Rated 3 out of 5 by Otti75 no room available until 4.30pm as a a preferred spg member
staff at lobby was incompetent and overloaded with all kinds of other random questions
August 29, 2012
Rated 5 out of 5 by Alex451 Overall good hotel!
I like the Sheraton Wall - clean, good downtown location, fantastic staff - close to the Park! Room is clean and a good size, with a very comfortable bed and pillows! I had been away for a week sleeping in hotels and I had my best sleep here!.
July 2, 2014
Rated 5 out of 5 by Fst14 Conveniently located in heart of Downtown
Best concierge assistance.
July 3, 2014
Rated 2 out of 5 by Lozzie Needs some work
I'm still at a loss to understand how a room that costs almost $200/night (not including the $40/night parking) provides a voucher for $5 for agreeing to be a part of the Green initiative. I just don't understand what I am paying for....
My room was very close to the elevators and as such, every time the car arrived on my floor, the LOUD bell acknowledging that arrival woke me up.
I also don't understand why the curtains don't overlap to remove that sliver of light that shines in all night long.
For my future business meetings, I will choose a hotel chain that is considerably cheaper with much more comfortable in-room facilities and cheaper parking while also providing the beautiful view and conference room facilities.
June 16, 2014
Rated 4 out of 5 by Bryan50 Beware of the Taxes
The location downtown is great and I liked the layout of the hotel particularly for a business conference. The only thing that bothered me were the undisclosed taxes on parking. I was told at check in that the valet parking each night would be $33. At checkout it was $41. The difference was a municipal tax of $8. Had this been disclosed up front, I would have sought different parking accomodations.
June 27, 2014
Rated 5 out of 5 by TheRossiters Great hotel in central location
This hotel is clean, comfortable and ideally located. The staff were all friendly and helpful, the beds were very comfortable and the rooms were nice and spacious.
Location is ideal, close to the water front, shopping and Granville Market.
We had a great stay!
June 30, 2014
Rated 2 out of 5 by DoctorKZK No room at the Inn
Despite having a reservation and being a member of the preferred guest club. I waited 4.5 hours to check in, as I was constantly reminded that I cannot expect a room until 3 PM. My colleague who flew overnight to Vancouver from Japan had to wait until 6:30 PM to get his room. Bad management of room availability. Next time I will stay across the street where I never have this problem.
June 27, 2014
Rated 5 out of 5 by Brooke64 Comfy!
Thanks for a great stay in Vancouver! Centrally located, great accommodations. Spectacular view!
July 1, 2014
Rated 4 out of 5 by Glendale1 Great Service
The service was outstanding and the check-in agent, Amber was very professional
and helpful. Even though I had problems flying into Vancouver, she took care of everything and took the stress out of a difficult day. We really enjoyed our short stay. All fo the staff were very curteous and helpful. Great recommendations on where to go and things to do in the area.
June 27, 2014
Rated 5 out of 5 by millerthyme Front Dest staff and Valet
Stacy at Front desk amazing! She had my kids laughing too! Very friendly! Andrea at valet also very nice and also spends the time to talk to my kids. I appreciate it.
Well be back!
June 30, 2014
Rated 4 out of 5 by unimpressed69 understaffed front desk
Check in / check out was difficult. Severely understaffed when the hotel was at full occupancy. Very unpleasant wait at both South Tower Front Desk and North Tower Front desk.
June 30, 2014
Rated 4 out of 5 by Alaska1 Hotel stay
We stayed at the hotel just before we took our cruise to Alaska.
June 30, 2014
Rated 5 out of 5 by Caper1 Friendly staff, comfortable rooms
I enjoyed my stay, rooms clean, and comfortable, great view, staff friendly.
May 13, 2014
Rated 4 out of 5 by BrutusB33 Solid Sheraton per usual, but one person at front desk made the stay excellent
Platinum member, so I was dismayed that my room wasn't read when I checked in at 3:15p. Furthermore, slightly annoyed when I was instructed to carry baggage back down one floor and had to flag down a passing employee to temporarily store my luggage until a room was ready. When I returned a couple hours later to find out if a room was ready, the new front desk person, "Stacy", went above and beyond in making things right. Several of my colleagues remarked that they were impressed by Stacy as well during our four-day meeting. We all were so impressed, we used her as an example in a training session at our meeting to illustrate what great customer interaction should look like. Stacy was dynamite. All new front-desk employees should shadow her to learn professional, yet charming guest interaction. Overall, Stacy made an average stay, truly great. [ *One question though, why no wine or beer offered in the Club Lounge like they have in Panama, Rome, etc.? ;-) *].
June 26, 2014
Rated 4 out of 5 by KathleenT Check in issues
We booked adjoining rooms for our party of 6 but at 3pm check in, only one of the rooms was clean and ready. We were promised the room "soon" and told the key would be delivered to our room. After a swim, we called because we still did not have the keys. A housekeeper came to deliver towels and opened the adjoining door and STILL didn't have keys until I called the third time and spoke with a manager who delivered the keys at 5pm - 2 hours after our promised check in time. It's a good thing the room was comfortable and very clean but I was disappointed that we weren't offered a different room when ours was not available.
May 26, 2014
Rated 5 out of 5 by MeganM Sheraton Walle Centre - 4/4 to 4/8
My father, brother, and I stayed at the Sheraton Walle Centre for four nights. We used suite night upgrades and were awarded with a two bedroom suite, which had a wonderful space and layout. The lounge was also very nice, with a beautiful view and friendly service. Friendly service was a hallmark of the hotel, as the concierge, valet / doorman, and reception were all very polite and helpful.
The hotel is in a very convenient location; we had a car but the concierge was always prepared with public transit options. Stanley Park and Granville Island were both very short drives from the Sheraton. Other sites such as the West End, Olympic torch, Gastown, Robson Street, Yaletown, and Chinatown were also within a reasonable walking distance. Lots of restaurants in the area. Movie theatre within two blocks for rainy days.
April 9, 2014
Rated 4 out of 5 by Mjb12 Almost perfect
I stay frequently at this property and the staff and location are great and the rooms are always clean. However, I would like to see this property upgrade its fitness facilities. It is a small area with three different fitness rooms so you are always going back and forth between the rooms. The equipment is generally outdated, limited selection, and very crowded and packed into these small rooms. Sheraton is promoting a massive upgrade to their fitness facilities globally but the Wall Centre does not seem to be a part of this which is too bad. I hope this changes.
October 22, 2012
Rated 2 out of 5 by JamesS Not happy with my stay
Below average service.Staff training may be needed.
Two towers, South renovated and North a few years newer. Check in area at the South Tower is cramping.
I know traveling season in Vancouver just arrived and it is busy, but the staff can have a little bit more hospitality.
Arrived at 1:30pm and was told my room is not ready and needs another hour. Sure thing it is still not ready one hour later. Spend more time at the lounge and then was told there is a room in the North tower with double bed is available, no mentioning any upgrades, and later I checked and there are all kinds of suites available. Since I am busy with my work and do not want go through the hassle to have a room change.
The sound isolation of my room is not good, hotel is 20 walk from ocean.
Finally decided to cut my stay from 5 to 3 days and move to another starwood property.
During check out the gentleman is chatting with a custom and just ignored me, I stand there with my luggage for a good 5 minutes, OK, I guess there won't be next time.
Also, the room service is OVERPRICED, even compare to the Westin Grand now I am at. (oh, i did get an room upgrade here).
May 10, 2012
Rated 3 out of 5 by hansonr Air conditioning was not working
The air conditioning system was not working in room 806......it was never able to make the room confortable. Only the fan was working, not the cooling unit. I reported it to the front desk the next morning after a sleepless night...the desk made no effort to correct the problem.
I was double billed for parking..and twice had to go down to the front desk in an attempt to correct the problem. Eventually, the front desk corrected the parking double bill.
Very dissappointed in my stay. I wiill not recommend this hotel to anyone visitiing Vancouver.
August 8, 2012
Rated 4 out of 5 by Donab Very good staff
We were assisted by very accommodating front desk and concierge personnel.
June 27, 2014
Rated 1 out of 5 by NAF2013 Very poor staff communication and guest service
The television in the room did not work for the whole 3 day 2 night stay. I reported it the first day, staff promised to have it fixed, nothing was done, a day of parking was promised as compensation, a credit did not materialize. I requested a late check out but the key cards did not get changed and as such i was required to stand in a large lineup for 20 minutes, serviced by one attendent to get the key reactivated. Parking fees were advertised to be $30/day whether self or valet but the final bill charged $40/day for self park. I must admit that i was getting fed up with the whole place and i started to become extra critical so when i say that the carpet in the room seemed dirty and a bit grimey to me it may be just the experience speaking.
February 24, 2013
Rated 3 out of 5 by JDJD great location but average
Generally OK but 2 negative points - 1. on the morning of checkout I had to call guest services several times to get a response; when I got through to the desk I was placed on hold for an unacceptably long time. 2. Live music was advertised in the bar until 1AM during the week - at 1130 last call was made and everything shut down shortly after. this was annoying to guests other then myself as several clearly had planned for a drink there at the end of their night and were turned away.
Positive - lunch service in the cafe was great
September 10, 2012
Rated 1 out of 5 by PNYSF Awful experience
This had to be one of my worst experiencing staying at a Sheraton hotel. The room was very nice but the refrigerator didn't work which is something I could over look. But what was awful is the fact there was no hot water. I called the front desk in the morning when I realized there was no hot water and they said you need to let it run 15 -20 minutes. That is unacceptable when you are staying at a hotel, like a Sheraton. I did let the water run but it was still cold and I had to get to the airport so I had to take a cold shower on a cold and rainy day. That may be the reason I have a cold now. The gentleman at the desk was very apologetic and said he would pass on the information to the manager and they would get back to me. No one has contacted me as of today.
February 7, 2013
Rated 5 out of 5 by NCYellowDog Very very good!
This is an excellent hotel for business or pleasure. Customer service was outstanding. The hotel food was delicious, the fitness center was adequate, the hotel personnel made me feel welcome and appreciated.
June 24, 2014
Rated 5 out of 5 by Randall2 Service with a smile
Check-in was quick, friendly and professional. Concierge was helpful and went out of her way to point out events for the International Jazz festival. Location is impressive to see and get around Vancouver. Room had a great view and met our high standard of cleanliness.
June 23, 2014
Rated 1 out of 5 by Dee20 Poor experience overall
1) Had to wait till 3 PM for a promised ocean view room. The room was at best a partial ocean view. You could see a building right in front
2) Only one bottle of water for a whole stay 2 nights
3) I wanted to make a local call after I checked out and was initially told I would have to pay CAD 1.75
4) Old moldy room with copious scratches on the door / bathroom walls
Overall, I go the same experience as what I would way got if I have booked it on hotel for 40% cheaper. the question is where is the SPG recognition?
September 17, 2013
Rated 5 out of 5 by Matilda22 Disappointing breakfast
Unfortunately the breakfast was less than expected. We sat several minutes waiting for a waitress to take our order. After it was taken we waited for at least 30 minutes, watching other tables that had ordered after us being served. After approaching what looked to be a manager and advising him of the delay, our 4 meals were served. All were cold/lukewarm and an English muffin was not even toasted, although it was somewhat warm. When the manager checked back with us, he stated that our meals would be "on him" as it was his intent to ensure that our breakfasts were the best part of our day. He was very accommodating. We assured the waitress that we understood that the problem was not hers and tipped her handsomely.
June 4, 2014
Rated 5 out of 5 by Cicero12 Great hotel, great location
I was in Vancouver for work and had to find a hotel for one night close to Robson Law Courts. I am an SPG and my first choice was sold out so I picked this Sheraton as I had stayed many years before. The room was exceptionally comfortable and the view was outstanding. I stayed in the south tower which in previous years was said to be not as good as the North but I was not disappointed. The room was very comfortable and I had a good. sleep. There was a party on the floor above me but I called the front desk and it was shut down pretty quickly thank-you. I ate in cafe one for breakfast. The food and service was excellent. The only negative to this review was the front desk in the South tower. I arrived early for check in and did expect my room not to be ready bout the young lady at the front desk was neither helpful or friendly - simply told me that the hotel had been sold out the night before and my room not ready so come back at three. No sorry, no could I give you some ideas what to do until my room was ready. I also noticed on check out they were not that friendly and welcoming.
June 23, 2014
Rated 5 out of 5 by MikeBJ11 This hotel needs work with their check in process.
Check in process needs improvement. There is no recognition of SPG status. I tried to check in at the North Tower and waited 20 minutes without success (the was only one staff member on and she (Nancy) was with one customer the entire time. I walked over to the south tower to try to check in there and was told my room was not ready - it was 4:45 PM on June 4th. After some further delay and further checking with her manager the staff member at the south tower was finally able to check me into my room. Much improvement needed at the check in counter!
June 7, 2014
Rated 5 out of 5 by Goofy 'A BRIDGE OVER TROUBLED WATERS"
My stay this week consisted of the amazing HOTEL STAFF being " A BRIDGE OVER TROUBLED WATERS"! Many of the staff were a bridge for me in the midst of chaos appointments and important appointments. They exemplified kindness calmness and a very caring spirit in the midst of this hotel being completely sold out and extremely busy. The hotel also has "A BRIDGE"... It is an Indoor Bridge that connects the beautiful towers. Here you find solace and peace, comfy chairs and tables to be alone and chat with a friend and an excellent business center or the working professional. I highly recommend this hotel as you will be so happy with the Bridges that you find.
May 4, 2014