Rated 3 out of 5 by Jimtraveller A good hotel at great location.
My top pick when I stay in Vancouver.
I stayed at this hotel with my family when we visited Vancouver.
Grea views from any rooms in either South or North Towers.
Choose South Tower when you have access to the Sheraton Club Lounge, which is located on the 25th floor of the hotel. The club lounge is well appointed with great mountain and sea views. Watch sunset is a great activity when you have great evening snacks and some cool drinks.
The location is very convenient - steps away from many great restaurants and a lot of amenities such as Timmy and Starbucks coffee shops, the Art Gallery, and only about 5 minutes walk to the Canada Place where you can have a wonderful self-guided walk to the convention centre and the Fairmont Pacific Rim Hotel which are great to explore.
Front desk staff and club lounge staff are both wonderful!
Pick the coner delux rooms if you can as you will have a wonderful view and more windows for views and lights. The corner room is a bit more price but it is worth it.
1) Platium upgrades: 2/5
2) Wifi: tedious, relogin everytime my computer goes to energy-saver mode: 1/5
3) The power of our door lock went off, and we spent almost one hour that day to get it sorted by front desk and security: 1/5
So the downsides brought the hotel rating for me for this particular stay to 3/5.
September 25, 2014
Rated 5 out of 5 by Jimmy17 Exceptional Stay made better by Evgeniya - Front Desk
The site, the rooms, the mattress, the food were beyond reproach. The staff is well trained, courteous and accommodating. One staff member, in particular, deserves mention. Evgeniya asked me how I slept. She had checked me in the day before. I mentioned how well I slept and how comfortable the mattress was. She said the mattresses were available at the Sheraton store website. "I'll send the website information up to your room", she said. True to form, it was under my door the following morning. She went that extra step in providing exceptional customer service and I recognize it. Thank you Evgeniya. I'm checking out the website.
September 26, 2014
Rated 4 out of 5 by hondast1300 Sept Stay
The staff are the best. Courteous and helpful. The hotel wifi is the worst I have used in any of travels. It is difficult and not intuitive in its use and having to log on every day was a nuisance especially when in a hurry.
September 22, 2014
Rated 2 out of 5 by FraserMac CLUB
Having arrived early evening after a 14 hour trip we were looking forward to a couple of glasses of wine and a snack in the club lounge. BIG DISAPPOINTMENT, no complimentary alcohol. In the bedroom, no stocked mini-bar. Have been an SPG member for 20 years and travelled to many Sheratons World Wide and never experienced a dry club or no minibar at this level. There was no mention of complimentary alcohol being unavailable in the club on hotel information, had there been, we would not have elected to stay in this property.
September 24, 2014
Rated 2 out of 5 by Sydney88 Horrible Front Desk and Noisy Room
Checked into the East Building, waited about 15 minutes with no one in front of me except the two front desk staff having a meeting at the counter. My baby girl and wife waited patiently as well. I was frustrated as the clerks glanced over and continued their meeting.
I walked out and headed towards the West Building, only to find out my reservation had been booked at the Richmond Westin Wall. We did get a room. The worst room ever, on the 2nd floor, across from the downtown hospital. Sirens all night. I went down to complain only to be told they were fully booked and could not get us a better room. Very disappointing Sheraton.
September 18, 2014
Rated 5 out of 5 by PrairieGopher Memorable Stay!
All round excellent service from all Staff. Housekeeping was great, the bed was a dream. Would love to return. Spent three nights. Appreciated the complimentary in-room wi-fi.
September 25, 2014
Rated 2 out of 5 by Karen16 I was disappointed in my stay at this hotel
1) The staff person at the front desk when I arrived on Thursday 18 September 2014 could not get my credit card to work and was quite officious about it. I was then asked to use the pin machine and there was no problem. However, when I wanted to order a movie on Friday 19 September, I was told my card was not accepted and when this was checked I was told it was ok. Presumably the front desk staff person on Thursday did not rectify the card problem. 3) The room fridge was very noisy . 3) I had to wait 1/2 hour to get my luggage from the store room when I left on Saturday and there appeared to be only one staff person looking after everyone in the North Tower. 4) There were also line ups at check-in and check-out. 5) I am still waiting for my e-mail receipt 2 days later (checked out on 20 September and it is now 22 September 2014). Overall, I was not impressed with the service.
September 23, 2014