Rated 3 out of 5 by Bigmaxcat Good Hotel for the value. Awesome Front desk staff, Disappointed in Club Lounge
I have stayed at many SPG properties. This property is worth it based on the cost. My biggest disappointment was the club lounge. It appeared that the staff did not care about taking care of this lounge. On a Thurs. Nt, didn't have any food until 30 mins after it was suppose to and I had to call. When food did arrive, you had to eat the salad with a spoon. No one there to talk to ask for proper utensils. In morning two employees at lounge. When I asked for bottle water at the club they said there wasn't any told me to go downstairs to front desk.
November 10, 2014
Rated 4 out of 5 by tone61 Convention
I attend an annual convention for the 15 year in a row. The upgrades to the hotel were clear and made the stay more enjoyable. The Convention facilities are just right for our group. The staff was helpful. We all like the guy who comes and takes our luncheon orders.
November 10, 2014
Rated 4 out of 5 by Ptrhik Great location and good service
The stay at this Sheraton was enjoyable. The rooms had plenty of space and the beds comfortable. The staff were really great and attentive to my stay. The hotel restaurant was a little pricey for the quality of food, especially breakfast, but they did present us with a voucher for Saturday morning and I appreciated that since it was cold, rainy and high winds. Well worth the stay and I would recommend staying here, especially if your flying into Trenton.
November 3, 2014
Rated 5 out of 5 by jgins40238 Another great stay
My family and i always use this hotel when we go to sesame place. The convenience factor is great and the hotel is perfect. If there is ever anything i need the staff is right on it.
October 27, 2014
Rated 2 out of 5 by VisitingBucksCo Spend your hotel bucks at another Bucks County property
The hotel was at capacity when we were there.
Of the three elevators, one is SERVICE personnel only (as marked on the first floor) and one was out of service for most of the weekend. The other elevator didn't always stop at the floor you pressed. We were on the 15th floor, so using the stairs was not do-able.
The facility had a number of youth soccer teams staying over. The kids roamed the halls until late at night, making noise and leaving food stuffs all over the place. Any curfew or rules put in place for these kids were not enforced.
Lastly, the room was functional, but tired looking. The furnishings were old and not in the best of condition. The sofa needed a cleaning; I did not even want to sit on it.
We had access to the Club lounge. The staff was friendly and helpful. But the room did not have enough seating and the tables were dirty (we had to ask staff to clean them) and sticky. Also a very tired looking room.
As a result, we will not retun to this hotel. As convenient as it might be (we have family in the area) we will go elsewhere. I am a long-standing SPG member and this is the first time I have felt so strongly about a property.
October 20, 2014
Rated 5 out of 5 by Ricci233 Great Manager's Reception
Room was very clean - staff were very accommodating. The manager reception was an unexpected treat and the fact that the fitness room was open 24hours was a nice feature.
September 19, 2014
Rated 2 out of 5 by Larenzo Attention Needed
Elevators were not running well (stopped a every floor) ; one was not operating; waited up to 10 minutes and there appeared to be no response by management to repair
October 13, 2014
Rated 5 out of 5 by LADYDI3 WEEKEND AWAY
PICKED THIS HOTEL BECAUSE IT WAS CLOSE TO PEDDLARS VILLAGE, WHERE WE WERE HEADED. THE STAFF WERE VERY COURTEOUS AND EXCEPT FOR A FRONT DESK PERSON, WHO WAS IN TRAINING, WE GOT THE DIRECTIONS THERE, IN REVERSE.ANOTHER PERSON FIXED THAT.
September 9, 2014