Rated 5 out of 5 by LS50 Everything a Fine Hotel should be!
The Sheraton Bucks County Hotel is one of my favorites, I practically live in hotels (over 200 nights a year) in the mid-Atlantic area, and the staff and room comfort are phenomenal. I highly recommend this location to anyone going to the Northeast Philly Area. Additionally, the food—especially the New York strip steak, is one of the best that I have ever had, I had three in my four night stay. Furthermore, it is a pet-friendly hotel.
July 25, 2014
Rated 2 out of 5 by Nickole Not sure what went wrong
This is not our first stay at a Sheraton so I'm not really sure why things were so wrong with this hotel. I'll first start with the room. Right after checking in we noticed rust in the bath tub around the drain and a fair amount of it. The tiles above the tub looked like they had water damage. The telephone in room didn't work no matter what we tried, and the most disgusting thing of all was one mattress had the biggest urine stain on it I've ever seen. That bed should have been replaced. The other bed is so worn that you could feel every single spring in it. When I spoke with the front desk their resolution was move to a smaller room with smaller beds or move to a new hotel in the middle of the night 13 hours from home. Obviously neither option was going to work for my family so we used our own sleeping bag to make a mattress cover and just threw it away after our stay and lived with the rest of our trip. The parking garage to hotel had a few stair cases and no ramp to use for wheel chair or stroller both made travel in and out of the hotel harder than its ever been at a Sheraton. I'll never stay at this location again unless major improvements are made. I have multiple photographs and video's I took for my blog of our entire trip.
July 26, 2014
Rated 3 out of 5 by Elmo2014 Pros and Cons aplenty
Pros: Location, location, location! It's so close to Sesame Place, we could see the park from our window.
There is transportation from hotel to Sesame Place.
The staff is fantastic. They were all very friendly, very accomodating.
Cons: The carpet in the room was stained and gross. It was a 2 star room.
The furniture was old and in need of refinishing.
The pool smelled bad and was cloudy. I saw some test kits for water quality on the table so I'm assuming they used them but it did not smell that way. And we were there first thing in the morning.
July 20, 2014
Rated 2 out of 5 by Marty1492 Not worth it.
This is a tired hotel that is overpiced and under delivers. There is inadequate parking in front of the hotel. I was forced to park in the back of the hotel in a un-lit garage area near dumpsters and walk around the hotel to the front entrance. When I arrived at 8pm my room was not ready and I had to wait 30 minutes for my room. Lastly, I had a meal at the bar. The bar itself was sticky and disgusting. I used my napkin as a cover so I would need to rest my arms on the bar - YUCK! After that, I was so concerned that I actually checked my bed for bedbugs before I got into bed. Thankfully, it was clean.
July 17, 2014
Rated 4 out of 5 by Cris212 Great hotel
This hotel has great customer service. When I arrived, my room was not ready, but the front staff was willing to upgrade my accommodations if a room there was ready. Unfortunately, there was not room, but while talking to a team member, our original room request became available, and we were helped right away.
July 23, 2014
Rated 1 out of 5 by mog14 wedding guest 07/12/14
This hotel leaves much to be desired. As a wedding guest on the above date, our reservations were not entered at all for our first nite, Thurs, 07/10/14. We end edup having to change rooms during our stay in order to be near family and friends also attending the wedding. Everyone at the front desk seemed to be confused about everything. I left my phone charger in the first room, and the man at the desk seemed very annoyed about having to go get it. A few of the blocked rooms were actually given away to guests not there for the wedding, causing the reserved guests to stay at a hotel across the street. My daughter paid her bill in full upon checkout only to find out the next day that she had been charged twice. There is absolutely no excuse for this. The rooms are small, dingey, and smelled of pets and stale smoke. Our coffee maker did not work properly. The food was expensive and many guests complained about it. They should have been offered some sort of continental breakfast at least. I would never stay at another Sheraton. Guests paying overpriced charges for these rooms deserve better.
July 21, 2014
Rated 3 out of 5 by DannyBoy4 Not oranized, but staff super responsive
Was checked into a room at approximately 10:00 PM, The room had NOT been cleaned, Bed was undone, toiletries were used, urine in the toilet. Had to accept a handicapped room. I had requested a connecting room when I made the reservations weeks before, did not get that. I had also called earlier in the day to notify that we would be a late check-in, but this did not help. On check out I asked for a copy of my bill, said they would e-mail it, still not received. Sheraton has ALWAYS been great, but this was not a good experience. Was promissed courtesy points for our inconvenience, but it was not on my account on check out, so I do not know the status is of that. Would appreciate a good faith follow-up on this and would be willing to speak with a customer service representative. As I indicated earlier, the staff was professional, curtious, and responsive, but there appears to be a breakdown in basic communication. Than You, Bill Bernstein
July 20, 2014
Rated 5 out of 5 by fred3 The hotel was very accomandating
The staff were exceptional in their ability to help and ensure a good quality stay.
July 21, 2014