Rated 5 out of 5 by ronlan Always a pleasure
There's not much that separates one good hotel from another. Beds, furniture, and cleanliness are all pretty much the same. But the people at the hotel is what can make a good hotel great. The Sheraton Vancouver Wall Centre has an exceptional level of service that is met, and exceeded every single visit. It's why I keep coming back.
Special kudos to Nancy at the check-in desk at the north tower. Always pleasant to deal with and just goes that extra level. I had a question upon my check-in that she couldn't address right away but 3 minutes after I got to my room she called with the information I required. It's really appreciated and she does a phenomenal job.
March 5, 2015
Rated 4 out of 5 by LaCarole Well located
Overall stay was good. Great staff.
No mirror in my room (seriously?) other than a standard one in the washroom. People likes to see how they look before leaving the room (room 912).
Ordered soup and salad at night ($45 is over priced, not even a bread roll).
Meeting room in ballroom had no connectivity for Wi-Fi, That was not cool. I struggled to get my emails during the 2 day conference.
February 26, 2015
Rated 1 out of 5 by anon44 Not up to expected standards
Two elevators were under repair for at least the four days I was there, so average wait time was 15 minutes (waited 20 min once).
The nearest ice machines, above and below my floor were broken, for at least the four days I was there.
Room was serviced no earlier than 4 pm each day.
Fridge, coffee maker, etc was inside the closet.
February 22, 2015
Rated 5 out of 5 by Goofy TAKE YOUR CHOICE!
I have stayed at this lovely facility for many years. And just one time there happens to be a broken elevator. Broken elevators happen right?? Normal?? So it takes a little longer to get to where you wanna go, you meet some great people while waiting, you make some new friends, you help people get to where they need to be. Then you look outside, and enjoy beautiful greenery, watching beautiful flower gardens coming to life (IN FEB!) smile, you say Thank you God for this beautiful view, for the sunshine, for awesome staff here who cannot fix a broken elevator and are in the same boat as the rest of us but still being courteous and pleasant. I enjoy the delicious food and am just plain thankful for a beautiful place I call my second home my happy place while I recover and get well. So take your choice, in the big scheme of things a broken elevator is a very small price to pay for a beautiful stay at the Sheraton in early Feb Spring:) I dare you to try it!!
February 20, 2015
Rated 4 out of 5 by DINGA65 Great Experience
This is the third time in two years that I have stayed at this hotel. My priorities are comfort, location and good service. The Sheraton Wall Centre meets them all for me.
February 15, 2015
Rated 5 out of 5 by Goofy Life + Death, Rain or Shine With Family
There is no better place to be than this lovely comfy homey hotel located in the heart of downtown Vancouver with my choice of 2 churches to attend when the death of a loved one hits suddenly, rain pours down before the gorgeous sun appears to let me know that all will be well. A family girls getaway even in the rain can be a charming experience inside this lovely hotel with special staff:) The hot tubs in fitness centre and lovely mellow pianist in Bar 1 Romero was a welcome bonus to my stay. Not to forget the famous Sheraton Risotto Balls + dark chocolates made my stay wonderful and comforting caring + fun staff!
January 26, 2015
Rated 5 out of 5 by 1wooferguy Great stay in a Junior Suite on 21st floor
We thought the hotel was very nice. Bed was comfortable, room was spacious, very clean, modern, great view, nice feel to it. The parking was $30 a day but if you park at Pacific Center 6 blocks away it's about $15. There are a couple of towers so you may have to walk a bit from the main lobby. It's a great location, close to Robson Street.
January 13, 2015
Rated 5 out of 5 by tlurlay Great place to stay in Vancouver!
Our family of 6 stayed at the Sheraton Vancouver Wall Centre recently while my husband was attending a conference. Our room had an interesting layout with a long hallway, two double beds in the main area, a full bath, and then a separate king room. There were big windows with stunning city views on two sides in each room. We hardly ever closed the drapes, the cityscape was so beautiful! We had free wifi for up to 4 devices in our room and were able to add and remove devices depending on who was "home" at the time.
The hotel had a great gym, a swimming pool, 2 hot tubs, and 2 saunas. The directions to the gym/pool area were a bit confusing at first but once we knew the way it was simple.
Everyone on staff was very friendly and helpful during our stay. It was nice that they had umbrellas to borrow as we had neglected to pack any.
We were very close to all the shops on Robson and had fun finding our way around the area. We enjoyed burgers at the iconic Famous Warehouse on Granville, macarons at Faubourg on Hornby, and the scones at Cobb's Bread on Davies Street had us coming back for more three mornings in a row! Everything within a short walk from the hotel.
The only downsides were the lack of seating in our room, we had to pile on the beds to hang together as a family; the toilet took a lot of water to flush, definitely not low flow; and we had a little trouble getting dinner delivered, not sure what the hold up was, we finally ran into the guy in the lobby but these were very minor issues.
All in all this was one of our best trips to Vancouver and this hotel played a large part in our enjoyment! We'll definitely go back!
January 4, 2015