Rated 5 out of 5 by WEJAJ Great service
Excellent service as always at the Sheraton Wall Centre. Both check-in and check-out was speedy. Staff are very professional and courteous and will go the extra mile to ensure your stay is enjoyable. Any questions about where to eat or find a good pub with live music...just ask the staff. Thanks again Sheraton....you easily have the best rates, the best beds in town and exceptional service.
September 9, 2013
Rated 4 out of 5 by rickis I will always stay here
The facility and location are hard to beat. The bed was very comfy, and we took full advantage of the spa. We were on the 27th floor, with an amazing view. You are just steps away from everything. You can walk to Robson in a few minutes, and Yale town within 10 minutes. Cabs are always available as well. My only knock, would be house cleaning didn't come one day, but it may have been due to it being New Years Eve.
January 5, 2013
Rated 4 out of 5 by Maggie10 November Conference
Great facility, very comfortable rooms. Food average.
November 30, 2013
Rated 5 out of 5 by Goofy This Hotel has excellent staff
I stayed for 3 nights in February 2013. Jerry & Andre Valet greeted me by name and welcomed me home! Bellman Robbie did everything he could to assist me with my luggage and help me settle in my room! Lacey & Andrew were so helpful and kind and attentive to all my needs to the smallest detail. South Tower Staff are the kindest most caring staff that anyone could have!! I love the Vancouver Sheraton Wall Center !
February 26, 2013
Rated 5 out of 5 by Barry41 This is a comfortable hotel
I spent 3 nights at this hotel while I was attending a conference there. The room was extremely comfortable - the bed was great! I enjoyed wonderful views of downtown Vancouver from the two walls of windows in the room. I appreciated the location of the hotel, with a diverse selection of restaurants and shopping within easy walking distance. Staff are personable and polite, this was one of my best hotel stays.
March 16, 2013
Rated 2 out of 5 by Deafened Disco or hotel?
If you want a night out in a disco with the loudest music you can imagine in the lobby, then this is the hotel for you. if you want a hotel however then avoid this one like the plague. It was a nightmare - I can't imagine what the manager was thinking allowing this outrage several nights per week. And as for the poor receptionists who have to cope with it doesn't health and safety have anything to say!!
July 8, 2013
Rated 5 out of 5 by Babs56 Sheraton Wall Centre, Vancouver BC
Loved my stay here. This hotel was close to lots of city sites. All within walking distance or public transportation. Even though there was some construction taking place within a block from the hotel, it had no affect on us really. As a matter of fact I'm a runner, I totally felt safe running out from the hotel on my morning runs. Definitely will return to this hotel on our next trip to Vancouver.
August 1, 2013
Rated 5 out of 5 by Sanjeev Great Comfort
The hotel exceeded all my expectations and would definitely recommend to others. Front office staff was friendly and accommodating.
Roven (a front desk associate) made checkout smooth and hasslefree. Being in sales industry for for over a decade, it gives me immense pleasure to talk to and deal with good mannered and humble associates who care for others. Hotel will be on list for future stays.
August 12, 2013
Rated 4 out of 5 by ESC1 Good, but not completely value for money
The room was perfectly OK, with good facilities for working, and the view was excellent. But at this price I do not expect a Starbucks paper cup in my room for my coffee: and as a European I do not count Starbucks as an adequate level of quality. Breakfast in the hotel was too expensive for a rather mediocre selection: I ended up going to the cafe in the hotel opposite for both coffee and breakfast.
September 27, 2012
Rated 5 out of 5 by Herbacious Food
The hotel and the room overall was great. We liked the comfort of the room, the bathroom and the views. I guess the only disadvantage this hotel has is that we had to walk outside and leave our tower to get to the adjacent tower to have breakfast. Breakfast on the other hand was great. Food (dinner) was also served there. Other than that the hotel met our expectations and the staff were fantastic!
April 15, 2013
Rated 5 out of 5 by Nipigon Father and Daughter week-end
My 6 yr yr. old daughter and I were very excited and pleased with the staff and the services offered by the hotel. Although the weather didn't fully co-operate we enjoyed staying in the room, and taking a short walk to whatever we had to go. The location of the hotel is centrally located and close to everything you need. It certainly was one of the best hotels we ever stayed at, if not the best.
November 15, 2012
Rated 5 out of 5 by bwiscons Great Hotel - Great Location
I enjoyed my stay at the Sheraton Wall Centre in Vancouver. All of the staff with whom I interacted were pleasant, helpful, and professional. The room's A/C was a bit noisy and the room was rather small, but the staff more than made up for those small issues. I really liked the location - close to the convention center, but lots of small and diverse restaurants and parks in the area.
July 2, 2013
Rated 4 out of 5 by Van271 Nice hotel, but a few issues
Great location and modern facility. No recognition for Gold level, in fact not sure if they have a dedicated floor as other SPG hotels. No options given at registration. Elevators very slow and initial wait to get up to my room (7th floor) took almost 20 minutes. Wait staff at cafe were very attentive. Paperless bills great in theory, but am still waiting for a final bill after 24 hours.
April 15, 2013
Rated 5 out of 5 by Ian626 Ruby Wedding Anniversary
We requested a room with a good view of Vancouver and were not disappointed. Our room, 2201, had a glorious view of the city.
All of the staff were friendly,
knowledgeable and professional. During our Canadian tour we stayed in many good hotels but the Sheraton Wall Centre was "the best".
Well done and thank you.
Linda & Ian
September 28, 2013
Rated 4 out of 5 by abc123 rooms very noisy
While the junior suite was very nice, the room was very noisy. We could hear the street noise even though we were on the 24th floor. We could also hear the other guests in nearby rooms - we could literally hear their conversations and what TV shows they were watching. It is too bad they could not sound-proof the rooms a little better. Other than that, we enjoyed our stay at this hotel.
May 23, 2013
Rated 4 out of 5 by Traveler1324 The room was nice, but the staff was not useful
The hotel has nice facilities and I was pleasantly surprised by the room. However, the hotel was disagreeable with dealing with third party billing. Several calls had to be made to the hotel on this account and then staff was unaccommodating of arrangements that had been made over the phone. Also, the staff seemed less welcoming towards college aged patrons than families or businessmen.
March 30, 2013
Rated 3 out of 5 by Jaguarstef Good but not great
To be improved:
Swimming pool water not clear and not clean
Very small bathroom with toilet for a family suite.
Breakfast in restaurant. Busy, smelly, low choices.
No replacement of shower cap and ear buds.
Poor room services meals: nachos, club sandwich , Cobb salad to be tasted by managers.
No recognition or advantage of gold status.
Nice: room windows and view . Location.
July 6, 2013
Rated 4 out of 5 by GHinPDX King room was bigger than expected
As an SPG Gold member I booked on points and received an upgrade. The room in the North Tower had half the room as windows, plenty of room with a small couch and chair, in addition to a work table and king bed. The location is great for my needs and the bed almost kept me from getting up - it was so comfortable! Valet was excellent although the price for parking is a bit steep there.
September 6, 2012
Rated 4 out of 5 by Marie48 Nice Stay
Nice hotel, close to shops and restaurants.
November 24, 2013
Rated 5 out of 5 by happyinvancouver Perfect location, fabulous view
We stayed 2 nights and walked to all the attractions we wanted to see. Robson St, Yaletown, ferry to Granville Island, Gas Town and Davie street. Our view across the fountain to the old churches, hospital and hills beyond was great.
When we got ready to leave we had a dead battery and hotel staff provided a free start up service. Sheraton's reliable excellent service is appreciated!
September 30, 2012
Rated 3 out of 5 by AlwaysJetSetting Not up to Sheraton Standards
Ive stayed at many Sheraton hotels, this one just didnt reach the standard that the Sheraton name carries. The room we stayed in was outdated and really lacking in appeal.
When we booked, we were told we would get a great view. When we got there we got a great view of the valet. Overall, i would not stay at this particular Sheraton location, but would stay at a Sheraton hotel again.
August 15, 2012
Rated 5 out of 5 by Lauren87 Excellent stay!
Hotel check in was great, front desk agent offered up places to go see and places to eat. Very friendly! Great view on the 32nd floor. Couldn't have asked for a better room.
November 11, 2013
Rated 5 out of 5 by Jonesj1s Most comfortable beds ever!!!
I was in Vancouver for a conference. This was my first visit to Canada and the hotel was in the center of everything. I could walk to shopping areas, to the beach, to eateries, bars, etc. I enjoyed my stay here. Only problem was that the electrical outlet in my bathroom did not work. I was told that it would take a day to fix it and was given an extension cord. No big deal though.
July 27, 2012
Rated 3 out of 5 by Denis8 Frequent user
My reservation was wrong and the room booked in the South Tower. Room was very basic and small. I expressed my disappointment and the manager on duty stated that nothing could be done. It is clear that I was sold the room knowing well that the North Tower was sold out. Therefore the agent who booked the room was misleading. Overall very disappointed how the issue was addressed.
January 23, 2013
Rated 3 out of 5 by mpv06 Room location and cleanliness
1. Room was located near elevator, didnt have good sleep.
2. Cleanliness also needs improvement, bedsheet was not cleaned.
3. Customer service when checked did not greeted well.
4. Ordered couple of things (Shaving kit, tooth brush kit), was given at reception instead of delivering to room. I was carrying in hand which seems to be quite uncomfortable.
June 29, 2013
Rated 2 out of 5 by Holiday33 Hotel needs improvements
1. Room needs update, bathroom's faucet is loose.
2. I had to wait to check in my room (after 3pm). recommend to hire more cleaning staff during busy time and improve communication between the front desk and the cleaning staff.
3. Recommend front desk staff to be more personable such as remembering hotel guests by name and transitioning responsibilities when leaving shift.
September 6, 2012
Rated 5 out of 5 by Canuck Sheraton's high standards
Beds were so comfortable. Could've stayed in them all day except there's so much to see in the area. Great location. Staff were all so friendly. Just be prepared for $30 self parking rate which is standard for downtown Vancouver. We liked that there's no up charge for using their valet services.
Never did find an onsite restaurant although there's so many in the area.
May 6, 2013
Rated 4 out of 5 by monike the bed and pillows are exceptionally comfortable
we opted for the "green" option - not to change bedsheets, but this hotel did noting - not made up beds, not taken out garbage, didn't give new cups for coffee, and no clean facecloths - to me "green" means no laundry not no service.
in all the other hotels we stayed we opted "green" and they saved on laundry not no service. next time we will not opt for "green"
November 20, 2012
Rated 2 out of 5 by jennyrae Customer Service Issues
I called down to customer service to let them know when I was leaving so they could clean my room the lady on the other end was rude. An hour or so later called for my car, I got the same person who again was rude. I told her I needed my car asap , when I got down 20 min later (I had a delay in leaving the room) my car was not there and had not been called for. I was late for a meeting. Later that night I came back and decided to stop by the front desk and mention this. The valet left my drivers side door completely opened, I was in line to speak to the manager , glaced outside and saw my door opened, went running out as I thought perhaps I left it that way, the valet was rude and snapped that he was going to park my car then got busy with something else, so my door was wide opened and a cab almost hit it trying to get by. Staff need training in customer service, not all but these two for sure........stress for the customer.
August 19, 2012
Rated 4 out of 5 by USATraveler4 Solo Traveler Takes a Holiday
Hotel met my expectations except the recommendations from the staff for travel. They said the cab fee from the airport would be $5 C but was $30 C. Then they said the shuttle to the airport was $14 C and it turned out to be $45 C and a Lincoln Towncar showed up instead of a van. I had to ge to the airport so I paid the fee. Thank God I had the additional cash!
July 15, 2012