Rated 1 out of 5 by Anrak1 Under deliver
Arrived at midnight. Told front desk I needed a 7:30AM wake-up call, would prefer a king bed and access to the club lounge. Upon entering room, room had double beds but given the time of night I didn't bother going downstaris again to complain. Was woken up at 8:45AM by my work colleague who had been downstairs waiting since 8:30 to pick me up to attend meeting. Scrambed to wake up, take quick shower, etc and we were late for meeting. AS well, stopped by loung on the 15th floor where I stayed and card did not work. What a disaster!
March 11, 2014
Rated 4 out of 5 by CJV612 This hotel has great features.
I wanted to tell you for my first stay at the sheraton was spectacular. I most definitely will do this again, but I would stay a whole weekend. The staff was helpful with my first stay and also I loved the fitness part of the hotel. (Especially the pool and hot tub)I especially love the upgrade too, which had unlimited drinks, snacks, drinks, &etc. That was worth the price. Thanks for letting my first stay be comfortable and less painless.
March 9, 2014
Rated 4 out of 5 by Jenn111071 Club Room, Not What I expected
When I booked the Club Room, i was rather excited to stay in what I thought would be a 5 star plus PLUSH room. When we got our room, I was very disappointed that old food was left outside our room. Someone didn't clean up. then upon entering the room, ther was NOT a sleeper couch as stated in the description. the carpet was old and not as clean as expected. The bedding was beautiful and the bed was rather comfortable. It just did not meet the expectation of having a CLUB room. The lobby area and bar area are absolutely beautiful. Check in was an ease and the door man was SO kind and helpful. There were several parties happening on the Club Level and well, they were rather loud. As for the Club Lounge, the Latte Machine was WONDERFUL. The coffee in the carafes was cold, so that needs to be addressed. As far as the goodies and food provided, it was up to par. I had a decent experience, but for what we paid for that room...I would look elsewhere as the room was NOT up to par for a Club Suite.
March 10, 2014
Rated 1 out of 5 by Metro123 Very Disapponted
I was horrified when I found personal products left in the bedside table from previous guests. The room was dirty, as I discovered makeup smears on the walls of the bathroom and the wall paper was soiled through out. The concierge would not let me exit the elevator before he attempted to enter the elevator, literally pushing me out of his way. The noise from the train during the night and early morning hours were unbearable when trying to rest. The only good experience I had was my interaction with the nice woman at the reception desk when I checked in. I paid full price for this stay and was extremely unsatisfied.
February 28, 2014
Rated 3 out of 5 by Ghostfern Good amenities, needs renovation
The rooms and corridors need new carpet, wall resurfacing, new paint, and a thorough cleaning. Cobwebs hung from the ceiling near the elevators. My room's carpet was stained and dusty along the baseboards. The lack of a refrigerator, and the very small ice bucket, conspired against keeping any food cold. The heater/cooler was noisy, kicking on and off all night. The hotel was so warm I had to have the cooler on in February. Guests were noisy after 11 pm. This hotel is used by the military for personnel and families prior to relocation for duty.
February 23, 2014
Rated 2 out of 5 by Max0527 Station Square
Room was in desperate need of updating. Sheets were stained, lampshades spotted 1 lamp did not work, and no hairdryer in the room. Coffee shop closed too early, not much choice to eat at restaurant. Staff was friendly and helpful, however no recognition of being a SPG.
February 26, 2014
Rated 1 out of 5 by Khowell Not worth the price
I expected a hotel of this status to be very well kept and updated. In our room the head board of the bed was broken in several places and very uncomfortable. The bathroom tiles were dirty and broken. The room was dirty and the heat was very hard to adjust because it was an outdated heater that had controls on the unit itself. We also stayed two nights and on the second day we did not get enough towels and they did not replace our soap.
February 24, 2014
Rated 1 out of 5 by JZ48 Disappointed
Room was standard, prices too high for value. Fast Track restaurant terrible. Eating area uncomfortably cold. Fodd in buffet on Friday night and Saturday morning was not up to Sheraton quality. Soup from buffet was only warm, Clam Chowder ordered off the menu was cold and should have been named potato soup. Meat not properly prepared. Chicken fingers were only warm and the pasta was cool and pasty. Saturday buffet, eggs were cold and mush, french toast cold. The only thing going for it was the coffee was hot and the toast was nice!
February 17, 2014