Rated 4 out of 5 by LM17 Brilliant Doorman Anojh !
Having stayed at this hotel in the past, I returned only for the convenience of location and superb sleep quality (sadly knowing that F&B lets it down) ... but in future I will return for the superb professionalism, care and knowledge of Anojh G who expertly handled all my requests, from arranging a private car, sourcing addresses, recommending the appropriate church to attend on Palm Sunday and advising the driver accordingly, and also recommending a fabulous place to have lunch. I was only sorry Anojh had changed shift by the time we returned so that we couldn't thank him in person.
April 16, 2014
Rated 5 out of 5 by JohnS123 We enjoyed a peaceful night's stay
My wife and I chose this hotel for a peaceful night sleep, prior to catching an early flight home to the UK. We asked for a room on a low floor, away from the monorail train. Our request was met in full.
We enjoyed a meal with our family in the restaurant, and again all our dietary requirements were met in full, coupled with excellent personal service.
April 19, 2014
Rated 2 out of 5 by AVtraveller Not Up to Starwood Standard - Tired - Smelly
This hotel is very tired; worn,smelly carpets and no windows - I always end up with a headache when I stay there. Minimal convenience, no shower caps or toiletries just soap. If it was not at the airport, I would not stay there.
During my last stay there, my colleague and I were having breakfast in the restaurant and a mouse ran across the floor.
Although convenient, this hotel needs a major overhaul. Staff is accommodating. I travel extensively and this hotel does not live up to Starwood standard.
April 17, 2014
Rated 4 out of 5 by BigBagDaddy THe Gym has good gear but needs a tune up
The gym has good gear but some of the ellipticals and bikes need a tune up as they don't change resistance up when the levels are increased. You can go from 1 to 20 with no change in resistance, then randomly about 3 minutes later the resistance will change. also the shower controls in 319 need to be fixed, as the water is either too hot or too cold and very difficult to get in the normal range.
April 13, 2014
Rated 5 out of 5 by KMan2001 This hotel is very handy
The hotel is directly across the road from the airport-fabulously close when it's 4 a.m. when you get your luggage.
The room was very luxurious and more than we expected.
April 14, 2014
Rated 1 out of 5 by Adrean Fraud alert
We stayed at the Sheraton for a 7 hour layover between flights and arrived in the Caribbean to an email advising that we were charged for $35 worth of room service that we did not use. We've sent several emails asking why and none have been responded to. STAY AWAY,
April 14, 2014
Rated 5 out of 5 by Bridal1 Great Stay
A highly recommended hotel for a relaxing overnight stay before an early morning flight. Very convenient and parking is right at the hotel. No waiting for shuttles!
April 14, 2014
Rated 5 out of 5 by Nancy18 An ocean of calm
We stayed for only one night on our return to Canada from Paris. We were jet lagged and befuddled. The staff were courteous and patient with us. We wanted only a light supper and were able to order one. Our room was comfortable and quiet. We slept well.
April 11, 2014