Rated 5 out of 5 by bwiscons Great Hotel - Great Location
I enjoyed my stay at the Sheraton Wall Centre in Vancouver. All of the staff with whom I interacted were pleasant, helpful, and professional. The room's A/C was a bit noisy and the room was rather small, but the staff more than made up for those small issues. I really liked the location - close to the convention center, but lots of small and diverse restaurants and parks in the area.
July 2, 2013
Rated 5 out of 5 by Nipigon Father and Daughter week-end
My 6 yr yr. old daughter and I were very excited and pleased with the staff and the services offered by the hotel. Although the weather didn't fully co-operate we enjoyed staying in the room, and taking a short walk to whatever we had to go. The location of the hotel is centrally located and close to everything you need. It certainly was one of the best hotels we ever stayed at, if not the best.
November 15, 2012
Rated 3 out of 5 by Jaguarstef Good but not great
To be improved:
Swimming pool water not clear and not clean
Very small bathroom with toilet for a family suite.
Breakfast in restaurant. Busy, smelly, low choices.
No replacement of shower cap and ear buds.
Poor room services meals: nachos, club sandwich , Cobb salad to be tasted by managers.
No recognition or advantage of gold status.
Nice: room windows and view . Location.
July 6, 2013
Rated 4 out of 5 by BlackhawkFan254 Great Facility but Ridiculous Parking Fees
I loved everything about this hotel, EXCEPT the parking fees. The parking fees were outrageous. If you stay here, look at parking elsewhere.
October 14, 2013
Rated 5 out of 5 by Tandy Very well situated
Loved the hotel, staff very helpful and bed the most comfortable.
October 19, 2013
Rated 4 out of 5 by abc123 rooms very noisy
While the junior suite was very nice, the room was very noisy. We could hear the street noise even though we were on the 24th floor. We could also hear the other guests in nearby rooms - we could literally hear their conversations and what TV shows they were watching. It is too bad they could not sound-proof the rooms a little better. Other than that, we enjoyed our stay at this hotel.
May 23, 2013
Rated 4 out of 5 by Van271 Nice hotel, but a few issues
Great location and modern facility. No recognition for Gold level, in fact not sure if they have a dedicated floor as other SPG hotels. No options given at registration. Elevators very slow and initial wait to get up to my room (7th floor) took almost 20 minutes. Wait staff at cafe were very attentive. Paperless bills great in theory, but am still waiting for a final bill after 24 hours.
April 15, 2013
Rated 4 out of 5 by Traveler1324 The room was nice, but the staff was not useful
The hotel has nice facilities and I was pleasantly surprised by the room. However, the hotel was disagreeable with dealing with third party billing. Several calls had to be made to the hotel on this account and then staff was unaccommodating of arrangements that had been made over the phone. Also, the staff seemed less welcoming towards college aged patrons than families or businessmen.
March 30, 2013
Rated 4 out of 5 by Grobert Conference hotel
This two towered hotel was hosting members of a conference. It was difficult from one tower to the other for all services to be balanced. Probably not a problem usually except that it rained the whole time.
October 3, 2013
Rated 4 out of 5 by GHinPDX King room was bigger than expected
As an SPG Gold member I booked on points and received an upgrade. The room in the North Tower had half the room as windows, plenty of room with a small couch and chair, in addition to a work table and king bed. The location is great for my needs and the bed almost kept me from getting up - it was so comfortable! Valet was excellent although the price for parking is a bit steep there.
September 6, 2012
Rated 2 out of 5 by BusinessTraveler30 Not recommended
My TV was broken and wouldn't turn on, the club level food consisted of a couple fried items and some cheese and crackers, and the gym was small and crowded. My least favorite Starwood hotel that I have stayed in. I paid a lot of money so I feel like a sucker.
September 21, 2013
Rated 3 out of 5 by mpv06 Room location and cleanliness
1. Room was located near elevator, didnt have good sleep.
2. Cleanliness also needs improvement, bedsheet was not cleaned.
3. Customer service when checked did not greeted well.
4. Ordered couple of things (Shaving kit, tooth brush kit), was given at reception instead of delivering to room. I was carrying in hand which seems to be quite uncomfortable.
June 29, 2013
Rated 5 out of 5 by happyinvancouver Perfect location, fabulous view
We stayed 2 nights and walked to all the attractions we wanted to see. Robson St, Yaletown, ferry to Granville Island, Gas Town and Davie street. Our view across the fountain to the old churches, hospital and hills beyond was great.
When we got ready to leave we had a dead battery and hotel staff provided a free start up service. Sheraton's reliable excellent service is appreciated!
September 30, 2012
Rated 3 out of 5 by AlwaysJetSetting Not up to Sheraton Standards
Ive stayed at many Sheraton hotels, this one just didnt reach the standard that the Sheraton name carries. The room we stayed in was outdated and really lacking in appeal.
When we booked, we were told we would get a great view. When we got there we got a great view of the valet. Overall, i would not stay at this particular Sheraton location, but would stay at a Sheraton hotel again.
August 15, 2012
Rated 5 out of 5 by Jonesj1s Most comfortable beds ever!!!
I was in Vancouver for a conference. This was my first visit to Canada and the hotel was in the center of everything. I could walk to shopping areas, to the beach, to eateries, bars, etc. I enjoyed my stay here. Only problem was that the electrical outlet in my bathroom did not work. I was told that it would take a day to fix it and was given an extension cord. No big deal though.
July 27, 2012
Rated 5 out of 5 by AmberDawn Vacouver Conference Stay
This is an excellent hotel in the middle of downtown Vancouver with great features and very comfortable space. Staff were very friendly and helpful. Excellent features such as gym and pool.
October 3, 2013
Rated 3 out of 5 by Denis8 Frequent user
My reservation was wrong and the room booked in the South Tower. Room was very basic and small. I expressed my disappointment and the manager on duty stated that nothing could be done. It is clear that I was sold the room knowing well that the North Tower was sold out. Therefore the agent who booked the room was misleading. Overall very disappointed how the issue was addressed.
January 23, 2013
Rated 2 out of 5 by Holiday33 Hotel needs improvements
1. Room needs update, bathroom's faucet is loose.
2. I had to wait to check in my room (after 3pm). recommend to hire more cleaning staff during busy time and improve communication between the front desk and the cleaning staff.
3. Recommend front desk staff to be more personable such as remembering hotel guests by name and transitioning responsibilities when leaving shift.
September 6, 2012
Rated 5 out of 5 by Canuck Sheraton's high standards
Beds were so comfortable. Could've stayed in them all day except there's so much to see in the area. Great location. Staff were all so friendly. Just be prepared for $30 self parking rate which is standard for downtown Vancouver. We liked that there's no up charge for using their valet services.
Never did find an onsite restaurant although there's so many in the area.
May 6, 2013
Rated 4 out of 5 by mrsc28 Great downtown location!
Stayed here for a work-related conference and extended my stay. Room was in the North Tower. Very comfortable bed. Nice shower. City views from the higher floors are excellent. Walking distance from everything we wanted to see downtown (although walking to Stanley Park is a bit too far). Valet guys were very friendly. Bar One waitresses were excellent.
June 24, 2013
Rated 4 out of 5 by monike the bed and pillows are exceptionally comfortable
we opted for the "green" option - not to change bedsheets, but this hotel did noting - not made up beds, not taken out garbage, didn't give new cups for coffee, and no clean facecloths - to me "green" means no laundry not no service.
in all the other hotels we stayed we opted "green" and they saved on laundry not no service. next time we will not opt for "green"
November 20, 2012
Rated 2 out of 5 by jennyrae Customer Service Issues
I called down to customer service to let them know when I was leaving so they could clean my room the lady on the other end was rude. An hour or so later called for my car, I got the same person who again was rude. I told her I needed my car asap , when I got down 20 min later (I had a delay in leaving the room) my car was not there and had not been called for. I was late for a meeting. Later that night I came back and decided to stop by the front desk and mention this. The valet left my drivers side door completely opened, I was in line to speak to the manager , glaced outside and saw my door opened, went running out as I thought perhaps I left it that way, the valet was rude and snapped that he was going to park my car then got busy with something else, so my door was wide opened and a cab almost hit it trying to get by. Staff need training in customer service, not all but these two for sure........stress for the customer.
August 19, 2012
Rated 4 out of 5 by USATraveler4 Solo Traveler Takes a Holiday
Hotel met my expectations except the recommendations from the staff for travel. They said the cab fee from the airport would be $5 C but was $30 C. Then they said the shuttle to the airport was $14 C and it turned out to be $45 C and a Lincoln Towncar showed up instead of a van. I had to ge to the airport so I paid the fee. Thank God I had the additional cash!
July 15, 2012
Rated 2 out of 5 by StevePfromconroe Hotel prices are to high
Could be a good hotel, however food prices were to high for the business traveler on a budget. Coffee pot in room was to small for coffee filter and it overflowed, poor lighting in the room.
September 26, 2013
Rated 5 out of 5 by Goofy This hotel has Awesome staff
The Sheraton wall Center is my favourite Hotel to stay at in Downtown Vancouver. The staff know and greet me by name when I arrive at the door. The staff go out of their way to make me feel special and valued and they provide excellent service to make me feel pampered and cared for., Thank You Sheraton Wall Center for making me want to come back next week!
January 5, 2013
Rated 5 out of 5 by David86 Amazing First Time Canadian Experience
This was my very first visit to Canada from the US and I could not have asked for a better experience. The staff was extremely friendly and I couldn't help but feel lot up by the holiday decorations. The room had a wonderful overlook of Downtown and its surrounding area. I felt like a king with the quality of living within the room. Very impressed. Thanks!
December 16, 2012
Rated 4 out of 5 by OldSteve Fantastic Hotel
Hotel and room were fantastic. The staff was friendly and efficient.
The only complaint would be the club floor food. It was not up to the usual standards for both morning and evening snacks. It was probably due to the hotel being very busy during our stay. But we would have to think hard before we purchase this option again.
July 23, 2013
Rated 3 out of 5 by FALM67 Great location & facilities, very poor service attitude & expensive parking
Hotel is great and location perfect. Beds are very comfortable. The problem is clearly some of the staff attitude or lack of interest in guests. When I called before arriving I asked for advise on alternative parking and they asked me to do my own research on line. When I was in the hotel the staff was very unable or unwilling to help on minor things.
April 2, 2013
Rated 4 out of 5 by owen123 Good base for Downtown Vancouver
We really enjoyed our stay in the hotel, great room and view (north tower). However the breakfasts were not as good as I usually expect from Sheraton properties. We only used the restaurant 3 times during a week long stay because we felt it didn't represent a fair exchange of value. Given the other restaurants in the area this is a major oversight.
August 27, 2012
Rated 4 out of 5 by barbara49 Beautiful hotel
This Sheraton is very classy. We very much enjoyed out stay. We would have two somewhat negative comments. The pool is very noisy when the kids bat the floaties about. That just is what it is. What really bothered us was that we could not walk from building 2 (which we stayed in) to building 1 without being asphyxiated by smokers outside the hotel. We would take the third floor bridge to escape it, but we really wanted to be outside. Perhaps a separate, covered area would be advisable. We were also confused that as Starwood Preferred guests, we were to have free pool and exercise access and free Wi-Fi, but we had to pay $55 for Club Access which gave us Wi-Fi, pool access and club lounge access. It seemed like double charging unless we misunderstood it. The Club Lounge was nice, though.
Parking was way too much. We parked around the corner for $16 a day. However, we loved our stay, our room, and the employees. Lisa in Club Lounge was very sweet.
Thanks for a wonderful four night stay.
August 5, 2013