Rated 2 out of 5 by Mike21 A Disappointing Stay
I stayed at this hotel for 5 nights and the front desk staff was so unattached to the guests. This was the worst check in and it is obvious that the Staff needs traiining. The Manager is nice and I had to deal with her. The front desk staff is inexperienced. They just want to get you away from the desk in the quickest time. I have never been so disappointed with a hotel. I paid over $1100 for the stay and it was simply not worth the value. I could not wait to leave. I have over 550 stays and never felt so unwelcomed. The club lounge staff was great and they should work at the front desk, especially Olga. She understands customer service.
July 11, 2015
Rated 5 out of 5 by Sweetie13 Terrific spot
This hotel has it all. Excellent location, service and room!
June 25, 2015
Rated 5 out of 5 by Geno42 This hotel is well located
The hotel was located in the midst of good shopping
June 21, 2015
Rated 4 out of 5 by mbyfan Mix of good and bad
I was attending a conference as well as staying at this hotel, and on the conference side I had a very good experience - both in terms of the staff and the food and beverages served. I had some unpleasant experiences on the hotel stay side - my room did not receive housekeeping service for the last 2 days I was there (even though I did not have the "Do not disturb" sign out), and one person among the staff in the 3rd floor lounge acted as if hotel guests were intruding his space by coming to the lounge to eat breakfast.
June 21, 2015
Rated 5 out of 5 by Gul57 Amazing staff, food and view!!
When I return I am greeted with a very warm welcome, first by Jerry and Andre and then my ”go to person”- Andrius B, without whom, I think my stay would be very different, he ensures I get my favorite room with a view and is there to fix any issues I may have. Jeff and Olga at the Club lounge are amazing, who make sure I get my Pierre + and food with “no Pork”. Rooms are always clean and fresh!!
June 21, 2015
Rated 5 out of 5 by JohnSen Excellent Hotel
My experience at this hotel was fantastic from the moment I made my reservations. The representative was very helpful and knowledgeable. Upon check-in the front desk staff was very kind and even remembered my name when I saw her 4 days later. The room and view were stunning. The service in the hotel was great. Best hotel experience ever. This hotel has made Vancouver my favourite city!
June 19, 2015
Rated 5 out of 5 by Glen64 Wonderful stay
I was at this hotel for a conference. The services were exceptional and the location was walking distance to many local attractions. My wife and I particularly enjoyed the club room and lounge. Kudos to Jeff, in the club lounge for making us feel so welcome. He had great recommendations for sightseeing and dining. He absolutely made the stay more enjoyable.
June 6, 2015
Rated 5 out of 5 by Illa Great Assistance from Andrius!
Thanks Andrius for all your assistance both in booking this stay and when we arrived. We had a wonderful time at your hotel and of course at the U2 concert!! Your assistance was much appreciated-you rock!!
June 1, 2015