Rated 3.7 out of 5 by 259
Rated 2 out of 5 by MaryKate23 Needs Improvement
Stayed overnight fora local wedding. Only one elevator of three was working. They ran out of rooms for reserved guests because they hadn't cleaned all their rooms by 5pm. Room is beat up, rug was filthy. Needs to be upgraded.
June 30, 2014
Rated 5 out of 5 by babyakuma none
everything is good, friendly staff
July 6, 2014
Rated 1 out of 5 by chespi7roto8 good location
poor service/ bad smell on the carpets.
July 6, 2014
Rated 5 out of 5 by mom2kids A Great Time Again!
This was a our 2nd time staying here this year and it was better than our first. The staff is really nice and friendly and went out of their way to make our stay enjoyable from the front desk to the shuttle service driver to Sesame Place.
June 23, 2014
Rated 2 out of 5 by Dbon Wedding group
We booked 37 rooms for my daughter's wedding. Staff was friendly and great during the planning. The hotel itself not so great. We all arrived at around 5:00 tight turnaround to get on a shuttle to the reception. Wow what a terrible experience slow front desk and then 2 of the 3 elevators not working 20 minutes to get upstairs and then another 15 to get back down. I had also scheduled gift bags to be given out and watched the clerk not give out 2 of them to my guests! Not pleased with that.
July 1, 2014
Rated 1 out of 5 by DKMN Hotel is very dated
We stayed from 6/17-6/20/2014 because the location was across the road from Sesame Place and we took our 2.5 year old son. We were on 12th. Floor a Starwood preferred guest floor. The bathroom had a drop ceiling tile above the shower covered in black mold. The inside of the closet had peeling wallpaper with black mold growing on sheet rock. On 6/19 around 330ish the elevators broke down. Management brought out free soda and cookies (kudos for that). When we checked out in the morning only one elevator worked and you waited forever. The hotel is very dated and is need of renovation. My wife took photos of mold.
June 26, 2014
Rated 2 out of 5 by EFRO Needs improvement
I must say the condition of the hotel is bad. The A/C can barely keep the room cold, there are not adequate or enough power outlets, not good lighting, the carpets are dirty and stained, the room and the whole floor had a rotten smell of water damage, my sink was cracked and I was told I got upgraded to a preferred room! On the good side, wifi worked well. Not a good experience and not what I expect from the Sheraton brand
July 2, 2014
Rated 5 out of 5 by Evanscottw Great for visit to Sesame Place
We have stayed here severaal times for trips to Sesame Place. Hotel is very well run and convenient to the park. Staff is very responsive and great with all of the issues that come with traveling with small kids.
July 2, 2014