Rated 5 out of 5 by Goofy BEAUTY AT THE SHERATON
If you want to experience the glitter, the lights, the simplicity of beautifully decorated trees &&&&&& the lovely care and service of staff, then just take your chance and enjoy 1 or 2 or even 4 nights at this lovely hotel. A must experience especially at the Christmas season, where you will be served with smiling friendly staff and attention to all your needs. Great venue for Christmas parties shopping getaway or just capturing the beautiful sights and lights in downtown Vancouver> PSSSSSS The Sheraton Risotto Balls are THEE BEST in the city!! A must try!!
December 7, 2014
Rated 3 out of 5 by supatight80 SHOULD HAVE BEEN A GREAT HOTEL BUT...
I had stayed at this Starwood property several times in the past and:
1) Location is great as smacked in the middle of downtown vancouver.
2) Rooms are what you would expect from a Sheraton North American Category 3-4 property (But does not come close to other Sheraton hotels across the globe)
3) Room service, conceirge, and housekeeping staffs are friendly.
1) Front desk staffs are LOUSY and quite not so welcoming (on all my stays there).
As an SPG Platinum member for several years and for someone who literally travels all over the world, I can easily compare their professionalism to other Starwood properties from Africa to Australia to Asia...
And sad to say, Front Desk Staffs at the Sheraton Wall Centre could not compete with other Starwood Properties.
Don't get me wrong, this property is good for the general clientele, BUT if you are a loyal SPG member, who PREFERS to stay in Starwood Properties, then I would suggest the other 2 Starwood properties in downtown Vancouver...BIG difference with how their front desk staffs interact with you.
November 20, 2011
Rated 5 out of 5 by W8873 As always...
The staff of this property are very open and friendly, yet stay professional at the same time. The hotel is well maintained. My room was clean and very comfortable. My SPG member level was identified, and I was awarded the benefits accordingly. Always stay at this property when in town.
December 9, 2014
Rated 3 out of 5 by MarkA1970 Our Stay
Our stay was noting compared to our last stay in August. Started off by the room not being properly cleaned, with shopping wrapers left in the drawers, half drank wine bottle in the fridge. Everytime my wife blow dryed her hair, the power went out in our bathroom and the master bedroom. We told the front desk and it happened everyday of our stay. finally on the Saturday afternoon, we had no hot water for showers( we had a party to go to and could not bath the kids) and the same for Sunday morning. I again informed the front desk and to be honest not much was really done. We really enjoyed our 1st stay in August and were excited about our return. After this stay, I would say that we were fairly dissapointed.
November 7, 2012
Rated 4 out of 5 by MSO9922 Clean, comfortable, quiet
A quick, one night trip to Vancouver. The hotel was clean, comfortable, quiet and the staff was very friendly & attentive. Room service was quicker than promised.
December 8, 2014
Rated 5 out of 5 by Jimmy17 Exceptional Stay made better by Evgeniya - Front Desk
The site, the rooms, the mattress, the food were beyond reproach. The staff is well trained, courteous and accommodating. One staff member, in particular, deserves mention. Evgeniya asked me how I slept. She had checked me in the day before. I mentioned how well I slept and how comfortable the mattress was. She said the mattresses were available at the Sheraton store website. "I'll send the website information up to your room", she said. True to form, it was under my door the following morning. She went that extra step in providing exceptional customer service and I recognize it. Thank you Evgeniya. I'm checking out the website.
September 26, 2014
Rated 4 out of 5 by Brent64 Good hotel, great location
We had a good experience staying at the Sheraton Wall Centre for pleasure. The rooms were good-comfortable bed, good view-south tower, washroom was nice and clean. Couch in living room is getting worn down, sinking in the middle, fridge was not working but call service desk and serviceman came up quickly to fix and got new remote because it wasn't working. Staff is courteous and helpful when asked, from doormen, front desk and servers in Club lounge. Location of the hotel is great, lots to see and do on Burrard, close to Robson, Granville st. Fairly close to skytrain, very easy to get around on a budget. I would certainly stay here again.
November 18, 2014
Rated 1 out of 5 by SEA60 Great Location, Disappointing Stay and Poor Service
No upgrade provided for SPG status. When questioned I was advised that I had already been upgraded. When I checked I confirmed that I was NOT upgraded and placed in the room category that was booked. Upon further inquiry the staff just shrugged.
Placed in room where drapes were too short for the windows letting in the morning sun and not good for sleeping. Multiple calls to staff and significant inconvenience to me, the solution was to move me to a different room. A big inconvenience...
Arrived at club level lounge for continental breakfast and there was NO FOOD...Staff response was "We have been busy" Tables piled high with dirty dishes. Multiple requests to staff over an hour did no good. Staff response was "What do you want me to do...the kitchen is 15 minutes away" Another inconvenience,,,
Returned from day out of room at 6:15 pm and room was not made up...Staff response was "we are fully booked" Yet another inconvenience,,,,
The list goes on and the staff is either helpless to correct the deficiencies or just doesn't care
Certainly did not receive the level of service that is expected at a 4 star hotel. Although presented with numerous opportunities to correct the problems and turn a bad situation into a good one, the staff's response is that they will give you a nominal number of Starwood points...I would prefer to have the appropriate service levels.
July 3, 2013