Rated 1 out of 5 by hansar 2 night minimum stay now required..even if you're a Starwood Member.
We are Starwood members and have been staying here for years. I tried to book a room for one night and was informed it had to be at least 2 nights. I have been staying here for years and this is the first time this has happened. I am cancelling my AMEX Starwood credit card!! This is ridiculous!!!! They change their policies/point values constantly!! Being a Starwood Member means nothing....don't waste your time staying here!! Overpriced dirty hotel!!!
August 18, 2012
Rated 1 out of 5 by JaimeD terrrible.................
the hotel was under construction, ac control did not work when an engineer arrived, he state he would get to it after I checked out. Restaurant service terrible.
June 22, 2014
Rated 4 out of 5 by blackrose Very nice hotel
Once I have received one of the newest and remodeled rooms, I was very satisfied with everything.
April 9, 2014
Rated 4 out of 5 by WantsMoreTravel Overrated
This is a very nice Sheraton. My complaints are that with what they charge, parking should be included. Sheraton has this listed as a Category 4. No way! The Swan and Dolphin at EPCOT are Category 4s, this one is not. The Club Lounge is very nice, but a little more choice for breakfast would go a long way (especially for a Category 4 hotel).
The furnishings were nice, and as always, the Sweet Sleeper Bed was very comfortable.
We made the mistake of arriving at the same time that a Penguins game was being played. It took almost an hour to go the last 5 miles. Also, check the directions. We followed our GPS and it took us the long way. The printed directions are pretty good, but a little misleading. It definately helps to have a navigator with you!!!
We were upgraded to a top-floor room overlooking the city. Can't get any bettter than that!
February 21, 2013
Rated 5 out of 5 by eagleschick this hotel has the best staff by far!!!!!!!!!!
we wanted to send a shout out to our shuttle bus driver steve! he rescued us from the southside and got us to our eagles concert with time to spare!thank you soooo much!we waited for a taxi for almost two hours and they never came to take us!!!!!!the cab service in Pittsburgh is absolutely horrible!!!!!!!!!!!!!!!!!beware!THANK-YOU STEVE FOR YOUR WONDERFUL PROFESSIONALISM AND SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Sincerely,The Orcutts
July 25, 2013
Rated 4 out of 5 by JWjw10 breakfast
service was terrible, slow
June 22, 2014
Rated 5 out of 5 by bunder2 Fantastic Girlfriend Getaway!
I just returned from a great weekend at the Sheraton at Station Square. The staff including the managers, restaurant, shuttle drivers and housekeeping could not have been more accommodating. The rooms are very comfortable with an excellent view of the Pittsburgh skyline as well as the river. I hope that anyone who is planning a getaway weekend in Pittsburgh chooses the Sheraton at Station Square. You will not be sorry!
August 21, 2012
Rated 5 out of 5 by maggie3pet This hotel is a geat place to stay
my son's recent wedding was at the Sheraton and we were totally pleased. Staff was friendly and helpful, rooms were clean and comfortable. Breakfast in the dining room was a little pricey, but we recieved plenty and it was very good. There was a large group of family members that came for the wedding and stayed over at the Sheraton and all were pleased. Lastly hats off to the events staff they were excellent.
August 7, 2012
Rated 5 out of 5 by WV26241 Getaway from Snow weekend
One of the greatest assets of this Hotel are the Bellman. Thanks to Bellman John for making our dinner reservations at the Grand Concourse, We were truly given the VIP treatment. Secondly, great friendly service by Big Steve, the van driver for getting us to dinner on time and the ladies to Heinz Hall. They do a great job!
February 17, 2014
Rated 5 out of 5 by bunder2 This hotel has great features.
My college friends and I recently spent a weekend at the Sheraton Station Square. Our two room spacious suite overlooked the Monongahela River and the spectacular skyline of Pittsburgh. The staff went above and beyond to accommodate us. The courteous shuttle drivers took us wherever we wanted to go in the area. We had a delicious dinner and breakfast buffet at the hotel. We will definitely be back!
August 21, 2012
Rated 4 out of 5 by KayKay914 Most Helpful Staff
Upon arriving ask for Johnny, he was so friendly, helpful and kind. I was fortunate to obtain his service both checking in and out.
Also, the security during my stay was again outstanding. No security issues as the Sheraton is a lovely place, but the security employees also help the guests if needed. I wobble, due to health issues, and they steaded me when needed. thank you to these people.
March 7, 2012
Rated 2 out of 5 by michigan1973 Overpriced for the quality
My reservation said rooms came with refrigerators, they did not. Also I had requested a rollaway bed. I did not get one, but I was OK with that until I got my bill and see they charged me for one. The parking situation is horrible and the hotel should be more upfront about the $21 a day for parking. It would've been nice to spend the evening at the hotel bar but the bartender was not friendly and the cost for drinks were overpriced. The hairdryer in the room was cheap and didn't work. But the bell hop was great and I enjoyed the free shuttle service.
May 27, 2014
Rated 1 out of 5 by mdb125 Not up to par
Sheraton Hotels are known for their award-winning resorts and hotels, but from what I have seen and encountered at this Sheraton I don't see what they are talking about "award-winning". I stayed in the Sheraton for a Military related event. I myself being in the Military asked for the government rate. They stated the government rate was the same as the regular price room. I would not have been too upset paying the full price for a room but I was informed my wife and I would receive a complimentary continental breakfast with the room. The breakfast was not complimentary and had to wait 20 mins to be seated which then took another 10 mins for a waiter to come to the table. The breakfast itself was ok. Our room was just another hotel room, not what my wife and I were expecting from a Sheraton Hotel. Also most high end hotels my wife and I have stayed at had free parking, we had to pay 2 days for parking. We were very disappointed for the money we had spend on just another OK hotel.
November 4, 2013
Rated 1 out of 5 by mvapton Deluxe Room O'top train
I came to Pittsburgh for an interview. I was booked the Deluxe room overlooking the city, however, it was also overlooking the train that kept me up all evening. I believe I should have been informed; I was very tired from my trip from Rochester, NY.
November 15, 2013
Rated 3 out of 5 by maddog85 payment issue
Paid up front with my debit card for the 2 nights, and they go on to freeze my credit card for 400.00 which i left for any extras. Went to make a large purchase that week and to my surprise I was told that an authirization from the hotel had been put on my card. How embarassed I was when I went to make that purchase. I call hotel and get a run-around.Also, was promised a 5.00 voucher for no room service and never recieved it until I asked about it at check out, They gave me one but it was useless, I could only could use it while I was staying there. It would have been nice to have since our group dropped a ton of cash at he bar.
April 2, 2014
Rated 1 out of 5 by Indy2012 Molding ceiling tiles
The fact that the popcorn ceiling had water damage/mold on it just made me wonder about how clean the hotel really is. I've stayed at the hotel 2x, and in both rooms there was that weird popcorn ceiling water damage. The hotel needs an extreme makeover.
April 17, 2013
Rated 2 out of 5 Deeply Unsatisfying
I stayed here 3 years ago and this hotel hasn't improved at all. The internet is dial-up at best, just like it was 3 years ago and the TV works when it wants to. The staff merely claims that it is out of their hands. Look elsewhere
May 28, 2012
Rated 2 out of 5 by TheVirginian Very noisy at the moment
I did not know that the hotel was right by the train tracks. Although I could bear with a few train runs if the room price was right. Worst of all, we were told at check-in that renovation was going on. After two sleepless nights we were not able to sleep in because there was drilling in the room right above ours around 8 a.m.
June 11, 2014
Rated 5 out of 5 by MLG1959 Excellent Staff & Rooms
A great place to stay! As a business traveller, this hotel offers friendly and helpful staff, a safe environment and great rooms to relax. The pool, suana and exercise rooms are fabulous! The shuttle drivers are all very friendly and can offer a ton of ideas for fun, food and drink. The hotel staff are equally helpful and do whatever they can to make each stay a great experience. Love the newly remodeled rooms with usb ports!
June 6, 2014
Rated 3 out of 5 by steveku2 Lack of attention to details
This hotel is old and showing its age, and no one seems to care. One of the 4 elevators was out of order, and there was no indication it was being fixed. Hand dryer in the men's room - out of order. Even a light in the restaurant - out. A cracked and peeling lampshade in my room, which was quite small. The hallways are dark and dingy. No rooms available until 3:00, and even then the room I had reserved wasn't ready. This hotel certainly isn't a dump, but it needs a major makeover and a staff that pays attention to details.
May 27, 2014
Rated 2 out of 5 by Rob67 Renovation needed
Older property in need of renovation.
June 9, 2013
Rated 2 out of 5 by leaang Needs a good cleaning & update
The bed was comfortable but the room was dirty. There were peanut shells and other "dirt" along the edge of the bed frame when my husband went to look to see if any of our things were under there. The bathroom had moldy grouting and the water would run off the sink counter if any got on it which then meant the board under the sink was dirty because nobody cleaned it and the floor would get very slick and wet. We were in a conference room for a wedding and there was still food on the floor - looked like nobody had vacuumed and we had a crawling baby who we had to watch closely because of these food particles. My brother in law was in the rest room and a Sheraton employee was in there on the phone. When he went to wash his hands the Sheraton employee said something to the extend of "can you keep it down, I'm on the phone". My brother in law said "excuse me" and the employee walked out. I thought that was TERRIBLE and he should have reported it to the hotel manager. We got an event discount but I would NEVER pay full price for this hotel. We paid $150/night and that was even pushing it. The only good thing was the location - so close to every thing we had going on that weekend. One plus, the girl bar tending Saturday & Sunday was superb- very friendly and helpful!
August 30, 2012
Rated 2 out of 5 by Manju Like a cheap motel
Room smelled faintly of cigarette smoke. For the star rating and listed price, didn't expect paper cups, dinged up furniture and 80s beige theme. The air in the hotel was stale, and my wife in I took deep breaths of relief when outside, which is saying something in Pittsburgh. Biggest complaints: 1) Room heater was wildly erratic,and more like what I would expect in a cheap motel. Room was cool but turning up heat to highest setting only brought up heat a few degrees, over several hours. Turned it down, to below the setting where it had been cool, when going to bed, then woke in the middle of the night at what felt like 100 degrees, which gave me a severe headache. Had to turn on AC, which worked well.
2) Went to front desk at 9:05am to ask about getting some Advil for my headache, as the gift shop was closed. Was told the gift shop should be open (starting at 8) but that if it was closed, the time of the clerks return should be displayed. The front desk attendant then pointed out the clerk, who was standing in the lobby reading a poster or something. Instead of calling out to the clerk and asking her to open up for me, the receptionist told me to go look in the shop window for the return time. Instead I went directly to the clerk, who told me she would be back in the shop at 9:10 then proceeded to walk to the gift shop, unlock the door, and lock it behind her, at 9:09. At 9:10, she walked to the door and unlocked it. The customer service training at this hotel seems to be absent.
April 1, 2012
Rated 2 out of 5 by JWHouTx Low occupancy does not mean better service
I stayed in this hotel for two nights. After the first night, I approached the front desk for a late check-out the next day. The staff there asked me to check back in the morning. I realized I didn't mention I was Gold so asked her if they made any exceptions for their Gold Elite members and she actually looked at me and said, "Is that in the brochure?"
Another staff member has now also started working behind the counter and obviously wanted to help and I welcomed it. Yes, she said, I was right for Gold level and above, but I would still have to check back in the morning. I've never been told this at any property before. I mention that I always hate to wait until the morning to ask because the front desk is so busy with other things. "Oh, we won't be busy tomorrow morning," she said. Why then, I asked, can't you just give me the late check-out right now if you know occupancy is so low that you won't be busy?
It's just the way we do it to verify.
It may be just the way they do it at THIS Sheraton, but it isn't the way Starwood properties around the world do it.
Add this to this:
- Was put on 4th floor (there are preferred floors higher and my notes for each reservation clearly request higher floors)
- The "updated" TV does not have an HDMI port
- Bathrooms still outdated
- For breakfast, instead of meeting and greeting me, the hostess flags me down from the back of the restaurant where she seats me.
- The wireless Internet access is about as fast as a 56K modem. Yes, K!
If it weren't for the logo on the building, I would have sworn I was in another brand of hotel all together.
May 28, 2012
Rated 4 out of 5 by Norma4 Hotel Review
As a part of a national nonprofit conference, I found the hotel and staff to be very accommodating. The hotel was neat and clean and the food served excellent.
June 9, 2014
Rated 5 out of 5 by TinaB26 GREAT HOTEL IN THE AREA
My husband and I planned a weekend getaway we picked this hotel. Great Great is all I can say. We walked in and we felt so welcomed and it felt like we was home which was a great feeling the staff was amazing and helped us with everything which was great! We stayed 3 nights it was the best. It's close to food and shopping and bars which my husband really loved we stayed on the 14th floor club level WE ARE SO HAPPY WE are club members!!! Because the view was amazing and it was great to get water and coffee every day when the room was cleaned and bed was made when we was out. The pool on the weekends is really busy but on Sunday its open 24 hours and it was the best because we got to go for a swim before bed and I will tell you right now the sauna they have the steam room I loved and so did my husband. The bar was great because you can go down and have a few drinks and not have to leave your hotel. The train was great that passed by the hotel it did not wake us up at all or anything. We loved watching them pass was great. The room service all I can say was AMAZING!!! The food is sooo good. The parking was great as well 18.00 dollars a day we parked and did not drive at all for the weekend which was great because its so close to everything we did sight seeing around the area and did some shopping downtown. This hotel is great super great very clean and the staff is just amazing they make you feel sooo welcome and make you feel like you are home which is the best. This would be my favorite hotel in Pittsburgh and my husband would agree with me. This is top 1 of our pick and we will be staying here for everything now. If you want a nice and fun stay you should pick this hotel because you will feel welcomed and feel like you are home and they have everything for you which is great and the gym and pool and all the other things that come with the hotel is really great. We are very happy with our stay and we will be staying here from now on with football games and any sport event or just getaways Thank you staff for amazing stay you all did a great job keep up the great work we will be back soon. Booking a trip back in April
March 12, 2013
Rated 1 out of 5 by Metro123 Very Disapponted
I was horrified when I found personal products left in the bedside table from previous guests. The room was dirty, as I discovered makeup smears on the walls of the bathroom and the wall paper was soiled through out. The concierge would not let me exit the elevator before he attempted to enter the elevator, literally pushing me out of his way. The noise from the train during the night and early morning hours were unbearable when trying to rest. The only good experience I had was my interaction with the nice woman at the reception desk when I checked in. I paid full price for this stay and was extremely unsatisfied.
February 28, 2014
Rated 1 out of 5 by Sa65 Bad smell
I stayed in 623. Terrible smell. Stale/ mold smell. This was Pittsburgh Sheraton at station square. Stayed night of June 4th.
June 6, 2014
Rated 5 out of 5 by Nene92982 This hotel was all that and some!
I stayed here to attend a job related conference and it was awesome! There were places nearby to visit and have dinner and the overall experience was just FANTASTIC!
June 5, 2014
Rated 5 out of 5 by Ron1994 Great location.
Being in the heart of Station Square made this hotel a great choice. Food, bars, shops all seconds away.
June 4, 2014