employee..got stuck at 4th floor..doors would not open...emp attwmpted to open and tried to contact maintenance..finally elevator doors closed and we proceeded down...foor was good but pricey...room was fairly clean but for the price not worth it..upon checkout..staff member did not ask how my stay was either.
August 26, 2013
Rated 3 out of 5 by angel512 Average hotel, high price
Curtain hem was hanging out and raveled.
Mattress was very uncomfortable. Back pain after a few hours and couldn't sleep.
August 25, 2013