Rated 4 out of 5 by spearmuzik july 4th visit
1. as a common courtesy, your staff should have told the crowd on the balcony awaiting the July 4th fireworks that the fireworks were only partly visible from the balcony
2. when we made the reservation, the clerk failed to tell us the hotel was under renovation & that the club lounge was closed
3. can anyone figure out how to buy quieter air conditioning units?
July 7, 2014
Rated 4 out of 5 by Lynetteslp68 Great location
We enjoyed our stay as it was very well located. Room smelled like someone had smoked in it but we dealt with it.
We dId not think the bed was comfortable. The air condititioner ran often (shutting on and off frequently) but did not effectively cool room. As a result we did not sleep well.
July 26, 2014
Rated 4 out of 5 by CJV612 This hotel has great features.
I wanted to tell you for my first stay at the sheraton was spectacular. I most definitely will do this again, but I would stay a whole weekend. The staff was helpful with my first stay and also I loved the fitness part of the hotel. (Especially the pool and hot tub)I especially love the upgrade too, which had unlimited drinks, snacks, drinks, &etc. That was worth the price. Thanks for letting my first stay be comfortable and less painless.
March 9, 2014
Rated 4 out of 5 by rfs47 Excellent location
We attended a wedding reception in one of the hotel's banquet facilities. The food was wonderful and the sleeping rooms, very comfortable. Our only negative - front desk staff and cleaning crews need more training.....
August 5, 2014
Rated 4 out of 5 by Lakonda bogus charges
Our room was great. View wonderful, clean Staff was wonderful but, we really didn't need anything from them. My beef is the charges. We have a room charge which is expected. BUT, there is also an occupancy charge....REALLY??? My would I get a room if I was not going to occupy It. Also a charge of Occupancy/Tourism. We did not ask anyone anything. We were not tourist. We were visiting a family member. Occupancy tourism. ARE YOU KIDDING ME?????
January 21, 2013
Rated 5 out of 5 by KKT2014 Great Experience
I stayed for 2 nights for a conference. The room was very clean, bed was comfortable, location great. Although all the surrounding restaurants were chains, you were walking distance to many local options. Walking distance to downtown cultural district and inclines.
July 29, 2014
Rated 1 out of 5 by Khowell Not worth the price
I expected a hotel of this status to be very well kept and updated. In our room the head board of the bed was broken in several places and very uncomfortable. The bathroom tiles were dirty and broken. The room was dirty and the heat was very hard to adjust because it was an outdated heater that had controls on the unit itself. We also stayed two nights and on the second day we did not get enough towels and they did not replace our soap.
February 24, 2014
Rated 2 out of 5 by JudyH01 This hotel needs to change some features
I was disappointed that after paying a high amount for the room itself I then was charged extra to park my car. I have never had to pay for parking when staying at a hotel. On top of all that the room smelled like mold. I called down and told the front desk and the housekeeper came up and sprayed but it did not help. My husband and I have been having issues with our sinus since our stay.
June 19, 2014
Rated 5 out of 5 by Shermanite Awesome Hotel
The hotel was great, close to many Pittsburgh attractions and the hotel shuttle made it easy to get to a lot of them. The river view rooms are well worth the extra money. The only thing negative I have to say is that the hotel parking was a little pricey.
July 29, 2014
Rated 4 out of 5 by Hound do not publish
Nice stay. We had prepaid the room but found when I got home that we had been charged twice for the room on checkout. I called the same day and spoke with Amanda (Income Auditor) from the billing Dept who resolved the issue the next day as she promised and also followed up with me via e-mail. Many kudos to her!
July 17, 2014
Rated 5 out of 5 by GrandmaK GrandmaK
Stella, at reception desk, went above and beyond to assist us with our registration. It was very much appreciated.
August 10, 2014
Rated 4 out of 5 by Curt84 Baseball
The room was nice and the baseball package was great, but the AC in our room wasn't working right. We went to bed with a room temperature of 71 (the wall stat said 68) and I turned it down 5 degrees. We woke up to a room that was 74 degrees. We did not rest well. The baseball package wasn't right and getting it corrected was a hassle.
July 8, 2014
Rated 3 out of 5 by NJF52 Romantic New Years get-a-way
My wife and I used a SPG rewards tight to stay at the Station Square Sheraton on New Year's Eve. We were upgraded to a King parlor suite and were excited because we had a great river view at the end of the hotel. Th room was big but desperately needed a renovation. It is well below standards set by many other Sheratons that I have stayed at. My biggest complaint was the paper thin walls that allowed us to hear our neighbors partying until 5:30 in the morning. After a sleepless night - I shared my complaint with the front desk and they responded by returning 3000 points to my account (less Thad a third of what I paid for the room). Needless to say that I was a little disappointed. I should have expected loud partying on New Years, but I feel this hotel needs a major room renovation in order to become on par with the other hotels that bear the Sheraton name
January 1, 2014
Rated 3 out of 5 by Spalted Work-a-day Hotel
The hotel is an average type of place at which to stay. The room and view (of the river and Pittsburgh) were very good, plus, the room overall was fine, but the general amenities were absent or lacking. The restaurant is actually pretty bad. Understaffed, limited selection, and below average quality food.
Also, the hotel is isolated, Being across the river from the city means a taxi is needed for any sightseeing.
April 28, 2014
Rated 5 out of 5 by JandH Wonderfully Responsive
Over Christmas, our plan for the family to meet in Pittsburgh where one of our children lives, was upset by the ice storm and medical emergency in Toronto, so two of us including myself as the holder of the reservation, did not make it. My wife tells me the staff were great and provided the presidential suite, so the family present had a great space to hang out. Thank you, you made a bad situation much, much more bearable.
December 29, 2013
Rated 4 out of 5 by VK325 Breathtaking views
I stayed in a junior suite, with a river/city view. The room was very spacious and very clean. I recieved a phone call to make sure my needs were being met, and I felt very comfortable and relaxed during my stay. The bed was incredibly comfortable-with very clean and higher end linens. The hotel is a short walk to the night life and various restaurants. We already planned our next visit to celebrate our anniversary there.
May 11, 2013
Rated 2 out of 5 by JLRD Don't expect to sleep
I'm not sure how a hotel could have such uncomfortable beds & linens. From the unattached mattress pad that slides around and makes big lumps everywhere (and that we had to straighten ourselves - housekeeping did not remake the beds well) to the scratchiest sheets I've ever slept on and the wonkiest, noisiest heater (and the freight trains)...I didn't sleep more than 3 hours/night any of the 3 nights I was there. There are huge cracks in the bathroom grout, stains on the rug, but the bathroom counter is nice and big! Our thermostat didn't work, so if the heat was on, it never turned off. Others in our group had heaters that could not bring their rooms above 62 degrees. Front desk staff unconcerned, as the hotel is evidently starting a remodel. I can't believe how much money I had to spend for such an awful hotel room experience. At least the lock on the door worked!
February 11, 2014
Rated 4 out of 5 by MarkG61 UNorganized mess
This hotel should be used to accommodating a large number of guests coming and going, but that did not appear to be the case.
Upon arrival we joined about 30 other guests whose rooms were not ready. We were all trying to check in for weddings that were scheduled to begin in a couple of hours. The staff did get us all into rooms, but we were all rushed to get prepared.
In speaking with other guests that had arrived the previous day for the rehearsal events, I found that they had the same experience.
While waiting for our room, I noticed a number of guests that were confused as to which elevator to take to their room. They had not been told by the front desk which floor their room was on and which elevator serviced that floor. That should be simple customer service.
We did find the room to be clean, accommodating and comfortable.
We were disturbed a number of times through the night by other guests returning to their rooms after an evening of partying.
June 30, 2014
Rated 2 out of 5 by dlappl Tired and Worn
This hotel is in serious need of updating and a deep cleaning. My carpet was filthy and stained- I kept my shoes on the entire time. I retrieved the blow dryer from the bag, it was sticky and covered in hair, etc. it was very obvious something was spilled on it. The prices for a soda out of their machines is ridiculous $3.00 for a bottle of coke- I literally walked to Station Square kiosk and purchased one for $1.50!
May 11, 2012
Rated 4 out of 5 by DN911 Remodeled Rooms Shortfall
Need more hooks in the bathroom. Some rooms have no hooks in the bathroom
Closets in the remodeled rooms are not deep enough for a full sized coat hanger. Therefore you have to turn your clothes sideways before closing the door.
Glass covers on the desk and night stands do not have the non slip disks between the glass and wood. Therefore it is easy for the glass to move and slide off.
May 18, 2014
Rated 4 out of 5 by bucco Excellent location and convenient
Perfect for visiting the city. easy access to a difficult city to manuever around.
August 7, 2014
Rated 4 out of 5 by traveler9999999999 The Bathromm was disguisting
Tub & shower had mildew and Black Mold. Also missing grout in tile which made the mold situation worse. Ceiling above shower/tub had paint pealing off.
The ceiling in the bedroom had several areas where the coating was pealing off.
July 21, 2014
Rated 5 out of 5 by Lisa2424 Nice hotel
The hotel overall was beautiful. My room was nice on the river view side, but light shined in around the door. Air temperature did not stay regulated, got really muggy.
July 29, 2014
Rated 4 out of 5 by Sharon738 Magnifying mirror in bathroom
As I get older, these magnifying mirrors are great to help apply make-up. However, the mirror probably was installed by a guy. It was too high for me to even use and the height was not adjustable. In addition, one of the light bulbs in the bathroom was out so it was difficult to see to put on make-up.
July 3, 2014
Rated 1 out of 5 by sleeplessInTheBurgh Great location, terrible room.
The further you get into the hotel, the more disappointing the stay becomes. The hotel lobby, front desk and elevator are nicely maintained, but there wasn't anything in my room that wasn't chipped, stained or dented. I was upgraded to the parlor king suite. The bathroom smelled like mold. My girlfriend's first reaction to the room was to check for bedbugs. I was embarrassed.
May 13, 2014
Rated 3 out of 5 by O2guy this hotel has great staff at Front Desk
-The bed & bedding were very comfortable.
-Noise from constantly passing trains reduced sleep quality throughout the entire evening.
-Debra at the Front Desk was extremely helpful and made me feel appreciated for my decision to stay at the hotel.
-Wallpaper on 11th floor hallway appeared tattered.
-Pipes on the ceiling of the 11th floor hallway were encased with rain gutters?
May 7, 2014
Rated 4 out of 5 by cerecross experience
OK time great room and middle of the road restaurant and facilities
August 4, 2014
Rated 5 out of 5 by PHILLY58 This hotel has great views of the city
All the staff was extremely professional. The rooms very clean
August 4, 2014
Rated 3 out of 5 by L104 The staff was not friendly
Our checkin person was extremely rude and unwilling to listen to our needs. Check in was at 3:00 and the room wasn't ready till 3:45. The clerk was suppose to call us when the room was ready and never called, we happened to check back and see how much longer it would be. Our room had a sewer back up odor in it.
June 24, 2014
Rated 5 out of 5 by CBMorton Top Knotch
In town for an event and the hotel was fully booked. Staff handled the crowd well and everyone was exceptionally friendly.
July 28, 2014