Rated 4 out of 5 by SPGL2 “Life Time Gold & one floor under Club Level – You too can have a 18��� closet.”
I appreciated the spectacular ocean view from our room but in future I must make a note to pack light when staying at the Sheraton Wall Centre. The total usable closet space (with the iron and ironing board was 13.5”!) So with two persons don’t plan to unpack. This hotel really needs to reno its room furniture and amenities. I am also beginning to question the relevance of my “Life Time Gold Status.” Despite being available, a room upgrade to Club Level was not extended for my four night stay. Instead on check in I was informed I have a “very Good rate” and an upgrade could not be given. I find this odd as I booked through Starwood Reservations and only accepted the rate that was offered?
November 12, 2012
Rated 4 out of 5 by TNL22 nice sleep
The room was outstanding, and location perfect. Front desk staff could be a bit more courteous when checking in guests, they appear to be quite rude at times.
September 28, 2014
Rated 5 out of 5 by Goofy THE 12 DAYS OF CHRISTMAS
ON TH 12 TH DAY OF CHRISTMAS THE SHERATON VANCOUVER WALL CENTRE GAVE TO ME ............YES YOU GUESSED IT....... SANTA!! YES SANTA CAME TO THE SHERATON ALL THE WAY FROM THE NORTH POLE AND LEFT ME A REAL STOCKING FILLED WITH GIFTS AND GOODIES!! AND THEN ONE OF HIS LOVELY ELVES DELIVERED A BEAUTIFUL UNEXPECTED ARRAY OF FOOD FOR MY FAMILY TO ENJOY......... SUCH A BEAUTIFUL SURPRISE.... THANK YOU SHERATON VANCOUVER WALL CENTRE FOR A BEAUTIFUL CHRISTMAS SEASON! HOPEFULLY I WILL SEE YOU THE SAME TIME NEXT YEAR.......
December 25, 2013
Rated 4 out of 5 by Encore1 Great location
The property is located near Canada Place and in a good area.
September 30, 2014
Rated 1 out of 5 by Guillaume no spg recognition
no spg recognition, breakfast is cold ( no hot options), hotel is clean but check in staff were non responsive to SPG status.
room was noisy.
such a shame. hotel has great potential.
Gym facility is so poor, 4 treadmills confined in 30 square meters, and no air conditionning system, so running was impossible, so hot.
Will not return to this hotel for leisure or vaccation, only if i have to.
April 23, 2014
Rated 5 out of 5 by Goofy "IF YOU ARE SICK"
If you are in Vancouver and you become ill this hotel is where you want to be a Guest or a Patient! I have been extremely well looked after and cared for and I have received everything except "medications". Located steps from St. Paul's Hospital where I landed last night, in and out in 2 hours from start to finish & back in my king size bed with the best duvets in Vancouver! Choose this hotel for you and your family with medical needs and or recovery as you will be well cared for in every way!
April 16, 2014
Rated 4 out of 5 by AnniRoc5 Great hotel can become better with minor changes
I loved the room . My only suggestion is to fix the bathroom sink as it is cracked slightly. Also, change the faucets (MOEN) as they are cheap in the way they are handled.
The room doors also shut with a big bang. We could hear every one leaving their rooms at any given time.
Also, the water in the swimming pool is foggy.
However, overall, the hotel is excellent in location and other areas - - near beaches and in the heart of downtown - the room is spacious with superior comfort especially where the bedding is concerned :
( pillows, mattress, sheets, duvets). The room is also soundproof overall. And the staff was very kind and helpful at all times. So, thank you very much. Highly recommended
August 8, 2013
Rated 5 out of 5 by PrairieGopher Memorable Stay!
All round excellent service from all Staff. Housekeeping was great, the bed was a dream. Would love to return. Spent three nights. Appreciated the complimentary in-room wi-fi.
September 25, 2014
Rated 5 out of 5 by Kiwi78 My first choice when in Vancouver!
I have stayed at this hotel a handful of times. I always find the staff professional and friendly. On a recent stay I had requested a club room and although my confirmation email had the correct details, there was a disconnect when I arrived. It took some time but eventually the front desk staff worked everything out. I felt bad for all the back and forth that occurred but they remained very courteous.
I've never been skilled at the art of savvy tipping but the staff has never made me feel disrespected or unwelcome.
This hotel is certainly my number one choice whenever I'm in Vancouver!
July 22, 2013
Rated 5 out of 5 by Matilda22 Disappointing breakfast
Unfortunately the breakfast was less than expected. We sat several minutes waiting for a waitress to take our order. After it was taken we waited for at least 30 minutes, watching other tables that had ordered after us being served. After approaching what looked to be a manager and advising him of the delay, our 4 meals were served. All were cold/lukewarm and an English muffin was not even toasted, although it was somewhat warm. When the manager checked back with us, he stated that our meals would be "on him" as it was his intent to ensure that our breakfasts were the best part of our day. He was very accommodating. We assured the waitress that we understood that the problem was not hers and tipped her handsomely.
June 4, 2014
Rated 3 out of 5 by Worktrav Small room not great for business traveller
I was staying on business and got one of the smallest rooms on the floor. I would not choose to stay here again even though the room was clean and service was fine. There are many other fine hotels with larger standard rooms.
A few other minor problems were light bulbs burnt out, lamp and fridge not plugged in (made me think no one had been in the room for sometime) and musty / stale smell in the room. Also as I was there on business and needed to use the desk, the chair was just a standard non-adjustable one so not comfortable and the one phone did not reach the desk very well.
September 2, 2012
Rated 2 out of 5 by Lozzie Needs some work
I'm still at a loss to understand how a room that costs almost $200/night (not including the $40/night parking) provides a voucher for $5 for agreeing to be a part of the Green initiative. I just don't understand what I am paying for....
My room was very close to the elevators and as such, every time the car arrived on my floor, the LOUD bell acknowledging that arrival woke me up.
I also don't understand why the curtains don't overlap to remove that sliver of light that shines in all night long.
For my future business meetings, I will choose a hotel chain that is considerably cheaper with much more comfortable in-room facilities and cheaper parking while also providing the beautiful view and conference room facilities.
June 16, 2014
Rated 5 out of 5 by infamousdx Great location &
My Gold status was recognized and while I wasn't upgraded, my request for high floors was granted as was my request for a 2:00PM late checkout.
Received a standard King room in the newer North Tower and it was fine. Bed was comfy. Bathroom was clean. Room - spacious. The TV was a bit far from the bed, but I guess that was the only way to utilize the room space.
Overall, a great stay with a great rate. I will stay here again when I return to Vancouver.
October 21, 2011
Rated 5 out of 5 by Robbert Super great
I am a frequent guest of this property...as always, I was very happy. You also can't beat the location. Front desk staff is particularly friendly and made me feel very special as a Gold SPG Member. I like feeling special. ;-p
September 16, 2014
Rated 1 out of 5 by salu needs a makeover
the hotel is tired and old. my room had direct air in one part and was hot in the other. it was unfair to pay the rate i did for a room that needed a makeover, I understand the hotel is doing a full reno next year but unfair that for the time being.
August 21, 2013
Rated 5 out of 5 by KS1973 Great location, great rooms
I've stayed here a number of times and highly recommend. The staff are always very friendly. I've stayed in both towers and quite honestly prefer the older one. The newer tower beds are much too soft for me, although my husband loved it so I guess it depends on what you like.
I wish they had a coffee shop in the hotel. I think they had one before and it closed. You can beat this location. Walk to tons of great restaurants, stadiums, shopping, and quick ride out of the city or to Stanley Park. The bellman and valet guys are always so nice.
July 14, 2014
Rated 3 out of 5 by adhuc This hotel provides very little service/no upgrade
Telephone call never answered as a result the office cannot contact me other than by mobile telephone.
As a life time platinmum members, I was not upgraded to a suite in spite of promises being offered day after day - I stayed for 7 days.
January 19, 2013
Rated 3 out of 5 by Peter141 Really bad dine-in staff at the restaurant
Sheraton Vancouver downtown--the restaurant that offers breakfast--I was given a breakfast coupon that I presented to the staff--it almost seems they were more interested in serving guests paying cash vs myself with the coupon. The waiter was extremely rude when I motioned him for a coffee refill, telling me with a sarcastic tone, "I am dealing with this table right now, and will get to you when I am done, OKAY?!" When he proceeded to clear the plates on an empty table next to me afterwards--purposely ignoring my request, I walked out.
July 16, 2014
Rated 5 out of 5 by Goofy ABOVE & BEYOND
I just returned home from a mini 4 night STAYCATION on the 31st floor at the Sheraton Vancouver Wall Centre. The amazing staff went above & beyond what any guest could ask for in their personal service and care for my needs! Special thanks to Mandy & Carlos for arranging such a beautiful place where I could watch the Canada Day Fireworks from my bedroom window! This hotel was sold out & staff worked tirelessly to serve clients round the clock! Amazing bellman front desk & valet staff who work so hard under pressure and yet remain kind and efficient to care for guests!
July 4, 2013
Rated 4 out of 5 by Jgc41 Very comfortable with views
We have twice stayed at Sheraton Wall Centre and both times have enjoyed a very comfortable stay. The hotel is handy to all Vancouver has to offer and has amazing views of the city and surrounds. Can recommend this hotel.
September 15, 2014
Rated 5 out of 5 by Doc82 Great hotel
Excellent location for a visit to Vancouver
September 20, 2014
Rated 5 out of 5 by Airport3 Above my expectations
Your staff made my experience better then it could have been. I arrived after a very long day traveling from Boston, MA, tired and a bit weary, looking forward to a relaxing evening. Your staff at the front desk, south tower, Nina was her name, was very welcoming. She quickly completed the necessary paperwork, enabling me to get to my room where my only thoughts were of a nice comfy bed or chair. I was disappointed when I got to my room and found my view to be one of the center courtyard. Unfortunately, someone has to look to the courtyard, not that the courtyard was unpleasant but I had mentally prepared myself for a view of the mountains or the bay or city even. Feeling a bit like I was whining, I went back down to the desk and asked Nina if she could check to see if a different view was available. Without skipping a beep, she exceeded my expectations by finding me a room with a wonderful view of the city and the harbor, with a balcony as well! I try to stay at Sheraton's when I can because I have come to expect fine quality at a reasonable price. I really appreciated Nina's attitude especially because I'm sure everyone wants to have the best view. She made me feel like I was the only one that mattered though and that set the tone of my stay in Vancouver. I felt privileged and very thankful at the same time. It was a great stay and I hope to return someday with my wife.
September 22, 2014
Rated 4 out of 5 by Barinder Great Location
Location is great, can walk to just about anywhere in a few minutes.
South Tower is great as it has the club level.
Platinum upgrade to a suite, every time I stay at this hotel.
March 21, 2012
Rated 2 out of 5 by Reg27 cleanless of the room
Cleanless and comfort of the room seem to me the most important features for such a high class rating hotel and unfortunately this was not the case in our room : a big stain on the carpet in the middle of the room , ventilation in the bathroom very dusty and dirty , stains and holes on the walls in the bathroom ... We were very disappointed by the quality of the room but the service at the reception was good . We would have expected another room after communication of these negative points or a commercial gesture but nothing was proposed except a new cleaning ...
August 1, 2012
Rated 5 out of 5 by MikeBJ11 This hotel needs work with their check in process.
Check in process needs improvement. There is no recognition of SPG status. I tried to check in at the North Tower and waited 20 minutes without success (the was only one staff member on and she (Nancy) was with one customer the entire time. I walked over to the south tower to try to check in there and was told my room was not ready - it was 4:45 PM on June 4th. After some further delay and further checking with her manager the staff member at the south tower was finally able to check me into my room. Much improvement needed at the check in counter!
June 7, 2014
Rated 1 out of 5 by Noone27 Horrible room
Dated, old, musty room. Close proximity to elevator
May 5, 2014
Rated 5 out of 5 by Goofy A VALENTINE'S DAY TO REMEMBER
Feb 14, 2014 was THEE BEST VALENTINE'S DAY I HAVE EVER EXPERIENCED! Coming back home to the Vancouver Sheraton Wall Centre is nice enough in itself, however "The One of a Kind Staff" went above and beyond to make this day special! Special Thanks to Mandy for arranging a beautiful memorable evening in Café One Restaurant and the most gracious and excellent service from Server Danielle and Chef Stuart! My sister in law and \I truly experienced THE ROYAL TREATMENT!
February 15, 2014
Rated 4 out of 5 by Lance78 Good location but needs updating
I stay in Vancouver around 20 times per year and typically pick the Westin Grand. The Sheraton is very good at giving suite upgrades to preferred members which is great and the Club Lounge is good as well. The gym is a little small and broken up oddly with an indoor pool as opposed to an outdoor pool at both of the Westins. The location is great but the hotel is definitely dated looking in the mid-90's and wear and tear is noticeable in rooms. Staff is great. Parking is expensive so just valet park, it is a tricky parking lot if you have a large car or SUV.
December 11, 2013
Rated 5 out of 5 by Robbert Great!
As always, I was very happy with this property.
September 16, 2014
Rated 4 out of 5 by TheresaAnn the hotel met my expectations
the hotel was clean. Hotel personnel was very helpful
September 15, 2014