Rated 4 out of 5 by Jkkd7 Nice hotel but under construction
We had a nice stay at this hotel however on Monday morning when we would have liked to sleep in we got a shock because they started drilling and hammering around 7:30 am. We all woke up then. I don't think it is appropriate to start working in a room that has people below you probably until at least 8:00 maybe even 9. I am supposed to hear from the manager to see what they will do for me, so far I have not. Overall, we had a nice stay and they are trying to update the hotel.
July 1, 2014
Rated 3 out of 5 by fireinsp Grteat view
Hotel had great view of downtown Pittsburgh. Great pool and hot tub. My biggest disappointment was the quality of the food for the high price. You would think with 15 places to eat at station square the hotel would try to have better value food.
July 9, 2014
Rated 4 out of 5 by Curt84 Baseball
The room was nice and the baseball package was great, but the AC in our room wasn't working right. We went to bed with a room temperature of 71 (the wall stat said 68) and I turned it down 5 degrees. We woke up to a room that was 74 degrees. We did not rest well. The baseball package wasn't right and getting it corrected was a hassle.
July 8, 2014
Rated 4 out of 5 by GM52 GReat location
Great location and freindly helpful staff. New rooms are very well done.
July 9, 2014
Rated 4 out of 5 by spearmuzik july 4th visit
1. as a common courtesy, your staff should have told the crowd on the balcony awaiting the July 4th fireworks that the fireworks were only partly visible from the balcony
2. when we made the reservation, the clerk failed to tell us the hotel was under renovation & that the club lounge was closed
3. can anyone figure out how to buy quieter air conditioning units?
July 7, 2014
Rated 3 out of 5 by WeekendTraveler56 Not Equipped for Holiday Weekend Rush
I should have expected confusion and disarray when walking into the hotel on July 3rd at 4 PM and the Check-In desk was relocated to across from the Gift Shop. The reservation that I made on New Year's Day for a specific suite on the 7th floor was not available, apparently because I had booked with central booking and not directly with the hotel. The room was ok but very odd. The "living room" portion of the suite was nearly empty. The room is huge but there was only a couch, 2 side chairs, a coffee table, and a table along the wall to hold the television set. The refrigerator was back in the corner near the window. There was one potted floor plant. No table or desk to work on, no desk chair, nothing. Did the hotel run out of furniture? Good thing I didn't need to plug in a computer to do work. The "bedroom" side of the suite was fine. Since we were not given the room as reserved, the Front Desk check in personnel was gracious and provided us with a Service Promise certificate for Breakfast for 2 at the Trackside Restaurant. This was a huge mistake. Not sure why at 9:45 am the restaurant staff was unable to handle the customers but it was nearly a disaster. As someone with a disability, I need to know why I am always expected to walk the furthest distance to a table? Down the entire length of the restaurant, along the buffet table, up another set of stairs, to be seated at a table near the window. Two of the 4 chairs had milk spilled on them and the cloth napkin had something wet - like ketchup - on the napkin. After waiting for 10 minutes our server finally arrived to take our drink orders. We specifically said 2 decaf coffees and one chocolate milk. When she arrived, she seemed surprised when we said that we both wanted decaf coffee. She said "oh you want coffee too?" I should have passed on the coffee - it was the worst decaffeinated coffee that I've ever had. After waiting another 10 minutes for a bowl of cereal, and then another 15 minutes for our meal I should have realized that this was a mistake. Why is French Toast drenched with syrup and covered with sickeningly sweet bananas and dried fruit? The French toast was not able to be eaten. The egg omelet was obviously Egg-Beaters. I had to ask for my side order of sausage. Why couldn't this server get anything right? When she returned to ask how our meal was we told her the coffee was horrible. She returned, 10 minutes later, with 2 supposedly fresh cups of coffee which were equally as horrible. At this time we gave up and since she had already had our Breakfast voucher, we left. although we had no idea what the breakfast would have cost, we did leave our server a tip. This facility needs a lot of help. The rooms might be large but they are empty! Another suggestion: place the coffee maker near a WATER source! It's perched precariously on top of the refrigerator in the living room area, no where near a sink for water. Yet, the counter in the bathroom, which is huge, is empty except for an ice bucket, glasses, and complementary bathroom supplies. Lots of room to place the coffee maker in there! Someone needs to think when designing the amenities in this hotel.
July 6, 2014
Rated 4 out of 5 by Sharon738 Magnifying mirror in bathroom
As I get older, these magnifying mirrors are great to help apply make-up. However, the mirror probably was installed by a guy. It was too high for me to even use and the height was not adjustable. In addition, one of the light bulbs in the bathroom was out so it was difficult to see to put on make-up.
July 3, 2014
Rated 3 out of 5 by Blackjack23 Great place, but needs better service
Super location with easy walk to shops, restaurants, tour boats, inclines, easy in and out. Service needs help. Rooms for our convention not ready for 1-2 hours after 3 p.m. checking time. Looking for a.m. coffee to go and barmaid said she was out and breakfast area packed. Had to go down the street for it. Two mornings in a row breakfast waiter slow or didn't come around at all, forgot coffee til almost done meal.
Asked maid for 2 extra towels each day and she brought one. Room comfortable and nice but no door hooks in bathroom for robe, clothes and hard to see in closet with no light.
Shuttle service very friendly and timely.
June 23, 2014