シェラトン・ピッツバーグホテルステーションスクエア

  • アメリカ合衆国
  • 15219
  • ペンシルバニア,
  • ピッツバーグ
  • 300 W Station Square Dr
  • マップ

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Rated 3.3 out of 5 by 283 reviewers.
Rated 2 out of 5 by hotel I had the impression I was bothering the employees when I asked for something. the breakfast was horrible, as was the wait staff. I left the building and drove to a McDonalds in the city rather than eat there the second morning. the only outgoing and friendly people were the Valet and shuttle driver August 5, 2014
Rated 5 out of 5 by Excellant accommodations The staff was friendly, courteous and professional. The rooms and restaurant was clean and neat. I would highly recommend. September 2, 2014
Rated 3 out of 5 by Disappointing Bring back the Sheraton BEFORE it was remodeled! Then -- you were focused on the guest; now you are focused on telling the guest that the hotel has been completely (or at least almost completely) updated. August 23, 2014
Rated 4 out of 5 by Our Stay We were very pleased with our weekend stay at the Sheraton at Station Square, Pittsburgh, PA. When we made our reservfations we requested a river view room and that is just what we got. It was beautiful and will definitely ask for this view again on our next visit. August 11, 2014
Rated 5 out of 5 by Clean and Quiet We found this hotel to be very clean and everything very organized. We had a wedding on the clipper and the two places worked hand and hand with reservations and making our wedding extremely easy, Staff was always willing to help and Toni the van driver was more than helpful with picking us up at the salon, thanks Toni! July 21, 2014
Rated 1 out of 5 by Great location, terrible room. The further you get into the hotel, the more disappointing the stay becomes. The hotel lobby, front desk and elevator are nicely maintained, but there wasn't anything in my room that wasn't chipped, stained or dented. I was upgraded to the parlor king suite. The bathroom smelled like mold. My girlfriend's first reaction to the room was to check for bedbugs. I was embarrassed. May 13, 2014
Rated 3 out of 5 by this hotel has great staff at Front Desk -The bed & bedding were very comfortable. -Noise from constantly passing trains reduced sleep quality throughout the entire evening. -Debra at the Front Desk was extremely helpful and made me feel appreciated for my decision to stay at the hotel. -Wallpaper on 11th floor hallway appeared tattered. -Pipes on the ceiling of the 11th floor hallway were encased with rain gutters? May 7, 2014
Rated 4 out of 5 by Baseball The room was nice and the baseball package was great, but the AC in our room wasn't working right. We went to bed with a room temperature of 71 (the wall stat said 68) and I turned it down 5 degrees. We woke up to a room that was 74 degrees. We did not rest well. The baseball package wasn't right and getting it corrected was a hassle. July 8, 2014
Rated 3 out of 5 by Experienced some problems. Our food was very good; however, there were no sugar/creamer packets left in the room for our morning coffee in our room. Had difficulty using the room key. Also, our parking receipt was unreadable when trying to validate. The clerk in lobby was unable to help us. August 8, 2014
Rated 3 out of 5 by Average - Front staff not responsive, helpful or knowledgeable - Poor room service - Poor food selection September 1, 2014
Rated 2 out of 5 by Below SPG Standards I recently stayed at this hotel and upon entering the room received a smokey smell. This cleared up somewhat after the AC ran for a while, but it was still mildly present. We had unpacked for the most part when I also discovered the bathtub still contained dirt from the last guests' stay. I brought this up to the front desk and they were fairly responsive. Since we we had unpacked, it seemed a hastle to move all our stuff to another room so we did not. We were instead told a make good adjustment would be made to our starwood points. I hope to receive this in the near future... We also made use of the pool faciilities which were fine, but with small kids had to be careful. I am told the pool will undergo renovations and I hope this also means fixing some sharp concrete edges around the pool that one could easily get cut on. Overall below average for a starwood propert though the lobby area is wonderful including the bar there. The staff there was friendly and responsive even though we had energetic children in tow. August 5, 2014
Rated 4 out of 5 by front desk I believe the front desk gives the first impression of the hotel. If the front desk people are sharing jackets, they shouldn't. The man's jacket was much to big and the woman's jack too small. Didn't leave a nice impression. They were both friendly and responsive, however. August 3, 2014
Rated 4 out of 5 by do not publish Nice stay. We had prepaid the room but found when I got home that we had been charged twice for the room on checkout. I called the same day and spoke with Amanda (Income Auditor) from the billing Dept who resolved the issue the next day as she promised and also followed up with me via e-mail. Many kudos to her! July 17, 2014
Rated 4 out of 5 by UNorganized mess This hotel should be used to accommodating a large number of guests coming and going, but that did not appear to be the case. Upon arrival we joined about 30 other guests whose rooms were not ready. We were all trying to check in for weddings that were scheduled to begin in a couple of hours. The staff did get us all into rooms, but we were all rushed to get prepared. In speaking with other guests that had arrived the previous day for the rehearsal events, I found that they had the same experience. While waiting for our room, I noticed a number of guests that were confused as to which elevator to take to their room. They had not been told by the front desk which floor their room was on and which elevator serviced that floor. That should be simple customer service. We did find the room to be clean, accommodating and comfortable. We were disturbed a number of times through the night by other guests returning to their rooms after an evening of partying. June 30, 2014
Rated 4 out of 5 by Great location We enjoyed our stay as it was very well located. Room smelled like someone had smoked in it but we dealt with it. We dId not think the bed was comfortable. The air condititioner ran often (shutting on and off frequently) but did not effectively cool room. As a result we did not sleep well. July 26, 2014
Rated 3 out of 5 by Good location BUT.. The location is great with nice view of Downtown but the train that goes by is a bit noisy. I really was surprised that the condition of the rooms and even the hallways were not great. I expected more from a Sheraton hotel. I stayed at 2 other hotels that same week and the conditions of the room were better for half the price. I would try a different hotel next time. April 17, 2014
Rated 4 out of 5 by Good Hotel But Music Too Loud Very comfortable rooms and nice public areas but the music through the PA system in the public areas was way too loud. I called the manager and it seemed he turned it down for a while but the next morning in was blaring through the speakers at 6:30 AM. Very annoying. August 1, 2014
Rated 5 out of 5 by Great Experience I stayed for 2 nights for a conference. The room was very clean, bed was comfortable, location great. Although all the surrounding restaurants were chains, you were walking distance to many local options. Walking distance to downtown cultural district and inclines. July 29, 2014
Rated 5 out of 5 by good I stay at this hotel every month. this trip the pool and hot tub were closed. I was not told this when i booked the room. I would have stay at another hotel with a working pool. My daughter was very upset. August 13, 2014
Rated 4 out of 5 by No clean wash clothes provided for second night Room was very nice and comfortable....but why were used towels/wash clothes removed without replacement? Check-in staff not particularly polite or accommodating. August 18, 2014
Rated 5 out of 5 by Awesome Hotel The hotel was great, close to many Pittsburgh attractions and the hotel shuttle made it easy to get to a lot of them. The river view rooms are well worth the extra money. The only thing negative I have to say is that the hotel parking was a little pricey. July 29, 2014
Rated 5 out of 5 by Excellent Staff A quick overnight-we visit Pittsburgh several times a year-never stayed here before but quickly moved to the top of my list-the staff was exceptional-the room and view great-location shopping and restuarants within walking distance-you can park your car until you leave-walk many places and the shuttle service can do the rest-Can't wait to return! April 29, 2014
Rated 2 out of 5 by Very noisy at the moment I did not know that the hotel was right by the train tracks. Although I could bear with a few train runs if the room price was right. Worst of all, we were told at check-in that renovation was going on. After two sleepless nights we were not able to sleep in because there was drilling in the room right above ours around 8 a.m. June 11, 2014
Rated 4 out of 5 by Magnifying mirror in bathroom As I get older, these magnifying mirrors are great to help apply make-up. However, the mirror probably was installed by a guy. It was too high for me to even use and the height was not adjustable. In addition, one of the light bulbs in the bathroom was out so it was difficult to see to put on make-up. July 3, 2014
Rated 3 out of 5 by The staff was not friendly Our checkin person was extremely rude and unwilling to listen to our needs. Check in was at 3:00 and the room wasn't ready till 3:45. The clerk was suppose to call us when the room was ready and never called, we happened to check back and see how much longer it would be. Our room had a sewer back up odor in it. June 24, 2014
Rated 4 out of 5 by Excellent location We attended a wedding reception in one of the hotel's banquet facilities. The food was wonderful and the sleeping rooms, very comfortable. Our only negative - front desk staff and cleaning crews need more training..... August 5, 2014
Rated 3 out of 5 by Transportation and decorating There were long waits for taxis at this hotel - a minimum one hour wait - and the shuttle was frequently busy so it was hard to get around town. The suite we stayed in was a nice size but it was sparsely decorated and could have used a table or desk to sit and work at. It did have a nice view of the river and the temperature was good. May 18, 2014
Rated 3 out of 5 by Hope it's better after renovation. Requested a fridge..no fridge. Carpet floors had stains. Tile in bath was moldy, shower was hard to operate and had low pressure. Took 2 calls AND a stop at front desk to get more towels. Front desk was not friendly for a first time guest. Not enough toilet paper to last the 2 nights we stayed. Definitely not what I expect for a $200+ night room! March 17, 2014
Rated 5 out of 5 by Excellent We had a retirement party for my mother there. Emily was wonderful with the planning and being that we are all out of state she made sure the event was put together perfectly. The staff were wonderful and so nice. We had a blast, the view in the fountainview room is to die for. The food was delicious. The rooms are comfortable and being remodeled. February 15, 2014
Rated 5 out of 5 by Most Impressive The King Parlor room was the nicest room/suite I have had at any property in the last 3 years. From size to layout to decor it was most impressive at the Sheraton price point. August 12, 2014
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