Sheraton Vancouver Wall Centre

  • 1088 Burrard Street
  • Vancouver,
  • British Columbia
  • V6Z 2R9
  • Canada
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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 19 years or older with photo identification to reserve a room. Individuals under 19 years must be accompanied by a parent or guardian.

Rated 4 out of 5 by 573 reviewers.
Rated 5 out of 5 by Perfect location, fabulous view We stayed 2 nights and walked to all the attractions we wanted to see. Robson St, Yaletown, ferry to Granville Island, Gas Town and Davie street. Our view across the fountain to the old churches, hospital and hills beyond was great. When we got ready to leave we had a dead battery and hotel staff provided a free start up service. Sheraton's reliable excellent service is appreciated! September 30, 2012
Rated 3 out of 5 by Not up to Sheraton Standards Ive stayed at many Sheraton hotels, this one just didnt reach the standard that the Sheraton name carries. The room we stayed in was outdated and really lacking in appeal. When we booked, we were told we would get a great view. When we got there we got a great view of the valet. Overall, i would not stay at this particular Sheraton location, but would stay at a Sheraton hotel again. August 15, 2012
Rated 5 out of 5 by Most comfortable beds ever!!! I was in Vancouver for a conference. This was my first visit to Canada and the hotel was in the center of everything. I could walk to shopping areas, to the beach, to eateries, bars, etc. I enjoyed my stay here. Only problem was that the electrical outlet in my bathroom did not work. I was told that it would take a day to fix it and was given an extension cord. No big deal though. July 27, 2012
Rated 5 out of 5 by Overall good hotel! I like the Sheraton Wall - clean, good downtown location, fantastic staff - close to the Park! Room is clean and a good size, with a very comfortable bed and pillows! I had been away for a week sleeping in hotels and I had my best sleep here!. July 2, 2014
Rated 4 out of 5 by Comfort Excellent room and staff. July 27, 2014
Rated 3 out of 5 by Good but not great To be improved: Swimming pool water not clear and not clean Very small bathroom with toilet for a family suite. Breakfast in restaurant. Busy, smelly, low choices. No replacement of shower cap and ear buds. Poor room services meals: nachos, club sandwich , Cobb salad to be tasted by managers. No recognition or advantage of gold status. Nice: room windows and view . Location. Beds July 6, 2013
Rated 2 out of 5 by Convenient Location Good downtown Vancouver location for business travelers. South tower rooms need a facelift and renovations. Quality of service is generally good, but can be spotty with some of the junior staff. The treatment of customers with SPG status also lacks consistency. Sometimes you are treated to all your status privileges and sometimes they are ignored. It's hit and miss. April 5, 2014
Rated 3 out of 5 by Frequent user My reservation was wrong and the room booked in the South Tower. Room was very basic and small. I expressed my disappointment and the manager on duty stated that nothing could be done. It is clear that I was sold the room knowing well that the North Tower was sold out. Therefore the agent who booked the room was misleading. Overall very disappointed how the issue was addressed. January 23, 2013
Rated 5 out of 5 by Service with a smile Check-in was quick, friendly and professional. Concierge was helpful and went out of her way to point out events for the International Jazz festival. Location is impressive to see and get around Vancouver. Room had a great view and met our high standard of cleanliness. June 23, 2014
Rated 2 out of 5 by Hotel needs improvements 1. Room needs update, bathroom's faucet is loose. 2. I had to wait to check in my room (after 3pm). recommend to hire more cleaning staff during busy time and improve communication between the front desk and the cleaning staff. 3. Recommend front desk staff to be more personable such as remembering hotel guests by name and transitioning responsibilities when leaving shift. September 6, 2012
Rated 5 out of 5 by Amazing Rooms and Services I love the Sheraton Hotel. It exceeds my expectations every time I stay there. July 21, 2014
Rated 3 out of 5 by Room location and cleanliness Four feedbacks 1. Room was located near elevator, didnt have good sleep. 2. Cleanliness also needs improvement, bedsheet was not cleaned. 3. Customer service when checked did not greeted well. 4. Ordered couple of things (Shaving kit, tooth brush kit), was given at reception instead of delivering to room. I was carrying in hand which seems to be quite uncomfortable. June 29, 2013
Rated 5 out of 5 by Sheraton's high standards Beds were so comfortable. Could've stayed in them all day except there's so much to see in the area. Great location. Staff were all so friendly. Just be prepared for $30 self parking rate which is standard for downtown Vancouver. We liked that there's no up charge for using their valet services. Never did find an onsite restaurant although there's so many in the area. May 6, 2013
Rated 5 out of 5 by Professional staff The staff were excellent and were quick to respond to any concerns with a professional and kind demeanor. The room was very clean and tidy, Overall, a pretty solid stay. July 10, 2014
Rated 5 out of 5 by Staff Service and Attitude My reservation was for the next week and I showed up at the hotel this week. There was some confusion in booking the wrong week. Front desk Asst. Manager (Amber Blunt) was pleasant and found me a room at the hotel at my regular rate. Kudos for her great attitude. June 20, 2014
Rated 4 out of 5 by the bed and pillows are exceptionally comfortable we opted for the "green" option - not to change bedsheets, but this hotel did noting - not made up beds, not taken out garbage, didn't give new cups for coffee, and no clean facecloths - to me "green" means no laundry not no service. in all the other hotels we stayed we opted "green" and they saved on laundry not no service. next time we will not opt for "green" November 20, 2012
Rated 2 out of 5 by Customer Service Issues I called down to customer service to let them know when I was leaving so they could clean my room the lady on the other end was rude. An hour or so later called for my car, I got the same person who again was rude. I told her I needed my car asap , when I got down 20 min later (I had a delay in leaving the room) my car was not there and had not been called for. I was late for a meeting. Later that night I came back and decided to stop by the front desk and mention this. The valet left my drivers side door completely opened, I was in line to speak to the manager , glaced outside and saw my door opened, went running out as I thought perhaps I left it that way, the valet was rude and snapped that he was going to park my car then got busy with something else, so my door was wide opened and a cab almost hit it trying to get by. Staff need training in customer service, not all but these two for sure........stress for the customer. August 19, 2012
Rated 4 out of 5 by Solo Traveler Takes a Holiday Hotel met my expectations except the recommendations from the staff for travel. They said the cab fee from the airport would be $5 C but was $30 C. Then they said the shuttle to the airport was $14 C and it turned out to be $45 C and a Lincoln Towncar showed up instead of a van. I had to ge to the airport so I paid the fee. Thank God I had the additional cash! July 15, 2012
Rated 5 out of 5 by Amazing First Time Canadian Experience This was my very first visit to Canada from the US and I could not have asked for a better experience. The staff was extremely friendly and I couldn't help but feel lot up by the holiday decorations. The room had a wonderful overlook of Downtown and its surrounding area. I felt like a king with the quality of living within the room. Very impressed. Thanks! December 16, 2012
Rated 5 out of 5 by This hotel has Awesome staff The Sheraton wall Center is my favourite Hotel to stay at in Downtown Vancouver. The staff know and greet me by name when I arrive at the door. The staff go out of their way to make me feel special and valued and they provide excellent service to make me feel pampered and cared for., Thank You Sheraton Wall Center for making me want to come back next week! January 5, 2013
Rated 4 out of 5 by Great downtown location! Stayed here for a work-related conference and extended my stay. Room was in the North Tower. Very comfortable bed. Nice shower. City views from the higher floors are excellent. Walking distance from everything we wanted to see downtown (although walking to Stanley Park is a bit too far). Valet guys were very friendly. Bar One waitresses were excellent. June 24, 2013
Rated 3 out of 5 by Great location & facilities, very poor service attitude & expensive parking Hotel is great and location perfect. Beds are very comfortable. The problem is clearly some of the staff attitude or lack of interest in guests. When I called before arriving I asked for advise on alternative parking and they asked me to do my own research on line. When I was in the hotel the staff was very unable or unwilling to help on minor things. April 2, 2013
Rated 4 out of 5 by Good base for Downtown Vancouver We really enjoyed our stay in the hotel, great room and view (north tower). However the breakfasts were not as good as I usually expect from Sheraton properties. We only used the restaurant 3 times during a week long stay because we felt it didn't represent a fair exchange of value. Given the other restaurants in the area this is a major oversight. August 27, 2012
Rated 5 out of 5 by Front Dest staff and Valet Stacy at Front desk amazing! She had my kids laughing too! Very friendly! Andrea at valet also very nice and also spends the time to talk to my kids. I appreciate it. Well be back! June 30, 2014
Rated 5 out of 5 by Great Place to stay Great hotel and Location. It offers many benefits July 16, 2014
Rated 3 out of 5 by Disappointing return visit I haven't stayed at the Sheraton Wall Centre in a while and this was certainly a disappointment. The reservation was for the North Tower but I was placed in the South and I don't care for that tower as much. On arrival in my room, the television was very grainy but it took most of the afternoon to get me a new one that did work. The repair person was testing the tv and used a movie channel and instead of being cancelled off my bill as promised, it appeared on my folio. The next morning the staff reversed the charge when I requested it be done but it was just one more thing that wasn't smooth in what should have been a simple overnight stay. I will say my room was in need of some upgrading... the bedding was frayed at the bottom with linen strings extending out over the carpet. All in all... it was just okay as I was using SPG points but if it had been a cash outlay, I would have been very disappointed indeed. On the plus side, the room service was very good! April 4, 2014
Rated 5 out of 5 by Very very good! This is an excellent hotel for business or pleasure. Customer service was outstanding. The hotel food was delicious, the fitness center was adequate, the hotel personnel made me feel welcome and appreciated. June 24, 2014
Rated 5 out of 5 by Exceptional I would recommend this establishment to all my friends, my over stay was fantastic. July 13, 2014
Rated 4 out of 5 by understaffed front desk Check in / check out was difficult. Severely understaffed when the hotel was at full occupancy. Very unpleasant wait at both South Tower Front Desk and North Tower Front desk. June 30, 2014
Rated 5 out of 5 by Great hotel, great location I was in Vancouver for work and had to find a hotel for one night close to Robson Law Courts. I am an SPG and my first choice was sold out so I picked this Sheraton as I had stayed many years before. The room was exceptionally comfortable and the view was outstanding. I stayed in the south tower which in previous years was said to be not as good as the North but I was not disappointed. The room was very comfortable and I had a good. sleep. There was a party on the floor above me but I called the front desk and it was shut down pretty quickly thank-you. I ate in cafe one for breakfast. The food and service was excellent. The only negative to this review was the front desk in the South tower. I arrived early for check in and did expect my room not to be ready bout the young lady at the front desk was neither helpful or friendly - simply told me that the hotel had been sold out the night before and my room not ready so come back at three. No sorry, no could I give you some ideas what to do until my room was ready. I also noticed on check out they were not that friendly and welcoming. June 23, 2014
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