Rated 5 out of 5 by Islander132 Islander132
Stayed two nights during the summer of 2015. Last night was given a free upgrade due to Pan Am games. Great hotel and amenities. I would highly recommend this hotel.
November 5, 2015
Rated 5 out of 5 by stk50 You have fantastic staff working at the hotel
We had an issue with booking, but Mr. Rashid was absolutely wonderful. He managed to rectify the situation and was a great help to us that day.
It is indeed people like that who keep the customers coming back, and we were so thankful he served us.
November 2, 2015
Rated 3 out of 5 by Dismayed Good hotel, but don't expect SPG benefits
I have stayed at this hotel many times. It is predictable and convenient (other than ALT, the only hotel accessible from the airport without a shuttle) -- still retains the characteristic class of originally being a Swissotel.
The downside: don't expect amenities and benefits to be readily provided. I apparently had free wifi because I made my reservation online, but I was not told it was complimentary and the interface on my computer said it would be charged the usual high rates. But more disturbing is that frequent SPG guests are supposed to be given upgraded (enhanced) accommodations if available at check-in. Apparently not at this hotel -- at least that was my experience. I asked and was denied, but then 15 minutes after arriving in my room (after 11:30PM) I received a call saying they could give me enhanced accommodations after all. I was also told that the person assigned to the SPG Gold/Platinum desk didn't understand the program and needs to be trained. I decline a change of room given I was leaving for my flight at the airport in less than 6 hours.
Basically, this is a conveniently located airport hotel. Don't expect more, and certainly don't expect benefits given at other Starwood properties to be freely given here. I'll return to the property because it is convenient, but I won't expect anything more than the room I reserve (and I won't expect to receive amenities like free wifi without it being a hassle -- what a disappointment).
This matter was raised to the General Manager and to Corporate Customer Relations -- I was given SPG points as compensation and the file was closed without checking to see whether that resolution was satisfactory to the customer. It would appear that everything runs fine except when guests get in the way with expectations for what the company promises and the property chooses not to provide.
October 31, 2015
Rated 4 out of 5 by Saville28 Exceeded Expectations
I am a frequent guest of this hotel and yes the rooms are due for a re-fresh but I stay here because of the awesome service. The Club Manager Pooja is outstanding and has gone out of her way to ensure my requests are accommodated. The staff in the club lounge are great, particularly Boguska who goes out of her way to ensure breakfast is an enjoyable experience. On the front desk, Rosario has on numerous occasions expedited my check-in as well when the hotel was particularly busy she escorted me to my room. Thank-you for a job well done.
October 21, 2015
Rated 2 out of 5 by Dave1963 Wifi is expensive
My own fault for not researching enough before hand. But the charges for wifi are in my opinion ridiculous. Not a mistake I am likely to make again. Live and learn.
October 19, 2015
Rated 1 out of 5 by Travelhound Hotel needs improvement
I was not greeted as a platinum member. The room was noisy and facing the airport,The bar staff were rude and even disrespectful to their own supervisors. Suzanne should be fired as I have never been treated so poorly, She actually took a glass of water from me. The food was horrible. The only saving grace was the staff in the 8th floor lounge. The morning lady from
Poland was great and the young man assisting in the evening was very helpful.
October 17, 2015
Rated 4 out of 5 by Bailey2015 Great spa day
Sunita is wonderful, I have never had such a great experience before. She makes you feel very relaxed and comfortable!
August 29, 2015
Rated 4 out of 5 by kunegary something for the outcast
As an outcast (smoker) I met fellow outcasts Sunday night in the back parking lot to enjoy our socially unaccepted habit.
We had to sit on the curb of the parking lot and about 6 of us shared a great two hours sharing life stories.
Between us we spent well over $1,000 that night with you plus bar bill...and would have really been excited if you had spent that much money for a few chairs and perhaps even a green space...you have a lovely rear building parking lot with a view...sitting on the curb was only tolerable as a result of the good company.
A consideration would be most appreciated.
August 18, 2015