Rated 5 out of 5 by Michelle1477 Great Stay!!!!
Having just returned from my holiday I wanted to give you some feedback that I am hoping you will share with your staff. My family and I thoroughly enjoyed our experience at your hotel and the efficient and pleasant service that we received. The amenities and personal touches added to the experience and the personal preferences stocked in my room as well as a personal letter from the manager were very much appreciated and enjoyed. We are all looking forward to our next stay at the Sheraton Gateway and I will be sure to mention to my colleagues about our positive and enjoyable stay.
Regards and thank you for all of your and the staff's hard work.
February 5, 2015
Rated 5 out of 5 by Thumbtackhead My new hoel of choice near YYZ
As a frequent traveler to Mississauga, I have made the Sheraton gateway my hotel of choice because of the courteous service I receive and the great facilities. The rooms are great, pillows just right and lots of water pressure in the shower. The fitness center is a real draw for me as the larger number of treadmills (which are always in working order) ensures that I don't have to wait to exercise. The Sheraton staff always provide a warm welcome after a long day at work or travel.
January 15, 2015
Rated 3 out of 5 by Albinoni cold in room and not smooth in restaurants
ac not work well and cold in room or too windy. staff of restaurants override his words on my requests. could not tell them what i wanted
January 15, 2015
Rated 5 out of 5 by Suzy50 Amazing Customer Service to Weary Travellers!!
After a challenging travel day with flight cancellations, lost luggage, re-routing and no where to stay when we arrived the Sheraton came through. We were greeted by a warm and helpful desk clerk who at 1:30 am found us a delightful room for myself and two children.He was kind, understanding and even gave us toothbrushes and toothpaste!!
Thanks so much!
January 13, 2015
Rated 5 out of 5 by bobby56 Excellent in every way
The staff are very accommodating, and the hotel facilities are excellent. I really enjoy climing off my longhaul flight and into bed at the hotel.
January 6, 2015
Rated 1 out of 5 by DON43 A wasted Suite Nights Award
This was a one-night stopover on an 11 day roadtrip and all we really wanted was a good nights sleep. We had used a Suite Nights Award for this stay and were assigned a suite on the 6th floor at the end of the West wing. The room overlooked the airport (Terminal 3). I did ask at check-in whether there were any suites on the 8th floor (Club Floor) but was told there were none. I asked again whether there were none or whether there were none that were available. I was told, again, there were none. This later proved to be not correct.The room (663) had a slight musty smell on entry. The room was reasonably spacious but had a rather tired look. The same could be said of what we saw along the whole 6th floor. We were pleased, however, to see that the 6th floor was designated a "Quiet Floor". We made a short visit to the Club Lounge for a soft drink and snack. Reasonable selection of food. Only distraction was a young boy, who should have been somewhere else at that time in the evening. Then we come to the nightmare part. We went to bed fairly early since we had been doing quite a bit of travelling. It was hard to sleep because of the exterior noise which was there throughout the night including 2, 3 and 4am. First was the noise from the Monorail which was essentially right outside our windows (a long expanse of windows because it was a suite). The windows had poor sound insulation. Also there was a beeping sound of some unknown vehicles which was on-and-off all night. My wife and I were up and down all night. When we got up in the morning, we were both tired out. I called the Front Desk and eventually talked to the Duty person and explained what had happened. I was told that our problem was a common problem with these suites and that many of their guests preferred rooms facing away from the monorail. The only suites that did not face the monorail were on the Club Floor and these were not assigned on the basis of a Suite Nights Award. I asked the question: "Why were we not told about the noise problem at check in?" I was offered 2000 Starpoints compensation which I considered an insult (it would not even get me one night at a level 2 Starwood property. We then went to breakfast in the Club Lounge. Excellent service and a nice, lighter, breakfast. On Check Out I had a discussion with the Operations Manager. He asked what he could do to compensate me for the troubles. First of all, I wanted my Suites Night Award back for re-use. He said this could not be done (Starwood policy?). If it is Starwood policy, it should be changed. I told him that once when we had a similar bad experience at a Westin, we had been credited with the charges for one night and received some extra Starpoints. I later received an e-mail from him to confirm that he had reversed our charges for the one night. As far as I can see from my SPG file, I have not received any Starpoints at all for this stay. Based on this visit, I can not recommend this hotel.
January 4, 2015
Rated 5 out of 5 by addy05 nye family fun
We have stayed here before on new years and other special events. Pooja sharma made our stay fantastic especially the two kids. She was able to have some special airport bags and their favourite snacks to make their stay much more special. Truly vip members. They felt great. Suraj in the club lounge made it wonderful for all of us as well customizing things for the kids and being ever so professional. Thanks again for a great stay. See you again soon for a romantic valentine's stay.
January 1, 2015
Rated 5 out of 5 by FullStop2 Stuck in Toronto
When all flights out were cancelled due to the snowstorm, I was able to get a room at this hotel. The staff was very friendly and helpful which helped turn a very stressful situation into the best possible situation for me. Thank you.
December 25, 2014
Rated 4 out of 5 by canuckle closest to the airport
This hotel is located across from Terminal 3 and easily accessible by train from Term 1 (there is no hotel attached to Terminal 1). The hotel has great views of the runway and a super friendly lounge attendant who is there to make sure their guests are well treated and are aware of the lounge benefits to be offered.
The staff were friendly on my visit and I would use it again (been there many times).
My only criticism was the poor water flow. The water in the shower and bath was very low, in fact the shower was quite poor in quality (salt stained showerhead and very low water flow).
December 4, 2014
Rated 5 out of 5 by inhn Parking
Parking should be cheaper with a stay,and a deal should be made for a week of parking at a rate of 50% of the current $120 fee.
December 1, 2014
Rated 1 out of 5 by zippe bed was full of cigarette smoke
Couldn't sleep because the bed was so smokey
November 29, 2014
Rated 4 out of 5 by Olivia888 Rooms need upgrade
The stay was comfortable and the bed was great. I was expecting the room to be more up-to-date. I think the room needs an up-lift to make it more modern and brighter. Other than that, everything was as expected.
November 27, 2014
Rated 4 out of 5 by Stevetex71 Very nice hotel
Very nice hotel and everyone is very friendly.
November 25, 2014
Rated 2 out of 5 by BCtraveller25 adequate hotel
bit dated and in need of upgrades
Convenience to airport is its redeeming characteristic
November 25, 2014
Rated 2 out of 5 by NoThankYou99 Not the room I paid for
I seldom make comments but this was not what I paid for. Not coming back and not recommending it to my peers
November 23, 2014
Rated 5 out of 5 by leemm wonderful start to our holiday
We need to stay over to get to our holiday destination. The Sheraton is wonderful, This year we took our parents with us and they loved their room and the comfort.
November 22, 2014
Rated 5 out of 5 by StormWarrior Updated Hotel with outdated features
The hotel room had very a comfortable bed, and room, however next generation amenities where lacking, at times I found the Wi-Fi was very congested, specifically when we tried to use it during the conference. I also found the use of a fridge in the room, solely to stock purchasable items a little outdated, and feared touching anything due to stock dates.
I was however greeted by a spectacular group of staff, who worked very hard to make my stay enjoyable. Which is always hard during a work event.
November 20, 2014
Rated 5 out of 5 by CP001 Quiet. Convenient. Inflexible kitchen
Kudos on the quiet room on the quiet floor - thanks for that! After being up for 24 hours it was really welcome!
However the lunch-for-breakfast was NOT welcome. After getting up at the unusual time of 11:10am I was hanging for an omelette. I was told the kitchen stops breakfast at 10:30. Dealing with international travellers I would expect that the kitchen should adapt accordingly.
Really, how hard would it be to make an omelette at ANY hour?
November 20, 2014
Rated 4 out of 5 by Smook Covenient For an early flight
Hotel is almost in the airport terminal. Easy to reach and specially when you have a 6am flight. Hotel is well equipped. The 8th floor is the club floor where I stayed. Rooms are good and the club lounge is nice with good food. Did not try the breakfast as I had to leave early.
November 18, 2014
Rated 4 out of 5 by kdf1 Great Hotel
This hotel is great for those travellers making overnight/early morning connections or just to arrange meeting facilities for attendees flying in from different locations.
November 16, 2014
Rated 4 out of 5 by Ebak1234 Great stay
I was recognized as an SPG member, thanked for my business, asked if I needed a late check out. Nice quick salad/soup dinner - asked for a napkin to take the bar mix upstairs. Server brought me a paper cup and gave me a nice scoop of the mix. Would love to see some updating to the F F & E, and amenities are a bit dated. Service more than makes up for that.
November 14, 2014
Rated 1 out of 5 by stacey62 Sheraton Gateway, Toronto
The staff were friendly and very polite upon check in. They answered my questions and were quick to recommend solutions. When I asked if there was wifi, I was told yes, and there was no password to log in. When I entered my room, I noticed a very bad smell which was very noticeable and off-putting. I tried to log in to the internet and was prompted to choose a package (at a fee). The front desk clerk had the opportunity to advise me of the charge when I asked about the availability. I stayed at the Sheraton in St John's NFLD last week and did not have a charge for internet. ALL hotel guests should be told upon check in they will be charged for this service.
My meal at the restaurant, although good, was very expensive. I was stunned by the $5.00 charge for a cup of coffee.
Overall I would not recommend this hotel as the room was subpar for the rate and the additional charges were extremely high. Staff did not elude to any additional charges although they had the opportunity which is not good customer service.
November 14, 2014
Rated 3 out of 5 by Disgruntledwoman Needs a reno
This hotel is conveniently located for an overnight when passing through Pearson - it is always busy - but it is tired - carpets, furniture, room decor - and really needs a renovation.
As a SPG Gold member I expect a Preferred floor with robes and water - this is not available at the hotel - or at least I did not get a room on this floor if there is one. I was sent up a robe when I asked.
I was here for a meeting in the Geneva room and the food was below average.
November 14, 2014
Rated 5 out of 5 by christopher81 Outstanding Service
First time user of this hotel and I will make it my only hotel for airport layovers/stays. Service was above and beyond. Great rooms. Great beds
November 12, 2014
Rated 4 out of 5 by fifilarue Cosy and comfortable
I stayed her in October 2014 and found the hotel to be very cosy, clean and comfortable. Shower did not drain properly. I was annoyed to find that I my $100 debit deposit on registration was refunded on checkout in the form of cash. Front desk said that refund via debit was not possible.
As I was flying out of country that morning with an already large amount of cash, I was not pleased to be taking more with me.
I found the signage from terminal 1 to the hotel to be very poor.
November 10, 2014
Rated 4 out of 5 by FrequentlyTraveller22 Good overnight at airport
Good overnight stay after a long trip. Had to ask for paper which was hidden under reception desk...rather wierd! Breakfast OK, not the best, huge portions but thats all. Staff excellent. Thank you!
Would have preffered a paper bill under my door in AM rather than having to stop and wait at reception...
November 9, 2014
Rated 1 out of 5 by Nov2014 Unsatisfied!
Service was poor. Staff seem to think people who stay at the airport location are only passing through, not too much effort was put into providing customer service. Very disappointed. I'm a frequent business traveller, and stayed at many other Sheraton locations in the past. Will not stay here again.
November 5, 2014
Rated 5 out of 5 by Woody1945 Treated royally
Thank you for the opportunity to express our pleasure afforded to us at the hands of the Sheraton staff. We are fussy travelers, for example, if the television is not positioned properly to be adjustable to view from existing furniture we will ask to have the furniture moved or additional furniture placed propitiously, it wasn't, we did and your staff could not do enough to fulfill our wishes. We travel with our 17 year old Bichon Frise and have stayed with you at the gateway for many years. Aside for the understandable damage form to fill out, your people have always treated her as though she were their own, this time even more so. If I didn't know better, having some understanding of human nature, I would be drawn to conclude that your staff was genuinely happy and proud to be a part of the company. Congratulations it appears you and your staff have evolved that very special relationship, that magic spilled over on to us and made the experience magic too.
Catherine and David....and Summer.
October 28, 2014
Rated 5 out of 5 by traveller9999 This hotel does GREAT job for special occasions
Sharma Pooja, Club manager went above and beyond to make our stay memorable, even though we were "en route" to our final destination for a special anniversary.
October 28, 2014
Rated 4 out of 5 by Habsrock Reaction time great
Anytime you bring something to the staffs attention, they are right on it immediately. Impressive!
October 25, 2014