Rated 2 out of 5 by lj2830 not the perfect birthday we imagined
To begin this was my 50th birthday..which they were told at reservation time..she was so nice and sweet on the phone...then we got to the hotel.. Absolutely no upgrades..the hotel advertises a social hour ? There was never a bartender..no one was able to tell us anything...complimentary breakfast ??? No one knew where..lol on my actual birthday same thing...the trains will wake you quite often..I asked (and paid) for a riverfront room.. they gave us a room basically on the lowest level possible..lots of roof shots out my window .....The bedding wasn't very clean smelling...and what's with no exhaust in the bathroom ??? Ewww The check out became a nightmare all itself, we turned in our room key and proceeded to pay for our room..we still believe in cash...I handed her the money ..she gave me a receipt and proceeded to tell me to call the hotel in 48hrs if my money had not been returned to me...what money we asked ?? Well it seems she had charged our card and took my cash..now 48 hrs later the accounting department informs me it will take 3-5 business days to get it back..REALLY ? The only thing this hotel has going for it is location..nothing stays open and the employees know nothing about the surrounding area...we took off walking in a snowstorm on my 50th birthday to find someone with some knowledge.... on a side note... went to the Pepsi machine in the vending area for a pop.. a mug root beer to be exact...3$ later I received a Bargs rootbeer....CLEARLY a Coca-Cola product..in a Pepsi machine ????
January 15, 2016
Rated 2 out of 5 by NCmom disappointed
bathroom needed updating - i think you could smell when someone in the next room was going to the bathroom...
heater was loud and would bang when it would turn off...
trains outside...multiple trains in the early morning on weekends...
half the elevators for my floor weren't working the entire (busy) weekend...
staff, including management, not friendly or helpful...
January 12, 2016
Rated 1 out of 5 by luckyj34 Disappointed again
Third time staying here and 2nd time disappointed. Was not given an upgrade even though hotel was so empty they told me the club lounge was closed..again.. 3rd time staying here and it's never open! I received an email 2 days before arrival asking if I wanted to upgrade to club level for 65 dollars.I didn't as I know as an SPG member I should be upgraded for free. Didn't happen. Nor was I offered a free drink or points for my stay. Waited 15 minutes at bar after check in. nobody came to offer service so we left and went to another bar down the road. No robes in room. No hospitality from staff. When I asked for my upgrade,she just replied Club lounge is closed. When I ask if it was under construction, she just replied no. Will never stay here again and am seriously considering going to another reward hotel program as we travel a lot!
January 9, 2016
Rated 2 out of 5 by RufusInHI Hotel Personnel lack Pride and Joy; Very Disappointed with great location Sheraton property
OVERALL IMPRESSION: Very below average Sheraton Property with so much potential. The hotel front desk were inhospitable and offered very few suggestions on the surrounding restaurants and Pittsburgh. The Club Lounge was personnel also lacked the knowledge of things to see and do in Pittsburgh and surrounding area. Club Lounge offered very average food and beverages. Extremely disappointed by the lack of pride and knowledge from the Hotel Staff about their own city. No one seemed to know much about the local area sights and attractions; where to go, where to eat, must sees and dos. What a shame. Management may consider some training by a local Concierge consultant.
SPG RECOGNITION: None. Did not offer any upgrades initially. When I inquired by stating that I was a Platinum member was initially told no upgrades were available. Only after contacting SPG Concierge agent was finally offered an upgrade.
THE ROOM: Clean and average. Starting to look dated.
LOCATION: Only redeeming value for this hotel is its location on the river front across the river from downtown Pittsburgh at Station Square.
EXCEEDED EXPECTATIONS: The hotel shuttle personnel who offered gracious service and went out of his way to pick us up in downtown Pittsburgh. The only hotel personnel who had joy and pride working at the hotel.
EXTREMELY BELOW EXPECTATIONS: Hotel staff should learn about the surrounding areas; things to see and do, where to eat; at the very least should have recommendations for Station Square tenants. Here is an example: We inquired at the Front Desk and the Club Lounge about the River boat cruises which were docked in the back of the hotel along the riverfront and was told to go to the Gift Shop to get information. Gift Shop related that they did not have information about River Boat Cruises and were irritated by the Front Desk telling guests to seek information from Gift Shop personnel about Local Attractions and Cruises.
December 28, 2015
Rated 5 out of 5 by JDranger Great People
What I like about this Hotel is the warm and welcoming staff. I have stayed at least 20 days this past year because I like everyone from the front desk to the shuttle drivers.
December 15, 2015
Rated 5 out of 5 by MLG1959 Business Travel
This hotel is always top notch in my book. Their shuttle service is wonderful and they are great for recommending places of interest. The Lounge for Platinum guests is also a great place to grab some coffee and relax. The friendly and helpful staff are always available and responsive to any question or request. The upgraded rooms are very clean and the beds are very comfortable.
December 15, 2015
Rated 3 out of 5 by jftwist IRRITATED
I have been staying at the Pittsburgh Sheraton in Station Square with my family and friends when we attend Steeler games at least once a year since 2003 and have never ever had a problem. This year was different. We made reservations for 2 rooms with 1 room being a club level room. When we checked in on Saturday December 5th I was advised that we were bumped out of our club level room reservation by a SPG platinum member which I am perfectly OK with, I understand how it works. Here is the problem. We prepaid for our rooms and were charged the proper rate for both rooms including the club level rate that we made reservations for. I advised the extremely helpful lady who checked us in that we prepaid for our rooms and were charged the club level rate for the one room we are now bumped out of. She spoke to another employee (who appeared to be a senior employee or assistant manager who was not as helpful or the professional you would expect in a person who assist others in making decisions) who said she had to talk to the manager. She stepped into an office coming out a short time later telling me they would make an adjustment. At that point I thought it was a done deal seeing as though I have never had an issue here after conducting business with these folks for the past 12 years. I should have addressed this again when we checked out Monday morning but we were in a hurry to get on the road so I did not. I enjoy staying at the Pittsburgh Sheraton in Station Square and do not mind spending the extra money to do so but I must say I am very disappointed. We may as well try out the hotels downtown that my friends & family keep telling me about.
December 14, 2015
Rated 4 out of 5 by HistoryTraveller Nice Place
Everything was nice except for the fact that the tub drain was completely stopped up. It made taking a shower unpleasant.
December 11, 2015