Rated 4 out of 5 by Baldev Good Confort
Price very fair, comparatively
August 21, 2013
Rated 3 out of 5 by OctVacation2012 Great Location, OK staff
The rooms were clean, spacious and beautiful. The location of the hotel was great for getting to all the main attractions in the downtown area. The only complaint I had was an alarm went off at 1am and announcements were made for the next hour or so. The alarm was for the whole hotel and went off every 8 seconds. When the emergency was deemed a false alarm, they were unable to turn off the alarm and it still went off. I was not able to sleep well and could hear the alarm at 8am (they had turned the volume down). When I told the front desk that we could hear the alarm they made it seem they were aware of it and said we could get complimentary items at the coffee bar below. When we went to the coffee bar there was miscommunication between the staff since the bar staff said it was free drinks only. Overall, the hotel was nice and I would say I enjoyed my stay, but with the alarm and not being properly compensated I did not fully enjoy my stay at the Sheraton. For a big hotel, they should have formally apologized for the inconvenience and made some sort of gesture to the guests.
October 24, 2012
Rated 4 out of 5 by Titus2010 Great location & friendly staff
Close to restaurants and shops. Walking distance to parks and key attractions in downtown Vancouver. Quick response time for guest services : room service, house keeping, etc... Everyone cheerful.
May 21, 2013
Rated 4 out of 5 by black350 Nice view
Hotel was good but disappointed hot tub was luke warm, cooler than regular bath, don't know if it was normally this cold or not. Should be 102-103 degrees F. Sauna on the other hand was perfect.
May 18, 2013
Rated 3 out of 5 by Heideeho A mediocre stay
Stayed 3 nights. Check in was luke warm, no recognition given as a SPG member even with Gold Card. Long wait to get a table for breakfast . Worst of all you cant contact front desk using your room phone!
October 8, 2012
Rated 5 out of 5 by Mable62 A lot for your money!
This hotel is composed of three lens shaped towers of about 30 stories each, encased in dark blue glass: imposing and beautiful from the outside, complete with fountains, an inner driving area of pavers, and gardens. The pictures do not do it justice. We stayed on the 23rd floor of the North Tower, and the view of the bay and the rest of the city was spectacular. That is partly because the windows run ceiling to floor. We were lucky to be upgraded to a spacious corner room with a king bed that was impressive. This was our first experience with an upscale Sheraton, and we were wowed. The location is in the middle of downtown, so you can walk to a lot of places, which we did. We ate at some great restaurants, and the only one we could not walk to was the Tea House in Stanley Park; there, a cab took care of our needs. One suggestion I would make is moving the Starwood check-in to a different area (we had to deal with an irritated customer who was waiting in the regular check-in line who thought we were trying to cut in front of him). It's kind of tight in the area we checked in, which is kind of an alcove; not so at the desk in the North Tower where we stayed. All in all, great value, and a very satisfying stay.
August 22, 2013
Rated 5 out of 5 by DrAZ Hotel well located and has all the amenities
This well situated hotel in downtown Vancouver was very comfortable. This comfort was not only related to the rooms and its amenities but to its highly friendly, knowledgeable, and accommodating staff.
November 2, 2012
Rated 5 out of 5 by SanDiego44 Friendliest Staff
Thank you for a great week-end in Vancouver! The hotel staff was incredibly friendly from the moment of arrival throughout departure. Great central location to explore the city as well. I will return!
November 1, 2012
Rated 5 out of 5 by elprofesor55 Great Time!
I took a chance on this hotel...there were so many in the area. The staff couldn't have been nicer!
August 11, 2013
Rated 5 out of 5 by Richard35 Good Location
The Hotel is modern, clean, and is in a good location. The food was excellent and the employees were helpful and friendly.
August 1, 2013
Rated 5 out of 5 by Rayon13 Very well managed -- staff very helpful.
Front desk clerks very attentive and responsive. Young lady (Elizabeth?) in the Apron a real asset to the operation. Even Shuttle drivers were most polite and helpful. A good all around experience.
August 15, 2012
Rated 5 out of 5 by WPG1 Good time
Had a great experience at the Sheraton. It's very close to al of the local activities during Gay Pride Days.
August 5, 2013
Rated 4 out of 5 by garcon13 Parking - are you kidding me?
$38 for one over night parking charge is way too high. Disappointed at this surprise charge, but everything else was great.
July 28, 2013
Rated 5 out of 5 by Flora7 Excellent Facilities, Location & Staff
The staff from the beginning of our stay to the very end are helpful, efficient and naturally friendly. Beautiful views.
July 28, 2013
Rated 5 out of 5 by PJ123 Great rooms and beds
This was a great hotel in a good location. Plenty of shopping and restaurants nearby. The guest room was extremely spacious and the beds were wonderful. I would highly recommend this hotel.
August 15, 2012
Rated 3 out of 5 by Wynona1 No electricity in desk area.
I had to report twice (pm when my meal was delivered and next am, when I could not make coffee), that there was no power to the desk area.
This left me unable to work as I wished to. WEC
January 17, 2013
Rated 3 out of 5 by Zoey Great location
Beautiful surrounding, great location
August 25, 2013
Rated 5 out of 5 by Stunt Great Service
Thank You to the Wall Centre Team.
August 24, 2013
Rated 4 out of 5 by Birdman This hotel is central and is well appointed, staff is great and service is exceptional
Great location for my business trip, staff well trained and attentive. Should have a coffee shop for light breakfast at South tower, at times the track across to north tower is long.
December 16, 2012
Rated 3 out of 5 by JSue Very, very noisy
The room was small, but nice and clean. Location was excellent, staff very nice.
Very loud shower and toilet - ours and our neighbors' pipes vibrated loudly enough to disturb sleep.
August 15, 2012
Rated 5 out of 5 by ricker terrific hotel
close to all great shopping resteraunts,staff was accomodating and helpful,close to st pauls hospital for medical ,will tell lots of people to stay there as i will be returning,
March 24, 2013
Rated 5 out of 5 by Sandy69 The best stay I have had there yet.
We received an unexpected, but much appreciated upgrade. It made a trip to present at a conference more like a mini vacation.
Everything was great and there were no issues at all.
October 22, 2012
Rated 4 out of 5 by KANA2013 Crowded elevator
The hotel was placed in a nice region, room compatible with their rates but the hotel's elevators were always crowded.
July 22, 2013
Rated 5 out of 5 by ANH95 EXCELLENT HOTEL and WONDERFUL STAY
We thoroughly enjoyed our stay and were very pleased with the choice of Hotel.
The Hotel is very conveniently located and has easy access to various Tourist locations.
October 8, 2012
Rated 4 out of 5 by Barinder Great Location
Location is great, can walk to just about anywhere in a few minutes.
South Tower is great as it has the club level.
Platinum upgrade to a suite, every time I stay at this hotel.
March 21, 2012
Rated 3 out of 5 by Larry0358 This hotel is central to everything downtown
The hotel is well located and the rooms and ammenities are good. However beware of the not so friendly reception staff at check in. It can really put you off for further visits.
December 27, 2012
Rated 5 out of 5 by AliB Loved the perk for declining room service
I really liked that I could get 500 SPG points per day for declining room service. I think it is environmentally friendly and I do not feel the need for room service everyday.
January 22, 2013
Rated 4 out of 5 by Mike Good staff
Friendly staff. South tower is older, but it is fine. Good service. Good location.
August 5, 2013
Rated 5 out of 5 by MontrealMan49 Centrally located + Extra Comfortable Hotel
3rd time at the Sheraton Wall Centre, 1st time in the North Tower. Consistency as far as great locations, good value and great amenities, especially the Heavenly Bed!
February 18, 2013
Rated 4 out of 5 by 4seawheeze Extra
Appreciate the microwave brought up to our room.
August 13, 2013