Rated 1 out of 5 by 2015disappointed Would not stay here again
I was travelling with my wife and two small children, ages 11 months and 2 years. We were on our way to Jamaica and planned to break up the trip with overnights in Toronto on the way to and from to minimize the risk of a child meltdown on an otherwise long travel day. I had booked a deluxe room online and followed up with a phone call to ensure the hotel was aware we weren't arriving until about 11 pm (I'm a bit OCD and didn't want to risk a chance of our room potentially being given away#.
However when we arrived at around 11 pm I was told our room was not ready...at 11 pm. I told them just to get us into any room #the kids were tired) and they found a standard room for us, which ended up working out as we could fit my daughters travel crib in the front hallway.
I few days later I received an email from the hotel apologizing for the inconvenience and stating that they were 'extending a room adjustment'..ie charging me for the smaller room they gave me instead of the larger room I booked and they didn't have ready . They did not offer a discount or any other form of compensation.
We don't do a lot of travelling but any hotel that can't have a room ready at 11 pm has a problem, especially an airport hotel where guests are coming and going at atypical times. That being said mistakes happen and this was a golden opportunity for the hotel to take the initiative and offer us some form of compensation to make us feel liked valued customers. When they did not I cancelled our return reservation and we stayed at a nearby hotel instead.
April 22, 2015
Rated 3 out of 5 by Susisports Convenient for traveling
The hotel is fine, however, it can be noisy because of the proximity to the airport and the number of travelers staying there. I ate in the restaurant and the prices were outrageously high for the (poor) quality of food. I was astonished at the price of a 6 oz glass of wine ($15 and up). would not recommend eating there! the bar was too noisy.
April 20, 2015
Rated 2 out of 5 by Staycation Needs improvement
Simply, I was not greeted as a Platinum member on arrival, the coffee machine in the room had not been cleaned out and was disgusting with old residue of coffee, there was no fridge in the room and when they brought the fridge up it was huge and they plugged it in to the wall as opposed to having it inside the desk as usual with other properties ( it took up room space). The bed was very comfortable. I will not stay here again, I will drive farther away just be acknowledged as a Platinum member and a truly clean and functional room.
April 8, 2015
Rated 5 out of 5 by simba11 Great location and hotel is beautiful
It is great to stay in a hotel adjacent to an airport, but for this hotel to uphold high standards and offer great facilities is wonderful.
April 6, 2015
Rated 2 out of 5 by Bruny Noisy
I requested a quiet room and was told the hotel was not busy. I was only there for an overnight sleep. I was dismayed to be woken at 4 am by my neighbours wake up call and a screaming baby. This lasted approximately 1 hour.
I had barely been back to sleep when my wake up call came.
The staff where apologetic, of course, but said they had no control.
Flight crew stay at this hotel and I am sure they receive a guarantee of quiet.
I am returning from 2 weeks of vacation and am very tired. Very poor show from the hotel.
April 5, 2015
Rated 4 out of 5 by HCRK Excellent location adjacent to Terminal 3
Excellent airport hotel. Stayed here on a number of occasions whenever I have a very early flight. Extremely convenient location allowing you to walk right into Terminal 3. The staff is friendly and accommodating. Recommended!!
March 12, 2015
Rated 3 out of 5 by Absolute Closest Option to the Airport, Average Facilities
I’ve stayed at this location a few times, but only when I either have an overnight between flights, or a flight delay. It’s one of two hotels directly on the airport monorail, which makes it very convenient - no shuttles needed. It’s also directly connected to T3, although all Star Alliance flights leave from T1.
First entry is a little confusing - the lobby is on an upper floor, and a few times I’ve seen people wandering around confused when they first enter from the bridge. I find it to be a busier lobby than a lot of other properties, where it can take time for you to be helped, but that comes with an airport. Staff were average, I didn’t really flag it as having any level exceeding what I would expect.
The hotel is quite large, and some rooms can be a bit of a walk from the elevator. Rooms are average, with a view of the airport or of a parking lot - you’re not staying here for that aspect.
It also has a gym with limited amenities, a little less than I would expect from a Sheraton, but there is limited space. It does have a nice pool and a very large hot tub though, open 24/7. Every time I stay here make sure to jump into it, to relax after a long day of travel.
All in all, it’s a good choice if you can find a deal, otherwise locations a shuttle trip away may be cheaper.
February 16, 2015
Rated 5 out of 5 by Elizabeth747 Pooja Sharma
She went above and beyond to provide me with extra speacial service. My visit previously was not as great as normal thus she went out of her way to ensure I had a plesant stay on my return!
February 16, 2015