Rated 1 out of 5 by regret Needs Improvement!
This hotel needs major updating.
Additionally I am an SPG gold member for life. There was absolutely no recognition nor upgrading in any sense such as free internet access in the room nor use of the club. This was not my first time staying at the Wall Centre as I work a great deal in Vancouver..
There is a sign for SPG members to check in/out and yet since there was only one receptionist working at the desk at any one time in the three days we were there, everyone went into the
SPG line making it a very long wait.
I have stayed at hundreds of SPG hotels around the world.
I will not stay at nor recommend the Wall Centre again.
August 18, 2014
Rated 3 out of 5 Very Noisy
Stayed in a family suite and it was located right across from the Emergency Dept of a Hospital. Heard all the sirens during the night, so not a restful sleep. Also arrived for check in at 1520 with check in being available starting at 1500. Room was not ready and was told it would be a 30 min wait. After checking back in 30, 60, and 80 min we voiced our displeasure about the wait we got a room. I usually do not have an issue with waiting but if you tell me 30 min don't have me wait for 80 min and especially since we were traveling with 2 young kids (3 yr and 18 months). The staff did provide us with 1 free breakfast to make up for it.
August 25, 2014
Rated 5 out of 5 by Oldcarguy Excellent Staff and Room.
We stayed at the Wall, our friends at another hotel and for the same money, we got the much better place. Stacey checked me in and began my fabulous experience. She is a wonderful ambassador for the hotel. The room is very comfortable and clean. Good location in Vancouver. Great place to stay. All the staff we interacted with made us feel important and valued. The higher, the better.
August 4, 2014
Rated 5 out of 5 by Waynecq nice gym
I stay here at least once per year. It's in the downtown Vancouver core. Lots of nice restaurants. The staff is courteous and the rooms are very comfortable. Only issues was the sirens from emergency vehicles outside. I guess you can expect that from any downtown hotel.
August 22, 2014
Rated 1 out of 5 by D1010 Lack of Service
Checked in on Friday and knew shortly that we would need another night. Go down to the front desk and ask if we can extend our stay and book another night. Told that they can't take care of the request and I would have to call the reservation line (???). I call the reservation line and I'm told that the reservation system is down until 7am and told to go the front desk. I call the front desk and they ask me to come down in the morning and not to worry they will find us a room. Come down to the front desk in the morning and am told the hotel is sold out. We end up moving to another hotel for the weekend. This to me is a very basic request and in fact all we wanted to do was extend our stay but they couldn't figure it out.
August 17, 2014
Rated 4 out of 5 by REPete Always Great
Consistently great in all regards.
August 21, 2014
Rated 2 out of 5 by AussiePRDiva Disappointed Return - Lost its Shine
Upon check-in the front desk clerk was confused and had difficulty locating my reservation. After stating there were no king rooms available, she miraculously found one when I provided my Starwood number. After taking about 10 minutes to sort out my reservation and check-in, she advised she was providing me with complimentary access to the Club Floor for the inconvenience. This only served to add insult to injury as when I went up to the Club floor for breakfast, the key she had provided did not provide access and after several attempts I left to go to the restaurant. The room was also tired and based on the rate paid was hugely disappointing.
August 8, 2014
Rated 4 out of 5 by mwsea Good Hotel in an excellent location
I was very pleased with this property. My only minor complaint is that the bathroom is fairly small for a newer property. Otherwise it was clean, the rest of the room was spacious, beds were comfortable, check-in was smooth and the staff was friendly.
August 19, 2014