Rated 2 out of 5 by leaang Needs a good cleaning & update
The bed was comfortable but the room was dirty. There were peanut shells and other "dirt" along the edge of the bed frame when my husband went to look to see if any of our things were under there. The bathroom had moldy grouting and the water would run off the sink counter if any got on it which then meant the board under the sink was dirty because nobody cleaned it and the floor would get very slick and wet. We were in a conference room for a wedding and there was still food on the floor - looked like nobody had vacuumed and we had a crawling baby who we had to watch closely because of these food particles. My brother in law was in the rest room and a Sheraton employee was in there on the phone. When he went to wash his hands the Sheraton employee said something to the extend of "can you keep it down, I'm on the phone". My brother in law said "excuse me" and the employee walked out. I thought that was TERRIBLE and he should have reported it to the hotel manager. We got an event discount but I would NEVER pay full price for this hotel. We paid $150/night and that was even pushing it. The only good thing was the location - so close to every thing we had going on that weekend. One plus, the girl bar tending Saturday & Sunday was superb- very friendly and helpful!
August 30, 2012
Rated 1 out of 5 by sleeplessgst Train Noise
Be aware when you are "upgraded" to a river view room. There is constant train noise throughout the night and the track is right outside your window. When I called the front desk to complain about the train noise at 4 o'clock in the morning, she actually said "sorry, we don't own the trains, so we can't do anything about it". How about offering a pair of ear plugs, or show some sympathy?
The air-conditioning noise is very loud as well, so good luck having any sleep between the AC kicking in every half an hour and a loud train coming by at random hours.
Hotel is dated and hardly justify the category level it is in.
October 11, 2014
Rated 2 out of 5 by Manju Like a cheap motel
Room smelled faintly of cigarette smoke. For the star rating and listed price, didn't expect paper cups, dinged up furniture and 80s beige theme. The air in the hotel was stale, and my wife in I took deep breaths of relief when outside, which is saying something in Pittsburgh. Biggest complaints: 1) Room heater was wildly erratic,and more like what I would expect in a cheap motel. Room was cool but turning up heat to highest setting only brought up heat a few degrees, over several hours. Turned it down, to below the setting where it had been cool, when going to bed, then woke in the middle of the night at what felt like 100 degrees, which gave me a severe headache. Had to turn on AC, which worked well.
2) Went to front desk at 9:05am to ask about getting some Advil for my headache, as the gift shop was closed. Was told the gift shop should be open (starting at 8) but that if it was closed, the time of the clerks return should be displayed. The front desk attendant then pointed out the clerk, who was standing in the lobby reading a poster or something. Instead of calling out to the clerk and asking her to open up for me, the receptionist told me to go look in the shop window for the return time. Instead I went directly to the clerk, who told me she would be back in the shop at 9:10 then proceeded to walk to the gift shop, unlock the door, and lock it behind her, at 9:09. At 9:10, she walked to the door and unlocked it. The customer service training at this hotel seems to be absent.
April 1, 2012
Rated 2 out of 5 by JWHouTx Low occupancy does not mean better service
I stayed in this hotel for two nights. After the first night, I approached the front desk for a late check-out the next day. The staff there asked me to check back in the morning. I realized I didn't mention I was Gold so asked her if they made any exceptions for their Gold Elite members and she actually looked at me and said, "Is that in the brochure?"
Another staff member has now also started working behind the counter and obviously wanted to help and I welcomed it. Yes, she said, I was right for Gold level and above, but I would still have to check back in the morning. I've never been told this at any property before. I mention that I always hate to wait until the morning to ask because the front desk is so busy with other things. "Oh, we won't be busy tomorrow morning," she said. Why then, I asked, can't you just give me the late check-out right now if you know occupancy is so low that you won't be busy?
It's just the way we do it to verify.
It may be just the way they do it at THIS Sheraton, but it isn't the way Starwood properties around the world do it.
Add this to this:
- Was put on 4th floor (there are preferred floors higher and my notes for each reservation clearly request higher floors)
- The "updated" TV does not have an HDMI port
- Bathrooms still outdated
- For breakfast, instead of meeting and greeting me, the hostess flags me down from the back of the restaurant where she seats me.
- The wireless Internet access is about as fast as a 56K modem. Yes, K!
If it weren't for the logo on the building, I would have sworn I was in another brand of hotel all together.
May 28, 2012
Rated 5 out of 5 by TinaB26 GREAT HOTEL IN THE AREA
My husband and I planned a weekend getaway we picked this hotel. Great Great is all I can say. We walked in and we felt so welcomed and it felt like we was home which was a great feeling the staff was amazing and helped us with everything which was great! We stayed 3 nights it was the best. It's close to food and shopping and bars which my husband really loved we stayed on the 14th floor club level WE ARE SO HAPPY WE are club members!!! Because the view was amazing and it was great to get water and coffee every day when the room was cleaned and bed was made when we was out. The pool on the weekends is really busy but on Sunday its open 24 hours and it was the best because we got to go for a swim before bed and I will tell you right now the sauna they have the steam room I loved and so did my husband. The bar was great because you can go down and have a few drinks and not have to leave your hotel. The train was great that passed by the hotel it did not wake us up at all or anything. We loved watching them pass was great. The room service all I can say was AMAZING!!! The food is sooo good. The parking was great as well 18.00 dollars a day we parked and did not drive at all for the weekend which was great because its so close to everything we did sight seeing around the area and did some shopping downtown. This hotel is great super great very clean and the staff is just amazing they make you feel sooo welcome and make you feel like you are home which is the best. This would be my favorite hotel in Pittsburgh and my husband would agree with me. This is top 1 of our pick and we will be staying here for everything now. If you want a nice and fun stay you should pick this hotel because you will feel welcomed and feel like you are home and they have everything for you which is great and the gym and pool and all the other things that come with the hotel is really great. We are very happy with our stay and we will be staying here from now on with football games and any sport event or just getaways Thank you staff for amazing stay you all did a great job keep up the great work we will be back soon. Booking a trip back in April
March 12, 2013
Rated 3 out of 5 by Blackjack23 Great place, but needs better service
Super location with easy walk to shops, restaurants, tour boats, inclines, easy in and out. Service needs help. Rooms for our convention not ready for 1-2 hours after 3 p.m. checking time. Looking for a.m. coffee to go and barmaid said she was out and breakfast area packed. Had to go down the street for it. Two mornings in a row breakfast waiter slow or didn't come around at all, forgot coffee til almost done meal.
Asked maid for 2 extra towels each day and she brought one. Room comfortable and nice but no door hooks in bathroom for robe, clothes and hard to see in closet with no light.
Shuttle service very friendly and timely.
June 23, 2014
Rated 3 out of 5 by maddog85 payment issue
Paid up front with my debit card for the 2 nights, and they go on to freeze my credit card for 400.00 which i left for any extras. Went to make a large purchase that week and to my surprise I was told that an authirization from the hotel had been put on my card. How embarassed I was when I went to make that purchase. I call hotel and get a run-around.Also, was promised a 5.00 voucher for no room service and never recieved it until I asked about it at check out, They gave me one but it was useless, I could only could use it while I was staying there. It would have been nice to have since our group dropped a ton of cash at he bar.
April 2, 2014
Rated 5 out of 5 by gr8stay Great location, great hotel
I was taking my daughter for a visit to see University of Pittsburgh (3.5 miles away) and wanted to be in close proximity of the school. This being my first time in Pittsburgh, I wanted to also be in a fun area. This location fit both criteria. The hotel is located at an old train station. The station is closed, but the trains continuously come thru the area. After reading previous reviews, I knew not to have a room facing the water (which is a beautiful view) because that is where the train tracks are which results in a loud noise throughout the evening hours. The hotel just completed its renovations and my room is in excellent condition. There are plenty of restaurants and bars in walking distance.
October 20, 2014
Rated 5 out of 5 by KimTho Great hotel, service and location
Our company has utilized this hotel for an annual meeting for many years. The staff and service is outstanding.
December 11, 2014
Rated 2 out of 5 by sparky03 This hotel nees some help
First impression of the hotel from the outside was good until I went to go in. The door had finger prints all over it. When we came back down about 2 hours later, they were still dirty. Also, the floor in the room inside the hotel was dirty and didn't look like it was swept. Also, the arms of the chairs were worn to the point you could see the stuffing. We stayed there because of a wedding and the blocks of rooms that were booked six months in advance were not together. We were all on different floors. I must say that the women at the front desk handled our complaints with grace. I do understand they were under construction but, sweeping and cleaning windows is a must!!
June 23, 2014
Rated 1 out of 5 by Metro123 Very Disapponted
I was horrified when I found personal products left in the bedside table from previous guests. The room was dirty, as I discovered makeup smears on the walls of the bathroom and the wall paper was soiled through out. The concierge would not let me exit the elevator before he attempted to enter the elevator, literally pushing me out of his way. The noise from the train during the night and early morning hours were unbearable when trying to rest. The only good experience I had was my interaction with the nice woman at the reception desk when I checked in. I paid full price for this stay and was extremely unsatisfied.
February 28, 2014
Rated 3 out of 5 by Gunnerrick Steeler Getaway
We stayed at the Sheraton at Station Square in Pittsburgh from 26 - 29 September. During our stay we encounter the following issues:
1. The paint was falling off above the window
2. The door stop was broken off
3. You could not turn the water faucet all the way off. If you did the water would continue to flow. We were able to find a position that the allowed the water just to drip.
This was supposed to be a room that was just rehab but it sure didn't look like it. Simply amazing.
I am staying at the same hotel at the end of October. Hopefully I will get better room. Time will tell.
October 6, 2014
Rated 5 out of 5 by CNiez Highly Reccomend
Not one attribute of my stay fell below my expectations and in every instant exceeded my expectations. The only thing that could have improved my experience would have been me moving my bed from my home to sleep in. Because nothing beets your own bed.
December 3, 2014
Rated 5 out of 5 by Marine17 Nice Hotel close to all
We were spending the night at the same hotel my son was as he was leaving for the Marines the next day. Our room looked over the water and some of the City (Pittsburgh/Station square) it was beautiful! The variety of restaurants to choose from was great. The staff was very helpful & friendly and the shuttle service was appreciated. The only down side I had plenty of hotel packages to pick from & I took the cheapest but if I would of known about city parking (at least an extra $20) and the food in the hotel was pricey I would of picked a different package to save more money. Other than that very nice stay!
June 24, 2014
Rated 4 out of 5 by ChrisAnth Room
Do not stay in a room with an atrium view if you are a light sleeper.The night I was staying, there was a wedding reception there and the music so loud until 1am. I needed to get up at 6am for a dance intensive that my daughter was attending at the hotel. We are both light sleepers and did not sleep at all. She was exhausted all day the next day at her dance intensive that was expensive for her to attend. So happy for the bride and groom but had no desire to be part of their reception!
November 10, 2014
Rated 2 out of 5 by HTMommy Disappointed
We stayed the same weekend the hotel was hosting a bodybuilding competition and the bodybuilders took over the hotel. They slept in the hallways and you had to step over them to get into the pool. You couldn't sit in the chairs in the lobby because they were covered with sheets for spray tans. They trashed the public bathrooms. Our tv didn't work properly the whole weekend. Breakfast buffet was cold and overpriced. Bodybuilders out yelling in hallways at 3am. We had a wedding reception in the ballroom which was nice but you had to step over more bodybuilders to get to the crowded, dirty bathroom.
July 24, 2014
Rated 2 out of 5 by Michael Great Location - Service needs improvement
Location is great - my wife and I had a great time walking around in the city, and there are many restaurants to choose from close to the hotel. 2 MAJOR problems with our stay - check-in was a mess. The check-in area is not very large, and the staffs inefficiency was resulting in many impatient guests checking in. There was a sign for SPG Gold and Platinum members to check in - however, when I moved over to that line, some of the other guests waiting to check in accused me of jumping out of line - the woman working the desk acted like I was in the wrong until I pointed out that I was a SPG Member and the sign identified that this was the SPG Check-in area. Not what I was expecting based on past experiences. The room had a great view, however it was not clean (mirror was dirty, hair on the bathroom floor). We did not use the pool however it looked nice.
April 22, 2013
Rated 1 out of 5 by FRANK02 DIRTY SHEETS
THE FIRST ROOM WE CHECKED INTO HAD ALL KINDS OF LONG DARK HAIRS ALL OVER THE SHEETS. SO WE WERE GIVEN ANOTHER ROOM. AND BREAKFAST TO MAKE UP FOR THE INCONVENIENCE. THE 2ND ROOM HAD BLACK FUZZ ALL OVER THE WHITE SHEETS, I'M NOT SURE IF THE SHEETS HAD BEEN CHANGED SINCE THE LAST GUEST, OR IF YOU JUST HAVE REALLY BAD LAUNDRY SERVICE. IT WAS 10:30 AT NIGHT OUR DAUGHTER WAS TIRED AND WE HAD TO GET UP AT 6:00AM OR WE WOULD HAVE LEFT AND WENT TO ANOTHER HOTEL. WE WILL NOT BE RUSHING BACK TO SHERTON ANYTIME SOON. ALSO A SUITE IS SEPERATE ROOMS. THE BREAKFAST BUFFET WAS COLD, GOOD THING IT WAS N/C. 1 OF THE ELEVATORS WAS BROKEN. AND YOUR WALLS ARE PAPER THIN WE HAD TO LISTEN TO OUR NEIGHBORS ALL NIGHT.
August 4, 2014
Rated 2 out of 5 by Elrobin Very disapointed
We stayed here for a dance convention & we were completely dissapointed!! There were stains on our bedding & towels. The room was dusty and had not been vacuumed. The staff acted as if we were bothering them. A bag of ours was "misplaced" from a secluded hallway but turned in to the desk after nothing of value was found in it. One of the conference rooms had a leaky roof & could not be reached. The carpets could all use a major shampooing and just a good cleaning throughout. The staff was not very helpful or apologetic in trying to find the missing bag. The hotel should have had more than one cheep little microwave available for people to heat up lunches & dinners. Just overall not a great experience.
February 12, 2014
Rated 3 out of 5 by Em1976 Good but noisy hotel
The hotel is in a great location and the rooms are nice and price worthy. However, the AC units are loud beyond compare, so the combination of the in-room AC units, which sounds like a combustion when it kicks in, and the freight trains that go by in the middle of the night, it is not an easy place to get a good night's rest.
There are a lot of renovations going on at the hotel, which is understandable, and I am guessing that this is causing the staff a lot of stress, because not a single one of them smiles. I've never seen a hotel where the entire staff seem to suffer rather than enjoy their work. I've stayed at this hotel years ago and had a good experience then. Unfortunately, that was not the case this time.
July 16, 2014
Rated 2 out of 5 by Janey20 This hotel needs improvement
The only thing this hotel has going for it is the great location. We stayed here a few years ago and it was a disappointment then. The bathroom sink was stopped up and it was difficult to regulate the water temperature in the shower. The breakfast staff hasn't changed; they are slow and disorganized. We had to ask several people /times to get bowls for the buffet, water for tea, and they started to clear the table before we had even finished eating. Paying to park when you depart is a nightmare; you pay a machine and they make it so complicated, you can't figure it out.
July 9, 2014
Rated 3 out of 5 by jersey100 A bit disapppointing
While I appreciate that this hotel is under renovation, there were some basic issues that transcend that process. The first room that I checked into had mold in the grout. I was quickly given a new room when I complained the next day but it still left me feeling that housekeeping was below standard. In the second room the corners of the bathroom were dirty; this was a renovated room. There were other little things that would affect my decision to stay here again. The blackout curtain in my room did not close completely and I faced the bright lights of the ballfield next door, housekeeping replaced the coffee packet but did not replace the sugar/cream packet. There was no convience pack in the bathroom which meant no shower cap.
July 31, 2014
Rated 3 out of 5 by Todd1975 Not worth the price
Great location, friendly staff. Stayed for a Steelers game. The hotel has great views of the city across the river, but its not a $300/night hotel. Has good amenaties and is not far from the bars on Carson St! Rooms are nice, but need updated and maintained better! Beds are some of the most comfortable i slept in! I would stay here again, begrudgingly paying for the location!
November 3, 2014
Rated 5 out of 5 by PBO63 Amazing Stay, Hotel and Hotel Staff
My wife and I visited from California, recently to attend Steeler's game. We had a Club level room and was very impressive with our room's view of the city and river. Room was very clean and our king size bed was comfortable. Hotel staff were very friendly and accommodating - especially Rachael - who was very friendly and took care of our needs in the Club Lounge. The closeness of Station Square shops and restaurants made our stay more enjoyable. Highly recommend hotel and we will stay here next time, when we visit the Burgh!
September 9, 2014
Rated 2 out of 5 by michigan1973 Overpriced for the quality
My reservation said rooms came with refrigerators, they did not. Also I had requested a rollaway bed. I did not get one, but I was OK with that until I got my bill and see they charged me for one. The parking situation is horrible and the hotel should be more upfront about the $21 a day for parking. It would've been nice to spend the evening at the hotel bar but the bartender was not friendly and the cost for drinks were overpriced. The hairdryer in the room was cheap and didn't work. But the bell hop was great and I enjoyed the free shuttle service.
May 27, 2014
Rated 4 out of 5 by Carmine Very Nice Hotel, Helpful and friendly staff
Staff from housekeeping to waitpersons were friendly and helpful. Facility attractive and well appointed. When I told the desk that I needed a roll away for my grandson they immediately switched us to a two queen bed room. At formal banquet on Friday night my grandson did not like the cheesecake. The server on her own initiative brought him two giant chocolate chip cookies.
The only negatives were the construction work and strangely, the room did not have a dresser.
Lots of easy ways to get around Pittsburgh from Station Square and the Sheraton.
June 22, 2014
Rated 4 out of 5 by missyb Great Location
Second time at this hotel-love the location-the staff -the views. Someone obviously smoked in the room. Front desk sent housekeeping immediately and we thought the problem was taken care of,however,when going to bed realized the smoke was in the pillows and bed linens.I am extremely sensitive to smoke and it made sleeping difficult .We will come back-we should have moved upon arrival
October 27, 2014
Rated 3 out of 5 by Ghostfern Good amenities, needs renovation
The rooms and corridors need new carpet, wall resurfacing, new paint, and a thorough cleaning. Cobwebs hung from the ceiling near the elevators. My room's carpet was stained and dusty along the baseboards. The lack of a refrigerator, and the very small ice bucket, conspired against keeping any food cold. The heater/cooler was noisy, kicking on and off all night. The hotel was so warm I had to have the cooler on in February. Guests were noisy after 11 pm. This hotel is used by the military for personnel and families prior to relocation for duty.
February 23, 2014
Rated 3 out of 5 by LMW14209 Great location but lacks Sheraton standards
So disappointed in this past stay, We stay here every time we come with our pets. As the hotel is being renovated, it was clear we were put in pet rooms....definitely see need for paint an improvement....carpet horrible. Shared the floor with a church group of 50 rooms with such language... security,,,,cops...not up to Sheraton standards. We did receive a complimentary breakfast but really???? My daughter and sons had to listen to evening noise and bad language!!!! Why woud Sheraton not put them out....instead, honest payers pay the price????
April 21, 2014
Rated 1 out of 5 by NCJeff Was unimpressed.
I'm sorry to say that this was not a good experience. From the check-in where I had requested a room with two beds a week before my stay and they placed me in a room with one bed, to having to hear a member of your staff dropping F-bombs in close proximity to guests was unacceptable. For a hotel that charges as much as you do, I expect better. I think your general manager needs to manage.
The reception staff did a good job, and they were pleasant and attentive.
September 29, 2014