Rated 5 out of 5 by AlT1 This holel has a great supprort staff, good facilities and convenient location
We were treated and noticed that others were treated as though we were the most important hotel guests. We were greeted by the (I assume Bell Captain) with a smile and offer of assistance, the receptionist focused on us although it was a Steelers' weekend and very, very busy. The receptionist wait staff at breakfast and the bartenders at cocktail time were helpful, friendly; and efficient. Housekeeping staff was also accommodating, efficient and friendly. Our room was well situated, large and comfortable. We are both Pittsburghers attending our 55th HS reunion, livid in the South Hills, but have relatives in the North Hills so we feel that the Station Square Sheraton is the best location that we could find.
September 22, 2015
Rated 5 out of 5 by Dakar08 Awesome location and Staff
Heart of Pittsburgh and amazing staff.
September 17, 2015
Rated 5 out of 5 by Jen43 Consistent Quality!
This was my third stay and preferred choice for business trips to Pittsburgh. The rooms are impeccably clean and comfortable. The adjacent restaurants along the waterfront provide plenty of options for dining. Self-parking with easy access makes choosing this hotel easy.
September 14, 2015
Rated 2 out of 5 by Moco Dreadful!
How do I dislike thee? Let me count the ways:
Long dark hair in both the bathroom sink and tub upon arrival.
Large dark stain on bed pillow that looked just like dried blood. It was late when we got to bed, so we tossed it on the floor and told the desk clerk about it the next morning. She wrote it down without apology and said someone would replace it. Upon returning to our room after breakfast, it had indeed been replaced, and the dollars we'd left for housekeeping (who had not yet cleaned out room# had been taken! So we left more money for housekeeping since we didn't want to cheat them. Apparently the pillow delivery person felt they deserved a tip for bringing us an unbloodied pillow.
The door in our bathroom stuck like crazy and took all our might to open it each time we exited the bathroom. The clerk said they'd fix it after we checked out. Great - thanks. Again, no apology.
The breakfast buffet was the worst I've ever seen in a Starwood property. A smattering of cold eggs that had been sitting for hours, two slices of bacon amid some sausages, Wonder Bread slices made into soggy French toast, and potatoes #along with some stale muffins and yogurt). Hardly worth $15.95.
No sugar/creamer replacements included with coffee packet in our room the second day.
There was a short in the bedside lamp, which snapped, crackled and popped each time we turned it on.
Very slow drain in the sink. We asked that they fix it, but they didn't.
There is one redeeming quality -- their shuttle that takes guests into various parts of town free, which is driven by a delightful man named Steve. He was great. And actually, the bellmen are very helpful, and the waitress Bettina in the restaurant is extremely warm and goes out of her way to make you happy.
When we checked out the clerk didn't ask us how our stay was, which I've never experienced before in a Starwood property. But then I found out why things were so bad -- she happened to mention that they are actually owned by another company but are allowed to be promoted under the Starwood name. Really bad idea, Starwood, because this hotel gives you an undeserved bad name. It's one place we'll never see again.
September 2, 2015
Rated 4 out of 5 by MKMS Great location, great concierge.
The hotel is on a beautiful location, couldn't get better. Clean, the food was great. service at the bar and the concierges A+. Only dissapointed at our pre check in. The lady was pretty rude, but social media was super helpful and the MOD later checked us in amazing. Well recovered.
August 31, 2015
Rated 5 out of 5 by 52Sandy Best customer service
Have stayed at this hotel twice a year for the last 15+ years and they have always provided the best customer service. There never seems to be a problem assisting you with whatever you need. They make it happen. This review is coming from someone who travels 75,000 miles annually.
July 19, 2015
Rated 3 out of 5 by Bla8667 Nice hotel...bad service
The hotel itself is great. I stayed here a couple weeks ago and didn't have a problem. Stayed here last night and the people were so rude. The bartender snapped at us that she was busy and the front desk was rude about parking after they failed to tell us the correct information. Not pleased. For the price I may not stay here again.
July 10, 2015
Rated 1 out of 5 by DisappointedInPGH Poorly Managed, Rude Staff--Stay Somewhere Else
Check in is 3pm. We arrived at 3pm. Waited 20 minutes for assistance only to be told our room wasn't ready but would be "soon". Long line of other folks waiting for rooms as well. Two hours later--still no room and no call on cell as promised when our room was ready. Went back up to desk and finally got our room. Asked for room when booking to see fireworks--could not see fireworks from room even though I paid MORE for that view because was assured by reservations I would be able to see. While waiting for room to be ready, was offered two drink tickets for the bar in the lobby (there were three of us--one child). Person working at the bar was extremely rude to our daughter, trying to throw away a paper flag she set down on the table. We told the person not to throw it away and she told us to RELAX. Beyond rude and unprofessional. Many non-staying visitors overtook hotel patio areas whereas paying guest like us could not find seats. No one from hotel was policing this. Pool area has open access areas from the back allowing anyone from the street in--this is not safe. Pool area was without towels to boot. Overall experience is poorly managed (rooms not prepared, not enough staffing, not secure, guests taking back seat due to no management presence) and RUDE staff (telling PAYING customers to relax while they are waiting 2 hours for a room after being rude to their child, and not having the staff follow up with phone call when room was ready)--no apologies. The hotel facilities are nice but the disorganization and staff ruin this experience. Do not stay here. For the price, go to a different Pittsburgh hotel where you will be treated like the paying guest you are.
July 7, 2015