Rated 5 out of 5 by JB1224 First time at Pirates Game
The hotel was amazing! The night lady that checked us in, Bilyta, was great! Hilarious, and wished my cousin's girlfriend a happy birthday after finding out we were here for the game and her birthday.
As our stay continued, Jeff was great to recommend the Gateway Clipper to take over to the game. Garrett and I had a fabulous conversation about the city.
Erin, Sami, and Mandy were great front desk people.
Overall amazing staff, we would come back!
September 28, 2016
Rated 5 out of 5 by eily Great location and service
Front desk and bell staff were excellent. Kudos to Tony at the bell station for above and beyond!
August 22, 2016
Rated 5 out of 5 by RonMD80 This hotel has a great location and fantastic staff
From the moment we checked into the hotel we
were greeted by a warm and helpful staff. Our
room exceeded our expectations. We cannot wait to
return and go to a Steelers Game. Our late dinner in the
bar was fantastic too.
August 7, 2016
Rated 5 out of 5 by JamieTerp Excellent stay
This hotel was beautiful, but internally as well as in the surrounding area of Pittsburgh too. The staff was very friendly and the accommodations, including the pool area, were fantastic.
July 19, 2016
Rated 5 out of 5 by Amy04 Most comfortable stay ever
This hotel far exceeded my expectations. The room was spacious and comfortable. I would love to stay there again in a heartbeat.
July 15, 2016
Rated 5 out of 5 by DCCam Wonderful Staff
Stayed at this hotel from July 1st though the 4th. Was only going to be for one night but ended up booking for more unexpectedly. The staff was incredibly friendly and helpful. We had a little dog with us, and they couldn't have been nicer. The hotel was incredibly busy and I never saw the front desk without a group of people waiting and the staff was calm and patient the entire time. The morning brunch was very nice as well. Will definitely be staying there again.
July 7, 2016
Rated 3 out of 5 by GUTTY Poor Staff
This hotel was a great and scenic location. Parking was very expensive, but convenient to the hotel. Room was very comfortable once we got the King room that we reserved.
The room I reserved was not available when we checked in late on July 1st. Apparently rooms are first come first served even though I reserved through SPG.
We moved to a lovely King room at 9 the next morning, I am sure it was available the night before but the front desk clerk would not give us the room.
On the morning of July 2nd I was told that my SPG account would be given 5,000 points for our troubles the night before. This has not happened.
When I got home on July 5th I received an email with charges to my credit card that I was not expecting. There was a $25 charge for parking I was not expecting. They also charged my credit card for $90 for my room on July 3rd even though I paid cash for this charge on July 2nd.
Overall a beautiful hotel, but they need to properly train their staff to ensure they are able to properly account for all types of transactions.
July 7, 2016
Rated 5 out of 5 by mvm79 Track Side Restaurant
This restaurant is a hidden gem of Station Square and the Chef's take pride in the menu they provide to you. I cant wait to visit station square again to experience this wonderful culinary experience.
July 5, 2016