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Rated 3.7 out of 5 by 300 reviewers.
Rated 3 out of 5 Very dirty with broken items Family of 6 with 4 children under 4 stayed 2 nights. Carpets were BLACK!! After 1 hour in room, soles of all our feet and the knees and legs of our crawling infant were BLACK! Telephone didn't work in 1 of our rooms, couldn't adjust A/C in our other room. Staff very nice, but dirty, un kept rooms. August 20, 2014
Rated 1 out of 5 by Unprepared.... Let me start by saying the attendants at the front desk where great, but after I left the front desk everything went down hill. Every year I take my family to Sesame Place and we stay at hotels that are much further away. This year we decided to stay closer, but what a mistake! Check in was at 3:00pm but my family and I arrived a little after 6:00pm. After check in, we waited 15 to 20 minutes with bags in tow and cranky children for the elevator along with a line of people ahead and behind us. As i said previously the staff at the front desk were great and they told me there were no towels in the room that they will send them right up. We get to the room and found that there were no towels, no pillow cases, missing pillows, and missing duvet for one of the beds. also all the drawers were found pulled out and closet doors open. So we secured our belongings and headed to the pool with hopes that by the time we return to the room all would be as it should. All hopes were dashed upon returning to the room. We ran into a hotel staff member in the hallway and we explained to him the condition the room was in. After he came to look at the room he said and i quote "This room should have never been given to us in this condition because its not ready." He came back with all the supplies the room needed as quickly as he could. I regret not asking his name because he was very helpful. After a shower we noticed two of the towels had what appeared to be old blood stains, and had to alert staff again. To make matters worse there was another family we met staying at the hotel and they paid less than half the price we paid for a night. that really made my wife and I angry with our stay. In my opinion the staff at the hotel are very nice and courteous, just very very understaffed for the amount off visitors that attended that weekend. August 18, 2014
Rated 5 out of 5 by SHAKY START BUT GREAT PLACE HAD TO WAIT OVER AN HOUR IN LOBBY FOR ROOM TO GET DONE AND I HAD PAID THE EXTRA MONEY FOR THE UPGRADED CLUB FLOOR...BUT THEY TOOK CARE OF THAT AND THE REST OF THE STAY WAS PERFECT! August 16, 2014
Rated 3 out of 5 by Great People - Lumpy Pillows This hotel is SO close to being great. The elevators are incredibly slow and the pillows (all four of them) were lumpy. The products in the shower could have been a little nicer. Overall everything worked well and the staff was fantastic, but I didn't sleep well with lumpy pillows. August 14, 2014
Rated 3 out of 5 by Great stay This hotel was a nice place to stay. The staff were very helpful and attentive to my families needs. The hotel is so close to Sesame place and the shuttle bus takes you there in minutes. I would definitely would want to stay there again. August 14, 2014
Rated 4 out of 5 by Close to sesame place The hotel offered free breakfast and was right across from sesame place. It also has a free shuttle. August 13, 2014
Rated 5 out of 5 by Front Desk Staff is Terrific The staff at the front desk did a great job when we had questions. However, we chose to participate in the "Green" program and only had our room cleaned 2 of the 7 nights we were there. We were disappointed that the shampoo and toilet paper were not replenished the first day we had the room cleaned (3 days into the stay). We were gone most of the day, so it wasn't a huge problem, but if it had been raining where we needed to stay in the hotel room for the day, it would have become a problem. August 8, 2014
Rated 1 out of 5 by Sheraton that needs an overhaul I am a Platinum member and stay in at least 1-2 Starwood properties a week. This one I will stay away from. The room I had smelled of mildew, the AC rattled all night long and the lounge food for breakfast was VERY poor. Strawberries looked like they had been sitting out for more than a week, no coffee, machine for late's etc was broken and the gal working the lounge stayed in the kitchen area on her phone not saying or updating anything the entire time. I am surprised the hotel can stay in business but I blame management for this one. Only 1 elevator was working. I typically never take the time to write a review, but this Sheraton fell down on so many levels that I wanted to provide feedback. Horrible hotel representing the Starwood family. August 7, 2014
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