Rated 3 out of 5 by Elmo2014 Pros and Cons aplenty
Pros: Location, location, location! It's so close to Sesame Place, we could see the park from our window.
There is transportation from hotel to Sesame Place.
The staff is fantastic. They were all very friendly, very accomodating.
Cons: The carpet in the room was stained and gross. It was a 2 star room.
The furniture was old and in need of refinishing.
The pool smelled bad and was cloudy. I saw some test kits for water quality on the table so I'm assuming they used them but it did not smell that way. And we were there first thing in the morning.
July 20, 2014
Rated 2 out of 5 by Marty1492 Not worth it.
This is a tired hotel that is overpiced and under delivers. There is inadequate parking in front of the hotel. I was forced to park in the back of the hotel in a un-lit garage area near dumpsters and walk around the hotel to the front entrance. When I arrived at 8pm my room was not ready and I had to wait 30 minutes for my room. Lastly, I had a meal at the bar. The bar itself was sticky and disgusting. I used my napkin as a cover so I would need to rest my arms on the bar - YUCK! After that, I was so concerned that I actually checked my bed for bedbugs before I got into bed. Thankfully, it was clean.
July 17, 2014
Rated 1 out of 5 by mog14 wedding guest 07/12/14
This hotel leaves much to be desired. As a wedding guest on the above date, our reservations were not entered at all for our first nite, Thurs, 07/10/14. We end edup having to change rooms during our stay in order to be near family and friends also attending the wedding. Everyone at the front desk seemed to be confused about everything. I left my phone charger in the first room, and the man at the desk seemed very annoyed about having to go get it. A few of the blocked rooms were actually given away to guests not there for the wedding, causing the reserved guests to stay at a hotel across the street. My daughter paid her bill in full upon checkout only to find out the next day that she had been charged twice. There is absolutely no excuse for this. The rooms are small, dingey, and smelled of pets and stale smoke. Our coffee maker did not work properly. The food was expensive and many guests complained about it. They should have been offered some sort of continental breakfast at least. I would never stay at another Sheraton. Guests paying overpriced charges for these rooms deserve better.
July 21, 2014
Rated 3 out of 5 by DannyBoy4 Not oranized, but staff super responsive
Was checked into a room at approximately 10:00 PM, The room had NOT been cleaned, Bed was undone, toiletries were used, urine in the toilet. Had to accept a handicapped room. I had requested a connecting room when I made the reservations weeks before, did not get that. I had also called earlier in the day to notify that we would be a late check-in, but this did not help. On check out I asked for a copy of my bill, said they would e-mail it, still not received. Sheraton has ALWAYS been great, but this was not a good experience. Was promissed courtesy points for our inconvenience, but it was not on my account on check out, so I do not know the status is of that. Would appreciate a good faith follow-up on this and would be willing to speak with a customer service representative. As I indicated earlier, the staff was professional, curtious, and responsive, but there appears to be a breakdown in basic communication. Than You, Bill Bernstein
July 20, 2014
Rated 5 out of 5 by fred3 The hotel was very accomandating
The staff were exceptional in their ability to help and ensure a good quality stay.
July 21, 2014
Rated 2 out of 5 by EStone Room smelled musty
The hotel location is convenient. The staff was nice and prompt, but room had a musty smell that was noticeable the moment you walk into in. The carpet was worn and frankly interior of the room felt tired. However the worse part of the experience was that the shower tub did not drain well, nothing like standing in 3 inches of dirty shower water.
July 19, 2014
Rated 3 out of 5 by langhorne disappointed
good location for our business appointments, but hotel seemed dated, dirty,. Our room had 'lumpy' mattress, ants in bathroom, flying ants(?) in room.
But hotel staff, Michael and Stephanie were extremely helpful and accommodating.
July 19, 2014
Rated 2 out of 5 by gingru Seen better days
I was truly shocked to see t he rundown condition of this hotel. The bedding was yellowed from age and had same gross permanent stains and the carpet in the rooms was even worse. The first room we were in developed a really big leak that could not be fixed and we were moved to a smaller room where the bathroom door had a lot of damage (looked like someone had locked a dog in and it tried to scratch it's way out). All of the hotel staff were very friendly and helpful - real Sheraton professionals who deserve a better property. This place is way overdue for renovation and is booked solid because of Sesame Place proximity only. All guests, and especially loyalty program guests, deserve a cleaner room.
July 13, 2014