Rated 4 out of 5 by cam12 Sheraton Wall Centre
Seems to have slipped a bit in recognition of Platinum members. Still a great facility.
April 15, 2014
Rated 4 out of 5 by toomuchwork The staff always go above and beyond.
We had a 4 month old baby with us. This meant some expedience at times (for example..we could not wait for long periods for valet to deliver vehicle ) The family suite was excellent but mostly it was the staff attention which meant a lot to us.
July 25, 2013
Rated 4 out of 5 by 2Today Room Improvements
Please have someone check the bathroom tile in room 2060. The sink is loose and the tiles need grouting.
The coffee maker should always be cleaned inside, this one was not and there were particles from previous use.
Thank you, Maria Bangs
December 2, 2013
Rated 5 out of 5 by Saibini Great Location
The location of this hotel can't be beat. The staff, particularly Andrew, were very helpful. We were surprised by the fact that there was no restaurant in the hotel, but Room Service took care of that. Would definitely recommend this property.
September 30, 2012
Rated 4 out of 5 by gdggdghdhdhhdguh dogs welcome
I appriciated being able to bring my little dog with me as kennel are so expensive and he doesn't really like being there. It was a little confusing as to why we were put in the handicapped room as none of us were physically challenged though.
October 11, 2012
Rated 4 out of 5 by UncleMonkey77 Awesome property
Staff were excellent; concierge and front desk recognized me daily. Close to everything I needed. Only complaint is how much it rained ... but not even the Sheraton can fix that (although thanks for loaning me numerous umbrellas each day).
December 11, 2012
Rated 5 out of 5 by GrannyR Best night's sleep ever
Your beds are the best! I have never slept in a more comfortable bed in my entire lifetime. Fluffy duvets, crisp, white linens and where did you get those wonderful pillows? Yours is also one of the most quiet hotels I have ever stayed in.
January 21, 2013
Rated 4 out of 5 by Winnipeg Met expectations
Good hotel to hold a meeting - cnvenient and cost effective. Food at Cafe One was very good as well.
April 10, 2014
Rated 3 out of 5 by joeeerp great location, fair service
reservation was very messed up although staff at front desk was expedient about fixing
Was not given shampoo or conditioner from housekeeping for 2 days and when went to desk to ask about, staff acted bothered and offered no apology etc.
December 3, 2012
Rated 5 out of 5 by GeneR Wedding
I had my wedding in the all glass penthouse of the south tower and the views were absolutely spectacular and I think it was the best place for a wedding in all of Canada, in addition the staff were amazing - highly recommended!!!
December 19, 2012
Rated 3 out of 5 by Dontravel Sheraton Wall, Vancouver
For the 2sd time in the last month this hotel did not make me want to return. I did not feel that my SPG status meant anything and did not feel the staff cared. My room amenities were lacking and overall the stay was only satisfactory.
October 4, 2013
Rated 5 out of 5 by Docker Love the location of the hotel.
The location to St. Paul's is great for me. I like that I can also get in a bit of shopping and it is within walking distance. Everyone is helpful when assistance is needed. The rooms are comfortable and anything you need is close by.
February 20, 2013
Rated 5 out of 5 by jerseygirlinbc Weekend getaway for local
We love to spend a night in Vancouver when we have theatre tickets or an event to attend. This was our first time at the Sheraton Wall Centre and we were very pleased with the accomodations and service.
February 11, 2014
Rated 2 out of 5 by Misty11 In downtown Vancouver
Thought I was getting a room with a view of the water. That was not the case, too many buildings in the way. The smell outside is really bad. Every time I walked outside, it smelled like urine. Problems with the a/c in the room also.
August 12, 2013
Rated 4 out of 5 by maurits1987 had a great stay
we were staying at the hotel for 2 nights and it was great, we arrived at 10 in the morning and could use our room immediately. We expected more of the pool area and the service (waiting for two bathrobes) took a long time (20 mins).
August 3, 2013
Rated 4 out of 5 by UncleBub Still a favorite
This is a comfortable hotel with a good location and great views. Conference facilities are very good.
The housekeeping staff do a good job, but I thought that the carpet was getting rather worn.
Still, this is a very nice hotel.
March 3, 2013
Rated 5 out of 5 by Peter19 Best hotel in Downtown Vancouver!
Excellent location! Stayed in a wonderful room in north tower w view of downtown from the 19th floor. Would come back again when visiting vancouver. Close to everything and can walk everywhere. Price is reasonable. Comfortable bed
November 7, 2012
Rated 4 out of 5 by Dunner99 Great Location
Great location to out venue. Walking distance to all amenities.
April 14, 2014
Rated 3 out of 5 by Toni276 Disappointed This Time
This recent stay was not good. Check-in was fine, but when I got to my room, the key wouldn't work. I went to the front desk and explained that the green light went on, but I couldn't open the door. They just issued new keys. I went back to the room and same thing - green light, but couldn't open the door. Instead of going to front desk (again), I called the front desk and they wanted to re-issue the key again, but I asked for someone to meet me at the room. (It's now really late in the day and I'm still not in my room.) A security person met me at the room, and same thing. Green light, and the door wouldn't open.
His conclusion - they had just changed locks and it was installed upside down. (At least now he believed me when I said it wasn't working!)
He escorted me to the front desk where he explained the situation. The receptionist maintained an attitude that somehow I did something wrong. She made a joke that at least she wasn't the one who installed the lock incorrectly - so I guess this wasn't her fault.
I never did receive an apology from her. There was another gentlemen at the desk so I went to him to get a new room. 45 mins after initially checking in, I finally got to my room.
It would have been nice to at least get an apology for things not working smoothly, but I didn't.
April 25, 2014
Rated 5 out of 5 by jjalexan Great Location
First time in Vancouver, great place to stay. Leah on the front desk was excellent helping us with hints and tips on how to get around. This was the end of my wife's 50th birthday trip and the hotel finished it off just right.
October 7, 2012
Rated 5 out of 5 by jLW2013 excellent!
Loved the location, clean rooms and friendly staff!
April 14, 2014
Rated 2 out of 5 by kshi Looks great on the outside
-This hotel used to be a smoking hotel. It still smells that way.
-The rooms are small and need major upgrades.
-Cleaning crew not on the mark.
-Over priced for what you're getting.
-Hotel staff was wonderful!
August 13, 2013
Rated 5 out of 5 Beautiful Rooms
North tower, corner room..beautiful views of the city, sky mountains..and the bed was heaven...my only slightly negative..is the restaurant..Absolutly great food, and delightful service,,just lacking a bit in ambiance..
October 8, 2012
Rated 4 out of 5 by roxy1641 this hotel is in a great location.
the staff was great, they were supper nice and informative. The hotel is right in town within walking distance of everthing. We had trouble with the air conditioner, but we were moved to a better room.We will be back.
August 18, 2012
Rated 5 out of 5 by PonyExpress Beautiful Hotel at great location
The facilities are very up-to-date, clean and comfortable. The room even had an automatic light in the closet, so one need not look for clothing in the dark. The front desk staff were very helpful and accommodating.
September 12, 2013
Rated 5 out of 5 by tricity2032 As advertised...
This was a great hotel to stay at. Had a great view, a clean room and the staff were very accommodating. Nothing went wrong other than the elevators in the South Tower being a little temperamental with my room card.
June 5, 2012
Rated 5 out of 5 by FrequentTraveler13 AMAZING BC HOTEL
I loved this hotel. It is just amazing. The suites are beautiful and the ocean view provides peace and tranquility. The staff is friendly and helpful. I had a fun time here and in Vancouver. I would love to go back.
March 20, 2013
Rated 3 out of 5 by NOLATri Claustrophobic
I have to say that we were more than a little disappointed in the size of our room. The room was clean and the bed was comfortable but the size of the room (or lack thereof) made my girlfriend feel claustrophobic.
October 8, 2013
Rated 5 out of 5 by Mingchuan nice hotel to stay when travel with family
All my family memebers are very satisfied with the stay at Sheraton Vancouver Wall Center. We realized that we've made a wise choice in choosing this hotel. This has been an unforgettabe, nice experience for us.
October 10, 2013
Rated 5 out of 5 by LawyerJason Another Great Stay in Vancouver
I stay at the Sheraton Wall Centre every time I go to BC. My partner and I went for Gay Pride this past weekend. Great rate, beautiful room (with perfect fireworks view) and conveniently located to everything!
August 6, 2013