Rated 2 out of 5 by Sharkgurly StarHot Associate Room Discount Program Stink
I stayed at the Sheraton Vancouver Wall Centre hotel under a discounted rate (a relative is employed by the Starwood Hotel chain) but after receiving a bill for a $70.00 breakfast, I inquired with a stationed male staff member in the hotel lobby and found him to be extremely rude and unhelpful even making disparaging comments about the program. His attitude and the costly breakfast left a bad taste in my mouth.
September 26, 2012
Rated 2 out of 5 by Alienintheus Dated decor and noisy aircon
Very disappointed with this hotel. Dated un attractive decor and extremely noisy aircon - I wore earplugs and could still hear it! My second night, I moved to a different room and then experience a broken toilet that wouldn't flush and a continuous beeping alarm sound from the fire alarm speaker. Needs improvement!
September 18, 2013
Rated 3 out of 5 by jabcruiser82 Great location
We checked in late in one of our rooms because the room wasn't ready. This was at 7pm! We had to store all our luggage in one room while we waited for the second one to be cleaned. Also, we came back the next afternoon after 3pm and our room hadn't been cleaned yet. The room was very nice and the beds are awesome! I just think that the cleaning staff needed some adequate help and time management.
September 21, 2012
Rated 2 out of 5 by CaptSam Hotel Lovely - Reservation Call Centre Lacking
I regularly stay here for business as it is close to the location I usually do business with and it is located next to many amenities within walking distance.
As a SPG, my expectation is that my regular business would be appreciated and my concerns addressed by something other than "sorry you did not enjoy your stay". I was also not happy to see that my home address had not been updated after two requests and I was unable to receive a proper invoice. I was told it would be e-mailed to me, but I still have received nothing four days later which has delayed my expense claim submission.
I would suggest that the front desk staff I dealt with need to go back to customer service school, but then from their age and lack of confidence I would like to believe it was just unprofessional inexperience that will improve with age. That thought is the only thing that kept my review from being "unsatisfactory".
March 8, 2012
Rated 1 out of 5 by stanleythecat poor
i asked to leave a parcel at desk for pickup employee not happy said it would go into lost and found if not picked up in one day.
then i went to desk x2 to say he will pick up sat at 12pm ...he came and was sent away with no parcel.
Chrissy was girl who sent him away. I then had to leave my meeting early to deliver it to him. was given wrong directions to get to the vogue on granville.
September 24, 2012
Rated 3 out of 5 by Patsyanne Not the best Sheraton
In a useful position in downtown. We booked a club room and disappointed with club lounge and breakfast and evening o'dheorves which frequently ran out and hot food was cold.No easy chairs in lounge. Just not worth the extra money. Reported our disappointment to front desk but not a lot of interest shown. Club rooms nothing special just the same as non-club rooms.
September 21, 2012
Rated 5 out of 5 by WayneF Great serive
The staff was extremely accommodating and helpful when I told them my luggage did not arrive with me. They provided free of charge the essentials to hold me over til my luggage arrived and provided info on a nearby mall to buy some clothes. The entire staff was always super friendly. If and when I return to Vancouver, I will certainly stay here.
July 2, 2013
Rated 3 out of 5 by shocked2012 Shocked
I was shocked when i checked in at 2am only to be given a room that was dirty.. subway wrapper and a half eaten sub in the room and towels on the floor. When i went to let the staff know, i really felt like it was my fault which shocked me..... love spg hotels but was not pleased with the hotel staff and how they handled the situaton.... won't go back.
November 7, 2012
Rated 5 out of 5 by Hefcat01 Beautiful!
Excellent room, very comfortable and quiet. I particularly enjoyed the "master switch" for the lighting, a terrific idea to help to reduce waste. This hotel location is perfect, and the grounds are beautiful.
September 15, 2013
Rated 4 out of 5 by OldSeaSalt Under staffing North Tower
There was no concierge service at the North Tower. There was never anyone at the desk. Had to walk to the South Tower to obtain umbrellas when raining which it does often in Vancouver.
The reception desk only had one staff and there was always a line to get help or information.
The Valet/Bell Captain at the South Tower was exceptional.
June 26, 2012
Rated 5 out of 5 by freesarah Best Hotel Experience Ever
I stayed here last week for a conference. I have to say I dont think I have ever experienced better service from a hotel. Every single staff person was beyond professional and helpful. I am extremely impressed with the consistency and friendly nature of the service. The room was beautiful A fabulous experience.
April 29, 2013
Rated 5 out of 5 by Ridgeroad Great value near St. Paul's Hospital
We needed a place to say close to Vancouver's St. Paul's Hospital. The Wall Centre is right across the street and we did not expect the priority treatment. But we cheerfully were given a 'compassionate' rate which really helped with the travel costs. The service was great and the Vegetarian Panini is fantastic.
November 30, 2012
Rated 5 out of 5 by Fireflies Vancouver Wall
Great location for exploring. We walked around everywhere! (Tour busses available to extend your range) Hotel room was clean and we loved the big windows. Someone seemed to always be available at the front desk in case we needed them. :-)
August 16, 2013
Rated 5 out of 5 by Goofy THE 12 DAYS OF CHRISTMAS
ON TH 12 TH DAY OF CHRISTMAS THE SHERATON VANCOUVER WALL CENTRE GAVE TO ME ............YES YOU GUESSED IT....... SANTA!! YES SANTA CAME TO THE SHERATON ALL THE WAY FROM THE NORTH POLE AND LEFT ME A REAL STOCKING FILLED WITH GIFTS AND GOODIES!! AND THEN ONE OF HIS LOVELY ELVES DELIVERED A BEAUTIFUL UNEXPECTED ARRAY OF FOOD FOR MY FAMILY TO ENJOY......... SUCH A BEAUTIFUL SURPRISE.... THANK YOU SHERATON VANCOUVER WALL CENTRE FOR A BEAUTIFUL CHRISTMAS SEASON! HOPEFULLY I WILL SEE YOU THE SAME TIME NEXT YEAR.......
December 25, 2013
Rated 4 out of 5 by CWSPN Enjoyed my stay
Every August since 2009 I attend the Supernatural TV show convention at the Sheraton & always enjoy staying at this beautiful hotel. My only issue is that there aren't many choices for meals on site and that my air conditioning wasn't cool enuf to sleep well. The rest was great. See you next August!
September 17, 2012
Rated 3 out of 5 by adhuc This hotel provides very little service/no upgrade
Telephone call never answered as a result the office cannot contact me other than by mobile telephone.
As a life time platinmum members, I was not upgraded to a suite in spite of promises being offered day after day - I stayed for 7 days.
January 19, 2013
Rated 1 out of 5 by DBMM Unsatisfactory
At check in no recognition that I am Gold Member. Room was the smallest room I have ever stayed in. Phoned for room change but told no rooms available. This is my first and last stay at this hotel..SPG program not working for me.
May 10, 2013
Rated 5 out of 5 by Barinder Great Staff service
Great location and club level dining was added touch. I found the assistant manager Michael H to be very delightful and helpful with several questions I had. I would definitely return due to the assistant manager's professionalism.
May 14, 2012
Rated 5 out of 5 by Rick54 Wonderul rest!
We recently toured Europe and finished our trip with a stay in Vancouver. We were very pleased with the hotel but the bed was by the far the most comfortable bed we experienced on our trip. It helped make our stay very enjoyable!
May 6, 2012
Rated 3 out of 5 by Marty2023 Great views!
Overall a terrific hotel. Very close to great restaurants on Davie Street. However as we were packing up to leave, we discovered two beer cans under the bed...A bit of a downer to an otherwise great weekend
April 10, 2013
Rated 3 out of 5 by CaliTraveler Overall fine but fixable inconveniences to note
After reading some other reviews, I totally agree with the comments on the staff needing better service training, both in general and for SPG elite guests.
SPG-wise, I was told that all the Platinum perks that they usually give you would have to be requested one by one, such as an available upgrade, or late check-out, or free internet. And even after late check-out was requested the day before, my key card was de-activated at the regular check-out time of noon so I had to go back downstairs for a new key in order to retrieve my luggage and check-out. For people in a rush to catch a bus or train or plane, this would be a huge stress.
A general suggestion for service would involve housekeeping and having it be a standard part of the cleaning (especially in between guests) to check that the clock alarm is reset to off. While staying over a weekend and trying to sleep in, the alarm went off at 7am both Saturday and Sunday!! As someone who can usually fall back asleep, it wasn't a huge problem but highly annoying none the less, especially when the expectation is for a leisurely hotel weekend.
June 27, 2012
Rated 5 out of 5 by Chell123 Home away from Home!
From the moment I arrived to the morning I left, I enjoyed everything about my room, location, & staff! And the awesome view, wow! I'll be back! :)
June 19, 2013
Rated 2 out of 5 by JamesS Not happy with my stay
Below average service.Staff training may be needed.
Two towers, South renovated and North a few years newer. Check in area at the South Tower is cramping.
I know traveling season in Vancouver just arrived and it is busy, but the staff can have a little bit more hospitality.
Arrived at 1:30pm and was told my room is not ready and needs another hour. Sure thing it is still not ready one hour later. Spend more time at the lounge and then was told there is a room in the North tower with double bed is available, no mentioning any upgrades, and later I checked and there are all kinds of suites available. Since I am busy with my work and do not want go through the hassle to have a room change.
The sound isolation of my room is not good, hotel is 20 walk from ocean.
Finally decided to cut my stay from 5 to 3 days and move to another starwood property.
During check out the gentleman is chatting with a custom and just ignored me, I stand there with my luggage for a good 5 minutes, OK, I guess there won't be next time.
Also, the room service is OVERPRICED, even compare to the Westin Grand now I am at. (oh, i did get an room upgrade here).
May 10, 2012
Rated 1 out of 5 by Allison1020 Can't think of a positive
Upon arrival the front desk staff was cold and rude. We were put in a room near the elevator and it was so loud you can actually hear peoples conversations word for word in the hallway and the elevator bell dinging. I did not sleep either night. The windows were closed but we could also hear people at the front of the Hotel as our room was 6 floors up over the front entrance. The wireless did not work in our room so we called the front desk to ask for assistance and the person hung up on us then when we tried to call back we got a recording for the next half hour then gave up completely. No one picking up the phone at the front desk? Seriously? The parking lot was full and there were no spots left. The restaurant had 1 person working and it was friday night. We waited for 20 minutes for water then left. The coffee shop the next morning, same thing... 1 person working. If the hotel knows they are full why not have all staff on site?? It seemed everywhere we went the service was awful. Really too bad. We are Starwood Gold and were treated so poorly. If you use Starwood properties stay at a different one... NOT HERE!
August 16, 2012
Rated 4 out of 5 by GD2011 Nice Location and Hotel
Front desk Great. As a Platinum Member they always give me an upgrade. The only neg. feature is the CLub Lounge, the food could be a little better.
December 16, 2012
Rated 4 out of 5 by mbluecpa A good choice if you get a good rate
This is not my top SPG choice in Vancouver, but it can often be the least expensive by a significant margin and when that is the case, it is a good choice.
The hotel is quite large and divided into two towers; the North Tower is newer but the Club Lounge and all suites are in the South Tower. Several large tour groups were staying at the hotel while we were there, and we did find ourselves sometimes waiting a few minutes for an elevator as the 30+ stories are served by only four elevators.
Our room was a Junior Suite, which had an odd layout with a king bed and living area in one room and a double bed in a separate room, but was plenty large. Furnishings were comfortable but definitely dated (an orange leather club chair, for example). The Club Lounge had the usual offerings with an espresso machine and beer/wine service in the evening. It also has great views and a small terrace.
While checking out, I did have to ask that two charges be removed from our bill: one a twice-posted bar tab and the other for two days of parking charges despite being on a parking-inclusive rate. The front desk agent handled the corrections quickly, but do be advised to review your bill!
June 17, 2013
Rated 1 out of 5 by mazie1960 disabled room
I had very high expectations which were constantly let down. We had 2 adults in the room only 1 large towel each and 1 small towel . Second day they put more coffee out decaf only and no cups. We used the microwave and coffee maker the power went out fuse blew in a hotel.? No pen and paper to write down an address or phone number.In the North Tower it's like your second class no concierge you can not get a luggage carrier they are chained together but no bell man was insite to help,so when you have a question wait in line with check in/out with only one person on the desk it can take quit awhile.The south tower is full of personal but in the pouring rain who wants to run over there to call a cab or get an umbrella?
The lounge has no T.V in it so Stanley cup we watched at the lounge across the street to unwind and watch the game. Room was clean with a comfortable bed the food is wonderful in restaurant. Pool and exercise area one of the best we have seen but no signs to tell disabled persons how to get to it as there are stairs at the end of the directive signage oops.We ran into another family who also could not get to the pool We eventually found the way by mistake still no signage?l
June 26, 2013
Rated 5 out of 5 by dofe Cafe 1 served wonderful food
We ate some of our best meals in Vancouver in Cafe 1. Our compliments to the chef. Highly recommend the lunch or supper.
February 13, 2013
Rated 4 out of 5 by Lance78 Good location but needs updating
I stay in Vancouver around 20 times per year and typically pick the Westin Grand. The Sheraton is very good at giving suite upgrades to preferred members which is great and the Club Lounge is good as well. The gym is a little small and broken up oddly with an indoor pool as opposed to an outdoor pool at both of the Westins. The location is great but the hotel is definitely dated looking in the mid-90's and wear and tear is noticeable in rooms. Staff is great. Parking is expensive so just valet park, it is a tricky parking lot if you have a large car or SUV.
December 11, 2013
Rated 5 out of 5 by John31 Great hotel
Great hotel in great location. Friendly, courteous staff.
June 10, 2013