Rated 3 out of 5 by mbjd123 Noisy Sheets
Our family of 4 got in at midnight and had to be up 8:00 am for our next flight. We had a room with 2 double beds and everything was going great, UNTIL someone moved in the bed, It was like sandpaper, it so NOISY and rough sounding. I would expect a hotel of this quality would have softer sheets that didn't make so much noise. Most people checking into this hotel want a quick fast sleep without hearing everytime someone moved in the bed,
April 15, 2016
Rated 3 out of 5 by OldDog2 OK for an airport hotel
The hotel was a typical example of an airport hotel -- average facilities and food. The thing that I didn't like was the fact that the website was not clear about how far the hotel actually is from Terminal 1. I have some trouble walking long distances and this was a very long walk. If I had known this before I booked, we would have stayed at one of the hotels that had a shuttle bus that left from in front of the terminal.
April 10, 2016
Rated 4 out of 5 by Nipper Destination Marketing Program
This review applies to the new Destination Marketing program that this Hotel charges. This is a tax that is purely optional. And they don't tell you about it. Unless you look at your bill carefully, you may not notice the extra 5 bucks Keep in mind other hotels charge this as well.
My frustration is, if it is option it should be explained up front. This to me is like when you go to a store and they ask if you want to donate 2 buck to sick kids or something like that. What if they never told you and just added it to your bill you may not notice especially when it is a large bill anyway.
March 22, 2016
Rated 5 out of 5 by Hondaguy Great as always!
Been staying here for many years. It's excellent as always and your SPG status is recognized well. Only comment I would have is that the bathrooms are a bit dated, otherwise it's great!
February 13, 2016
Rated 4 out of 5 by LJW2016 Many stays have been good - not this one
I have stayed at this hotel on many occasions; extremely convenient for catching a flight out of Pearson. Service is excellent, rooms are good quality. This stay, the room had an odd smell from the time we checked into it. Disinfectant-like, although I never figured out exactly what it was. And the bedding had a horrible foot odour, which I didn't realize til I went to bed of course. When I got up at 5am to leave for my flight, realized the bottom sheet was soiled. YUCK!
January 15, 2016
Rated 3 out of 5 by ABGYUL Paperthin
The noise from the hallways and other rooms kept us up to 2am. With our 6am flight it was less than perfect.
Chef Salad at the restaurant was the highlight
January 5, 2016
Rated 5 out of 5 by DRMartin Location is great, club lounge well stocked
For 6am flight, this hotel is in an ideal location but sadly, breakfast in the club lounge is not served till 5:30. Other than that, which is hardly a flaw, the hotel and staff were grand.
December 29, 2015
Rated 5 out of 5 by SisterareWe Excellent staff
A 5* is deserved not because this hotel is trendy or fancy or over the top but because they go over and above to please you and meet special requests. A special thanks to Barbara in reservations, and Natasha in room service, and Pooja, who makes her people happy.
December 15, 2015