Rated 4 out of 5 by naphtaline this is a nice hotel when you don't want to go out of the airport
After a long flight it was nice to go to this hotel which is located in the terminal 3 of the airport.
The lady who was at the desk was very nice and made sure that I was satisfied.
Supper was good .
the rooms are a little dated so that is my only negative comment
August 2, 2015
Rated 3 out of 5 by Paddy15 Good sleep, questionable food
We enjoyed our room with two doubles and a sofa bed as it was quite spacious for our family of four. Choose wisely if room size is an issue because one room that our party had was 340 sq. ft, while ours was 535 sq. ft. The room amenities were lacking, not even a small fridge in a room recommended for families.
The Hotel amenities were very good with a nice pool and hot tub open all day and a nice exercise room and sauna. The computers were very accessible and easy to use for printing boarding passes.
The restaurants (one restaurant, one bar/restaurant) were disappointing and had the same menu. Some food was okay, some was actually good like the sandwiches and salads, but some were awful. Margherita pizza was terrible, hamburger was burnt to a crisp. The kids' food was worse. Pancakes were inedible by a four and six year old who love anything that can sop up maple syrup. How do you screw up pancakes?!? They had a pasta with mystery meat, also not eaten. The chocolate ice cream, though quite tasty, was freezer burnt with chunks of ice.
Overall, the convenience of the hotel location may get me to come back but if I eat there again I will be more selective with my food choices picking things impossible to screw up.
July 30, 2015
Rated 4 out of 5 by JPetro Rosario was amazing when I checked in
I meant to include kudos to Rosario in my SPG survey. I had to stay here because my flight was canceled. Rosario made me feel so welcomed when I checked in. She was warm seemed to really care about making the rest of my night easy and uncomplicated.
Thank you, Rosario!
July 26, 2015
Rated 4 out of 5 by Nickname3 Location
Obvious benefit is the location, and the rates reflect this, as they are slightly more than the other airport hotels that require a shuttle to the airport. Attached to Terminal 3, and Terminal 1 is a brief, free train ride away. (Terminal 1 has a 25-min train to downtown, must be new.) The airports offer more dining options so you're not stuck at the hotel restaurant if you don't have a car.
Rooms are small by Sheraton (typically larger) standards, but OK. However, hallway noise was a definite issue, as well as neighbor noise from beside and above my room. In room safe, no fridge or microwave. Small TV. Great shower pressure.
Note there is another Sheraton airport hotel on Dixon Road, so be careful when making reservations.
July 9, 2015
Rated 5 out of 5 by HCRK Once Again Excellent Stay
Stayed at the Sheraton Gateway and was again impressed by this hotel. Treated extraordinarily well.
Location cannot be beat. A special thank-you to Pooja
July 8, 2015
Rated 4 out of 5 by Flyingtailor Ok stay
Not my first choice at Toronto airport but when dropping someone off and picking someone up the same night real handy. Hotel is right in airport easy access to both terminals.
June 7, 2015
Rated 5 out of 5 by tmt68 I can't say enough about the personal service
My wife and I have stayed here multiple times and each experience feels special. The staff go above and beyond expectations on every occasion.
June 5, 2015
Rated 5 out of 5 by Jasonp99 Excellent stopover
First class. highly recommended.
Great ambiance for an airport hotel.
Great staff and great service.
June 2, 2015