Rated 4 out of 5 by 2WeekGuest Much Improved
This hotel is much improved over my stay 2 years ago which was very disappointing. I was in a renovated room on the club level. It was very comfortable and setup perfectly for a business guest. The ladies in the Club Room were lovely particulary Rochelle and Marie. The only downside this trip were the bellmen. 3 stood around talking as I struggled with bags. The young female conceirage was very responsive.
August 24, 2014
Rated 3 out of 5 by Sadfan Make sure you get a correct response.
The location is wonderful. The room was nice, but the air conditioning never turned off. The staff was wonderful until we went to leave. We were told our parking would cost $21. Before we checked out, we asked if our car had to be removed from the parking lot at a certain time so we wouldn't incur any other fees. We were told that we had until 6 PM to move our car before we would begin incurring more fees. So we attended our daughter's soccer game at Highmark Stadium and when we went to leave the parking lot we were told we had to pay more than the $21. We were also told by the front desk staff that there was nothing they could do about it. First off, we did nothing wrong yet we were being penalized for misinformation that was given to us by a Sheraton front desk staff person. Totally unacceptable. Now we were being told that because we didn't use the in/out service we had to have our car out of the lot within 24 hours which of course had passed. We really want to come back to Pittsburgh, but this has soured our entire trip since it was the last thing that happened prior to us leaving. What ever happened to customer service?? There were a few other disappointments, but nothing that turned us off as much as this.
August 24, 2014
Rated 3 out of 5 by PghTraveler Disappointing
Bring back the Sheraton BEFORE it was remodeled! Then -- you were focused on the guest; now you are focused on telling the guest that the hotel has been completely (or at least almost completely) updated.
August 23, 2014
Rated 5 out of 5 by AlainAlsa Quality of room
Upgrades of the rooms is well done
August 22, 2014
Rated 3 out of 5 by mingaz Need Better sound-proofing
I was a guest for one night. The hotel & room overall were great. However, when I prepared to use the shower, I realized it had not been thoroughly cleaned......the previous guest(s) used bar soap & shower gel were still in the holder. I was fortunate to get a room with a magnificent view of downtown Pittsburgh, however, the nightly train runs were not my cup of tea.
August 19, 2014
Rated 3 out of 5 by Al15905 Expensive for experience
Building was undergoing renovations which in itself was not all that bad but staff was confused about rooms, rates, parking etc. Hotel is aso "pet friendly" which means they allow dogs in the rooms and if your lucky enough to get a room next to a barking dog - well good luck. Breakfast "buffet" is expensive and on our second day no fruit was set out - but the price was the same. Trains run next to building and can be noisy but not real bad. We stopped at a little store in the near buy mall and they mentioned most hotel guests end up there to save some money on chips and soda. However - it is in a great location with lots to do within walking distance and if you are lucky to get a room facing the city you'll have a great view.
July 14, 2014
Rated 4 out of 5 by bethlehem No clean wash clothes provided for second night
Room was very nice and comfortable....but why were used towels/wash clothes removed without replacement?
Check-in staff not particularly polite or accommodating.
August 18, 2014
Rated 5 out of 5 by chelle814 Very helpful staff, nice location
This is our 4th trip to this hotel and always love it! very nice staff and helpful ! always go above and beyond to help!
August 18, 2014