Rated 5 out of 5 by CP001 Quiet. Convenient. Inflexible kitchen
Kudos on the quiet room on the quiet floor - thanks for that! After being up for 24 hours it was really welcome!
However the lunch-for-breakfast was NOT welcome. After getting up at the unusual time of 11:10am I was hanging for an omelette. I was told the kitchen stops breakfast at 10:30. Dealing with international travellers I would expect that the kitchen should adapt accordingly.
Really, how hard would it be to make an omelette at ANY hour?
November 20, 2014
Rated 4 out of 5 by Smook Covenient For an early flight
Hotel is almost in the airport terminal. Easy to reach and specially when you have a 6am flight. Hotel is well equipped. The 8th floor is the club floor where I stayed. Rooms are good and the club lounge is nice with good food. Did not try the breakfast as I had to leave early.
November 18, 2014
Rated 4 out of 5 by kdf1 Great Hotel
This hotel is great for those travellers making overnight/early morning connections or just to arrange meeting facilities for attendees flying in from different locations.
November 16, 2014
Rated 3 out of 5 by Disgruntledwoman Needs a reno
This hotel is conveniently located for an overnight when passing through Pearson - it is always busy - but it is tired - carpets, furniture, room decor - and really needs a renovation.
As a SPG Gold member I expect a Preferred floor with robes and water - this is not available at the hotel - or at least I did not get a room on this floor if there is one. I was sent up a robe when I asked.
I was here for a meeting in the Geneva room and the food was below average.
November 14, 2014
Rated 4 out of 5 by Ebak1234 Great stay
I was recognized as an SPG member, thanked for my business, asked if I needed a late check out. Nice quick salad/soup dinner - asked for a napkin to take the bar mix upstairs. Server brought me a paper cup and gave me a nice scoop of the mix. Would love to see some updating to the F F & E, and amenities are a bit dated. Service more than makes up for that.
November 14, 2014
Rated 1 out of 5 by stacey62 Sheraton Gateway, Toronto
The staff were friendly and very polite upon check in. They answered my questions and were quick to recommend solutions. When I asked if there was wifi, I was told yes, and there was no password to log in. When I entered my room, I noticed a very bad smell which was very noticeable and off-putting. I tried to log in to the internet and was prompted to choose a package (at a fee). The front desk clerk had the opportunity to advise me of the charge when I asked about the availability. I stayed at the Sheraton in St John's NFLD last week and did not have a charge for internet. ALL hotel guests should be told upon check in they will be charged for this service.
My meal at the restaurant, although good, was very expensive. I was stunned by the $5.00 charge for a cup of coffee.
Overall I would not recommend this hotel as the room was subpar for the rate and the additional charges were extremely high. Staff did not elude to any additional charges although they had the opportunity which is not good customer service.
November 14, 2014
Rated 4 out of 5 by fifilarue Cosy and comfortable
I stayed her in October 2014 and found the hotel to be very cosy, clean and comfortable. Shower did not drain properly. I was annoyed to find that I my $100 debit deposit on registration was refunded on checkout in the form of cash. Front desk said that refund via debit was not possible.
As I was flying out of country that morning with an already large amount of cash, I was not pleased to be taking more with me.
I found the signage from terminal 1 to the hotel to be very poor.
November 10, 2014
Rated 5 out of 5 by christopher81 Outstanding Service
First time user of this hotel and I will make it my only hotel for airport layovers/stays. Service was above and beyond. Great rooms. Great beds
November 12, 2014