Rated 3 out of 5 by BigBoyD Overpriced and need imporvement
We stayed here overnight between flights at Person, in the SPG preferred rooms. The rooms show their age, and are dated. Decor and finishing need updating. The bed was comfortable. In several places on the floor, which was suppose to me non smoking, there was a distinct smell of cigarette smoke. Ordered breakfast to the room the next morning. For a $70 breakfast for two people, it was horrible. The eggs were standard buffet mush, bacon was standard over salted bacon, and the hash browns were not completely cooked. The toast was the only good part of the breakfast. The staff did take the breakfast off our bill after we called, especially since we didn't eat more than a couple bites. With the high price per night here, the hotel leaves a lot to be desired for a Sheraton.
March 11, 2014
Rated 5 out of 5 by Saade My Home away from Home
I just can't thank Tim and his staff for the amazing service and support they provided myself and my family on this travel. They do so every week that I visit the hotel, but the special treatment they have provided us on this trip, was absolutely above and beyond. Most important to mention, I love the personalized notes and tokens that they add on regular basis to make our stay a wonderful one.
March 11, 2014
Rated 3 out of 5 by Bodeen Unsurpassed customers service in SPG Lounge
Generally airport hotels are more about convenience than they are about service. The employee working in the SPG Lounge during the morning could not have been more customer-focused: walked me through all the foods available, poured and delivered coffee and juice, helped with the right newspaper. Stopped by several times to make sure everything was okay. Unbelieveable service!
February 27, 2014
Rated 5 out of 5 by ralph73 Great staff
The front desk staff were particularly pleasant and helpful.
March 10, 2014
Rated 4 out of 5 by Hawaiitraveler41 Great stay before heading off on vacation
We drove to Toronto the night before leaving to Hawaii. The Sheraton was great. Staff were helpful / friendly with cot and extra towels.
Not waiting in the morning, just drop off the keys and into the airport - no jackets necessary!
March 8, 2014
Rated 2 out of 5 by Sleeplessagain Electrical Transformer Noise Unbearable
We choose the Airport Hotel so that we could have a good restfull sleep before taking a 16 hour long Plane trip, where we can never sleep. But shortly after falling asleep I was awoken by the terrible Hum of the electrical Transformer which was 3 doors down, the resonance of the hum was espicially bad when laying down. This made it impossible to sleep. It was so loud that I even left my room to see if there was any work being done in our hallway, but there was no one working out in the hall. When I apprached the transformer room, the noise was almost deafening, I found this almost impossible to believe. I walked around the hall way and to my amazment this seemed to be quite common to most of the Transformer rooms. You must correct this, I can not understand how this has not been correct yet.
March 5, 2014
Rated 5 out of 5 by don5532 Don Counts
Excellent check in and welcome
I would lean to Hilton properties since they still offer segregated smoking rooms
March 8, 2014
Rated 4 out of 5 by dcas5 good hotel very poor elevators
every thing at the Sheraton Gateway is very good except the lack of elevators I have stayed there many times and even with all three running one tends to waite an unusually long time for a lift . Staff and management are great
February 24, 2014