Rated 2 out of 5 by bvsquidley Needs Improvement
Rooms need updating. Many repairs and stains. Room was also very loud. Definitely not a quality choice for hotel.
April 18, 2014
Rated 4 out of 5 by Lynn58 Too many bridal related groups loud
Great shuttle service and doorman! Very loud groups late nite. No hot water at 7:45 am sad!
April 14, 2014
Rated 5 out of 5 by Columbiadoc GREAT INTRO TO PITTSBURGH
This was a great place to visit Pittsburgh for the first time. I was able to get to some of the main attractions by walking, use of the hotel shuttle and inexpensive cab rides.
I went for a wedding reception and dinner that was held at the hotel. The setting was beautiful and the staff was great.
March 31, 2014
Rated 4 out of 5 by CJV612 This hotel has great features.
I wanted to tell you for my first stay at the sheraton was spectacular. I most definitely will do this again, but I would stay a whole weekend. The staff was helpful with my first stay and also I loved the fitness part of the hotel. (Especially the pool and hot tub)I especially love the upgrade too, which had unlimited drinks, snacks, drinks, &etc. That was worth the price. Thanks for letting my first stay be comfortable and less painless.
March 9, 2014
Rated 2 out of 5 by Corsey23 Room needed improvement
I have stayed at this hotel on other occasions. The staff was great, as usual.
However, the room was not very clean. The comforter had black smudges on it and the bet actually had long hairs on the sheets.
April 4, 2014
Rated 4 out of 5 by SPGMemberGA13 Good Experince
Clean property, comfortable beds, scenic views. good menu selection, friendly staff.
April 8, 2014
Rated 5 out of 5 by kt07ultra Good Hotel for Convention
Staff was very attentive, good restaurant, room was taken care of and enjoyed the stay.
April 8, 2014
Rated 5 out of 5 by Cm03 Nice hotel
I had a great experience here for a convention. Everyone was nice and very helpful.
April 5, 2014
Rated 3 out of 5 by JoChris8 Hope it's better after renovation.
Requested a fridge..no fridge. Carpet floors had stains. Tile in bath was moldy, shower was hard to operate and had low pressure. Took 2 calls AND a stop at front desk to get more towels. Front desk was not friendly for a first time guest. Not enough toilet paper to last the 2 nights we stayed. Definitely not what I expect for a $200+ night room!
March 17, 2014
Rated 1 out of 5 by Khowell Not worth the price
I expected a hotel of this status to be very well kept and updated. In our room the head board of the bed was broken in several places and very uncomfortable. The bathroom tiles were dirty and broken. The room was dirty and the heat was very hard to adjust because it was an outdated heater that had controls on the unit itself. We also stayed two nights and on the second day we did not get enough towels and they did not replace our soap.
February 24, 2014
Rated 1 out of 5 by DavMin Hard to get a refund!
Horrible customer service! I had to cancel my reservation 2 months before my stay. The hotel charged me for one night and refused to reimburse me! I had to call 4 times all the way up to corporate customer service. The staff at Sheraton Station Square said that they had a verbal agreement with the promoter not to give deposits back and could not provide me with any proof of it!
When I provided my reservation agreement which clearly states that the deposit is refundable, they quickly changed their tone.
July 26, 2013
Rated 2 out of 5 by Tipitina Showing it's age
The lobby was great, clean and inviting, however, the hall to the rooms needed cleaned, the bathroom....needed cleaned under sink, and walls around sink needed wiped down. Carpet had many spots. But beds were very comfortable. Believe it was overpriced for quality of room.
March 18, 2014
Rated 5 out of 5 by LisaLLM The room with a king bed was very spacious
I ended up booking a room with a king bed and was so happy I did. It was very spacious. Loved having an actual closet to hang my clothing and stash the empty suitcase.
March 24, 2014
Rated 2 out of 5 by JLRD Don't expect to sleep
I'm not sure how a hotel could have such uncomfortable beds & linens. From the unattached mattress pad that slides around and makes big lumps everywhere (and that we had to straighten ourselves - housekeeping did not remake the beds well) to the scratchiest sheets I've ever slept on and the wonkiest, noisiest heater (and the freight trains)...I didn't sleep more than 3 hours/night any of the 3 nights I was there. There are huge cracks in the bathroom grout, stains on the rug, but the bathroom counter is nice and big! Our thermostat didn't work, so if the heat was on, it never turned off. Others in our group had heaters that could not bring their rooms above 62 degrees. Front desk staff unconcerned, as the hotel is evidently starting a remodel. I can't believe how much money I had to spend for such an awful hotel room experience. At least the lock on the door worked!
February 11, 2014
Rated 4 out of 5 by Jenn111071 Club Room, Not What I expected
When I booked the Club Room, i was rather excited to stay in what I thought would be a 5 star plus PLUSH room. When we got our room, I was very disappointed that old food was left outside our room. Someone didn't clean up. then upon entering the room, ther was NOT a sleeper couch as stated in the description. the carpet was old and not as clean as expected. The bedding was beautiful and the bed was rather comfortable. It just did not meet the expectation of having a CLUB room. The lobby area and bar area are absolutely beautiful. Check in was an ease and the door man was SO kind and helpful. There were several parties happening on the Club Level and well, they were rather loud. As for the Club Lounge, the Latte Machine was WONDERFUL. The coffee in the carafes was cold, so that needs to be addressed. As far as the goodies and food provided, it was up to par. I had a decent experience, but for what we paid for that room...I would look elsewhere as the room was NOT up to par for a Club Suite.
March 10, 2014
Rated 4 out of 5 by Tomee Always great service
We have to visit Pittsburgh numerous times a year for medical reasons and need to stay 2-3 nights. There are some locations in the area that cater to families in need of housing at a reduced price, but they have no parking and no pets are permitted. This hotel welcomes my precious puppy who is with me during treatments. You have to pay to park , but at least there is parking and it is convenient. The staff are always more than willing to attend to our needs.
November 7, 2013
Rated 3 out of 5 by NJF52 Romantic New Years get-a-way
My wife and I used a SPG rewards tight to stay at the Station Square Sheraton on New Year's Eve. We were upgraded to a King parlor suite and were excited because we had a great river view at the end of the hotel. Th room was big but desperately needed a renovation. It is well below standards set by many other Sheratons that I have stayed at. My biggest complaint was the paper thin walls that allowed us to hear our neighbors partying until 5:30 in the morning. After a sleepless night - I shared my complaint with the front desk and they responded by returning 3000 points to my account (less Thad a third of what I paid for the room). Needless to say that I was a little disappointed. I should have expected loud partying on New Years, but I feel this hotel needs a major room renovation in order to become on par with the other hotels that bear the Sheraton name
January 1, 2014
Rated 5 out of 5 by ehatcher Excellent
We had a retirement party for my mother there. Emily was wonderful with the planning and being that we are all out of state she made sure the event was put together perfectly. The staff were wonderful and so nice. We had a blast, the view in the fountainview room is to die for. The food was delicious. The rooms are comfortable and being remodeled.
February 15, 2014
Rated 5 out of 5 by JandH Wonderfully Responsive
Over Christmas, our plan for the family to meet in Pittsburgh where one of our children lives, was upset by the ice storm and medical emergency in Toronto, so two of us including myself as the holder of the reservation, did not make it. My wife tells me the staff were great and provided the presidential suite, so the family present had a great space to hang out. Thank you, you made a bad situation much, much more bearable.
December 29, 2013
Rated 2 out of 5 by Max0527 Station Square
Room was in desperate need of updating. Sheets were stained, lampshades spotted 1 lamp did not work, and no hairdryer in the room. Coffee shop closed too early, not much choice to eat at restaurant. Staff was friendly and helpful, however no recognition of being a SPG.
February 26, 2014
Rated 4 out of 5 by Lakonda bogus charges
Our room was great. View wonderful, clean Staff was wonderful but, we really didn't need anything from them. My beef is the charges. We have a room charge which is expected. BUT, there is also an occupancy charge....REALLY??? My would I get a room if I was not going to occupy It. Also a charge of Occupancy/Tourism. We did not ask anyone anything. We were not tourist. We were visiting a family member. Occupancy tourism. ARE YOU KIDDING ME?????
January 21, 2013
Rated 4 out of 5 by VK325 Breathtaking views
I stayed in a junior suite, with a river/city view. The room was very spacious and very clean. I recieved a phone call to make sure my needs were being met, and I felt very comfortable and relaxed during my stay. The bed was incredibly comfortable-with very clean and higher end linens. The hotel is a short walk to the night life and various restaurants. We already planned our next visit to celebrate our anniversary there.
May 11, 2013
Rated 2 out of 5 by Asa29 This hotel needs to be updated
Overall the hotel staff was the best thing about the hotel. Aways friendly, and seemed to enjoy their job.
Regarding the facility itself, I would say the best attribute is the lobby, bar and restaraunt area. This area appeared to have been updated within the past 5 years.
The guest room hallway was drab and outdated, along with the guest room itself. Most of the interior decor and furniture of the guest room was outdated. There were minimal wall decorations leaving the room to have an empty feeling, and was not warm and inviting. The pillows were too big for the pillow cases, did not have a pillow cover, and would come out of the case exposing the pillow on my face. This was quite distrubing knowinng the pillow probably had come into contact with someon elses face. Also, the matress did not have a cover or pad on it so it was the sheet and then mattress. Kind of an odd feeling because the sheet was rather thin. Lastly the carpet appeared to have not been cleaned in quite some time due to a few stains/spots and the matted nature of the testure.
February 19, 2014
Rated 2 out of 5 by dlappl Tired and Worn
This hotel is in serious need of updating and a deep cleaning. My carpet was filthy and stained- I kept my shoes on the entire time. I retrieved the blow dryer from the bag, it was sticky and covered in hair, etc. it was very obvious something was spilled on it. The prices for a soda out of their machines is ridiculous $3.00 for a bottle of coke- I literally walked to Station Square kiosk and purchased one for $1.50!
May 11, 2012
Rated 4 out of 5 by Mlee54 Beautiful hotel
I'd recommend this hotel as the rates are reasonable for the area. The lobby is gorgeous. The rooms are spacious, clean, and well appointed. The location is close to city, restaurants and transportation. The restaurant food was excellent. The service was outstanding.
February 9, 2014
Rated 4 out of 5 by Jacke27 Maid Wake-Up Calls
Nice Hotel, Great Location but be careful of the maids, they start knocking on the doors at 7:30, doesn't matter if it's your door or not... you can hear them coming down the hall.
February 20, 2014
Rated 3 out of 5 by luvtotravel Elevator needs repaired
You need to use your room key to punch in your floor number on the elevator. Everytime I did so, it would take me about 7 or 8 tries before it actually worked. Proved to be very frustrating and time consuming. The plate may need to be repaired.
Otherwise, the rooms are nice, pool area I did not have the chance to use so I don't know how that is.
November 11, 2011
Rated 5 out of 5 by barbaraue Refreshing and relaxing
We truly enjoyed our stay!!! What a great hotel!
February 16, 2014
Rated 4 out of 5 by satish historical locatio
The reception was terrible,nasty,like they did not want to be there.I was not offered upgrade for being Platinum member
After taht every thing was good .Except receptin every one elkse was very courteous nice and helpfull,at restaurant,bar ,room servce
January 2, 2014
Rated 5 out of 5 by Megan22 Amazing hotel!! You wont be disappointed!
My boyfriend and I live in Morgantown but escape to Pittsburgh every year as a new tradition. This is the first year that we decided to get a hotel and I could not be any happier with our choice!! After having a really bad start to the day, we arrived at the Sheraton and was instantly excited! When I walked in the door, I was greeted by the very friendly bellman. I then proceeded to the front desk to check in and was overwhelmed with kindness by the front desk staff. They were very knowledgeable and sweet. I was asked if I wanted to upgrade to a king sized bed with a river view at no cost! The front desk staff really set the tone for the perfect stay that we had. I highly recommend this hotel! The bed was so comfortable and I am actually looking to purchase similar bed linens because of this! The hotel was overall extremely clean and maintained a very fun atmosphere. The location is absolutely perfect and parking is very affordable. We will most definitely be back next year and any other times that we need to stay in Pittsburgh!! Thank you for a great visit!!
January 12, 2014