Rated 1 out of 5 by scott1025 Dissapointed
I have not stayed at this Sheraton in quite a while but expected a "Sheraton experience". We did not experience that. To the point: PET FRIENDLY SHOULD NOT MEAN EVERY ROOM, my wife is allergic to pet dander. The carpets throughout have visible stains. The bathrooms are dirty and sorely need refurbished and came with towels for 2 only. The beds are comfortable as well as the pillows. The phone service is fair to poor (not working properly). My brother is staying at the same time and has a king suite that has a small tv and no pull out couch. The bar area is great as well as the food in the evening. The fitness center appears fine, but the wifi does not reach, there is a water cooler without cups, dumbbells are missing, bike chain is missing gears. The breakfast buffet at 10 was unatteded to and dirty until identified to staff that it needed attention. Two bloody mary drinks were ordered with the order passing through 5 people before coming late. A free second drink was offered for the delay. This is a shame. The Sheraton at Station Square has a great name in Pittsburgh, but has significanly changed. I will be unable to recommend this to anyone. It was a huge dissapointment and embarrasment as I directed by brother to stay here with his family for Thanksgiving. The staff informed us that the Hotel is scheduled for renovation, which is great. I hope the attention to detail is renovated as well. I would not mind a dated hotel if the details were as expected. My brother advanced paid and unfortunately we will be staying a second night to stay with family from out of town.
November 28, 2013
Rated 2 out of 5 by Dld8655 SPG should be ashamed of this property!
This hotel is far below any SPG hotel that I have stayed at. We are in room 1223 - an SPG rewards room. The view is great, however, the room is substandard. The carpets are stained. The walls are marred with 12" long black streaks,. All of the furniture is worn. The bathroom tub tile is moldy and chipped. The white bed duvet/comforter is dirty, stained with ?. There are caked dust balls in the air conditioning vents. The phone handset/cradle is scary with grime. The wallpaper is peeling below the window. Plastic cups- really?? They are charging maximum points for minimal return. Not recommended if you are looking for quality.
September 15, 2012
Rated 3 out of 5 by Nohobo Could be improved by addressing issues like these
This is a decent hotel, and could even be a good one, but there are some problems in its management that need to be addressed. First the wireless internet system is not up to standards that one would expect. It is slow, and once you get signed into the network for 24 hours of free usage, it often won't let you access the network again if you ever disconnect from it. Secondly, the staff aren't quick enough at taking care of things. The first night I got there, I called the front desk about the desk lamp not having a bulb in it. They said they'd send an engineer to address the problem right away. The engineer never showed up, and the problem was still unresolved when I checked out three days later. Take care of little things like this, and the guest experience would be much improved.
May 5, 2013
Rated 1 out of 5 by Busterdog Underwhelming experience
Had to check in 3 times. The first 2 times sent me to a uncleared room. Finally after3rd time the room was clean. Told me had a free breakfast, but never told anybody else in the hotel, had to go and beg for free breakfast. Got this room from an auction, was told it is paid for. Told at check in it is completely paid -> now got a bill charged to my CC and now I have to call and take time off to correct this mistake. Underwhelming professionalism or overwhelming incompetence from check in to check out. Room was mediocre.
November 12, 2013
Rated 3 out of 5 by djpelleg Great location but in serious need of upgrades
Station Square is a great location with lots to do. Restaurants and shopping really close by. Utilize the shuttle for going in to Pittsburgh to save money on parking. The drivers are really nice! The person who checked us in needs customer service skills as she was not helpful when we asked her questions, like we were a bother to her. I read reviews about the cost for the room and if your room is located by the elevator how loud it will be. That is no lie. Not much sleep for the 2 nights we stayed. Those rooms should be offered at a severe discount. I have stayed on beautiful oceanfront property cheaper.
November 14, 2011
Rated 5 out of 5 by roll Well trained and friendly Front Desk Staff
Front Desk staffs are all friendly and helpful. They are all very attentive and quick to assist when in need. The agent who helped me actually asked for my SPG number to ensure I am not missing out on any promotion/points. All information I need to know were given to me upon check in without asking, which prevent the hassle of keep calling guest services for extra info/details. Overall, they made my stay enjoyable
October 16, 2013
Rated 1 out of 5 by mvapton Deluxe Room O'top train
I came to Pittsburgh for an interview. I was booked the Deluxe room overlooking the city, however, it was also overlooking the train that kept me up all evening. I believe I should have been informed; I was very tired from my trip from Rochester, NY.
November 15, 2013
Rated 2 out of 5 by powed Bad service at check in
I booked a king and even called to confirm that my check in would be late but hold my room. Upon check in I was told that I was getting two double beds instead of a king. There were no king rooms available and the check in clerk made no attempt to try to resolve my issue. Very unfriendly. Then why make a reservation and confirm it if it doesn't matter. Very disappointed and will never recommend.
October 14, 2013