Rated 4 out of 5 by DarcVader Help when I needed it.
The staff could not have been more helpful. I was stranded in Toronto overnight due to weather at home. I was enroute from Sydney AU - no coat, no gloves, no luggage. My travel agent had booked me at a different Sheraton by mistake - but the staff here cancelled that reservation and found me a room. Thanks!
February 17, 2014
Rated 5 out of 5 by sailorWayne Exception Service
The Sheraton went over the top to look after the needs of my conference and attendees. The rooms were above par, the restaurant and service were as always superb.
Rosario from the front desk made our stay. My very large group (comprising of several "Prima-Donnas") checked in at one time. She went out of her way to swifty process the group's check-in, leaving the grumpiest of my group with a smile on their face.
We will most certainly be planning our next event at the Sheraton Gateway at Toronto Airport.
May 25, 2012
Rated 5 out of 5 by Michelle242 Convenience in Terminal
Stayed for one night after flight from Charlottetown, PEI; the convenience of having the hotel in the terminal was great; the staff was very helpful; room service and the food were excellent. Will definitely stay here every time my travel calls for overnighting n Toronto
January 6, 2014
Rated 4 out of 5 by Intransit Sheraton Toronto Airport
Great staff, very helpful. Drinks at restaurant outrageously expensive but food is good
February 17, 2014
Rated 5 out of 5 by IC08 Comfortable Rooms and Excellent Staff!
I stayed at the Gateway on and off for business between November 2011 and March 2012. From the day we arrived to the day we left we were always taken care of extremely well. The front desk, housekeeping and meeting staff were all courteous, attentive and very friendly. I was also truly impressed by the conventions and sales staff that would constantly go above and beyond to meet our needs.
The rooms themselves are very nice as well. They are comfortable, quiet and well laid out. I was actually surprised how quiet the hotel was considering it is located on airport property adjacent to Terminal 3. I never noticed any airplane noise and the lobby was never too crowded.
Overall, I would never hesitate to book another meeting at the Gateway and would surely recommend it to anyone looking for meeting space and/or guest rooms at the airport.
March 23, 2012
Rated 5 out of 5 by Calgary99 Sheraton Toronto Airport - great
The Sheraton Gateway at Toronto airport is very good and very handy. I stayed there with an airline cancellation and expected a bad room. As platinum status, I got upgraded to a very nice room.
only comment that is probably airport caused (and not hotel) is the signage is not very good so you really have to watch carefully as the signs are small. the directions leads to a carpark and it is not easy to see the left turn sign to the hotel.
June 11, 2012
Rated 5 out of 5 by Glen I Love this place!!
I have stayed at this Property 5-6 times since becoming an SPG Member. Usually a stay over before a vacation, and it's always a great way to start to our Holiday. From amazing service in the Bar to great front desk service. I did have a problem with one of my stays but the Hotel Manager contacted me immediately and the problem was rectified. I currently have a reservation booked for February and I can't wait!!!
January 15, 2012
Rated 5 out of 5 by Twinrey3 meeting faclitie
great staff from banquets for whole experience
February 15, 2014
Rated 5 out of 5 by Kerry60 Excellent hotel within walking distance of Pearson airport
Excellent hotel within Pearson airport that has excellent facilities including a top notch restaurant/bar
February 14, 2014
Rated 5 out of 5 by BK2431 This hotel has good room amenities
I travel a lot and it is the 'little' things that mean a lot such as a good operating iron, ease of finding a plug-in where there is a good lighting and this room had it.
January 21, 2014
Rated 4 out of 5 by KC92 Gateway
Very convenient for airport travel
February 13, 2014
Rated 4 out of 5 by Governor Disappointed SPG Member
We have used this property in the past due to the convenient location of the hotel being attached to Terminal 3. We called and made our reservation to spend one night on January 27 2014 as Gold members of the Starwood Preferred Guest program.
On arrival we were pleasantly greeted, but were told that we would not be given the upgrade on the Club Level as they had a full house and if we wished to use the Club Lounge, we would have to pay an extra $40 plus tax. This was in addition to the 10,000 Star points that they deduct from our account. We were advised that this was a rule made by management.
When we went to the Club Lounge, we discovered a sheet of paper advising that use of the Club Lounge was complimentary for those staying on the Club Level. However, we feel very strongly that as SPG members, and irrespective of which level/floor we were housed, we should have been given the same facilities as those limited number of people staying on the Club Level. How do we know that the Club floor was sold out or not??? Or is this just one way to discriminate and extract extra dollars from "special" SPG members?? What is the point of having so called "special privileges" which are denied with flimsy excuses? Not only would I like a refund, but have this rule/excuse removed for ALL SPG members, especially at this property.
This is not reflective of the high standards set by the Starwood Group. The room was comfortable and spacious and the service was friendly.
February 13, 2014
Rated 5 out of 5 by bruce29 Great start to our vacation
Very professional service from check in to check out. Your staff in the Lobby Bar and Mahogany Grill Restaurant are outstanding, specifically the waiter from Newfoundland. We will be back again.
January 19, 2014
Rated 5 out of 5 by Rathwell38 Exceptional
Very convenient airport location and an easy walk over for your flights allowing for a little extra sleep. Great staff, clean luxurious rooms and an easy upgrade to the Club experience. We enjoyed the upgrade, the appetizers at night and the wonderful breakfast. We had three rooms for the family, our adult children enjoyed the pool and hot tub. Fun basic travel shopping and basic restaurant options (Tim's and Swiss Chalet) at the Airport also a bonus. Would definitely recommend this hotel and we will definitely be repeat customers. Would not do a park'n fly or stay anywhere else when using the Toronto Airport!
February 26, 2012
Rated 4 out of 5 by Jade22 Love the location but hate the sheets
You just can beat the location on this hotel for flying out of Toronto Pearson since you never have to go outside - a great feature if you are flying to a sunny destination.
BUT, both my spouse and noticed on our last stay that the sheets have been washed in a very chemical-based harsh detergent that makes your skin feel like you are having an allergic reaction. Both of us slept with full clothing since it was very uncomfortable.
February 7, 2014
Rated 5 out of 5 by Kitty67 Super Convenient
Very pleasant reception upon check in.
Made sure all my needs were met.
January 18, 2014
Rated 5 out of 5 by boreal Superb Service
Excellent hotel convenient for the overnight traveler by being right at the airport. Check in and out handled in a very efficient manner by the staff. They portrayed a professional manner in requesting information or in answering any enquiries as well as mentioning restaurant and bar amenities and hours. The room was very clean with all the necessities a traveller would require. It would be convenient to have free wifi available in the room. I enjoyed the morning paper as I am an avid reader of the daily news. All in all a great experience. Thank You.
January 1, 2014
Rated 5 out of 5 by Mortgagepro Convenience and Comfort
Stayed here on the outgoing leg of a trip and on the return to a connection.Walk to your flight and walk from baggage claim right to your room.
Came in on a Sunday at midnight and cudo's to the convenience store operator who was open until one.Needed some snacks and some refreshments as room service was closed at 1:00 and here he was still open.
Nice restaurant we enjoyed on the outgoing leg.
Room was specious,comfortable and great bed.
I won't stay anywhere else now.
I fly out of Kingston to avoid the stressful drive to TO and back .The coordination of coming in the night before a flight and being able to sleepover refreshed on the return,especially with a late arrival,was perfect.
March 8, 2012
Rated 5 out of 5 by clifroy Excellent housekeeping & maintenance
I stay at this hotel almost every week for one night. I am impressed with the cleanliness of the rooms and public areas and the upkeep of the facility. Every week I know exactly what I can expect in the room and I am never disappointed. Consistency is important for a frequent traveller and this hotel never disappoints.It is well maintained and managed and I always recommend this hotel to anyone who is travelling through Toronto.
January 16, 2012
Rated 5 out of 5 by asdfghjkl Short stay
Use the Sheraton Gateway for business layovers. Very convenient to get off the plane and to bed. Same in the morning for an early departure. Efficient and friendly staff.
February 9, 2014
Rated 3 out of 5 by Bargarb Did not honor my reservation
The hotel was very clean, very close to airport which was conveniant. However, we had booked a room with a queen size bed and received a room with two DOUBLE beds. Arriving at 2:30AM, I don't want to have to go back to the front desk to fight about this! Also a long wait for the shuttle at the airport. Over 40 minutes!
February 7, 2014
Rated 5 out of 5 by Tom56 Home away from home
I have stayed at the Sheraton Gateway in Toronto in excess of 150 nights a year for the past 3 years for business purposes. The staff, from room attendants to wait staff, front desk staff through to the general manager are extremely attentive and accomodating, very friendly and make every stay enjoyable. The facilities are well maintained and very functional. The restaurant and club lounge have excellent selections of very good food. I would recommend this hotel to any traveller and have referred it internally within our company for a site for conferences. It feels like a second home to me.
January 7, 2012
Rated 4 out of 5 by Ken01 Extended stay
Many Airport hotels around the world offers extended half day stay if one's fight is at or after mid-night. I was taking a 1am flight but your hotel could not offer additional half day stay, so I had to check out quite early and became inconvenient to me. I am coming back in a week's time and wish that your hotel can consider situation like this.
February 6, 2014
Rated 4 out of 5 by Marnie19 Great night to prepare for flight!
The hotel had fast check-in, clean environment and the room was welcoming. The bed was extremely comfortable and provided a great night sleep especially combined with room darkening curtains and good soundproofing. The club level lounge provided us all we needed from snacks and appetizers to water, soda, tea and coffee as well as a great breakfast selection and attentive staff to help us out. Very happy guest. We also got the parking package and found it quite nice to be able to park a few feet from the front door of the hotel.
February 1, 2014
Rated 5 out of 5 by Dxs2 Fabulous location & price when flying out of Pearson
Great way to start a vacation. So relaxing to be right at the airport and staff here are terrific, rooms are very comfortable & spotless, beds wonderful and food even though high priced is great! No airplane noise either.
The luggage porters are friendly and very helpful. Upon check out they took all are luggage and escorted us over to the West Jet area of Terminal 3. Now that's service!!!
February 5, 2014
Rated 4 out of 5 by luckylou This hotel is conveniently located inside Terminal 3 in Toronto, Canada
excellent service from Manager who quickly changed our room when we discovered that our assigned one did not have a bath tub, only a shower. Smooth transition from one room to the next considering the lateness of the day.
However, our request for a wake up call at 6 a.m the next day did not happen. Had I not set my own alarm, we would have been late and possibly missed our flight.
Hotel needs clearer and better signage from airport to hotel. very confusing.
February 2, 2014
Rated 2 out of 5 by YYnoZzz Noisy
The hotel is very convenient location-wise. I was up most of the nigh due to noise from the hallway and adjoining room. Even normal voice level conversations and footsteps were clearly heard in my room contributing to a terrible sleep.
February 5, 2014
Rated 5 out of 5 by Ronnie67 nice place to stay
good hotel, vrey convinant
February 6, 2014
Rated 5 out of 5 by sunseeker259 Very quite considering it is located at Airport
Great service from the front line staff to those working in the bistro style restaurant. Very comfortable beds, we were pleasantly surprised and will make this our hotel of choice when using the Toronto Airport.
February 4, 2014
Rated 4 out of 5 by Britishscot Excellent location
For those travellers wanting a stress free and seamless journey through Toronto Pearson this hotel is ideally situated.
February 4, 2014