Rated 1 out of 5 by Nestor123 Green Choices does not work!!
Stay in the hotel for 15 days and decided to help the environment by using the green choice. Long story short, my room was only service twice and only because I asked, otherwise I doubt it will have been service at all.... (normally with the green choice room is service once every two days).
September 12, 2016
Rated 3 out of 5 by samnoa Total Service
Bathroom wasn't cleaned. Towels on the floor, no amenities. Took 3 hours and several reminders to fix this . Front desk and general manager were totally non responsive.
Restaurant was not aware and did not know how to handle pre-paid breakfast. So was the front desk. We did find out later that there are vouchers which were not given to us at check in.
September 5, 2016
Rated 5 out of 5 by Verified Reviewer Comfortable
My daughter and I thought the beds were the most comfortable we have ever experienced.
People were very kind and thoughtful.
August 18, 2016
Rated 5 out of 5 by Jim124 Great night at a great hotel
We have stayed many nights and have always found staff (doormen, front desk, bellmen & Club Lounge staff) to be very attentive to any of our requests. We will continue to stay anytime we are flying in or out of Toronto. Although we've never met Pooja, we always receive a welcome email asking if we have any requests. Excellent!!!
July 21, 2016
Rated 4 out of 5 by higharctic1 staff
Everything was good, but the staff was a friendly, smart and efficient group making my stay memorable.
July 8, 2016
Rated 4 out of 5 by Dancing2 But Don't charge it!
Spent 3 nights and everything was fine except for the power outlets. I thought they just didn't work properly, but now that I've been home a few days....thought my laptop battery was faulty because it would not take a charge - I remember having problems with the outlets in the room. Other than the wall plugs the outlets with USB connectors did not work well. In fact there must have been a power surge because my laptop battery (only 2 months old) has not worked since. And my laptop was running very hot when plugged in. Perhaps maintenance could check these outlets before someone else has a problem. Clean room - courteous staff - close to several restaurants.
July 2, 2016
Rated 1 out of 5 by casandra Never again
FOR THE COST OF THE HOTEL IT IS VERY OVER RATED . WE FLEW FROM SYDNEY N.S. TO Halifax, chaned planes, then to Toronto. We where very tired, I am 72 and my Husband is 74, has heart and stroke problem and has to walk with walker. I know that is not your problem put we went to bed at 9 p.m. The noise of the guest arriving in the hall was so bad we only got avout 3 hrs sleep. We had to get up at 3 a.m. .The coffee machine did not work so I called front to get help and it took so ling for someone to come. I picked your hotel because it said it was quite. not so. When you are pension you spend your money wisely. .It was a waste of money.
June 26, 2016
Rated 5 out of 5 by tmt68 Another great experience
Thank you, as always, Pooja!
Your personal attention is so welcome, and makes every stay feel special.
June 5, 2016