Rated 5 out of 5 by LADYDI3 WEEKEND AWAY
PICKED THIS HOTEL BECAUSE IT WAS CLOSE TO PEDDLARS VILLAGE, WHERE WE WERE HEADED. THE STAFF WERE VERY COURTEOUS AND EXCEPT FOR A FRONT DESK PERSON, WHO WAS IN TRAINING, WE GOT THE DIRECTIONS THERE, IN REVERSE.ANOTHER PERSON FIXED THAT.
September 9, 2014
Rated 4 out of 5 by KneeB Aim to please
Our initial room had just had the carpet shampooed. The floor was still wet and smelled. The front desk worked very hard , with a full hotel, to find us a room with a king bed on the Club Floor. The response from Deja, the front desk staff, we are here to make you happy, whatever it takes. All staff were extremely helpful. My husband was having surgery the next morning. This is our third stay here, always pleased.
September 12, 2014
Rated 4 out of 5 by Medtred Manager's position
In today's world, Customer Care has come to the point of lacking any respect or basic civility. In turn, these "Representatives" hold no accountability for their actions, for treating a customer unfairly or poorly. They will never learn from their mistakes because they keep repeating them. Moreover, they could care less how they represent the business that employs them, painting a very ugly picture that the business doesn't care about it's customer. Just another number or apologies made that hold no validity. Then when you feel that you are unable to deal with this person, you ask for the manager. Now a days, when the manager steps in, you will receive one or the other. It's now a 50/50 shot. A good manager who steps up to the plate and who personally takes accountability for what happened or one who makes the situation worse with excuses. Customers at this point are not frustrated or inconvenienced. They are angry and upset, with good reason. Customer concerns should never be trivialized but they are. Thank the Lord for Scott Hagen however. At a most recent stay at this Sheraton, my husband and I encountered customer service that was questionable due to a simple request. This request snowballed into something much bigger when the manager involved himself. I did not have to request one. Scott Hagen stepped up to the plate and really worked with us to make our stay even better. He went out of his way to make us feel valued. Mr. Hagen meant what he said and said what he meant. We did not get the run around like we had in the past. And when we checked out, Mr. Hagen was there and I really appreciated that. And because Mr. Hagen stepped in, we will be coming back. No complaints! Also a BIG THANK YOU for the fruit basket. It was delicious!
September 14, 2014
Rated 5 out of 5 by joelb23 Friendly and family oriented property
This property is family oriented and all staff are very friendly and accomodating , they are so nice specially to the kids , my kids love this property.
August 25, 2014
Rated 5 out of 5 by DianeMD Very friendly staff and great hotel
We were there for a funeral, and the staff was exceptional! Special "Shout out" to Bill Tosti who checked us in, and recommended a fantastic restaurant by funeral home "Caesars". He even printed out directions for us!!! We will definitely stay again....especially since you are "Pet Friendly". Yeah Sheraton.......Diane Sparta TN
August 23, 2014
Rated 5 out of 5 by EQT22 Friendly staff
I was def impressed with how kid friendly the place was - uptated nicely too! Breakfast was also great on both mornings with great options even for our 16 month old son. Great location, we went to sesame for the day and then relaxed at the hotel pool afterwards. I already recommened to a friend that is all booked for next week with his family! I too may consider visiting one more time before the summer ends, definitely looking forward to planning for next summer as well.
August 19, 2014
Rated 4 out of 5 by TN87 Disappointed in SPG
We were very saddened by our booking experience . After going online to the hotel's website l found a price of $169.00/night which was a fair price but after l was asked for my SPG # the same room jumped to $209.00/night...why? I then called the hotel directly and after giving them my SPG# the price quoted, again for the same room, was now $239.00...why? I was finally given the lowest price quoted on-line but what happened to the "PREFERRED GUEST" After booking the room l called SPG customer service and was told they would make a note of the problem, never really receiving an explanation or an apology. We wanted to make you aware of our treatment and hopefully in the future other SPG members will not be treated in this manner.
August 31, 2014
Rated 3 out of 5 by jk3play Disapointed compared to previous stays
We have stayed here before and had a great experience. This time was different. We arrived to check in after 6pm and our room was not ready. After little time the desk person was able to find a room that was ready. It still needed towels. We did not get any towels till 9pm and that was after reminding them that we still did not have them. We hope the next time we stay we hope back the quality that it usually is. The elevators were not functioning well and made for very long waits. At least we were only on the 4th floor and could use the stairs.
August 27, 2014