Rated 1 out of 5 by Metro123 Very Disapponted
I was horrified when I found personal products left in the bedside table from previous guests. The room was dirty, as I discovered makeup smears on the walls of the bathroom and the wall paper was soiled through out. The concierge would not let me exit the elevator before he attempted to enter the elevator, literally pushing me out of his way. The noise from the train during the night and early morning hours were unbearable when trying to rest. The only good experience I had was my interaction with the nice woman at the reception desk when I checked in. I paid full price for this stay and was extremely unsatisfied.
February 28, 2014
Rated 3 out of 5 by Ghostfern Good amenities, needs renovation
The rooms and corridors need new carpet, wall resurfacing, new paint, and a thorough cleaning. Cobwebs hung from the ceiling near the elevators. My room's carpet was stained and dusty along the baseboards. The lack of a refrigerator, and the very small ice bucket, conspired against keeping any food cold. The heater/cooler was noisy, kicking on and off all night. The hotel was so warm I had to have the cooler on in February. Guests were noisy after 11 pm. This hotel is used by the military for personnel and families prior to relocation for duty.
February 23, 2014
Rated 2 out of 5 by Max0527 Station Square
Room was in desperate need of updating. Sheets were stained, lampshades spotted 1 lamp did not work, and no hairdryer in the room. Coffee shop closed too early, not much choice to eat at restaurant. Staff was friendly and helpful, however no recognition of being a SPG.
February 26, 2014
Rated 1 out of 5 by Khowell Not worth the price
I expected a hotel of this status to be very well kept and updated. In our room the head board of the bed was broken in several places and very uncomfortable. The bathroom tiles were dirty and broken. The room was dirty and the heat was very hard to adjust because it was an outdated heater that had controls on the unit itself. We also stayed two nights and on the second day we did not get enough towels and they did not replace our soap.
February 24, 2014
Rated 1 out of 5 by JZ48 Disappointed
Room was standard, prices too high for value. Fast Track restaurant terrible. Eating area uncomfortably cold. Fodd in buffet on Friday night and Saturday morning was not up to Sheraton quality. Soup from buffet was only warm, Clam Chowder ordered off the menu was cold and should have been named potato soup. Meat not properly prepared. Chicken fingers were only warm and the pasta was cool and pasty. Saturday buffet, eggs were cold and mush, french toast cold. The only thing going for it was the coffee was hot and the toast was nice!
February 17, 2014
Rated 2 out of 5 by Lynn2014 Very dirty, stained, and outdated rooms
My boyfriend and I were so pleased that we found a great deal on a third party site after comparisons on multiple sights, including the hotel's webpage. I called ahead and requested a fridge and was told I would get one. When I mentioned that I was very excited about my visit, as this is the 2nd time I've ever been to Pittsburgh, the first being over 10 years ago, the lady didn't seem to care and said very dryly, that that was nice. I thought that was odd, but didn't think much of it. We also asked if our room would be one bed or two. She said one. We finally checked into our hotel today after 6 hours on the road...it was encouraging after all the missed turns, to be greeted by the concierge with such a friendly smile. He assured us that he would get our luggage up to our room. When I walked into our room, I immediately noticed two very small beds...it had been some time since I was in such a small bed (double) and I immediately questioned the bellhop as to why we had two beds instead of one. He called the front desk and they said that because we reserved through a third party, that was what we got and they could do no more for us. We also did not have a fridge. The outlets are coming off, the wires are exposed, the carpet is stained, the beds are like that of a motel (loud and springy) and the wallpaper is peeling and the furniture is scuffed. The lamp shade is also cracked and yellowed. This isn't my first time staying at a Sheraton. I stayed at a Sheraton in Frazer PA for a business trip, as well as Sheratons worldwide in Singapore and Kuala Lumpur. This is my WORST Sheraton ever. I am GLAD I didn't pay full price but wonder, if I had booked through the hotel, would my room be MUCH better? And are these rooms these shabby because I went through a 3rd party?! Also, my boyfriend was held hostage by the parking garage. He went to park the car there and couldn't leave the garage AFTER parking until he paid $3.00. This on top of the $20 parking fee. I'm not really looking forward to this "romantic getaway" There's only so much romance two double beds can handle.
February 22, 2014
Rated 2 out of 5 by Elrobin Very disapointed
We stayed here for a dance convention & we were completely dissapointed!! There were stains on our bedding & towels. The room was dusty and had not been vacuumed. The staff acted as if we were bothering them. A bag of ours was "misplaced" from a secluded hallway but turned in to the desk after nothing of value was found in it. One of the conference rooms had a leaky roof & could not be reached. The carpets could all use a major shampooing and just a good cleaning throughout. The staff was not very helpful or apologetic in trying to find the missing bag. The hotel should have had more than one cheep little microwave available for people to heat up lunches & dinners. Just overall not a great experience.
February 12, 2014
Rated 4 out of 5 by Jacke27 Maid Wake-Up Calls
Nice Hotel, Great Location but be careful of the maids, they start knocking on the doors at 7:30, doesn't matter if it's your door or not... you can hear them coming down the hall.
February 20, 2014