Rated 5 out of 5 by PirateFan Sheraton Station Square, Pitttsburgh
Very nice experience. Great place to stay when you are going to a pro baseball or football game.
June 28, 2014
Rated 2 out of 5 by Greytdad Below Par
For a Sheraton, I thought the overall experience was less than what should be expected. My room smelled of cigarette smoke. The front desk graciously offered me another room, one on the floor above mine, but upon checking it out, discovered that it too smelled of smoke, so stayed put. There was a rehab going on in the hotel, so perhaps some of the workmen were smoking? The front desk compensated with a free breakfast. Room comfort otherwise was fine, and I had a nice view. Two of three nights were quiet for sleep, but on Saturday night there was loud partying going on until about 1 am on my floor. Very poor service in the restaurant. I had breakfast alone twice, and both times was seated at the same table behind a pillar, which made it hard to be noticed by the staff. Long wait for service, especially the second time, where it took at least 10 minutes, and gesturing to the hostess across the room to get noticed. I was comped on O.J. and coffee. Considering the price and stature of the Sheraton name, I expected a better experience.
June 24, 2014
Rated 2 out of 5 by resrlw Renovation, Overbooked
Our stay was very disappointing compared to other times i stayed at this hotel. We were woken up every morning at 7 AM! by the construction going on outside our room on the 10th floor. Why would you begin noisy construction that early???? The hotel was also over booked when we arrived. I had booked a river/ city view room, which the front desk tried to deny until i showed them my printed confirmation, and was told i could not have one. Then i was upgraded to "club level" which was a joke. First room was on the 7th floor, opened the door to find a construction fan and wet carpets. So we had to drag our luggage back down to the front desk to get another room that was not ready for 20 more mins. They did buy us dinner at the hotel restaurant as a sorry for the 7th floor room disaster. The restaurant needs a larger selection of dinners, it was hard to find something i liked. The ONLY reason i stayed here and did not find another hotel is that i booked through my work and could not change the reservations.
June 22, 2014
Rated 3 out of 5 by steveku2 Lack of attention to details
This hotel is old and showing its age, and no one seems to care. One of the 4 elevators was out of order, and there was no indication it was being fixed. Hand dryer in the men's room - out of order. Even a light in the restaurant - out. A cracked and peeling lampshade in my room, which was quite small. The hallways are dark and dingy. No rooms available until 3:00, and even then the room I had reserved wasn't ready. This hotel certainly isn't a dump, but it needs a major makeover and a staff that pays attention to details.
May 27, 2014
Rated 4 out of 5 by PaByTr Great location to city and ball parks
If you are planning on watching any sports games here in Pittsburgh then this is the right place to stay. Not only is it close to the transit lines but it has a good view of the city at night. I know it is undergoing renovations at the time but even so the accomondations were great.
June 21, 2014
Rated 5 out of 5 by Greytpups7 2014 North American Greyhound Adoption Conference
We held our conference here and stayed the entire weekend. Everyone was incredibly nice, and very helpful. I can't say enough about how nice everyone was!
June 23, 2014
Rated 4 out of 5 by Timo31 Conference excellence
The Sheraton Station Square, Pgh, flawlessly accomodated 200+ attendees at an annual judges' conference.
June 23, 2014
Rated 1 out of 5 by JaimeD terrrible.................
the hotel was under construction, ac control did not work when an engineer arrived, he state he would get to it after I checked out. Restaurant service terrible.
June 22, 2014
Rated 2 out of 5 by Michael Great Location - Service needs improvement
Location is great - my wife and I had a great time walking around in the city, and there are many restaurants to choose from close to the hotel. 2 MAJOR problems with our stay - check-in was a mess. The check-in area is not very large, and the staffs inefficiency was resulting in many impatient guests checking in. There was a sign for SPG Gold and Platinum members to check in - however, when I moved over to that line, some of the other guests waiting to check in accused me of jumping out of line - the woman working the desk acted like I was in the wrong until I pointed out that I was a SPG Member and the sign identified that this was the SPG Check-in area. Not what I was expecting based on past experiences. The room had a great view, however it was not clean (mirror was dirty, hair on the bathroom floor). We did not use the pool however it looked nice.
April 22, 2013
Rated 5 out of 5 by MLG1959 Excellent Staff & Rooms
A great place to stay! As a business traveller, this hotel offers friendly and helpful staff, a safe environment and great rooms to relax. The pool, suana and exercise rooms are fabulous! The shuttle drivers are all very friendly and can offer a ton of ideas for fun, food and drink. The hotel staff are equally helpful and do whatever they can to make each stay a great experience. Love the newly remodeled rooms with usb ports!
June 6, 2014
Rated 4 out of 5 by JWjw10 breakfast
service was terrible, slow
June 22, 2014
Rated 2 out of 5 by TheVirginian Very noisy at the moment
I did not know that the hotel was right by the train tracks. Although I could bear with a few train runs if the room price was right. Worst of all, we were told at check-in that renovation was going on. After two sleepless nights we were not able to sleep in because there was drilling in the room right above ours around 8 a.m.
June 11, 2014
Rated 2 out of 5 by Elrobin Very disapointed
We stayed here for a dance convention & we were completely dissapointed!! There were stains on our bedding & towels. The room was dusty and had not been vacuumed. The staff acted as if we were bothering them. A bag of ours was "misplaced" from a secluded hallway but turned in to the desk after nothing of value was found in it. One of the conference rooms had a leaky roof & could not be reached. The carpets could all use a major shampooing and just a good cleaning throughout. The staff was not very helpful or apologetic in trying to find the missing bag. The hotel should have had more than one cheep little microwave available for people to heat up lunches & dinners. Just overall not a great experience.
February 12, 2014
Rated 3 out of 5 by LMW14209 Great location but lacks Sheraton standards
So disappointed in this past stay, We stay here every time we come with our pets. As the hotel is being renovated, it was clear we were put in pet rooms....definitely see need for paint an improvement....carpet horrible. Shared the floor with a church group of 50 rooms with such language... security,,,,cops...not up to Sheraton standards. We did receive a complimentary breakfast but really???? My daughter and sons had to listen to evening noise and bad language!!!! Why woud Sheraton not put them out....instead, honest payers pay the price????
April 21, 2014
Rated 2 out of 5 by PGHSPG This hotel is in unacceptable condition
While I recognize that renovations are in progress and ongoing, Starwood should really remove the brand from this place until they are complete. The noise from freight trains passing a few feet from the window throughout the night, combined with noise from connecting rooms and from the hallway is more than anything I've encountered at a full-price, full-service hotel anywhere. The construction noise starts before 7AM on other floors, and travels through the ceilings/floors. The un-renovated floors and rooms are dimly lit and shabby.
The club lounge staff members are very nice, but hampered by equipment maintenance issues.
I recommend avoiding this property until the renovation is complete, or at minimum until a renovated room can be guaranteed on the reservation.
May 1, 2014
Rated 4 out of 5 by Norma4 Hotel Review
As a part of a national nonprofit conference, I found the hotel and staff to be very accommodating. The hotel was neat and clean and the food served excellent.
June 9, 2014
Rated 2 out of 5 by Nardo Sheraton Pittsburgh Station Square
While the location of this hotel is excellent; the service was one of the worst I have ever had as an extremely frequent business traveler. It is close to restaurants and attractions, the service leaves well too much to be desired to ever return or recommend. Waiting until 1030pm for repair of AC in a hot room which never did get repaired and I had to move out of the room 11 pm at night. HK not leaving condiments for coffee and other things.
May 15, 2014
Rated 5 out of 5 by Nene92982 This hotel was all that and some!
I stayed here to attend a job related conference and it was awesome! There were places nearby to visit and have dinner and the overall experience was just FANTASTIC!
June 5, 2014
Rated 1 out of 5 by Sa65 Bad smell
I stayed in 623. Terrible smell. Stale/ mold smell. This was Pittsburgh Sheraton at station square. Stayed night of June 4th.
June 6, 2014
Rated 3 out of 5 by Ghostfern Good amenities, needs renovation
The rooms and corridors need new carpet, wall resurfacing, new paint, and a thorough cleaning. Cobwebs hung from the ceiling near the elevators. My room's carpet was stained and dusty along the baseboards. The lack of a refrigerator, and the very small ice bucket, conspired against keeping any food cold. The heater/cooler was noisy, kicking on and off all night. The hotel was so warm I had to have the cooler on in February. Guests were noisy after 11 pm. This hotel is used by the military for personnel and families prior to relocation for duty.
February 23, 2014
Rated 3 out of 5 by OtecD great view (of railroad tracks)
Expected a view of the beautiful city for the money to acquire a "club" level room but instead received a great view of the railroad tracks. The staff made up in part for our disappointment. They were great.
June 2, 2014
Rated 4 out of 5 by DN911 Remodeled Rooms Shortfall
Need more hooks in the bathroom. Some rooms have no hooks in the bathroom
Closets in the remodeled rooms are not deep enough for a full sized coat hanger. Therefore you have to turn your clothes sideways before closing the door.
Glass covers on the desk and night stands do not have the non slip disks between the glass and wood. Therefore it is easy for the glass to move and slide off.
May 18, 2014
Rated 1 out of 5 by Anrak1 Under deliver
Arrived at midnight. Told front desk I needed a 7:30AM wake-up call, would prefer a king bed and access to the club lounge. Upon entering room, room had double beds but given the time of night I didn't bother going downstaris again to complain. Was woken up at 8:45AM by my work colleague who had been downstairs waiting since 8:30 to pick me up to attend meeting. Scrambed to wake up, take quick shower, etc and we were late for meeting. AS well, stopped by loung on the 15th floor where I stayed and card did not work. What a disaster!
March 11, 2014
Rated 2 out of 5 by Pinkbrittles Conference stay
The staff was unresponsive and inefficient. I had to repeatedly a ask for things, and the concierge gave awful food suggestions. The hotel also seemed unable to effectively find a taxi for four when we left. The catered food for the conference was terrible as well. The hotel also charges for internet access. If you want to connect more than one device to wireless, like your computer and your iPad, you have to pay $10 a day. I think that's just ridiculous. The only highlight was the breakfast buffet.
April 13, 2014
Rated 5 out of 5 by Ron1994 Great location.
Being in the heart of Station Square made this hotel a great choice. Food, bars, shops all seconds away.
June 4, 2014
Rated 1 out of 5 by JZ48 Disappointed
Room was standard, prices too high for value. Fast Track restaurant terrible. Eating area uncomfortably cold. Fodd in buffet on Friday night and Saturday morning was not up to Sheraton quality. Soup from buffet was only warm, Clam Chowder ordered off the menu was cold and should have been named potato soup. Meat not properly prepared. Chicken fingers were only warm and the pasta was cool and pasty. Saturday buffet, eggs were cold and mush, french toast cold. The only thing going for it was the coffee was hot and the toast was nice!
February 17, 2014
Rated 2 out of 5 by Traveler73 This hotel needs improvement
I paid $324 per night, plus tax, and this hotel, although the lobby is nice, the rooms and hallways were terrible. The carpeting is absolutely filthy, large spots and stains all over the place. The room furniture is old and dated. Bed was clean and comfortable. Towels were soft.
May 23, 2014
Rated 1 out of 5 by sleeplessInTheBurgh Great location, terrible room.
The further you get into the hotel, the more disappointing the stay becomes. The hotel lobby, front desk and elevator are nicely maintained, but there wasn't anything in my room that wasn't chipped, stained or dented. I was upgraded to the parlor king suite. The bathroom smelled like mold. My girlfriend's first reaction to the room was to check for bedbugs. I was embarrassed.
May 13, 2014
Rated 3 out of 5 by Katz78 Transportation and decorating
There were long waits for taxis at this hotel - a minimum one hour wait - and the shuttle was frequently busy so it was hard to get around town.
The suite we stayed in was a nice size but it was sparsely decorated and could have used a table or desk to sit and work at. It did have a nice view of the river and the temperature was good.
May 18, 2014
Rated 3 out of 5 by SlushyGnome9 Great location but hotel needs updated
The Sheraton is prime locations for wanting to do anything you want in Pittsburgh and with so many cool places like Bar Louie next to the hotel you can't go wrong. Overpriced yes, and outdated heating and air conditioning units YES. Windows are pretty filthy but the staff and swimming pool is great. Pool could be warmer for the little ones but hot tub is good and you can have drinks. I would only stay here again if there is a rate special. Not $200.nite.
April 21, 2014