Rated 3 out of 5 by Nohobo Could be improved by addressing issues like these
This is a decent hotel, and could even be a good one, but there are some problems in its management that need to be addressed. First the wireless internet system is not up to standards that one would expect. It is slow, and once you get signed into the network for 24 hours of free usage, it often won't let you access the network again if you ever disconnect from it. Secondly, the staff aren't quick enough at taking care of things. The first night I got there, I called the front desk about the desk lamp not having a bulb in it. They said they'd send an engineer to address the problem right away. The engineer never showed up, and the problem was still unresolved when I checked out three days later. Take care of little things like this, and the guest experience would be much improved.
May 5, 2013
Rated 2 out of 5 by Tomee Real let down
This stay was a real let down. We checked in and hauled all our stuff to the room only to find out that there was no air conditioning. It was like being in a sauna. They sent a maintenance person to check it out and it took forever for him to arrive (nearly an hour). He took the filter out and said he would be back (nearly another 45 minutes). We had not eaten and could not leave until we knew what was happening. After another 30 minutes they called up and told us they were going to move us, but we would have to wait to see if they could find a room. This took over an hour. Then we had to move all our belongings and get situated in a room with no bottled water, toilet paper, towels, garbage in the trash can, and the floor not vacuumed. By the time the dust settled we were finally able to order a pizza and we ate at 12:30 am., and the project I was to have turned in by 10 PM was not completed, which cost me a job. Five hours to check in and settle into a room is totally unacceptable.
May 17, 2013
Rated 4 out of 5 by VK325 Breathtaking views
I stayed in a junior suite, with a river/city view. The room was very spacious and very clean. I recieved a phone call to make sure my needs were being met, and I felt very comfortable and relaxed during my stay. The bed was incredibly comfortable-with very clean and higher end linens. The hotel is a short walk to the night life and various restaurants. We already planned our next visit to celebrate our anniversary there.
May 11, 2013
Rated 2 out of 5 by bob2013 Mixed emotions about the Hotel
While the staff and local ammenities were spot on, the location and room was not. Station Square offers great dining experiences and views of the city however that would not be enough to compensate for the paper thin walls of the rooms and the proximity of the Train Tracks outside my window overlooking the river. I could hear every conversation being had in the hallway as well as the rooms adjacent to mine. The biggest deterrent is that the train runs at ALL times of the day which makes it extremely difficult to unwind and rest in the evening.
We were told that the hotel was to undergo renovations, it is too late, this should have been thought of LONG ago.
April 29, 2013
Rated 1 out of 5 by CWade32 This room was the worst part of my trip
I'm not sure what I paid for. I guess if you reserve a suite, you receive complementary old food in the fridge. Perhaps the price included the beer caps littered through out the room. It also could have included the bed that was falling apart, or maybe the peeling wall paper. I wont even begin on the teenagers running the halls until after 4am, drunk. I will never stay in this hotel again. I hope people read this and don't make the same mistake I did. Stay away from this overpriced dump. Pittsburgh is a very walkable city, I'm sure there are better options than this.
April 8, 2013
Rated 2 out of 5 by Michael Great Location - Service needs improvement
Location is great - my wife and I had a great time walking around in the city, and there are many restaurants to choose from close to the hotel. 2 MAJOR problems with our stay - check-in was a mess. The check-in area is not very large, and the staffs inefficiency was resulting in many impatient guests checking in. There was a sign for SPG Gold and Platinum members to check in - however, when I moved over to that line, some of the other guests waiting to check in accused me of jumping out of line - the woman working the desk acted like I was in the wrong until I pointed out that I was a SPG Member and the sign identified that this was the SPG Check-in area. Not what I was expecting based on past experiences. The room had a great view, however it was not clean (mirror was dirty, hair on the bathroom floor). We did not use the pool however it looked nice.
April 22, 2013
Rated 1 out of 5 by TOMandJEN Absolute worst experience EVER!
Our stay was horrible. First room was dirty...second room was a business conference room with a fold up bed (definitely not the romantic room we reserved for our anniversary!) and the third room's bathroom and hall light did not work. Add to it that there was a very loud cargo train that passes within feet of the hotel...EVERY 15 MINUTES. Last insult to injury, the desk told us that the breakfast buffet was available until 12 noon on a Saturday. We arrived at 10:40 and it was already shut down to start setting up for a special event. All in all...the worst stay we have ever experienced.
April 9, 2013
Rated 3 out of 5 by djpelleg Great location but in serious need of upgrades
Station Square is a great location with lots to do. Restaurants and shopping really close by. Utilize the shuttle for going in to Pittsburgh to save money on parking. The drivers are really nice! The person who checked us in needs customer service skills as she was not helpful when we asked her questions, like we were a bother to her. I read reviews about the cost for the room and if your room is located by the elevator how loud it will be. That is no lie. Not much sleep for the 2 nights we stayed. Those rooms should be offered at a severe discount. I have stayed on beautiful oceanfront property cheaper.
November 14, 2011