Rated 5 out of 5 by surreyshane Highly recommend the spa packages
I booked an over night stay for my girl friend and my self for a small get away from every day life. We added on a 60 min couples massage and have never had such amazing service from every member of the staff. We checked out of our room and made our way to the spa, when we arrived they never asked us our name if we had an appointment they just greeted us and led us to the change room where they had robes and sandals waiting for us. This was the wow factor for us it made everything more relaxing and the overall experience that much better for us let alone the amazing masseuses they had chosen for us. When we were all finished with our treatments the front desk staff was so friendly I will 100% be back for another amazing experince thank you again.
November 24, 2012
Rated 5 out of 5 by RedInk This hotel is great for business travellers
The staff were so helpful and friendly; the room and bed were extremely comfortable; and I think they have the tastiest chicken sandwich through room service that I have ever eaten. A beautiful hotel.
October 10, 2014
Rated 5 out of 5 by Goofy THE 12 DAYS OF CHRISTMAS
ON THE 11 TH DAY OF CHRISTMAS THE SHERATON VANCOUVER WALL CENTRE GAVE TO ME............. 1 HUGE GOING THE EXTRA MILE ABOVE & BEYOND SERVICE FAVOUR....... SIMPLY A WONDERFUL BELLMAN ROBBIE WHO HAPPILY DROVE ME TO TO A DR'S APPT.... AS I CANNOT DRIVE YET. NOTHING IS EVER TOO MUCH FOR THE STAFF AT THIS HOTEL!!! MANY THANKS !
December 23, 2013
Rated 4 out of 5 by Johnnyappleseed Stylish comfort with a view
The Sheraton Wall Center is a nicely appointed hotel with comfortable rooms and a great floor to ceiling windows for fantastic views of the city and sights. Even though it is often a busy place (I was attending a conference) there are always friendly staff around to help. Great job on the food and venue.
October 1, 2014
Rated 5 out of 5 by din1964 great hotel
awesome hotel wish i could reside there
October 14, 2014
Rated 5 out of 5 by Jules33 This hotel has it all!
The Sheraton Wall Center is located in a great area of downtown. It's easy to walk to wonderful restaurants on Davie, go to English bay, or shop on Robson. The views from the hotel are incredible. I think we could have just stayed in and looked out the window and had a great time. Staff are very helpful and friendly, housekeeping check up to see if you need new towels, water and leave chocolates on your pillow! Definitely the best place to stay in Vancouver. One of the only hotels in downtown that have an indoor pool and hot tub!
January 24, 2013
Rated 5 out of 5 by Goofy "IN SICKNESS & IN HEALTH, RAIN OR SHINE"
This beautiful hotel is a "MUST STAY" no matter the weather rain or shine, or even in sickness and in health....as you will not be disappointed. My stay consisted of beautiful staff who cared about me while sick in bed and were also ready with friendly smiles and hugs when I went for a stroll. And even my friends and family were greeted and cared for when they came to visit me..... Never underestimate what happens to you when you stay at The Vancouver Sheraton Wall Centre! Its worth your time and $$ and you will be very happy!
April 21, 2014
Rated 4 out of 5 by Xiongmao A good hotel
I attended this hotel for a five-day business conference. The facilities were reasonably up to expectations, albeit with some inconveniences:
1) The inability to pay in advance of arriving at the hotel. I expected, in this day and age, to be able to pay online. Instead I was instructed to fax my credit card details to the hotel. I will not be doing that as it is an insecure medium. As it is the year 2014, there should be a much better alternative;
2) The food at the dinner and breaks was not the best, particularly as it included a lot of fish (which I am allergic to). This forced me to eat bread most of the time, which in turn gave me a stomach upset on the day of my flight back.
Apart from the above matters, I would recommend this hotel. The stay was good and the staff were helpful.
July 21, 2014
Rated 5 out of 5 by DickB Fantastic Place to Stay While in Vancouver
Besides being one of the largest hotels in Vancouver, the Sheraton Vancouver Wall Center is a fantastic experience. The facilities are great and the staff is top notch. You have everything at your fingertips if you are staying for business or for just getting away. The staff was helpful to suggest activities to do while in Vancouver and great giving directions. There are lots of on-site facilities for using technology, for meetings, and for dining. It was a great choice for us while attending a convention in Vancouver.
July 6, 2013
Rated 4 out of 5 by ccl1704 Wish there was a TV guide channel
In genearl hotel is good. Sometimes, I don't feel the washrooms are as clean as they could be.
There should be a TV guide channel.
October 7, 2014
Rated 4 out of 5 by ChiDude18 Awesome location but fitness center could be better
My experience in Vancouver an my impression of the city was so much better than my last visit and I think it was due in a large part to staying here. The location was great. East walking distance to restaurants and easy driving to Stanley Park and other attractions. I would stay here again just for that. The fitness center was in 3 separate rooms separated by a shower facility was you had to go outside and back in to access. Cardio room could use work too. Some treadmills and bikes had display screens with problems.
August 29, 2012
Rated 2 out of 5 by jackcur Good Location
This hotel is in a great location for visiting all the attractions in Vancouver, however out of all the staff members we met, from front desk to porters, the only person who was pleasent and friendly was the maid ! The hotel has a cold, clinical atmosphere with very unfriendly staff. We witnesed 2 people at reception complaining that staff had been less than helpful. As an SPG member, normally you would be treated very well, but in this instance, we were given a very poor quality room, with the air con panel hanging off the wall, a bathroom door that didn't close, and it was a room with features for disabled guests, which we didn't ask for or want. We were moved to another room when we complained which was better, but the rooms and especially the bathrooms need updating.
September 14, 2013
Rated 2 out of 5 by Andy99 Hotel staff service much less than expected
I was not satisfied with the hotel stafff service. Room service staff were absolutely unresponsive. I have not experienced similar problems at our Sheraton properties. Signficant improvements are required.
November 29, 2012
Rated 4 out of 5 by pocoboi778 Great Staff, Great Hotel, Communications Needs a bit of help
It was a great one night stay, the only problem I faced was when I asked for an early check in, I was told that it was not a for sure thing, but when I showed up at the hotel was told with in a hour, ended up waiting for 2 and a half hours, Thanks to Sebastian he kicked it in to high gear, after watching me in the lobby for 2 and a half hours. The hotel was great in comfort and peace... My trip was just for one night, but I would so go back for sure! They did not mention the fact that I was a spg guest at all...
May 24, 2013
Rated 5 out of 5 by oceansidephysio Excellent
As always the Sheraton Wall provided excellent service.
October 6, 2014
Rated 4 out of 5 by Kate9 Sheraton Vancouver Wall Centre
My colleague and I attended a 4 day work conference at this hotel. Beds were very comfortable and room was in immaculate shape. We agreed to their promotion for a coupon in exchange for not having our towels changed daily. We did not realize that this meant that no one would check the room, empty garbage, or provide toilet paper. This was done once during our stay, although I had to ask to have this done. The on-site restaurant was very expensive although the fact that this hotel is located in downtown Vancouver, I suppose this is not unreasonable. We were also disappointed that the hotel did not offer airport shuttle service.
The conference facilities were great. Lots of space in the meeting rooms and adequate presentation materials/ devices. Coffee and tea available at all times.
October 26, 2013
Rated 4 out of 5 by ITALIANFREQUENT The event that spoiled the perfection
We stayed, as in the hotel for four nights and received the standard perfection of the Sheratons we have known so far, but there were two issues that disturbed us, the second one really SPOILED the whole experience and should be dealt with real fast.
1) The room service bill SHOULD MENTION CLEARLY: SERVICE INCLUDED.
2) the rudness of reply of the room service dept, to whom I applied when I found out that I had been charged for bottles of water THAT I NEVER ORDERED and were placed in the room was BAD!!!
April 3, 2012
Rated 4 out of 5 by Haidaart66 OVerall the Hotel
The hotel was very well organized, location of my conference workshops were nice and big with sound systems. Staff on site if any issues arose or something needed. Well planned out.
September 29, 2014
Rated 4 out of 5 by ptolen05 Overall Above Average Accommodations
My overall experience was an above average experience with little complaints. Facilities were clean, room was spacious, and centrally located.
Only complaints are that the check-in process was sub-par (not enough agents for the demand), weren't prewarned of the noisy events that were occurring at the hotel, and the swing shift doorman was more interested in talking to people vs doing his job and helping people unload or retrieve their vehicles.
August 10, 2014
Rated 5 out of 5 by Christina41 Ms.
Very Good service & very accommodating.
October 4, 2014
Rated 2 out of 5 by unsatisfied Cleaning Issues
On our arrival the room was dirty. The remote control and chair had what appeared to be peanut butter smeared in several spots and one of the night tables had what appeared to be milk splashed up one side of the front. It took about 3 minutes on hold to reach the customer service desk and at least half an hour for someone to come and clean it. The person who arrived just had a face cloth and ran it under water in our bathroom (going back and forth) to clean the chair and night table. He replaced the remote twice before we had one that was clean and working. Fortunately he brought two remotes. The bathroom wallpaper was peeling and everything the room was just looking worn and shabby.
Cleaning service didn't replace our emply items like mouthwash. They left us one new plastic cup one day.
April 12, 2013
Rated 4 out of 5 by Terosaur Nice hotel, great staff, lots of amenities
The inside of the rooms look a little dated and the carpet could have been a little cleaner (the vacuum job wasn't done as good as I would do in my own home).
Those things being said, the hotel itself is really nice, the staff were great and helpful and it's in a great location, close to everything and the hotel itself includes a lot already.
The bed was better that I expected and did not cause me back issues like I experienced with another hotel.
Hotel food was really good and came quickly.
March 11, 2013
Rated 5 out of 5 by Bw19 Extremely helpful staff
Every member of the staff that I had contact with was friendly and helpful. The guy at the front door was easy to chat with and gave us several usual suggestions for restaurants. The young lady (Mercedes) at the front desk helped me to find a room to meet with colleagues. Her diligence was remarkable. The young lady serving us in the bar (Angelica?) helped us with dinner arrangements and went way beyond the call of duty. This is why my overall rating is "Excellent". The staff make it that way.
October 19, 2012
Rated 4 out of 5 by TNL22 nice sleep
The room was outstanding, and location perfect. Front desk staff could be a bit more courteous when checking in guests, they appear to be quite rude at times.
September 28, 2014
Rated 5 out of 5 by PrairieGopher Memorable Stay!
All round excellent service from all Staff. Housekeeping was great, the bed was a dream. Would love to return. Spent three nights. Appreciated the complimentary in-room wi-fi.
September 25, 2014
Rated 4 out of 5 by Cc75 Unexpectedly good
The exterior and lobby of this hotel is a bit dated stylistically, and gives off a slightly characterless business hotel vibe, however this doesn't do the hotel justice. The staff were warm and helpful, and the room was (and was kept) spotless and exceptionally comfortable. The only disappointment were the swimming pool facilities which were a bit shabby and uninviting, and could do with a refurb. Overall though I would definitely recommend the hotel.
July 18, 2014
Rated 2 out of 5 by Scott48 Dissappointed
I always stay at a Sheraton as I have rarely been dissappointed. This was my first visit to the Sheraton Vancouver Wall Centre as the location was better for me. I won't return there. The room was very loud as it was next to the hospital. I had room service the first night and it took two days for the dishes to be taken away. I only received one bottle of water the three days I was there. I asked for a bill for my stay and they said it would be emailed to me. I have not received it.
September 3, 2013
Rated 4 out of 5 by Encore1 Great location
The property is located near Canada Place and in a good area.
September 30, 2014
Rated 2 out of 5 by Fammy Disappointing
Unfortunately, we were disappointed with this property. Maintenance issues abound, amenities? What amenities? Not even a shower cap or cotton bud.. Location fine, but does depend on what you are in Vancouver for. Too far for Canada Place where the cruise ships dock, quite a few blocks from the main shopping centre (Pacific Place), but good for Robson street shopping.
Main reptile in one tower, but we had to walk across a large expanse to the other tower where our room was located- in the rain! You would think they would have a covered walkway joining the two towers?? Housekeeping was friendly, but front desk staff skeleton- we wanted an umbrella to go out to dinner, waited at least 5mins, but the only girl at reception kept talking on the phone all that time. In the end, we had to go in the rain to the other tower to get an umbrella... Hmm...
July 25, 2014
Rated 5 out of 5 by doctalk Very comfortable
I attended a conference at this hotel and was extremely please with the accommodations. The hotel staff were courteous and check in was quick.
The rooms were excellent, clean, comfortable, modern, very spacious and absolutely spotless.
The conference area was large and quite different with a large conference hall and lots of smaller breakout rooms scattered all over like a maze. The conference organizers did a great job of signage directing people to the smaller rooms but it would have been confusing without this.
The hotel is opposite a busy hospital but the sounds of sirens didn't penetrate into the rooms.
The location is slightly farther from the waterfront and shopping than other downtown Vancouver hotels but not significant enough to cause any hardship.
The spa and workout facilities are excellent.
November 30, 2013