Rated 2 out of 5 by unhappy929 staff lies
I booked for a work conference the lady recommended a tower room so I agreed. When I arrived to check in they stated they had no tower rooms available but had a room on the ground floor. I was also traveling with my 6 month old and had a stroller and extra items I asked if I it was easy access and was there good light being on the ground floor she stated yes. She lied twice actually three times. When I came back to the lobby 10 minutes later I heard another conference attendy told no tower room however this customer stated she wanted the room she booked which was a tower room and Wow the lady who told me there wasn't any found one just like that! The room at ground level was dark one window in the corner felt like a dungen, so another lie. Oh and it wasn't easily accessible I could not access the room through main elevators has to walk to other side of floor n use special elevator covering floor 1-3. Liars!!!!!!!!!
October 3, 2012
Rated 4 out of 5 by hopeful13 Parking was a nightmare
I was attending a conference. There was no parking within 5 blocks of the hotel. First call to hotel went totally unanswered. When someone did answer, he was totally unconcerned about my problem and told me I would have to figure it out. The hotel seemed unprepared for the large crowd and seemed to have made no plan to accommodate what they surely knew was coming.
December 10, 2012
Rated 3 out of 5 by WorkerBee Not what I expected
I was disappointed when I arrived in my room only to find very obvious crumbs on the carpet (mostly in frond of the television) and a sticky substance spilled on the phone and the surface of the lamp stand next to the couch. Long story short it was not cleaned until the next day and even then, there were still crumbs and sticky under the phone. Disappointing!
April 6, 2013
Rated 5 out of 5 by Toddc Great Service
Amazing service, stayed multiple days on several occasions attending nada academy. the staff was amazing. the 3 bartenders from A small country in Africa were amazing. Their smiles are amazing. they are my reasons to keep coming to the hotel. Keep up the good work, and i will have to come back in a year just to visit them.
July 25, 2013
Rated 4 out of 5 by Genghis Super Place & Great Local
Really enjoy the Premiere every time we go. Nice lobby, friendly staff, and top notch rooms. Regardless of how we register they always seem to upgrade us to a tower room as an SPG member, works for us. However, we don't like the new trend of fees that do nothing but raise the price of our stay without adding anything for the cost. Case in point, this location now has a $6 per "night" parking fee for guests, yet no added security, lighting, or improvements...it's just more money to stay there, added to the room cost. However, note that anyone coming there during the day pays nothing for parking. How about that, if you are a "guest" you pay but if you just come for a drink it's on the house for parking, NOT COOL or fair. This trend of adding on "little" fees needs to stop now. Also, why is Sheraton the only hotel not offering free internet service? There basic $9.95 for 24 hours can get most an ISP for a month, or very close to it.
September 6, 2012
Rated 3 out of 5 by Rick2013 Lacks
Early check in was nice. The room in the tower in the corner was also very nice with a nice firm bed. However, no help to carry luggage was offered, the maid kept her cart in front of the door or across the hallway making it difficult to get by and the late check out was policy was terrible.
August 12, 2013
Rated 2 out of 5 by Jenn873 Not suited for conferences
I attended a large conference at this hotel and was disappointed with the experience. I do not feel the hotel was prepared for such a large crowd, it showed in the numbers of staff available as well as their attitude. The hotel manager was very professional and friendly, but the rest of the staff seemed to be "bothered" at helping guests.
December 12, 2012
Rated 3 out of 5 by Carol50 Better focus on demand
While I had an enjoyable stay at this Sheraton, there were problems with shuttle services. Either the vans were filled to capacity or too small, especially during the evening and dinnertime. We found ourselves hunting someone down to provide another shuttle. It would be helpful if the shuttle ran more frequently during busy times.
August 8, 2012
Rated 2 out of 5 by JRinCA Shuttle drivers untrained and insensitive
Shuttle driver told us 5-10 minutes to pick us up at a restaurant <1 mile from hotel. Arrived in 30 minutes. Forced us to make a stop so that one guest could exit the shuttle and then made the rest of us wait while she shopped at a 7-11 and then got back in the shuttle for us to return to the hotel. This was at 930pm.
February 1, 2013
Rated 3 out of 5 by laxmom5 Confusing layout- need directions to room
During check in I was told that our room type was not available(stress), and then another employee found one.(thank you) Also could not find my SPG. Then he did. Gave me one room key for two adults, with no directions to get there. Got on the wrong elevator, rode it because it was too late to get out when someone else got in at the last moment. Stress. Finally got out found our room and the key did not work .Stress. Went back to the lobby had to wait a while to get a person. This person asked if I would like two keys, "yes, please". These worked. Whew. Got in the room to find no remote control, no soap, no shampoo. Called guest services and a nice lady brought a remote, two loofahs, and shower gel.(thank you) Wanted to take the shuttle but was told that it would be another half hour until it ran again. Sigh(disappointment). So we drove to dinner in a strange town with bad traffic. More stress. Got back, went to the pool. Too warm.Yuck(more disappointment). Hot tub was the same temperature. Huh????
July 1, 2013
Rated 5 out of 5 by Gary1927 A "must stay" experience.
If you are looking for a comfortable, relaxed, but first quality stay, this is the place. Located a few minutes from Washington, I found my experience fantastic. I will definitely be back again, except this time, I will bring my wife to enjoy the many amenities the hotel has to offer.
July 2, 2013
Rated 5 out of 5 by Bricks A Great Place to Stay
This recently renovated hotel is a wise choice for anyone staying in the D.C. area. Cleanliness is evident everywhere and the staff is attentive and friendly. Their is some road work going on nearby which makes getting in and out tricky, but I would not fault the hotel for this. Overall it was a great stay.
October 20, 2012
Rated 2 out of 5 by PDiddy52 Dirty and Small Room
We had food left from previous guests in our room refridgerator and then it stayed there all week for us. There were things left in the drawers and under the night stand from previous guests. The room was overpriced for the size and lack of clenliness. Overall a very bad deal!
July 2, 2013
Rated 2 out of 5 by JoeTraveler Noisy with poor/no resolution
I was initially checked into a room on a Club level, (I thought), next to a room with a barking dog.
When I advised the front desk personnel, I was moved to a non-club level room. The next two nights my room was surrounded by rooms with a large group of very noisy teenagers at night (until after 10pm) and early in the mornings, (as early as 5.30am).
When I pay the kind of money for rent your property prices the rooms at, (particularly when I travel for business), it's reasonable to expect a quiet room. It's also reasonable to inconvenience the source of the problem, not to further inconvenience the business traveler.
I've been traveling to the northern VA area for a few years, and will likely be doing the same through all of 2012, (and likely into 2013). Experiences like this one drive me to competitive SPG properties, and further drive me to non-SPG properties where I don't have these experiences.
I'm hopeful my comments make something better for traveler and service provder alike.
May 27, 2012
Rated 5 out of 5 by MaryJeanne73 Perfect stay!
This hotel more than lived up to the usual Sheraton high standards which we have come to expect.. The Staff was exceptional.
The In- room meals were delicious and served very professionally. We will definitely return to The Sheraton Premier at Tyson Corners again. It was truly a perfect stay.
December 30, 2012
Rated 5 out of 5 by EDTX Hotel has friendly staff
I stayed at your hotel for a week and was
pleasantly pleased with the friendliness of Tiffany at the front desk. She always greeted with a smile. Tiffany was very helpful and always friendly making my stay
enjoyable.You have a nice hotel, very clean
rooms and exceptional employees. Thank you.
October 22, 2012
Rated 5 out of 5 by Ziad Staff needs to be more hospitable
Everything was as expected. Except one of the front desk employees. She charged us parking fee because we had to park in the garage underneath the hotel due to an event there where we couldnt find a parking. She assured me she will void it. And she didnt.
July 7, 2013
Rated 2 out of 5 by SorrySPGMember Disappointed
I chose a Sheraton for the expected experience. The only good thing I can say is that the bed was comfortable.
The shower had mold; The towels were scratchy and thin; The water temperature wildly fluctuated; The shower head is not attached to the wall and kept pulsating like it was going to come loose; Placing a business traveler in a section with families/small children is never a good idea; As a SPG member, I expected amenities such as a bathrobe; The AC was inconsistent and I ended up shutting it off so not to freeze; There was no regular coffee; I was told for SPG members, parking is free - It's an open parking lot in which anyone can park; The gift shop is posted open until 10:00, but closes at 8:00 with no warning; Most hotels, with the exception of Starwood, now recognize the need for a tapas type menu-Not everyone wants a large meal, but there is little choice since the staff cannot provide an alternative such as a list of local eateries. I could continue, but anyone reading this will get the picture. Disappointing!
June 22, 2013
Rated 1 out of 5 by asn123 hotel staff not clear on meaning of "adjoining"
I asked for an adjoining room b/c I was traveling with a handicapped person and I needed to be aware if he fell or needed help. The staff put me in a room across the hall and, when I complained, told me that across the hall is "adjoining."
Restaurant service at breakfast terrible.
May 24, 2012
Rated 5 out of 5 by Evangelist Hotel of EXCELLENCE
The accommodations I received went beyond my expectations from my arrival until my departure.
September 8, 2013
Rated 5 out of 5 by Bunny06 Lovely hotel with great view and comfortable rooms
Wonderful service, extremely convemient location, quiet room, great amenities and impressive lobby. The bed -- mattress, pillows and linens -- very comfortable. Also pleased that the Sheraton Premiere is pet friendly as our dog always travels with us.
June 25, 2013
Rated 3 out of 5 Average
Need a microwave and fridge in the rooms. Also, easy to hear loud noises from the outside. WiFi should be free with the rate we're paying. Liked the $5 voucher for not having room service. Furniture, bed and bathrooms were very nice quality. Fitness center was very nice too.
October 15, 2012
Rated 3 out of 5 by majmf1 Great Desk staff
Tiffany at the front desk is the star of this hotel or any other hotel where I have stayed. She goes above and beyond to make you feel valued. Her friendly attitude was the first impression that I got of the hotel and the last impression when I departed. She is a true gem.
November 21, 2012
Rated 1 out of 5 by Cash Odors in Multiple Rooms
First room checked into smelled heavily of smoke. Checked into second room and again, a heavy odor of room deodorizer and smoke mainly in the bathroom. Next day checked into third room, the odor issue was corrected; however there was minimal hot water from 2am-9am.
April 22, 2013
Rated 5 out of 5 by vkf54 Very Comfortable room
Comfortable bed and furniture. Good work space with easy access plugs for computer and chargers.
I could easily hear the people in the room next to me but fortunately they only stayed one night and the other nights the room was vacant.
July 2, 2013
Rated 4 out of 5 by bman12 Completly Remodeled
The room was very nice but one small complaint..............The lighting in the bathroom area is terrible! It is barely adequate at best and needs to be improved. The room itself was very nice and clean. The bed was comfortable and the noise level was very quiet.
December 20, 2012
Rated 3 out of 5 Wireless
There need to be free wireless internet in the rooms. I finally bought the wireless on the last day and it was so slow and hardly worked.
The gym was really nice!
August 16, 2013
Rated 4 out of 5 by uk2usa Great home away from home
Stayed one night for a wedding. Bar was great and spacious. Breakfast was good, but rather pricey. Pool was nice & warm. Room was very clean and had everything you needed. Only bad thing was that it was slightly dim in the room. Needs more light. Bed was comfy.
September 12, 2012
Rated 3 out of 5 by Marie001 To much construction in and around hotel during time of our stay
3:00 p.m. check in was not meet. My room was not ready at 3:00 p.m.. Had to keep checking at from desk and wait in lobby 2 to 3 hours before room got ready. Carpet had stains, bed skirt had stains, AC blowing warm air. Saw too many animals in hotel. What else?
July 10, 2012
Rated 3 out of 5 by ChicagoBulls Its a mixed bag
Location, Club room and room size
Housekeeping - Either they'll wont come until called or if they come they would do a shabby job cleaning. You can see dirty towels , trash still in room immediately after the clean up.
Shuttle Service: I was pleasantly surprized to see a note on my desk from sales guy welcoming business from CapitalOne. Was told at front desk about the dedicated shuttle service to CapitalOne. First day it was perfect but then , shuttle wait time started increasing. One day I waited 1 hr before a shuttle arrived , that too 1st I was told to wait because shuttle leave only at set time ( contrary to any time shuttle) then for 30 min or so , no shuttle left the hotel and the staff never called back to apologies. Only after 10-12 calls and lot of frustration , 2 not 1 shuttle arrived within 2 mins but after 1 hr 10 mins of the first call. Other hotels around the area who also needs CapitalOne business do much better when it comes to dedicated services like shuttle etc.
Ceiling Fan, Phone charges are the basic things one can expect to get from front desk if needed, they too were missing.
August 11, 2013