Rated 5 out of 5 by chelle814 Very helpful staff, nice location
This is our 4th trip to this hotel and always love it! very nice staff and helpful ! always go above and beyond to help!
August 18, 2014
Rated 1 out of 5 Not a Satisfied Customer
I really hope this does not get erassed becuase it is hard for me to believe no one else has had a problem with this hotel. Here's my story - Upon our arrival my husband was very tired so he layed down on one of the beds in the room. I decided to do my nails before we went out sight seeing that night. Once I finished my nails my husband had spotted something under the chair in the room and asked me what it was. I got up to look and tried reaching for it but luckily my nails where wet so he said "just grab it with your feet." So as I did and it came from under the chair I saw that it was a Condom. I was so disgusted and immediately called to the front desk. My husband asked me to not make a lot of fuss to just tell them of our dissatisfaction from the finding and they would do the right thing. Well if giving us some snacks and 1 free breakfast was doing the right thing then sure we got it. But for us, I expected the hotel to do a full re-cleaning of the room or to offer us another room because this was disgusting. they did not do this, and so my husband again said this is a nice hotel and I am sure they are working on finding some way to really make it up to us. But no, we checked out, there was no other apology or comping us for any inconvenience or anything. We on the other hand had to go buy some lysol because I didn't feel the room was clean enough after that. I have continuously cleaned my clothes and bags upon arrival home, and I am still tired because of the lack of sleep because I was terrified I was going to find a bed bug or something crawling on me in the morning. I am one of those people who usually fight for what I deserve in cases like this but because my husband relied on his knowledge of the hotel chain, stating they would definitely find away to make it up to us, I felt like the hotel took advantage of us. I am always told that it does no good to fuss at people when something like this happens, but I see that being quiet and respectful has gotten us no justice either.
If I had yelled and screamed I would of gotten better service, but because I was polite and nice I was treated with less respect. I feel as if I need to notify all my family and friends that if they choose to stay at this location or any Sheraton Hotel, and something like this were to happen you have to act a fool in order to get what you deserve. They could have really at least re-cleaned the room right away, but instead we were the least of their concerns.
August 19, 2014
Rated 3 out of 5 by Al15905 Expensive for experience
Building was undergoing renovations which in itself was not all that bad but staff was confused about rooms, rates, parking etc. Hotel is aso "pet friendly" which means they allow dogs in the rooms and if your lucky enough to get a room next to a barking dog - well good luck. Breakfast "buffet" is expensive and on our second day no fruit was set out - but the price was the same. Trains run next to building and can be noisy but not real bad. We stopped at a little store in the near buy mall and they mentioned most hotel guests end up there to save some money on chips and soda. However - it is in a great location with lots to do within walking distance and if you are lucky to get a room facing the city you'll have a great view.
July 14, 2014
Rated 5 out of 5 by kch1977 good
I stay at this hotel every month. this trip the pool and hot tub were closed. I was not told this when i booked the room. I would have stay at another hotel with a working pool. My daughter was very upset.
August 13, 2014
Rated 4 out of 5 by Leon827 Enjoyed my stay!
This hotel was in proximity to so many venues and resturants. The location is on the river with lots of activities and fantastic views.
The staff was very friendly and helpful. I truly enjoyed my stay. The only negeitive would be the railway that runs adjacent to the hotel. However, they do their best to time the train passing during wake hours.
August 12, 2014
Rated 2 out of 5 by km82 Noise, dirt, bugs
I can understand that the hotel had to do updating construction, however was it necessary to begin at 6:20 AM in the room directly above mine? The carpet in my room was terribly stained, and there were small bugs (fruit flies?) flying around both the room and bathroom. The carpets in the hotel hallways were never vacuumed and dirty.
August 12, 2014
Rated 1 out of 5 by Pam9999 room in desperate need of renovation
This is not a cheap hotel in terms of price. I was shocked, then, to have a hotel room that was dirty (stains on carpet, stains on wallpaper (especially in bathroom), pink stain on TV stand, brown stain in sink) and worn (notably scuffed furniture, peeling ceiling). It felt (and was) unclean. The one positive was the wonderful view from our room. In short, I cannot recommend this hotel.
August 11, 2014
Rated 5 out of 5 by Ferg008 Most Impressive
The King Parlor room was the nicest room/suite I have had at any property in the last 3 years. From size to layout to decor it was most impressive at the Sheraton price point.
August 12, 2014